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Paycom's reply to:

Paycom - How long does your account stay temporarily locked for?

Thank you for reaching out to us. For account security reasons, you will need to contact your HR or payroll team to reset your login password. More information can be found at http://paycom.com/contact-us/tips/.
Review
#1064683 Review #1064683 is a subjective opinion of poster.

I had tried some passwords but got an error for every attempt

Paycom's reply to:

Paycom - Human Resource Director

Terri,

We are disappointed to hear you were unhappy with your experience with Paycom and would like to learn more. A member of our team will reach out to follow up with you. We’re committed to providing best-in-class service to our clients and look forward to the opportunity to speak with you directly.
Review
#1038954 Review #1038954 is a subjective opinion of poster.
Reason of review
Pricing issue

Paycom is the worst payroll company I have ever dealt with. I've been doing payroll for 25 years and have never seen anything like this.

Our W2's had to be redone by Paycom because they had our State taxes all messed up. On April 7, 2017, we finally received our corrected W2's. Yes April 7th. It started from day one and continued until the last day.

We were only able to use their services for less than a year due to the amount of errors we had with them. We couldn't even run daily reports without some type of problem. We are a Michigan Based company with employees all over the U.S. and if anyone lived outside of Michigan, the taxes for the State/Local where the employee resides was incorrect as well.

We had absolutely no training on their payroll. They sold us an expensive payroll system that totally failed our company and created one of the biggest nightmares we have ever dealt with. Also when the holiday would fall on a Monday, which is when we sent our payroll to them, they would charge an extra 75.00 for the delivery of our payroll since it fell on the holiday even though Paycom was closed as well but they still charged 75.00 for a delivery due to the holiday.

We experienced so many issues we had to get a payroll system that actually did the taxes, deductions, etc., correctly and without any extra charges for deliveries. All I can say is if you are planning on using Paycom payroll Good Luck and God Bless.

Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

We made the right choice with Paycom

On behalf of my organization, I would like to recognize our Paycom implementation team for their hard work and seamless transition from our previous payroll and HR company. While it has only been a few months, we know we have made the right choice in Paycom. I would highly recommend Paycom to anyone interested in this product. Executive Director
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Review
#1076842 Review #1076842 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

Our company had been using paper forms for almost all HR, payroll and benefits processes. We have complex payroll processes and have several exceptions, therefore, we need a flexible system. Paycom was flexible regarding the order in which we needed to implement each...
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Review
#1076840 Review #1076840 is a subjective opinion of poster.
Reason of review
Good quality
Paycom's reply to:

PAYCOM - WARNING!!! WORST PAYROLL Company

Thank you for bringing this matter to our attention. We are happy we were able to connect with you to resolve the situation and look forward to our continuing partnership.
Review
#1016247 Review #1016247 is a subjective opinion of poster.
Cons
  • Lack of experience and competency
Reason of review
Just about everything
Loss
$12000

Anyone that is looking into this systems. Be warned.

Their technology from a power user perspective is poor at best. They over promise and under deliver on every aspect of their solution. I am embarrassed that I got reeled in by this solution. I had to micromanage the entire implementation and it still resulted in the worst implementation experience in my 20 year career doing payroll.

We paid a hefty implementation fee and they screwed up just about everything from 401k accruals to W2's for 2016. They don't provide quarterly reports for 6 weeks after the quarter. They don't provide cash requirements or Employer taxes prior to submission.

They take zero accountability for mistakes they make and they charge at least 3x more than their more superior competitors. The offer no concession to keep you as a customer.

Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

Anyone would benefit with Paycom

I am pleased to say that is was as seamless a transition as anyone could imagine. We are very happy with the partnership we have found in Paycom. Our Paycom contacts impressive presentation of the product, her availability and openness to answer questions and provide us a timeline that met our needs, and continued support while we move forward with expanded use of this fantastic payroll software is outstanding. Anyone would benefit with Paycom. Chief Operating Officer
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Review
#1076836 Review #1076836 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

From our initial meeting to the design and implementation phases, Paycoms employees have been outstanding in explaining the product, key features, as well as the time, money and service benefits of utilizing Paycom software for all our HR/Payroll needs. The work they...
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Review
#1076829 Review #1076829 is a subjective opinion of poster.
Reason of review
Good quality
Paycom's reply to:

Paycom - Oversold Product - Poor Customer Service

Thank you for bringing this matter to our attention. We’re committed to working with you towards a solution.
Review
#1005427 Review #1005427 is a subjective opinion of poster.
Reason of review
Misrepresentation of Products
Preferred solution
Deliver product or service ordered

My company started using Paycom's system in early 2014. We have had constant issues from poor customer service to the system not paying our staff correctly.

Late 2016 I spoke with Brad Richardson about the issues and getting resolution prior to adding a sister company to the system. I was promised resolution and was given a dedicated rep who was initially responsive but once the sister company got onboard the issues escalated. When I have a scheduled call with my rep I get put on hold so they can respond to other calls resulting in maybe getting ten minutes to discuss and try to resolve issues instead of the hour scheduled. Poor customer service.

With the on-boarding of the sister company we added several new services based on an assurance that the new services would make our life easier. The services were oversold and has resulted in more work than we had with previous service providers. Paycom has a lot of improvement they need to make, specifically in customer service, services offered versus services actually provided, truthful representation of what Paycom will do when presenting a new service and a system that works correctly more often than not.

Not impressed and now will need to start the process of finding a new HRIS / Payroll Service provider. I can not recommend Paycom.

Paycom's reply to:

Paycom Payroll Services Review

Michael, thank you for reaching out to us. You will need to contact your employer directly to recover your user account. For more information please visit our FAQ page: http://paycom.com/contact-us/faq/ We also invite you to connect with us via the Paycom Facebook page or Paycom Twitter account where we’ll be able to respond directly.
Review
#962158 Review #962158 is a subjective opinion of poster.

I need help recovery my account but with a phone number not the email

Paycom's reply to:

Paycom - Account Review from Broomfield, Colorado

Response: “Our cloud-based software does require a pin, however, if you are referencing Paycom’s employee self-service module and need your password reset, please contact your HR/payroll department. For further help and guidance concerning your login credentials, please visit our FAQ page here: paycom.com/contact-us/faq/.
Review
#935084 Review #935084 is a subjective opinion of poster.
Reason of review
Damaged or defective

My transaction pin was block during a network distortion and ever since den I have straggling, making enquiries on how to reset it but all to no avail. I can't even do any transaction with my account for up to 3 months now. It very bad.