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Paycom Reviews and Testimonials

As a leader in payroll and HR technology, Paycom's software allows companies to effectively navigate a rapidly changing business environment by providing the functionality that businesses need to manage the complete employment lifecycle, from recruitment to retirement.
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What Their Customers Are Saying
All testimonials are provided and verified by Paycom. Verified testimonials on Opinion Corp. is a paid feature of the platform.

  • Sep 01
  • 9

The customer service can't be beat. It has been a smooth transition from ADP to Paycom and the implementation was less stressful than it was with ADP. I have one dedicated person to my account that I can call or email whenever I have a question and Paycom has more customization to fit employer's needs. All my needs are being met with this system! HR Generalist Read more

  • Aug 28, 2015
  • 181

We had been a customer of ADP for approximately 20 years, and I personally processed payroll with them for 12 years. We decided to switch to Paycom due to cost, ease of use and reporting versatility. Paycom included everything we need to process payroll accurately and to be compliant with the ACA regulations. The customer service with Paycom has been amazing. The fact that they are here to help with the first few payroll processing is awesome!... Read more

  • Jun 15, 2015
  • 4

My main goal was to find a system that was truly seamless, user friendly for both managers and employees, had a strong reporting system and an accurate, simple to us payroll system. I found that with Paycom and their customer service is top notch. Our sales rep still checks in on us to make sure we are satisfied. Most sales representatives seem to disappear once the deal is closed, but not with them! VP HR Read more

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Paycom 's reply to:

  • Sep 13
  • 15

Thank you for bringing this to our team’s attention. We’re glad we were able to connect with you and resolve everything. Thank you for being a valued client of ours! Read more

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As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

  • Sep 01
  • 9

The customer service can't be beat. It has been a smooth transition from ADP to Paycom and the implementation was less stressful than it was with ADP. I have one dedicated person to my account that I can call or email whenever I have a question and Paycom has more customization to fit employer's needs. All my needs are being met with this system! HR Generalist Read more

  • Jul 19
  • 143

Ease-of-use and security are of the utmost importance at Paycom. If your employer has purchased and enabled Employee Self-Service, you’ll be able to access your information online from anywhere with internet access. For guidance on login questions and more, please visit our FAQ page here: paycom.com/contact-us/faq/. Read more

Was this review helpful? 4 3
  • Jul 14
  • 114

Did you know that if your employer has purchased and enabled Employee Self-Service, you can log into Paycom from your smartphone, tablet or any device that has internet connection? In fact, we also have training courses for our clients’ employees where we walk them through the Paycom system. For questions regarding your paycheck, please reach out to your payroll/HR department. We process payrolls submitted on behalf of our clients. Read more

Was this review helpful? 0 1
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Paycom 's reply to:

  • Jul 13
  • 304

We pride ourselves on our implementation process and would like to learn more about your specific situation as it does not align with our business practices. With many providers, employers are left to make the transition on their own, but our process is completely unique within the industry. Each of our new clients’ sales reps remain with the client throughout the first payroll, ensuring our clients have the help and support they need to make... Read more

Was this review helpful? 2 2
Paycom 's reply to:

  • Jun 24
  • 1
  • 1
  • 391

Paycom is dedicated to ensuring the safety of our clients’ data, and that commitment extends to the personal data of each employee of those clients. We are happy to provide additional insights and guidance on login questions and more. Please visit our FAQ page here: paycom.com/contact-us/faq/. In addition, you can contact your payroll/HR department for more information. Read more

Was this review helpful? 2 2
  • Jun 23
  • 1
  • 1
  • 202

We created our software with the end-user in mind. For further help and guidance concerning your login credentials or Forms W-2, please visit our FAQ page here: paycom.com/contact-us/faq/. We mail physical Forms W-2 to all our clients and would encourage you reach out to your payroll/HR department for more information if you have not received a physical copy. Read more

Was this review helpful? 3 1
  • Jun 23
  • 80

Our system was designed for simple and easy navigation. If your employer has purchased and enabled Employee Self-Service, you can access your information from any device that has an internet connection. If you are navigating our website at Paycom.com and looking for your employee information, please note the login button for Employee Self-Service is located in the upper left-hand corner of the website. There you will find pertinent employee... Read more

Was this review helpful? 1 1
  • Jun 21
  • 59

Providing our customers and their employees the most accurate information is a priority at Paycom. We strive to ensure all information is completely accurate and delivered in a timely manner. For more information on your payroll information, including pay stubs and tax forms, we encourage you to reach out to your payroll/HR department for more information. We simply process payrolls submitted on behalf of our clients. Read more

Was this review helpful? 1 1
  • Jun 13
  • 1
  • 1
  • 433

Paycom is dedicated to ensuring all of its sales reps and specialists are trained and certified on its products. This allows us to provide the best overall service to our valued clients. In addition, we offer a variety of customer training resources that walk you through the system step by step. Our customer service model ensures you are always able to reach your specialist or a team member with any questions you may have. Regarding the setup... Read more

Was this review helpful? 4 1
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