What Their Customers Are Saying

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All testimonials are provided and verified by Paycom. Verified testimonials on Opinion Corp. is a paid feature of the platform.

Paycom has a very bright future

Paycom
If the quality of a firms employees is an indication of future success, then Paycom has a very bright future. We sincerely appreciate their responsiveness and the way your employees conduct business. I have already recommended your company to another company because of our satisfaction with your service. Human Resources
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Paycom was definitely the right choice

Paycom
After several years of toying with the idea of switching payroll companies, I finally made the leap of faith. I spoke with several companies but finally settled on Paycom. My decision to switch to Paycom was definitely the right choice. The product and the people are worth making this decision. I highly recommend Paycom to anyone! Controller
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Our Human Resources Staff LOVES this product

Paycom
Our employees and managers have benefitted by having access to their own payroll information, having the timekeeping and PTO tracking in one login, and having the ability to use the scheduling system. Our Human Resources staff LOVES this product. We now have applicant tracking tools and reporting features we would not dared to dream of with our old software. Paycom is a great product. Director of Finance
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Paycom's reply dated Oct 14, 2024 to: Amanda W Wyj's review

Amanda, weโ€™ve connected with the team that serves your organization and understand your issues have been resolved. If you need additional assistance, please email us at feedback@paycomonline.com.
Amanda W Wyj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Hours getting pushed to daily pay

Daily pay is saying our hours are not getting reported to them so they can give us our daily pay. Has been going on for four days now

Preferred solution: Hours pushed through to daily pay

Paycom's reply dated Oct 06, 2022 to: Tina C Dad's review

Hi, Tina. We are sorry to hear about the loss of your son, and we want to help resolve this concern as quickly as possible. Our dedicated service team has contacted Meadowbrook to ensure they are aware and can bring this to a prompt resolution.
Tina C Dad

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
| map-marker Chouteau, Oklahoma

My son last paycheck he has passed away

My son worked for a nursing home in chouteau ok and he has passed away and know body is telling me where his pay check went to after they sent it back he worked for Meadowbrook nursing center.When I ask the hr person who is supposed to know I get nothing it's not the money it's the principal about my why my son put into a company that didn't even send flowers to his funeral

Preferred solution: My son's check or where it went to

Paycom's reply dated Feb 18, 2022 to: william S Ulq's review

Hi, William. Each userโ€™s experience is important to us and we have reached out to your HR team to address your concerns. Everything should be good-to-go from here on out. Feel free to connect with us at feedback@paycomonline.com if we can be of additional help.
william S Ulq
map-marker Kailua Kona, Hawaii

Difficulty in use.

After each learning exercise the narrator says "simple". The entire Paycom is anything but simple.

It's been clocking me out when some of my co-workers clock out. Then when I try to clock out, the only option given to me is to clock in.

Nothing but a headache. Takes the work out for the employer but is horrible for the employee.

Preferred solution: Back to management taking care of payroll responsibilities and let the employees just do their jobs.

User's recommendation: DON'T MAKE YOUR EMPLOYEES DO MANAGE WORK

Paycom's reply dated Feb 03, 2022 to: Debbie W Ity's review

Hi, Debbie. Because of our dedication to the protection of all users' data, only your organization's team can update your information. We have also alerted your companyโ€™s dedicated specialist to help ensure your concerns get resolved. If we can be of additional help, feel free to contact our team at feedback@paycomonline.com.
Debbie W Ity
map-marker Marion, Indiana

Cant get no help

Cant get ahold of anyone in the hr department were i worked to get my info and its becoming annoying when i cant change my phone number to get my w2.

Preferred solution: My phone number changed to get into my paycom account.

Paycom's reply dated Feb 02, 2022 to: Bobbi Jxz's review

We'd like the opportunity to gather more information regarding your feedback. Please reach out to our team at feedback@paycomonline.com, and a member of our team will follow up with you.
Bobbi Jxz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
| map-marker Pharr, Texas

Log in

My unique pins never work , I need to use manager on the go and it works everywhere but my laptop n my phone

Paycom's reply dated Oct 25, 2021 to: Sharon M Ivj's review

Weโ€™d be happy to help! Our team has reached out to you via email. If you did not receive the message, please reach out to us at feedback@paycomonline.com.
Sharon M Ivj

I chatted with 2 people today..still need help

I have been trying to log into paycom. I have not been able to put my last 4 # of social in..

it bumps me out. I've tried several times. Very upset. 2 people texted that they would connect me to someone else.

No thank you. I don't want to spread my social security # all over. I just need to get into the system.

I have all my information correct. Do you ??

Sharon Mikan

Preferred solution: To get into the system

Paycom's reply dated Aug 24, 2021 to: Daniel W Ook's review

Hi Daniel, we encourage you to work with your organizationโ€™s HR team for assistance accessing and resetting your login credentials or for any help you need regarding your direct deposit. Because of our dedication to the protection of all of our users' data, only your organization's team can access your information. Your employer can also contact their dedicated Paycom Specialist or with our team at feedback@paycomonline.com to further troubleshoot your concerns.
Daniel W Ook

Poor directions

Can't get logged in. You need a visual example of what I should see at each step.

