Paycom's reply to:

Hate using paycom

Sean, we’re sorry you are frustrated and will have a member of our team reach out to you to see how we can assist you with enhancements to the system and other questions you may have. We look forward to working with you to resolve any concerns you may have.
ID
#1131765 Review #1131765 is a subjective opinion of poster.
Pros
  • People
Cons
  • Entire system
Reason of review
Bad quality

Paycom implemented "system enhancements" and took away the simple way we've been putting in our payroll for years. Seems as if some engineers wowed their bosses with a demo.

People that work there are quite nice, but still... I Hate, hate, hate it. We had previously inquired about using the online access portion of the service - the cost was exorbitant for simply giving employees a login, so we save payroll stubs to pdf and put them in dropbox for employees.

I'm finally making the time to search for an alternative - some of the cloud based accounting svcs offer everything integrated. Can't wait to dump paycom.

Paycom's reply to:

Paycom - Forgot password

Thank you for reaching out to us. You will need to contact your HR team for assistance with your user id and password. More information may be found here: http://paycom.com/contact-us/tips/
ID
#1117876 Review #1117876 is a subjective opinion of poster.

Not remember the username and password

Paycom's reply to:

Paycom - Worst Experience Ever

Virginia,

Thank you for bringing this matter to our attention. We’ve had members of the support team reach out to you and look forward to working together to answer any questions or concerns you may have.
ID
#1104060 Review #1104060 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

One of the worst decision I ever made. While they gave a great presentation what we were told and what we got don't line up.

They can't get things to work right and their advanced reports are far from advanced. What would take a few minutes to run now takes hours to complete. No timesaver using their platform.

I lost time because things that were automated I now have to do manually. Do yourself a favor and stay away from them.

Thank you for reaching out to us. For account security reasons, you will need to contact your HR or payroll team to reset your login password. More information can be found at http://paycom.com/contact-us/tips/.
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ID
#1064683 Review #1064683 is a subjective opinion of poster.
Paycom's reply to:

Paycom - Human Resource Director

Terri,

We are disappointed to hear you were unhappy with your experience with Paycom and would like to learn more. A member of our team will reach out to follow up with you. We’re committed to providing best-in-class service to our clients and look forward to the opportunity to speak with you directly.
ID
#1038954 Review #1038954 is a subjective opinion of poster.
Reason of review
Pricing issue

Paycom is the worst payroll company I have ever dealt with. I've been doing payroll for 25 years and have never seen anything like this.

Our W2's had to be redone by Paycom because they had our State taxes all messed up. On April 7, 2017, we finally received our corrected W2's. Yes April 7th. It started from day one and continued until the last day.

We were only able to use their services for less than a year due to the amount of errors we had with them. We couldn't even run daily reports without some type of problem. We are a Michigan Based company with employees all over the U.S. and if anyone lived outside of Michigan, the taxes for the State/Local where the employee resides was incorrect as well.

We had absolutely no training on their payroll. They sold us an expensive payroll system that totally failed our company and created one of the biggest nightmares we have ever dealt with. Also when the holiday would fall on a Monday, which is when we sent our payroll to them, they would charge an extra 75.00 for the delivery of our payroll since it fell on the holiday even though Paycom was closed as well but they still charged 75.00 for a delivery due to the holiday.

We experienced so many issues we had to get a payroll system that actually did the taxes, deductions, etc., correctly and without any extra charges for deliveries. All I can say is if you are planning on using Paycom payroll Good Luck and God Bless.

We made the right choice with Paycom

On behalf of my organization, I would like to recognize our Paycom implementation team for their hard work and seamless transition from our previous payroll and HR company. While it has only been a few months, we know we have made the right choice in Paycom. I would highly recommend Paycom to anyone interested in this product. Executive Director
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ID
#1076842 Review #1076842 is a subjective opinion of poster.
Reason of review
Good quality

Paycom - Benefits administration is amazing

Our company had been using paper forms for almost all HR, payroll and benefits processes. We have complex payroll processes and have several exceptions, therefore, we need a flexible system. Paycom was flexible regarding the order in which we needed to implement each feature. The difference in benefits administration is amazing. It is very easy to set up plans online and to include any related forms, documents and even notes for employees. Employees simply need to click on enroll or decline and enter dependent information. HR Manager
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ID
#1076840 Review #1076840 is a subjective opinion of poster.
Reason of review
Good quality
Paycom's reply to:

PAYCOM - WARNING!!! WORST PAYROLL Company

Thank you for bringing this matter to our attention. We are happy we were able to connect with you to resolve the situation and look forward to our continuing partnership.
ID
#1016247 Review #1016247 is a subjective opinion of poster.
Cons
  • Lack of experience and competency
Reason of review
Just about everything
Loss
$12000

Anyone that is looking into this systems. Be warned.

Their technology from a power user perspective is poor at best. They over promise and under deliver on every aspect of their solution. I am embarrassed that I got reeled in by this solution. I had to micromanage the entire implementation and it still resulted in the worst implementation experience in my 20 year career doing payroll.

We paid a hefty implementation fee and they screwed up just about everything from 401k accruals to W2's for 2016. They don't provide quarterly reports for 6 weeks after the quarter. They don't provide cash requirements or Employer taxes prior to submission.

They take zero accountability for mistakes they make and they charge at least 3x more than their more superior competitors. The offer no concession to keep you as a customer.

