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Paycom's reply to:

Paycom in Los Angeles, California - Payroll Nightmare!

We’re sorry you were unhappy with your experience with Paycom and appreciate you bringing this matter to our attention. As we are committed to top shelf customer service and the success of our clients, we’d like to learn more about your experience to share with our leadership team. A member of our team will reach out to you to discuss your experience further.
Review
#1295031 Review #1295031 is a subjective opinion of poster.
Cons
  • Failure to fulfill their promises
Reason of review
Bad quality
Loss
$40000

Update by user Aug 02, 2018

I did receive a follow-up call from Paycom. Unfortunately, it was too late; we had already terminated our services with Paycom.

Nevertheless, we recently received a notice from the IRS that Paycom failed to file our 941. Not sure how a payroll company could neglect to file a 941, as this is one of of their basic functions, but Paycom did.

It's unbelievable that a payroll company could be this terrible. I am left wondering how Paycom manages to stay in business...

Original review posted by user Jul 03, 2018

Our company’s experience with Paycom has been nothing short of a nightmare. The implementation was a total failure, which resulted in more in more than 50 employees not getting paid or paid incorrectly on our first payroll. The problem was created by Paycom pulling inactive information from our existing payroll company, and loading the inactive information into Paycom. This created a situation where employees’ direct deposits went into the wrong accounts or closed accounts. The mistakes were not just limited to the direct deposits. Paycom managed to get most of our deductions (Section 125, 401(K), advances, etc.) wrong, as well.

We all hoped that once we got passed the implementation failure, the system would work as promised. Unfortunately, the implementation problems were just the tip of the iceberg. We encountered problems with most of Paycom’s products. The ACA software and support was a joke. With our previous payroll provider, ADP, getting the 1095s completed took about 10 minutes, with Paycom it two days.

Additionally, our implementation team couldn’t get our GL to work, and managed to make matters worse every time they tried to help. At this time, we are paying our accountant to get our GL fixed, but Paycom messed it up so badly, even our accountant has not been successful in getting the GL work.

The ultimate insult to injury was that Paycom underpaid our quarterly taxes by nearly $10,000. Like all of Paycom’s shortcomings, they never took responsibility for their mistake, but blamed ADP for the mistake—even though ADP wasn’t responsible for our taxes during that quarter.

Due to all of the issues we had with Paycom, we couldn’t even fire them, until we had these problems corrected. After six agonizing months, and more than $40,000 wasted, we were finally able to terminate our services with Paycom. Choosing Paycom was the biggest, and costliest, mistake our company has ever made.

Paycom's reply to:

I want to please text the emails I have with paycom

We appreciate you reaching out to us. Due to our commitment to the safety of our client’s data, only your company’s HR/payroll personnel can retrieve your username. For additional information, please visit our Tips page: https://paycom.com/contact-us/tips/
Review
#1266525 Review #1266525 is a subjective opinion of poster.

My email address greatansu55@yahoo.com and the other email otoure539@gmail.com which one is in the

Paycom's reply to:

Paycom - Called and got voicemail then hung up.

We’re sorry to read that you are frustrated. At Paycom, we strive to create a product that is easy to use for both our clients and their employees. Our clients, like your employer, have the option to control password and login requirements. We respectfully suggest you follow up with your HR/payroll team with your questions and concerns. We recommend they reach out to their Paycom specialist if they have any questions as we are ready to assist them. Additionally, we would like to provide information regarding our security standards we hope you will find helpful. https://paycom.com/PDF/SecurityStandards.pdf?v=2 Thank you for reaching out to us.
Review
#1250568 Review #1250568 is a subjective opinion of poster.
Reason of review
Bad quality

Generally unhappy with my employer's choice to switch to Paycom in general. At first I thought it was just the adjustment pains of encountering a new way of doing things but that's just not the case.

The constant requirement of changing passwords is a COMPLETE nuisance and shows me that this company is not confident in their cybersecurity apparatus. The newest changes are extremely perplexing as it is INFINITELY harder for me to print a hard copy of my pay stub.

Paycom's reply to:

Paycom - Forget my safety

Thank you for reaching out to us. You will need to connect with your HR/payroll team to reset your username, password and/or security questions. Please visit the following link for additional information. http://paycom.com/contact-us/tips/
Review
#1250219 Review #1250219 is a subjective opinion of poster.

forget my safety questions that I must ask

Paycom's reply to:

Paycom - Password log in problems

Thank you for reaching out to us. You will need to connect with your HR/payroll team to reset your username, password and/or security questions. Please visit the following link for additional information. http://paycom.com/contact-us/tips/
Review
#1249961 Review #1249961 is a subjective opinion of poster.

