Paycom's reply to:

O'H MY GOSH! Review from the Boston Area

Our sales reps are firm believers in our product offerings and are eager to show businesses that there is better, more efficient software to accommodate all of their human capital management needs. And that software is Paycom’s. Our cloud-based software solution is based on a core system of record maintained in a single database, providing the functionality that businesses need to manage the complete employment lifecycle, from recruitment to retirement. Additionally, our sales organization prides itself on winning with the truth, and not talking down the competition.
ID
#736204 Review #736204 is a subjective opinion of poster.
Reason of review
Poor customer service

I have never experienced a salesperson anything like the one from Paycom. Squeaky voiced individual who thought that she could into the company, bat her eyelashes and have everyone bow down to her and jump at the pricing and product that she offered.

Only would answer certain questions but avoided others. Outrageous pricing. Would not provide references. When the heat was turned up she withdrew her offer.

Very, very unprofessional individual. Don't put yourself through the aggravation!

The salesperson also spoke negatively about other payroll companies in the area instead of beefing up what Paycom had to offer. After all is said and done I'm very glad that our company did not use their services.

2 comments
Anonymous
#1193614

At least she avoided rather than outright lie. Our sales rep lied about everything. Fortunately he was dumber than a brick and put his lies in writing!

Anonymous
#1122217

Who did you guys go with after all?

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Paycom's reply to:

Most *** HR portal

Keeping your employees’ information safe and secure is essential, therefore, it is recommended that you log out of the system or lock your computer if you need to step away. However, in the event one forgets to do so, the system will automatically log you out after a certain period of time. Additionally, Paycom is the biggest advocate of its own software and absolutely utilizes it for its own human capital management needs. If you have any specific questions about the features within our system, your dedicated specialist will be happy to help you any time.
ID
#733348 Review #733348 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$700
Preferred solution
Get Cyber security audit done for your application. And also review UIX.

This site wont even update front end user if the session has been terminated at the server. And you continue to work for hours and hours then boom. Nothing persists. It just blames that session has been expired. Is it a concrete HR portal? I dont think they use their own application for their own employees.

If you forget to signout and leave your laptop, there is every possibility that others can peep into your details in HR portal.

I just wish to see the architect who approved this design.

and I pity my HR and admin can't test this application before considering switching to them. Of course they are not software guys.

Hopefully I can be more rude with Paycom.

A complete pack of Jungle Idiots !!!

1 comment
Anonymous
#1116633

Hi!

I'm with ADP and we would love to do a brief comparison and see if we might be a fit for you!

Feel free to reach out when you get a chance.

Best,

Perry Johnson

(469) 520-3837 perry.johnson@adp.com

Customer service is amazing

We had been a customer of ADP for approximately 20 years, and I personally processed payroll with them for 12 years. We decided to switch to Paycom due to cost, ease of use and reporting versatility. Paycom included everything we need to process payroll accurately and to be compliant with the ACA regulations. The customer service with Paycom has been amazing. The fact that they are here to help with the first few payroll processing is awesome! Thank you so much for this opportunity to be a satisfied client of your company. I would recommend Paycom to anyone!
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Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

ID
#898639 Review #898639 is a subjective opinion of poster.
Reason of review
Good quality
Paycom holds itself to the highest ethical standards, and as a publicly-traded company, adheres to all government regulations regarding our process for hiring, selling, protecting our clients’ data and much more. Additionally, we love for our employees to tell their...
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7 comments
Orvin
#1170886

Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A160****) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a PissedConsumer.com) for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before June 23, 2016, by emailing us at DefLaw@***.com.

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ID
#688291 Review #688291 is a subjective opinion of poster.
Paycom's reply to:

Run for your life

At Paycom, we want to ensure our clients enjoy their user experience. Did you know that we offer several methods of training for our clients and their employees? In addition to the manuals on the Help Menu, we offer online training courses that walk clients through the system which also offers recommended processes to ensure transactions run smoothly. More training courses are being added monthly.
ID
#686185 Review #686185 is a subjective opinion of poster.
Reason of review
Bad quality

This is the worst payroll software I've ever used. I can't believe somebody referred to it as a 'Cadillac' and was only unhappy with the customer service.

I haven't found the customer service necessarily lacking but you can't make customers happy when your product is garbage. The core payroll package requires numerous manual overrides and work-arounds just to get employees paid. The add-on features are complicated and almost useless. The online 'manuals' only explain the simplest tasks that anyone with IQ of 85 could figure out on their own.

Most of the features are completely undocumented. The worst part is they are more expensive than any other system that I have tried out.

I'll give them this: they have a great sales team.

Paycom's reply to:

Pushy rude sales person

Our sales reps are firm believers in our product offerings and are eager to show businesses that there is better, more efficient software to accommodate all of their human capital management needs. And that software is Paycom’s. Our cloud-based software solution is based on a core system of record maintained in a single database, providing the functionality that businesses need to manage the complete employment lifecycle, from recruitment to retirement.
ID
#680423 Review #680423 is a subjective opinion of poster.
Reason of review
Poor customer service

I am currently an ADP customer. I am not always happy with them but for the most part they do a good job.

I had Paycom call on me during a time of tremendous transition. I told the sales person that I was not interested at the moment so she circumvented me and went to the CFO of the company which I find to be very distasteful. I hate underhanded sales people and Paycom seems to be ripe with them.

They come in and badmouth other payroll companies too which I think is totally unprofessional. Not a fan at all.

Paycom's reply to:

Something stinks at Paycom

Paycom holds itself to the highest ethical standards, with honesty and integrity being at the cornerstone of our organization. We care about our client and employee experiences as well as any guest who walks through our doors. We do everything possible to ensure it is a positive experience.
ID
#674287 Review #674287 is a subjective opinion of poster.
Reason of review
Poor customer service

After having a quite negative and probably discriminatory incident with this company I began reading other reviews to the same tune. I think something stinks at Paycom and the people who work there, particularly the higher ups, seem to think they are above any kind of legal or moral recourse.

