Paycom's reply to:

Paycom - Review in Accounting category from Los Angeles, California

Did you know that if your employer has purchased and enabled Employee Self-Service, you can log into Paycom from your smartphone, tablet or any device that has internet connection? In fact, we also have training courses for our clients’ employees where we walk them through the Paycom system. For questions regarding your paycheck, please reach out to your payroll/HR department. We process payrolls submitted on behalf of our clients.
ID
#882689 Review #882689 is a subjective opinion of poster.
Reason of review
Problems with payment

my company switched from a simple timeclock to paycom the worse experience ever we loose time logging into paycom everyday havent even got payed on my paydate it makes me want to quit my job that ive been at for 4 yrs

Paycom's reply to:

Implementation Nightmare

We pride ourselves on our implementation process and would like to learn more about your specific situation as it does not align with our business practices. With many providers, employers are left to make the transition on their own, but our process is completely unique within the industry. Each of our new clients’ sales reps remain with the client throughout the first payroll, ensuring our clients have the help and support they need to make the process as simple as possible. After that time, clients are transferred to their long-term support specialist. Please note that during the transition process, clients are asked to verify data to ensure accuracy. Your happiness and satisfaction is greatly important to us. It is our goal to ensure we are doing everything possible to help streamline processes to better our clients’ lives.
ID
#881996 Review #881996 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

We were told we would be able to move off our PEO and the implementation timeline would be 6 weeks. 6 weeks AFTER our roll out date we still do not have a fully built system.

We spend numerous hours going over system specifications that we needed only to find out we had error due to duplicate ee' ID #'s which we made clear we had duplicates but were insured it wold not be an issue. There were many aspects we had the impression Paycom (after all the information we discussed and delivered to them) would be set up only to find out that half the configuration fell on our shoulders to complete. Multiple Direct Deposit issues on first payroll (hold you ee's responsible for setting up DD again, do not trust Paycom to import correctly! Bottom line if you go with Paycom give yourself AT LEAST 8 weeks to implement and hold them to strict deadlines.

Test everything BEFORE first payroll as reps asked me to wait and test it all out on our first payroll, and do not be afraid to escalte beyond your direct reps. FINALLY make sure you clearly ask what is not included in the base package.

They sell you thinking so many elements are included when really they are add ons. Implementation nightmare but ultimately better then our previous platform for employee ease of use.

Paycom has been an easy transition

Our company made the change from ADP to Paycom the second quarter of 2016. Paycom has been an easy transition and great experience. The staff has been very helpful and supportive. I would certainly recommend Paycom for your payroll needs. Director of Finance
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ID
#952392 Review #952392 is a subjective opinion of poster.
Reason of review
Good customer service
Paycom's reply to:

Pissed

Paycom is dedicated to ensuring the safety of our clients’ data, and that commitment extends to the personal data of each employee of those clients. We are happy to provide additional insights and guidance on login questions and more. Please visit our FAQ page here: paycom.com/contact-us/faq/. In addition, you can contact your payroll/HR department for more information.
ID
#871263 Review #871263 is a subjective opinion of poster.

setting up a program (over a year ago) that you never use. that requires you to have to have all security questions EXACTLY correct.

is terrible. I put in my username, password, of course i know the last 4 of my social. I know every answer to my security questions. but the have to have the EXACT characters in them.....

this isnt the pentagon, im just wanting to make sure im getting taxed properly unlike the previous year.

but thats not imprtant right??? lets just lock me out of my account so that all hopes of getting in to it is futile............

1 comment
Sherrilyn
#1181909

I'm really sorry that you're having issues!!

As a busy business person who probably wears a ton of hats, I can understand why you need something efficient.

I work with ADP and my job is to help people just like you. Can I give you a call and see if ADP would make sense for you?

My email is ashton.carter@***.com...please reply with the best contact for you. Thanks!

We created our software with the end-user in mind. For further help and guidance concerning your login credentials or Forms W-2, please visit our FAQ page here: paycom.com/contact-us/faq/. We mail physical Forms W-2 to all our clients and would encourage you reach out...
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1 comment
Sherrilyn
#1181910

Hey there! Sorry that you're having password issues, among other things from what it sounds like.

I'm glad to see that you liked ADP in the past. I work for ADP and I talk to people regularly with similar frustrations.

Can I reach out to your employer? My email address is ashton.carter@***.com

ID
#871031 Review #871031 is a subjective opinion of poster.
Location
Bullhead City, Arizona
Paycom's reply to:

Paycom Payroll Services Review from Portland, Oregon

Our system was designed for simple and easy navigation. If your employer has purchased and enabled Employee Self-Service, you can access your information from any device that has an internet connection. If you are navigating our website at Paycom.com and looking for your employee information, please note the login button for Employee Self-Service is located in the upper left-hand corner of the website. There you will find pertinent employee information. We encourage you reach out to your payroll/HR department for more information on updating or changing your personal information within in the system.
ID
#870510 Review #870510 is a subjective opinion of poster.
Reason of review
Bad quality

The amanda show website works better than paycom! Paycom is the worst website ever imagined.

Try it on your phone, a lot of the buttons don't work. The important buttons you need to add and change information, dont work.

You can look at other useless things all over. But you can't do anything important or helpful.

Paycom's reply to:

Paycom - Review in Accounting category from Denver, Colorado

Providing our customers and their employees the most accurate information is a priority at Paycom. We strive to ensure all information is completely accurate and delivered in a timely manner. For more information on your payroll information, including pay stubs and tax forms, we encourage you to reach out to your payroll/HR department for more information. We simply process payrolls submitted on behalf of our clients.
ID
#869584 Review #869584 is a subjective opinion of poster.
Reason of review
Problems with payment

My company uses Paycom. They have messed up several times this year, causing severely delayed W-2s and an unannounced $120 deduction from our paychecks to fix their mistake. Awful!

