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Paycom's reply to:

Paycom in Portland, Oregon - Conversion Errors

There were several conversion errors when we switched to Paycom. I was assured that my sales rep had never had a conversion failure. i would say wrong PTO roll forward and wring YTD 401k contribution totals comes pretty close to a failure. I would suggest anyone converting not rely on the conversion team at Paycom but run your own totals on every category (especially 401k contributions) before and after the conversion. Now we cannot get any service to correct the problems. We need to issue corrected W2's. That makes for great employee relations. The sales team will not even respond to my emails and the customer service is extremely indifferent. Worst decision I have made in 30 years of management.
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#1206813 Review #1206813 is a subjective opinion of poster.
Paycom's reply to:

Paycom in Indianapolis, Indiana - Update direct deposit

how do I change my direct deposit information to a different banks routing number? I log into my pay com account and I try to edit my existing information and it will not let me change what I have previously put down. {{Redacted}}
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#1204442 Review #1204442 is a subjective opinion of poster.
Paycom's reply to:

Paycom in Oklahoma City, Oklahoma - Worst Payroll Processor on Planet

This company is horrific. After 29 months of mistakes, inadequacies, lack of proper tracking, and a multitude of other issues, we finally fired them. We lost employees because they couldn't understand the paystubs (Paycom refused to make the paystubs undertandable for the common man); their ACA software is a joke--we'd enter hours monthly for over 160 employees, and then the system would "lose" those numbers; at year end, Paycom demands you look over your deductions codes and earnings codes to make sure Paycom has done their job correctly (when these items should have been put in correctly from the get go according to IRS regulations); also, at year end, Paycom demands you to correct their errors in ACA--and when you do correct the errors, somehow they're back the next day. I lost so much time arguing and fighting for our right to have accurate records, but they never rebated us for that time lost. This is a money-grubbing, over-promising, high hyped company that simply isn't worth the time and aggravation. Our start up was a joke, with no testing or on-site training. Paycom never verifies bank accounts, so employees would enter what they thought was correct, expect a paycheck, and the paycheck would have to be manually cut because Paycom never verified the account--and then charged our company for the reversal. Paycom took 25% of our WOTC credits, and they took fees every chance they got. It was the worst 29 months I've ever experienced with a software, but lesson learned. When we switched to our new provider, it was smooth as silk.
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#1195494 Review #1195494 is a subjective opinion of poster.
Paycom's reply to:

Paycom - Unhappy

I don't know never got answer
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#1193036 Review #1193036 is a subjective opinion of poster.
Paycom's reply to:

Paycom in Mesa, Arizona - Haven't received my money

There is no direct deposit in my bank yet I'm still waiting for my check
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#1185302 Review #1185302 is a subjective opinion of poster.
Resolved
Paycom's reply to:

Paycom reports need work - Resolved

I am a CPA and used to refer my clients to Paycom. I also own their stock. I have become increasingly frustrated with their reports and customer service. There is not a report that shows the payroll fees throughout the year. You must call them, request them to push reports and them manually add up the reports they push. This takes them time to do, last time I asked it took 2 days. I have told many representatives their reports are lacking and the payroll fees shouldn't be that hard to find. I have used many different companies and will be referring others until they get this fixed. Their reports system is also not user friendly. I love to support an Oklahoma company, but at this point, its not worth my efforts in the amount of lag time.
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#1175375 Review #1175375 is a subjective opinion of poster.
Paycom's reply to:

Paycom - My security questions

I forgot my security questions what should I do
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#1173690 Review #1173690 is a subjective opinion of poster.
Paycom's reply to:

Paycom in Stamford, Texas - No one will help me

I cannot log into Paycom it says invalid login or password I already tried the change password and it says I have to have all this information to login and one piece of information is I have to have the net amount of my last paycheck I don't have my check stub and I don't have access to that check stub because I can't access paycom the employer will not help me and told me to keep trying to play with it until I can get it she said she does not have the capability to help me I called customer service only to be told that they also cannot help me cuz they don't have access to my login information so I cannot access paycom to change my address for my W2 because I am no longer with that company my phone number is 325-721-5360 if someone can help me please please
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#1160403 Review #1160403 is a subjective opinion of poster.
Paycom's reply to:

Hate using paycom

Paycom implemented "system enhancements" and took away the simple way we've been putting in our payroll for years. Seems as if some engineers wowed their bosses with a demo. People that work there are quite nice, but still... I Hate, hate, hate it. We had previously inquired about using the online access portion of the service - the cost was exorbitant for simply giving employees a login, so we save payroll stubs to pdf and put them in dropbox for employees. I'm finally making the time to search for an alternative - some of the cloud based accounting svcs offer everything integrated. Can't wait to dump paycom.
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#1131765 Review #1131765 is a subjective opinion of poster.
Paycom's reply to:

Paycom - Forgot password

Not remember the username and password
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#1117876 Review #1117876 is a subjective opinion of poster.