Anyone would benefit with Paycom

I am pleased to say that is was as seamless a transition as anyone could imagine. We are very happy with the partnership we have found in Paycom. Our Paycom contacts impressive presentation of the product, her availability and openness to answer questions and provide us a timeline that met our needs, and continued support while we move forward with expanded use of this fantastic payroll software is outstanding. Anyone would benefit with Paycom. Chief Operating Officer
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ID
#1076836 Review #1076836 is a subjective opinion of poster.
Reason of review
Good quality

Paycom - Exceeded my expectations

From our initial meeting to the design and implementation phases, Paycoms employees have been outstanding in explaining the product, key features, as well as the time, money and service benefits of utilizing Paycom software for all our HR/Payroll needs. The work they provided exceeded my expectations. Based on their presentation, communication, and service delivery, I would highly recommend their product to other clients looking to update and streamline their HR/Payroll system. Job well done! Human Resources Manager
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ID
#1076829 Review #1076829 is a subjective opinion of poster.
Reason of review
Good quality
Paycom's reply to:

Paycom - Oversold Product - Poor Customer Service

Thank you for bringing this matter to our attention. We’re committed to working with you towards a solution.
ID
#1005427 Review #1005427 is a subjective opinion of poster.
Reason of review
Misrepresentation of Products
Preferred solution
Deliver product or service ordered

My company started using Paycom's system in early 2014. We have had constant issues from poor customer service to the system not paying our staff correctly.

Late 2016 I spoke with Brad Richardson about the issues and getting resolution prior to adding a sister company to the system. I was promised resolution and was given a dedicated rep who was initially responsive but once the sister company got onboard the issues escalated. When I have a scheduled call with my rep I get put on hold so they can respond to other calls resulting in maybe getting ten minutes to discuss and try to resolve issues instead of the hour scheduled. Poor customer service.

With the on-boarding of the sister company we added several new services based on an assurance that the new services would make our life easier. The services were oversold and has resulted in more work than we had with previous service providers. Paycom has a lot of improvement they need to make, specifically in customer service, services offered versus services actually provided, truthful representation of what Paycom will do when presenting a new service and a system that works correctly more often than not.

Not impressed and now will need to start the process of finding a new HRIS / Payroll Service provider. I can not recommend Paycom.

Paycom's reply to:

Paycom Payroll Services Review

Michael, thank you for reaching out to us. You will need to contact your employer directly to recover your user account. For more information please visit our FAQ page: http://paycom.com/contact-us/faq/ We also invite you to connect with us via the Paycom Facebook page or Paycom Twitter account where we’ll be able to respond directly.
ID
#962158 Review #962158 is a subjective opinion of poster.

I need help recovery my account but with a phone number not the email

Paycom's reply to:

Paycom - Account Review from Broomfield, Colorado

Response: “Our cloud-based software does require a pin, however, if you are referencing Paycom’s employee self-service module and need your password reset, please contact your HR/payroll department. For further help and guidance concerning your login credentials, please visit our FAQ page here: paycom.com/contact-us/faq/.
ID
#935084 Review #935084 is a subjective opinion of poster.
Reason of review
Damaged or defective

My transaction pin was block during a network distortion and ever since den I have straggling, making enquiries on how to reset it but all to no avail. I can't even do any transaction with my account for up to 3 months now. It very bad.

Resolved
Paycom's reply to:

Resolved: Paycom - Overpromise and underdeliver

We appreciate you bringing this to our team’s attention and are glad we were able to connect with you and resolve everything. Thank you for being a valued client of ours!
ID
#930038 Review #930038 is a subjective opinion of poster.
Pros
  • Website
  • Staff
Cons
  • Company policies
Reason of review
Bad quality
Loss
$60000
Paycom - Overpromise and underdeliver

Update by user Oct 26, 2016

They eventually agreed to amend the W2 and the filing. They are also refunding the cost of the convertor.

Original review posted by user Oct 03, 2016

In our situation, we were promised many things by Paycom and even paid thousands for a payroll "convertor" which would convert our POS data to payroll upload which after a year has still not been delivered in a usable state.

We pay most of our employees commission and were told they could handle it. They couldn't. They aren't able to provide percentages and we had to change our commission rates to do a work-around, costing us close to $10,000 a year. Also, the sales dollars are getting counted as hours, so their paychecks never list their correct hours. . .

We we told they would be responsible for our payroll, don't worry. When they did the set-up for medical insurance they setup the owner using their "owner" setup. We told them numerous times it did not look like it was correct but they assured us it was. Then after year-end and our CPA review, we found it was not correct and we would have to get Paycom to redo all the tax forms and we would have to amend our corporate and private tax returns. Not only does Paycom want money to fix their error, they want a release because they "aren't responsible for payroll", they are "only and online payroll software provider".

On the good side, the staff are very nice. Unfortunately they are not given enough time or control to do the job right.

Paycom Made the Process Fun

We were extremely frustrated with our previous provider. Thinking about how little support we had with payroll or ACA would literally keep me up at night. The Paycom implementation process was incredibly smooth and we did not have any issues with our first Paycom payroll. Our representatives also made the process fun and not laborious, as they shouldered much of the heavy lifting. We look forward to continuing our relationship with Paycom. Co-founder/Business Owner
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ID
#968510 Review #968510 is a subjective opinion of poster.
Reason of review
Fast order processing