What Their Customers Are Saying

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All testimonials are provided and verified by Paycom. Verified testimonials on Opinion Corp. is a paid feature of the platform.

Paycom has a very bright future

Paycom
If the quality of a firms employees is an indication of future success, then Paycom has a very bright future. We sincerely appreciate their responsiveness and the way your employees conduct business. I have already recommended your company to another company because of our satisfaction with your service. Human Resources
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Paycom was definitely the right choice

Paycom
After several years of toying with the idea of switching payroll companies, I finally made the leap of faith. I spoke with several companies but finally settled on Paycom. My decision to switch to Paycom was definitely the right choice. The product and the people are worth making this decision. I highly recommend Paycom to anyone! Controller
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Our Human Resources Staff LOVES this product

Paycom
Our employees and managers have benefitted by having access to their own payroll information, having the timekeeping and PTO tracking in one login, and having the ability to use the scheduling system. Our Human Resources staff LOVES this product. We now have applicant tracking tools and reporting features we would not dared to dream of with our old software. Paycom is a great product. Director of Finance
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Paycom's reply to:

I did change phone number

Happy to help, our team has reached out to you via email! Feel free to follow up at to as feedback@paycomonline.com, if you did not receive a message.
author's review
ID
#2341626 Review #2341626 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Few days ago, I did change new phone and phone number. I want login paycom at my new phone but, it requests send to text message to old phone. i want to change new phone number.

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Paycom's reply to:

I need help

Happy to help, our team has reached out to you via email! Feel free to follow up at to as feedback@paycomonline.com, if you did not receive a message.
author's review
ID
#2326509 Review #2326509 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Hi this is patricia timmons I'm letting u I couldn't get into my paycom I was trying to used my username and password and my four digits and it still won't let me in at all.

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Paycom's reply to:

Switching companies

Happy to help, our team has reached out to you via email! Feel free to follow up with us at feedback@paycomonline.com, if you did not receive a message.
author's review
ID
#2316858 Review #2316858 is a subjective opinion of poster.
Preferred solution
Switch my account to a different company

Im currently working with a new company and when I login to pay COM with the new company its bringing up my old job and its not allowing me to use this new company with pay COM what do I do?

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Paycom's reply to:

I can’t log into my account

We encourage you to reach out to your organization's HR team for assistance accessing and resetting your login credentials. Because of our dedication to the protection of all of our users' data, only your organization's team can access your information.
author's review
ID
#2313976 Review #2313976 is a subjective opinion of poster.
Preferred solution
Log into account

I forgot my username and password to log in

Helpful 0 Not helpful 1
Paycom's reply to:

I need to login in so I can fill out my w2

Lawrence, we’re sorry to hear you’re experiencing difficulties. We encourage you to connect with your organization's HR team for assistance with accessing and verifying your login credentials. Because of our dedication to the protection of all of our users' data, only your organization's team can access your information. If you need further assistance or have additional feedback, please reach out to us at feedback@paycomonline.com.
author's review
ID
#2301853 Review #2301853 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

I to get into my account, so I can log in to fill out my w2

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Trash

Deposits are not made it time to make it to your bank account on the deposit date . Caused lot of problems .

User's recommendation: Dont buy this.

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Comment
Helpful 0 Not helpful 0
ID
#2280832 Review #2280832 is a subjective opinion of poster.
Product
Paycom Account
Loss
$15
Preferred solution
Deliver product or service ordered

Problem with secondary verification lost phone

I currently lost my cell phone and now have not been able to log in to punch my time card. Is there anyway I can remove the secondary verification without logging in on my end?? Even my management team here at Hilton are unable to help me and I am doing this on my shift@!@!

User's recommendation: Frustrating.

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Comment
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1 comment
#1940819

Hi, Allison! We advised your employer how to resolve your login credentials. Let us know if we can be of any additional help by reaching out to us directly at feedback@paycomonline.com.

