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Paycom's reply to:

Paycom in Indianapolis, Indiana - Update direct deposit

Thank you for reaching out to us. We recommend you connect with your HR/payroll team as this functionality must be enabled by your employer.
Review
#1204442 Review #1204442 is a subjective opinion of poster.
Reason of review
Damaged or defective

how do I change my direct deposit information to a different banks routing number? I log into my pay com account and I try to edit my existing information and it will not let me change what I have previously put down.

{{Redacted}}

Paycom's reply to:

Paycom in Oklahoma City, Oklahoma - Worst Payroll Processor on Planet

We’re sorry to read of your experience and would like to connect you with leaders of our client support team to learn more. Our goal is to be a trusted partner for our clients. We are committed to ensuring our clients are fully trained and supported through every step of their business with us. We appreciate your feedback and will notify members of our management team.
Review
#1195494 Review #1195494 is a subjective opinion of poster.
Cons
  • Horrible start up promises made not kept
  • Customer service
  • Continuous problems
Reason of review
Bad all around
Loss
$48000
Preferred solution
We fired them. I want free access to our company records for a minimum of 4 years.

This company is horrific. After 29 months of mistakes, inadequacies, lack of proper tracking, and a multitude of other issues, we finally fired them.

We lost employees because they couldn't understand the paystubs (Paycom refused to make the paystubs undertandable for the common man); their ACA software is a joke--we'd enter hours monthly for over 160 employees, and then the system would "lose" those numbers; at year end, Paycom demands you look over your deductions codes and earnings codes to make sure Paycom has done their job correctly (when these items should have been put in correctly from the get go according to IRS regulations); also, at year end, Paycom demands you to correct their errors in ACA--and when you do correct the errors, somehow they're back the next day. I lost so much time arguing and fighting for our right to have accurate records, but they never rebated us for that time lost. This is a money-grubbing, over-promising, high hyped company that simply isn't worth the time and aggravation. Our start up was a joke, with no testing or on-site training.

Paycom never verifies bank accounts, so employees would enter what they thought was correct, expect a paycheck, and the paycheck would have to be manually cut because Paycom never verified the account--and then charged our company for the reversal. Paycom took 25% of our WOTC credits, and they took fees every chance they got.

It was the worst 29 months I've ever experienced with a software, but lesson learned. When we switched to our new provider, it was smooth as silk.

Paycom's reply to:

Paycom - Unhappy

Please reach out to us via learnmore@paycom.com to let us know what you are referencing. We look forward to connecting with you. Thank you.
Review
#1193036 Review #1193036 is a subjective opinion of poster.
Reason of review
Poor customer service

I don't know never got answer

Paycom's reply to:

Paycom in Mesa, Arizona - Haven't received my money

Thank you for reaching out to us. Please verify your information is accurate in Employee Self-Service and then reach out to your HR/payroll team regarding the status of your direct deposit. Only your company’s HR/payroll personnel can access your employee data. They should be able to assist you regarding any questions you may have. If they have any questions, please have them reach out to their Paycom specialist.
Review
#1185302 Review #1185302 is a subjective opinion of poster.
Reason of review
Problems with payment

There is no direct deposit in my bank yet I'm still waiting for my check

Resolved
Paycom's reply to:

Paycom reports need work - Resolved

Thank you for allowing us the opportunity to work together. Client success is of the utmost importance to us and we are glad you’re happy as a result of our efforts. We look forward to continuing to further our relationship.
Review
#1175375 Review #1175375 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
fix the reporting

Update by user Feb 01, 2018

Called and they are working on reports.

Original review posted by user Jan 24, 2018

I am a CPA and used to refer my clients to Paycom. I also own their stock.

I have become increasingly frustrated with their reports and customer service. There is not a report that shows the payroll fees throughout the year. You must call them, request them to push reports and them manually add up the reports they push. This takes them time to do, last time I asked it took 2 days.

I have told many representatives their reports are lacking and the payroll fees shouldn't be that hard to find. I have used many different companies and will be referring others until they get this fixed.

Their reports system is also not user friendly. I love to support an Oklahoma company, but at this point, its not worth my efforts in the amount of lag time.

Paycom's reply to:

Paycom - My security questions

Thank you for reaching out. You will need to connect with your HR/payroll team to reset your username, password and/or security questions. Please visit the following link for additional information. http://paycom.com/contact-us/tips/
Review
#1173690 Review #1173690 is a subjective opinion of poster.

I forgot my security questions what should I do

Paycom's reply to:

Paycom in Stamford, Texas - No one will help me

We’re sorry you are experiencing difficulty. If you have access to your bank statements, you can also find the amount of your last paystub there if you have direct deposit. Your HR/payroll team should be able to reset your password if you are an active employee. Based on how your employer has enabled employee access, as a current employee you have the option to receive your W2 via Employee Self-Service, by mail or both. If you are a former employee, your former employer can help you retrieve these forms. The Internal Revenue Service has set the deadline of January 31 for filing of W2 forms. If your employer requires assistance in accessing your forms or resetting your login and password, please have them contact their Paycom specialist directly. Here is some additional information from our tips page: http://paycom.com/contact-us/tips/
Review
#1160403 Review #1160403 is a subjective opinion of poster.
Reason of review
Poor customer service

I cannot log into Paycom it says invalid login or password I already tried the change password and it says I have to have all this information to login and one piece of information is I have to have the net amount of my last paycheck I don't have my check stub and I don't have access to that check stub because I can't access paycom the employer will not help me and told me to keep trying to play with it until I can get it she said she does not have the capability to help me I called customer service only to be told that they also cannot help me cuz they don't have access to my login information so I cannot access paycom to change my address for my W2 because I am no longer with that company my phone number is 325-721-5360 if someone can help me please please

Paycom's reply to:

Hate using paycom

Sean, we’re sorry you are frustrated and will have a member of our team reach out to you to see how we can assist you with enhancements to the system and other questions you may have. We look forward to working with you to resolve any concerns you may have.
Review
#1131765 Review #1131765 is a subjective opinion of poster.
Pros
  • People
Cons
  • Entire system
Reason of review
Bad quality

Paycom implemented "system enhancements" and took away the simple way we've been putting in our payroll for years. Seems as if some engineers wowed their bosses with a demo.

People that work there are quite nice, but still... I Hate, hate, hate it. We had previously inquired about using the online access portion of the service - the cost was exorbitant for simply giving employees a login, so we save payroll stubs to pdf and put them in dropbox for employees.

I'm finally making the time to search for an alternative - some of the cloud based accounting svcs offer everything integrated. Can't wait to dump paycom.

Paycom's reply to:

Paycom - Forgot password

Thank you for reaching out to us. You will need to contact your HR team for assistance with your user id and password. More information may be found here: http://paycom.com/contact-us/tips/
Review
#1117876 Review #1117876 is a subjective opinion of poster.

Not remember the username and password

Paycom's reply to:

Paycom - Worst Experience Ever

Virginia,

Thank you for bringing this matter to our attention. We’ve had members of the support team reach out to you and look forward to working together to answer any questions or concerns you may have.
Review
#1104060 Review #1104060 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

One of the worst decision I ever made. While they gave a great presentation what we were told and what we got don't line up.

They can't get things to work right and their advanced reports are far from advanced. What would take a few minutes to run now takes hours to complete. No timesaver using their platform.

I lost time because things that were automated I now have to do manually. Do yourself a favor and stay away from them.