Paycom's reply to:

Paycom Payroll Services Review

Michael, thank you for reaching out to us. You will need to contact your employer directly to recover your user account. For more information please visit our FAQ page: http://paycom.com/contact-us/faq/ We also invite you to connect with us via the Paycom Facebook page or Paycom Twitter account where we’ll be able to respond directly.
ID
#962158 Review #962158 is a subjective opinion of poster.

I need help recovery my account but with a phone number not the email

Paycom's reply to:

Paycom - Account Review from Broomfield, Colorado

Response: “Our cloud-based software does require a pin, however, if you are referencing Paycom’s employee self-service module and need your password reset, please contact your HR/payroll department. For further help and guidance concerning your login credentials, please visit our FAQ page here: paycom.com/contact-us/faq/.
ID
#935084 Review #935084 is a subjective opinion of poster.
Reason of review
Damaged or defective

My transaction pin was block during a network distortion and ever since den I have straggling, making enquiries on how to reset it but all to no avail. I can't even do any transaction with my account for up to 3 months now. It very bad.

Resolved
Paycom's reply to:

Resolved: Overpromise and underdeliver

We appreciate you bringing this to our team’s attention and are glad we were able to connect with you and resolve everything. Thank you for being a valued client of ours!
ID
#930038 Review #930038 is a subjective opinion of poster.
Pros
  • Website
  • Staff
Cons
  • Company policies
Reason of review
Bad quality
Loss
$60000
Paycom - Overpromise and underdeliver
Update by user Oct 26, 2016

They eventually agreed to amend the W2 and the filing. They are also refunding the cost of the convertor.

Original review posted by user Oct 03, 2016

In our situation, we were promised many things by Paycom and even paid thousands for a payroll "convertor" which would convert our POS data to payroll upload which after a year has still not been delivered in a usable state.

We pay most of our employees commission and were told they could handle it. They couldn't. They aren't able to provide percentages and we had to change our commission rates to do a work-around, costing us close to $10,000 a year. Also, the sales dollars are getting counted as hours, so their paychecks never list their correct hours. . .

We we told they would be responsible for our payroll, don't worry. When they did the set-up for medical insurance they setup the owner using their "owner" setup. We told them numerous times it did not look like it was correct but they assured us it was. Then after year-end and our CPA review, we found it was not correct and we would have to get Paycom to redo all the tax forms and we would have to amend our corporate and private tax returns. Not only does Paycom want money to fix their error, they want a release because they "aren't responsible for payroll", they are "only and online payroll software provider".

On the good side, the staff are very nice. Unfortunately they are not given enough time or control to do the job right.

Paycom Made the Process Fun

We were extremely frustrated with our previous provider. Thinking about how little support we had with payroll or ACA would literally keep me up at night. The Paycom implementation process was incredibly smooth and we did not have any issues with our first Paycom payroll. Our representatives also made the process fun and not laborious, as they shouldered much of the heavy lifting. We look forward to continuing our relationship with Paycom. Co-founder/Business Owner
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ID
#968510 Review #968510 is a subjective opinion of poster.
Reason of review
Fast order processing
Paycom's reply to:

Nothing works right

We appreciate you giving us the opportunity to discuss your review and are glad we were able to connect and resolve everything with your coworkers. We look forward to exceeding all your company’s expectations moving forward
ID
#924230 Review #924230 is a subjective opinion of poster.
Cons
  • Response time
  • Inaccuracies
  • Continuous problems
Reason of review
Bad quality
Loss
$10000
Preferred solution
Let the company propose a solution

Our payroll has not been accurate since we switched 6-7 pays ago. We have problem after problem on taxes, vacation, etc.

Even time entry is a challenge. They over promised, under delivered. Charges are wrong, payroll is wrong, vacation accruals are wrong, reaching a rep is challenging and we have to cc everyone, including management, yet nothing gets resolved-ever. We feel that we complain, email, call, yet nothing gets corrected.

We have our fiscal team involved, HR involved and yet no matter how much we triple check, there are continuous errors and inaccuracies. Did I mention?

Over promised, under delivered. I cannot believe we switched to this system and would not recommend it to anyone.

A User Friendly System

We made the decision to switch from another provider to Paycom in June. Paycom is a user-friendly system and is much faster and easier than our previous provider. I can now focus on other tasks and don’t have to worry about our payroll being messed up. I couldn’t be happier our president made the change to Paycom! Accounting Manager
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ID
#984948 Review #984948 is a subjective opinion of poster.
Reason of review
Good quality
Resolved
Paycom's reply to:

Resolved: Customer Service Below Par

Thank you for bringing this to our team’s attention. We’re glad we were able to connect with you and resolve everything. Thank you for being a valued client of ours!
ID
#918245 Review #918245 is a subjective opinion of poster.
Reason of review
Both poor customer service and poor quality
Preferred solution
Let the company propose a solution

I have experienced repeated issues with our Worked Holiday pay formulas only to have them monetarily corrected and other pay formulas messed up. I emailed my specialist to report the issue and after no response call to find out that my specialist has been changed for the 7th time in two and a half years and the 4th new specialist in the last two months.