I forgot my password...please help

My email address is

darkangel5371@gmail.com

Log in username is

wanda.bell@zink.com

Thank you in advance

Paycom's reply to:

Paycom - Current Customer Unhappy

Rachel, we’re sorry to hear you are unhappy with your experience with Paycom. We’re committed to being a trusted and valuable partner to your organization. The last thing we want is for you to be frustrated as our goal is to provide top shelf client support. Our team was happy to connect with you this week to discuss your concerns. Thank you for making us aware of the situation and we look forward to continue working with you on a resolution.
Review
#1239134 Review #1239134 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$750
Preferred solution
Let the company propose a solution

The last company I worked for had Paycom already going when I began, it was a great experience all around. This time, I brought Paycom in when I started working at a new company and there has been nothing but issue after issue.

The onboarding process did not set up our PTO accrual correctly, did not have our account information correct. Then we changed our FIEN number and the process to switch over EE's has been awful. My rep assigned to me is way too busy to return my calls or emails in a timely manner. His supervisor has yet to return my last email, nor has he (from last Thursday).

I had a horrible time processing my last payroll with the new system. I had no idea Paycom was going to make me switch to a new payroll processing template when we obtained a new FIEN. Overall, we had to spend an additional $450 to upgrade our time clock to work with their new process plus I have spent numerous hours learning the new system and cleaning up mistakes. I feel like my Paycom representative is done with my concerns and am quite disappointed with Paycom.

Over the years, I have given Paycom glowing referrals and that has now come to an end. Unfortunately, this is just a small portion of what has been a growing problem over the past year.....

Paycom's reply to:

Paycom - Issues logging in

We’re sorry to read you are having difficulty logging in. Please reach out to your HR/payroll team for assistance. Here is a link to additional tips regarding logging in. http://paycom.com/contact-us/tips/
Review
#1235195 Review #1235195 is a subjective opinion of poster.

Hello! I have forgotten my security questions and cannot log in /: what do I do!?

Gwanrodriguez@yahoo.com

8088920117

Dammeon casales

Paycom's reply to:

Paycom - Beware!

Therese, we appreciate you bringing this matter to our attention and we’re glad to hear that you’ve already been able to connect with members of our team regarding your experience and feedback. We look forward to continue to work with you to resolve any remaining questions or concerns that you may have. Thank you for giving us the opportunity to support you in this matter.
Review
#1223386 Review #1223386 is a subjective opinion of poster.
Cons
  • Continuous problems
  • Support staff
Reason of review
Poor customer service
Preferred solution
Provide experienced, knowledgable specialists who can properly configure the software to deliver a stable product.

Paycom's sales team is good. They spend time with you to find out exactly what you need and assure you every step of the way that they can deliver.

They were so good we believed them!

Unfortunately for us their database can not do what they claimed it would and even worse their implementation team barely knows their own product.

What should have been a 12 week implementation process is still in process six months later.

Be prepared to do your own implementation and to fix errors that are created by Paycom's implementation team. In the end you'll know more about their product then they do.

Paycom's reply to:

Paycom - LOATHE & DESPISE

We’re sorry to hear you are unhappy with your experience with Paycom. We are committed to the data security of our clients and their employees. The security question requirement is a feature that is either enabled or disabled by the client, your employer. We recommend you connect with your HR/payroll team regarding your feedback. If they have any questions, please have them connect directly with their Paycom specialist. Here is more information regarding our security standards. http://paycom.com/PDF/SecurityStandards.pdf?v=2 Thank you for reaching out to us.
Review
#1221133 Review #1221133 is a subjective opinion of poster.
Reason of review
VIOLATES MY PRIVACY. ANNOYING TO USE.

Miserable pain in the *** for employees to use. When trying to log in or out there are pop ups requesting security questions. You can't do anything until you answer. Can't remember? You're screwed.

They want you to take classes to learn their system. Who cares about their system? We have an administrator for that.

You try to log in & out & messages of no importance pop up. Nobody cares about Paycom.

Real workers just want to punch in and punch out. That's it. Paycom is an interference. Nothing more than a glorified time clock. I prefer the time clock. It doesn't need to know my social security number and where my Mother was born. Just another on line company that's intruding into my privacy.

I loathe and despise you every single day - twice.

Paycom's reply to:

Paycom in Portland, Oregon - Conversion Errors

Thank you for bringing this to our attention. We have routed your inquiry to our management team and you should receive a call from your specialist and their supervisor momentarily. We look forward to working with you further and value your business.
Review
#1206813 Review #1206813 is a subjective opinion of poster.
Cons
  • Poor service
  • Reporting errors and poor responce
Reason of review
Poor customer service
Preferred solution
Price reduction

There were several conversion errors when we switched to Paycom. I was assured that my sales rep had never had a conversion failure.

i would say wrong PTO roll forward and wring YTD 401k contribution totals comes pretty close to a failure. I would suggest anyone converting not rely on the conversion team at Paycom but run your own totals on every category (especially 401k contributions) before and after the conversion.

Now we cannot get any service to correct the problems. We need to issue corrected W2's.

That makes for great employee relations. The sales team will not even respond to my emails and the customer service is extremely indifferent.

Worst decision I have made in 30 years of management.