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What Their Customers Are Saying ?

Paycom Made the Process Fun

Paycom
We were extremely frustrated with our previous provider. Thinking about how little support we had with payroll or ACA would literally keep me up at night. The Paycom implementation process was incredibly smooth and we did not have any issues with our first Paycom payroll. Our representatives also made the process fun and not laborious, as they shouldered much of the heavy lifting. We look forward to continuing our relationship with Paycom. ... Read more

Paycom - A User Friendly System

Paycom
We made the decision to switch from another provider to Paycom in June. Paycom is a user-friendly system and is much faster and easier than our previous provider. I can now focus on other tasks and don’t have to worry about our payroll being messed up. I couldn’t be happier our president made the change to Paycom! Accounting Manager Read more

Paycom - We wish we had switched earlier

Paycom
We recently switched from a very reputable company to Paycom. I have been talking to Paycom for over a year now and wish we had switched earlier. I am extremely satisfied with Paycom. It’s very user friendly. I couldn’t choose my favorite feature because they are all my favorite! PAYCOM IS THE TOTAL PACKAGE! HR Administrator Read more
Paycom's reply to:

Terri, We are disappointed to hear you were unhappy with your experience with Paycom and would like to learn more. A member of our team will reach out to follow up with you. We’re committed to providing best-in-class service to our clients and look forward to the...
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#1038954
Paycom's reply to:

Thank you for bringing this matter to our attention. We are happy we were able to connect with you to resolve the situation and look forward to our continuing partnership.
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I didn't like
  • Lack of experience and competency
#1016247
Thank you for bringing this matter to our attention. We’re committed to working with you towards a solution.
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#1005427
Paycom's reply to:

Michael, thank you for reaching out to us. You will need to contact your employer directly to recover your user account. For more information please visit our FAQ page: http://paycom.com/contact-us/faq/ We also invite you to connect with us via the Paycom Facebook...
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#962158
Paycom's reply to:

Response: “Our cloud-based software does require a pin, however, if you are referencing Paycom’s employee self-service module and need your password reset, please contact your HR/payroll department. For further help and guidance concerning your login credentials,...
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Broomfield, Colorado
#935084
Paycom's reply to:

Resolved

Paycom - Overpromise and underdeliver
We appreciate you bringing this to our team’s attention and are glad we were able to connect with you and resolve everything. Thank you for being a valued client of ours!
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Colorado Springs, Colorado
I liked
  • Staff
  • Website
I didn't like
  • Company policies
#930038
Paycom's reply to:

We appreciate you giving us the opportunity to discuss your review and are glad we were able to connect and resolve everything with your coworkers. We look forward to exceeding all your company’s expectations moving forward
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Pittsburgh, Pennsylvania
I didn't like
  • Inaccuracies
  • Customer service
  • Continuous problems
#924230
Paycom's reply to:

Resolved

Thank you for bringing this to our team’s attention. We’re glad we were able to connect with you and resolve everything. Thank you for being a valued client of ours!
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Surprise, Arizona
#918245

Testimonial

The customer service can't be beat. It has been a smooth transition from ADP to Paycom and the implementation was less stressful than it was with ADP. I have one dedicated person to my account that I can call or email whenever I have a question and Paycom has more...
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#919070

Testimonial

We decided to move to Paycom for several reasons, but the most significant was because they were the only provider that was offering a single-database solution and onsite implementation. Human Resource Manager
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#968509