After working on the issue all day my specialist and their lead leave for the day with no resolution and no call to me to tell me if they had resolved the issue. The only good thing I can say is the after hours staff are good at their jobs. Two of the issues were resolved by them within an hour of calling them and staying on the phone to resolve.

My assigned specialist could not even bother to call me even after repeated requests to do so.

We wish we had switched earlier

We recently switched from a very reputable company to Paycom. I have been talking to Paycom for over a year now and wish we had switched earlier. I am extremely satisfied with Paycom. It’s very user friendly. I couldn’t choose my favorite feature because they are all my favorite! PAYCOM IS THE TOTAL PACKAGE! HR Administrator
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ID
#952395 Review #952395 is a subjective opinion of poster.
Reason of review
Good quality

All my needs are met with Paycom

The customer service can't be beat. It has been a smooth transition from ADP to Paycom and the implementation was less stressful than it was with ADP. I have one dedicated person to my account that I can call or email whenever I have a question and Paycom has more customization to fit employer's needs. All my needs are being met with this system! HR Generalist
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ID
#919070 Review #919070 is a subjective opinion of poster.
Reason of review
Good customer service

Single Database Solution

We decided to move to Paycom for several reasons, but the most significant was because they were the only provider that was offering a single-database solution and onsite implementation. Human Resource Manager
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ID
#968509 Review #968509 is a subjective opinion of poster.
Reason of review
Good quality
Paycom's reply to:

Paycom - Account Review from Somerset, Wisconsin

Ease-of-use and security are of the utmost importance at Paycom. If your employer has purchased and enabled Employee Self-Service, you’ll be able to access your information online from anywhere with internet access. For guidance on login questions and more, please visit our FAQ page here: paycom.com/contact-us/faq/.
ID
#885434 Review #885434 is a subjective opinion of poster.
Reason of review
Damaged or defective

Ive been trying to login for DAYS! It wont even let me change my password or anything.

I seriously miss ADP. DO NOT USE!

Paycom’s Intuitive User Interface Is Easy to Learn

Having utilized Paycom several times at previous organizations, the system will be a massive upgrade to the hospital’s previous system. One of the most useful improvements is Paycom’s flexible reporting functionality. I will recommend Paycom to any hospital that we do business with in the future! HR Director
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ID
#984949 Review #984949 is a subjective opinion of poster.
Reason of review
Good quality
Paycom's reply to:

Paycom - Review in Accounting category from Los Angeles, California

Did you know that if your employer has purchased and enabled Employee Self-Service, you can log into Paycom from your smartphone, tablet or any device that has internet connection? In fact, we also have training courses for our clients’ employees where we walk them through the Paycom system. For questions regarding your paycheck, please reach out to your payroll/HR department. We process payrolls submitted on behalf of our clients.
ID
#882689 Review #882689 is a subjective opinion of poster.
Reason of review
Problems with payment

my company switched from a simple timeclock to paycom the worse experience ever we loose time logging into paycom everyday havent even got payed on my paydate it makes me want to quit my job that ive been at for 4 yrs

Paycom's reply to:

Implementation Nightmare

We pride ourselves on our implementation process and would like to learn more about your specific situation as it does not align with our business practices. With many providers, employers are left to make the transition on their own, but our process is completely unique within the industry. Each of our new clients’ sales reps remain with the client throughout the first payroll, ensuring our clients have the help and support they need to make the process as simple as possible. After that time, clients are transferred to their long-term support specialist. Please note that during the transition process, clients are asked to verify data to ensure accuracy. Your happiness and satisfaction is greatly important to us. It is our goal to ensure we are doing everything possible to help streamline processes to better our clients’ lives.
ID
#881996 Review #881996 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

We were told we would be able to move off our PEO and the implementation timeline would be 6 weeks. 6 weeks AFTER our roll out date we still do not have a fully built system.

We spend numerous hours going over system specifications that we needed only to find out we had error due to duplicate ee' ID #'s which we made clear we had duplicates but were insured it wold not be an issue. There were many aspects we had the impression Paycom (after all the information we discussed and delivered to them) would be set up only to find out that half the configuration fell on our shoulders to complete. Multiple Direct Deposit issues on first payroll (hold you ee's responsible for setting up DD again, do not trust Paycom to import correctly! Bottom line if you go with Paycom give yourself AT LEAST 8 weeks to implement and hold them to strict deadlines.

Test everything BEFORE first payroll as reps asked me to wait and test it all out on our first payroll, and do not be afraid to escalte beyond your direct reps. FINALLY make sure you clearly ask what is not included in the base package.

They sell you thinking so many elements are included when really they are add ons. Implementation nightmare but ultimately better then our previous platform for employee ease of use.

Paycom has been an easy transition

Our company made the change from ADP to Paycom the second quarter of 2016. Paycom has been an easy transition and great experience. The staff has been very helpful and supportive. I would certainly recommend Paycom for your payroll needs. Director of Finance
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ID
#952392 Review #952392 is a subjective opinion of poster.
Reason of review
Good customer service