Paycom Reviews and Testimonials

I have never experienced a salesperson anything like the one from Paycom. Squeaky voiced individual who thought that she could into the company, bat her eyelashes and have everyone bow down to her and jump at the pricing and product that she offered.

Only would answer certain questions but avoided others. Outrageous pricing. Would not provide references. When the heat was turned up she withdrew her offer.

Very, very unprofessional individual. Don't put yourself through the aggravation!

The salesperson also spoke negatively about other payroll companies in the area instead of beefing up what Paycom had to offer. After all is said and done I'm very glad that our company did not use their services.

This site wont even update front end user if the session has been terminated at the server. And you continue to work for hours and hours then boom. Nothing persists. It just blames that session has been expired. Is it a concrete HR portal? I dont think they use their own application for their own employees.

If you forget to signout and leave your laptop, there is every possibility that others can peep into your details in HR portal.

I just wish to see the architect who approved this design.

and I pity my HR and admin can't test this application before considering switching to them. Of course they are not software guys.

Hopefully I can be more rude with Paycom.

A complete pack of Jungle Idiots !!!

This is the worst payroll software I've ever used. I can't believe somebody referred to it as a 'Cadillac' and was only unhappy with the customer service.

I haven't found the customer service necessarily lacking but you can't make customers happy when your product is garbage. The core payroll package requires numerous manual overrides and work-arounds just to get employees paid. The add-on features are complicated and almost useless. The online 'manuals' only explain the simplest tasks that anyone with IQ of 85 could figure out on their own.

Most of the features are completely undocumented. The worst part is they are more expensive than any other system that I have tried out.

I'll give them this: they have a great sales team.

I am currently an ADP customer. I am not always happy with them but for the most part they do a good job.

I had Paycom call on me during a time of tremendous transition. I told the sales person that I was not interested at the moment so she circumvented me and went to the CFO of the company which I find to be very distasteful. I hate underhanded sales people and Paycom seems to be ripe with them.

They come in and badmouth other payroll companies too which I think is totally unprofessional. Not a fan at all.

After having a quite negative and probably discriminatory incident with this company I began reading other reviews to the same tune. I think something stinks at Paycom and the people who work there, particularly the higher ups, seem to think they are above any kind of legal or moral recourse.

Technology is a beautiful thing and there are plenty of things being said that will, one day, either make them change their ways or shut them down if they don't want to change. It's weird, isn't it, that so many customers and candidates who have been interviewed or come in to do sales canvasing have so many bad things to say but "all" of the current employees are happy. It doesn't work that way. Thank goodness for anonymous forums.

I am so glad I came across these reviews along with the ones on Glassdoor.com. You do have to look to find them, but they are there. If you've been done wrong by this company, don't worry, you aren't alone.

If you feel that you've been discriminated against by this company, speak up. Nothing can be done if no one goes through the proper channels (EEOC, AG, etc...)

Paycom in Lewisville, TX has been harassing us for over 6 months now, stating they are a Software provider for HR when in fact they are a payroll provider. It started with the first gentleman (not knowing who he was speaking to) telling one of the owners, after she stated that we were not interested, that he needed to speak with someone that was competent to make that decision.

A month later Katie started calling several times a day, from different numbers, trying every extensions in our office, and will not leave a message. She calls our office, at least 3 times a day before 10am for the same person that is neither in the office nor does this person make this decisions or wants to speak with her.

She is harassing us on a daily basis! At this point IF we ever wanted to look at payroll services, WE WOULD NEVER CONSIDER PAYCOM!!!

Tax issues, told us they needed to deduct 20k right now and they had no reason why. Then they had to give us 12k back because they don't know what they are doing.

W2 issues we were supposed to get them free for two years. and then at 4.75 each after the fact. they deducted 28k and then when I told them I want my money they asked if they could have it in a payment plan.

GL-is a joke they charge you 2g for a converter that never worked and then they don't even offer a importable file into your quickbooks.

payroll issues- their payroll reps are rude atrocities (except Ivory Nice)

nickel and dime you to death

They lied cheated and stole their way right out of our company.

MANAGEMENT is the worst I have ever dealt with.

DO NOT go to this company for anything.

This company is a total joke. No back office or customer service.

They bring in customers with low $ promises and then charge later for everything you actually need, - that you thought was included. I'm a small business owner and we used Paycom for a couple of years.... can't believe it was that long(!). It was the worst business I've ever been associated with.

They made a ton of filing and calculation mistakes along the way.

Took time with IRS and state, etc, and when they were asked to get things fixed, they charged extra fees... to fix THEIR mistakes(!). They are rude and incompetent.

Please for the health of your business... stay away.

The product itself is Cadillac. The service side is broken rusty roller skate.

Response time for the simplest request is usually hours. The help desk is not appropriately named. This Company gives an impression of adversary rather than business partner. You can almost hear the giggle that accompanies the fees.

The transition was the most painful transaction in my entire career. In addition the many thousands we spent on migration was taken up front, however the set up was unprofessional, incomplete, behind schedule and very sloppy. There were many broken promises and only after we approached legal action were the WRITTEN policies honored. I have used 3 other major processors.

Although Paycom has a superior product the horrendous service puts this provider at the absolute bottom of my list. I would not wish this company on my worst enemy.