Reply
0 0
With Company Response
ID
#2232671 Review #2232671 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
Paycom's reply to:

Your feedback is important to us. And as you’ve seen, we are eager to address your comments and ensure everything is functioning as it should. Your representative and supervisor have already reached out, but please let us know if we can be of further help.
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ID
#2203594 Review #2203594 is a subjective opinion of poster.
Paycom's reply to:

I can't log in at all

We’re sorry you are experiencing these difficulties. If your HR department was unable to help you with your secure login credentials, we can have your company’s dedicated service specialist reach out to help. Or feel free to connect with us directly at feedback@paycomonline.com and we can gather more information about the issue you are experiencing.
author's review
ID
#2166190 Review #2166190 is a subjective opinion of poster.
Loss
$80
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

can't get in to my account and my job sensed are reset email & that still not work

User's recommendation: They bad.

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Contact Paycom Customer Service

Website:
www.paycom.com
Mailing Address:
7501 W. Memorial Rd
Oklahoma City, OK 73142
Phone:
(800) 580-4505
Contact Paycom Customer Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Resolved: Did not recieve full check.

Update by user Aug 19, 2020

Company fixed the issue and I have been provided with apology. I overlooked my bank statements and my math. There was no error..

Original review posted by user Aug 18, 2020
*UPDATE* I over-looked my bank statements. There was no error. I have worked overtime for over two weeks, and I only got a week's worth of pay. Why did this happen?
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Comment
Helpful 1 Not helpful 1
Resolved
ID
#2123012 Review #2123012 is a subjective opinion of poster.
Paycom's reply to:

Paycom follow up review to my refund dispute (KESR DSP)

We are happy you were able to speak to our team and resolve any concerns. Thank you for your updated review!
author's review
ID
#2087751 Review #2087751 is a subjective opinion of poster.
Preferred solution
resolved

I filed a complaint on July 17, 2020. Regarding my refund due to product misrepresentation.

I want everyone to know that paycom leadership does care. I had the pleasure of speaking to their Regional VP (Ms S.) who reached out to me directly to rectify the issues we faced. She was very warm and truly concerned to learn about our experience with paycom and its representatives. She has assured me we will be made whole(getting our refund).

I don't want others to think paycom isn't a good product.--it is. I am happy to know that paycom leadership believes in doing the right thing. Ms S. was very knowledgeable of what DSPs need, and she really understands the product functionality I was seeking when we considered paycom.

I believe! Ms S.

thanks for making it right and for making a positive difference! #paycom

User's recommendation: yes paycom is a good payroll/hr product.

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Received an email but don’t have an account

Paycom - Received an email but don’t have an account
I received an email to complete a checklist and training on paycom ESS but I dont work and I have never heard of paycom. The only thing I can think of is that I did cash crates a couple of months ago to earn money but was never paid
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Comment
Helpful 0 Not helpful 0
ID
#2083281 Review #2083281 is a subjective opinion of poster.
Preferred solution
Why did I receive this email do I have money I don’t know about
Paycom's reply to:

NO EMPLOYEE SUPPORT

Sara, we’re sorry to hear this. To protect users’ data, only your previous employer’s HR or payroll department has access to your information. If you have additional questions, please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1968712 Review #1968712 is a subjective opinion of poster.
Cons
  • Customer service
Preferred solution
Access MY PERSONAL account info

Every complaint about being locked out they say go to HR... My HR LOCKED ME OUT OF MY ACCOUNT AFTER BEING LET GO AND NOW I CANT ACCESS MY INFORMATION!

I have reached out to HR and they refuse to unlock my account. This is BS and I dont see how it is legal

User's recommendation: NOPE.

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Paycom's reply to:

I’ve been trying for days to get a hold of these people and it’s ridiculous

Oenney, we’re always here to help! Please reach out to our team directly at feedback@paycomonline.com.
author's review
ID
#1938788 Review #1938788 is a subjective opinion of poster.
Preferred solution
I can’t figure out how to use your app

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Ive been trying for days to get a hold of these people and its ridiculous. I dont know what kind of company this is but I dont think theres an actual person that works there

User's recommendation: They suck.

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Paycom's reply to:

Can't get on paycom website

We’re sorry you are experiencing these difficulties, and we’d like to help! Please connect with us directly at http://paycom.com/contact-us/mobile-app/, and a member of our team will follow up with you.
author's review
ID
#1934874 Review #1934874 is a subjective opinion of poster.

it keeps asking me for answers to security questions without asking the question

User's recommendation: get rid of timeclocks that spread covid 19.

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