Paycom's reply to:

Terrible Product and Support Staff

Paycom is dedicated to ensuring all of its sales reps and specialists are trained and certified on its products. This allows us to provide the best overall service to our valued clients. In addition, we offer a variety of customer training resources that walk you through the system step by step. Our customer service model ensures you are always able to reach your specialist or a team member with any questions you may have. Regarding the setup process, please know that we put a number of checks and balances in place to ensure payrolls run accurately prior to their submission.
ID
#864914 Review #864914 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Please stop offer a product

We switched to Paycom as equity owner wanted to cut payroll expenses. Spent endless hours in setup due to the complexity of multiple company codes and numerous shifts with different pay rules.

Fantastic, excellent, we can do that were the comments from Sales and Setup. Young, seemingly bright people but I don't think any of them had any real world knowledge. They certainly didn;t know payroll and their own darn system! You can't even test the system, which I still can't imagine and we had to go live without a real test.

What a disaster. All the work we did completing documents, setting up shifts, pay grades, schedules and down to who belongs in what company code, was like they did nothing with that information. It was a terrible and it continued to be every single payroll. Thank God I left the company.

These people do not have a clue as to what they are doing. We escalated everything to as high as we could go.

Bright young people who kept saying fantastic, excellent and we can do that! If Paycom comes a knocking - do NOT let them in!

1 comment
Anonymous
#1175561

I'm sorry to hear about your service experience with Paycom. My name is Kyle and I work for ADP.

I would love to visit with you and show you why we are the industry leader in payroll and tax filings.

Feel free to email me for more information. kyle.tanzie@adp.com

Paycom's reply to:

Paycom - Payroll Services Review from Lyman, South Carolina

Our system was designed for simple and easy navigation. If your employer has purchased and enabled Employee Self-Service, you can access your information from any device that has an internet connection. For help and guidance on how to log in and access your information, please visit our FAQ page here: paycom.com/contact-us/faq/.
ID
#863285 Review #863285 is a subjective opinion of poster.
Reason of review
Bad quality

Paycomonline sucks!My company switched to this garbage,it does not work 90% of the time.It takes at best 30 minutes to access- should have outsourced in India!

Paycom's reply to:

Horrible Experience

It’s Paycom’s goal to maintain a culture of accountability, providing our clients and prospective clients with a true business partner that’s committed to their company. Our unique service model sees that your sales rep remains with you through the first payroll before transitioning to your long-term care support specialist. This helps ensure our new clients’ expectations are met, if not exceeded. Because the transition process you described is uncommon, we would like to learn more about it.
ID
#858646 Review #858646 is a subjective opinion of poster.
Cons
  • Any aspect of customer service
Reason of review
Not as described/ advertised

Salespeople were aggressive, but seemed to know what they were doing. Turns out they were not truthful at all.

We paid an implementation fee up front with a defined set of requirements. They tried to go live with a system that did not meet requirements. Numerous delays and after two failed start-ups we pulled the plug. PAYCOM admitted that they could not meet their commitments and provide a product that worked as promised in the proposal.

Did not even have the decency to refund all or a portion of the upfront fees. Integrity was so bad that I worry that they have our employees personal information.

RUN from this company.

2 comments
Anonymous
#1177421

I'm in the process of getting away from them. worst mistake we ever made.

Anonymous
#1175562

I'm sorry to hear about your service experience with Paycom. My name is Kyle and I work for ADP.

I would love to visit with you and show you why we are the industry leader in payroll and tax filings as well as customization to the needs/requirements of our clients.

Feel free to email me for more information. kyle.tanzie@adp.com

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Would Recommend Paycom to any Hotel

Paycom offered a superior product that is more user friendly and we could not be happier with our switch. They exceeded all of our expectations and have met our business needs. I would recommend Paycom to any hotel looking to switch payroll and HR providers. General Manager
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ID
#968513 Review #968513 is a subjective opinion of poster.
Reason of review
Good quality

Transfer was seamless

Paycom was very precise in our set-up. This was very important in transferring employee data, end of year transactions and overall satisfaction for our end users as well as administration. We would highly recommend the Paycom team to assist with any future implementations for small or large businesses. Chief Performance Officer
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ID
#1018668 Review #1018668 is a subjective opinion of poster.
Reason of review
Good quality

Where Everything Is Integrated Into One System

We were able to implement Paycom’s payroll services as well as its Applicant Tracking, Performance Reviews, Benefits, PAFs and Onboarding. The Paycom team truly led the implementation and I could always count on them for an answer as well as instructions on how the system functioned. Our transition from another provider was a success due to the hard work of the implementation team. HR Recruiter
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ID
#1018665 Review #1018665 is a subjective opinion of poster.
Reason of review
Good quality

The Right HR/Payroll System for a Transportation Software Provider

Being a quality software company to our clients ourselves, I knew our employees deserved the same quality from an HR/payroll system. I was very impressed with the software, ease-of-use, and overall look of the system. I was also happy to hear about their willingness to listen to their customers and continuously update their system to fit their clients’ needs. Their staff treats everyone with respect and an upbeat attitude. They are very responsive to our inquiries and always treat us like VIP clients. HR Director
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ID
#984950 Review #984950 is a subjective opinion of poster.
Reason of review
Good quality

Paycom was a clear solution for us

We decided to transition to Paycom because we needed a more technology based HR approach and assistance with the increasing compliance demands surrounding ACA. Paycom’s systems are seamless and promote a paperless, modern HR workflow. Paycom was the clear solution for us. Director of HR
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ID
#952394 Review #952394 is a subjective opinion of poster.
Reason of review
Good quality