Apparently one has but a tiny number of hours to make an initial log-in. I do not like this system at all. It not user frendly and is far more difficult to use than paper systems in almost every way. Now I need a multity hundred dollar device to see a pay stubb and spend a hour to and frow to the closed public library to get a paper copy.

Direct deposit is much harder to budget and removes valuable contact with a banker. This electronic system is a pig sty.

User's recommendation: THumb down on concept as implimented

Paycom's reply dated Mar 22, 2021 to: Ryan W Lma's review

Hi Ryan! We reached out to your HR team who enabled this feature and you should now be able to edit your direct deposit information moving forward. We'd encourage you to contact your company's HR team directly if you require additional assistance.
Ryan W Lma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Paycom is great to use. I just had one issue...

Paycom is great to use. I just had one issue...

When I first used Paycom I set up my direct deposit and also had a direct deposit distribution towards a separate account. I recently had to change the distribution account, but there is no way to.

The "edit distributions" button is greyed out for me and I can't change the account information.

The main account information looks like I can change. I just need to change the other distribution account.

Preferred solution: Let the company propose a solution

Paycom's reply dated Mar 10, 2021 to: sandra p Llw's review

Please reach out to your organization's HR team for assistance. We only provide the software for HR teams and cannot verify employment on behalf of our clients.
sandra p Llw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Employment verification

Paycom - Employment verification

Hello I am trying to contact Paycom. my employer North West College in West Covina send a employment verification form about a month ago that needs to filled and return to the email in the form provided.

to this day no form for employment verification has been send. My name is Sandra Posluszny. where or who do I contact for this issue. Its been a month and until now no form has been send back to me or the facility requesting this form.

please send back ASAP. thank you

Preferred solution: form needs to be verify and send to email provided in form.

Paycom's reply dated Mar 17, 2021 to: REBECCA W Dxa's review

Rebecca, weโ€™re sorry you are frustrated. We recommend you use the appropriate channels to reach out to your former employerโ€™s HR team that uses Paycom. Because of our dedication to the protection of usersโ€™ data, employers control access levels of their employees.
REBECCA W Dxa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Concerning

So I am in the middle of a lawsuit against the company I was using paycom for and the crazy thing is that paycom took down all my information the company probably told them to because they did some illegal things

Preferred solution: A complete print out of all the information that I either logged on the app and or the employer did dates time stamps of when logs were made.. so documents can not be falsified

User's recommendation: leary

Paycom's reply dated Mar 01, 2021 to: Justin R Gmb's review

Weโ€™d be happy to help! Our team has reached out to you via email. If you did not receive the message, please reach out to us at feedback@paycomonline.com.
Justin R Gmb

Nice but needs more to access lost info

I need m w2 and it would be nice to add a email sin in for those that are no longer employed with that company so they can access there w2 info by theselves isntead of having to go back anthem wait weeks for payroll to change their passwords an phone numbers just access their own info . getting a w2 shouldnt be so difficult

Preferred solution: Access to w2 on paycom

Paycom's reply dated Mar 01, 2021 to: Jeffery C Zaf's review

Weโ€™d be happy to help! Our team has reached out to you via email! If you did not receive the message, please reach out to us at feedback@paycomonline.com.
Jeffery C Zaf

I can't receive my 6 digit code I need to change phone number

DeadNinjaChange phone number can't get in to my pay com please send to my emailllllllllllllllllllllllllllllll

Loss:
$248

Preferred solution: Change phone number 248

User's recommendation: Good

Paycom's reply dated Dec 18, 2020 to: MINH L Hbf's review

Happy to help, our team has reached out to you via email! Feel free to follow up at to as feedback@paycomonline.com, if you did not receive a message.
MINH L Hbf

I did change phone number

Few days ago, I did change new phone and phone number. I want login paycom at my new phone but, it requests send to text message to old phone. i want to change new phone number.

Preferred solution: Let the company propose a solution

Paycom's reply dated Dec 08, 2020 to: Patricia T Cbb's review

Happy to help, our team has reached out to you via email! Feel free to follow up at to as feedback@paycomonline.com, if you did not receive a message.
Patricia T Cbb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

I need help

Hi this is patricia timmons I'm letting u I couldn't get into my paycom I was trying to used my username and password and my four digits and it still won't let me in at all.

Preferred solution: Let the company propose a solution

Paycom's reply dated Dec 04, 2020 to: curtis m Pnc's review

Happy to help, our team has reached out to you via email! Feel free to follow up with us at feedback@paycomonline.com, if you did not receive a message.
curtis m Pnc
map-marker Chicago, Illinois

Switching companies

Im currently working with a new company and when I login to pay COM with the new company its bringing up my old job and its not allowing me to use this new company with pay COM what do I do?

Preferred solution: Switch my account to a different company

Contact Information

Website:
www.paycom.com
Mailing Address:
7501 W Memorial Rd
Oklahoma City, Oklahoma 73142
United States
Phone:
(800) 572-9266
Contact Paycom Customer Service