Technology is a beautiful thing and there are plenty of things being said that will, one day, either make them change their ways or shut them down if they don't want to change. It's weird, isn't it, that so many customers and candidates who have been interviewed or come in to do sales canvasing have so many bad things to say but "all" of the current employees are happy. It doesn't work that way. Thank goodness for anonymous forums.

I am so glad I came across these reviews along with the ones on Glassdoor.com. You do have to look to find them, but they are there. If you've been done wrong by this company, don't worry, you aren't alone.

If you feel that you've been discriminated against by this company, speak up. Nothing can be done if no one goes through the proper channels (EEOC, AG, etc...)

1 comment
Orvin
#1170885

Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A160****) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a PissedConsumer.com) for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before June 23, 2016, by emailing us at DefLaw@***.com.

Great Company

This company is the real deal. Premium service, user friendly platform, and amazing dedication to their software development. Their service team is top tier and do their best to answer all of the questions. The implementation is extremely hands on and they walk you through each step of the conversion. ADP, Paychex, Paylocity, and others do not even stand a chance against this company as they have the best customer focused business model. Everyone else's system says they're a "single system" but they are actually not. This company grew organically from the ground up and owns their own technology and does not use partners or "integrated systems." This is the future of the SAAS Payroll/HRIS industry.
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5 comments
Anonymous
#1153462

Without a doubt, this is a Paycom rep leaving this review. You can tell by the language they are using..... don't fall for it.

Anonymous
#1072217

their sales reps love to trash their competitors. they know nothing about their own product, just like to spew garbage even when they are pretending to be a happy client.

Anonymous
#1072153

Obviously someone at paycom wrote this

Anonymous
#1051443

This is a blatant lie. I am still in recovery from my implementation.

No person who has had recent experience with Paycom would write anything like this.

Anonymous
#1024105

Sounds like a response from the marketing department here...

View more comments (4)
ID
#674247 Review #674247 is a subjective opinion of poster.
Location
San Jose, California
Reason of review
Good customer service
Paycom's reply to:

Paycom harrassing Sales Calls

Though payroll is at the heart of our company, Paycom does in fact offer solutions for all your human capital management needs. Our cloud-based software solution is based on a core system of record maintained in a single database, providing the functionality that businesses need to manage the complete employment lifecycle, from recruitment to retirement. Our sales reps are eager to reach out and help companies solve all of their HR needs.
ID
#669765 Review #669765 is a subjective opinion of poster.
Reason of review
Stop the harrassing phone calls
Preferred solution
Katie needs to stop harrassing calls as this is not away to gain business

Paycom in Lewisville, TX has been harassing us for over 6 months now, stating they are a Software provider for HR when in fact they are a payroll provider. It started with the first gentleman (not knowing who he was speaking to) telling one of the owners, after she stated that we were not interested, that he needed to speak with someone that was competent to make that decision.

A month later Katie started calling several times a day, from different numbers, trying every extensions in our office, and will not leave a message. She calls our office, at least 3 times a day before 10am for the same person that is neither in the office nor does this person make this decisions or wants to speak with her.

She is harassing us on a daily basis! At this point IF we ever wanted to look at payroll services, WE WOULD NEVER CONSIDER PAYCOM!!!

2 comments
Orvin
#1170888

Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A160****) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a PissedConsumer.com) for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before June 23, 2016, by emailing us at DefLaw@***.com.

Anonymous
#1016039

stay away. They are the bane of my eistence.

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Paycom has it all

My main goal was to find a system that was truly seamless, user friendly for both managers and employees, had a strong reporting system and an accurate, simple to us payroll system. I found that with Paycom and their customer service is top notch. Our sales rep still checks in on us to make sure we are satisfied. Most sales representatives seem to disappear once the deal is closed, but not with them! VP HR
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Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

ID
#919071 Review #919071 is a subjective opinion of poster.
Reason of review
Good quality
Paycom's reply to:

Sales Great, everyone else is incompetent and MGT are equitable to an $8 employee

Our priority at Paycom is to maintain a culture of accountability that provides you with a true business partner that’s committed to your company. We strive to ensure all your questions are answered in a timely manner and that your information is completely accurate. Since this review was posted, we launched GL Concierge, giving our clients another valuable tool. While completely irregular in nature, we would like to learn more about this.
ID
#639426 Review #639426 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1
Preferred solution
We are leaving I don't want anything... this company couldn't pay me to stay!!!!

Tax issues, told us they needed to deduct 20k right now and they had no reason why. Then they had to give us 12k back because they don't know what they are doing.

W2 issues we were supposed to get them free for two years. and then at 4.75 each after the fact. they deducted 28k and then when I told them I want my money they asked if they could have it in a payment plan.

GL-is a joke they charge you 2g for a converter that never worked and then they don't even offer a importable file into your quickbooks.

payroll issues- their payroll reps are rude atrocities (except Ivory Nice)

nickel and dime you to death

They lied cheated and stole their way right out of our company.

MANAGEMENT is the worst I have ever dealt with.

DO NOT go to this company for anything.

1 comment
Orvin
#1170884

Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A160****) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a PissedConsumer.com) for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before June 23, 2016, by emailing us at DefLaw@***.com.

Paycom's reply to:

Stay away from this train wrecking scam

Paycom is dedicated to our one-to-one customer service model, where you always reach a person, not a recording or phone tree. We strive to ensure your questions are answered quickly. Please note, we hold ourselves to the highest standards to ensure your information is completely accurate and made available to you in a timely manner.
ID
#635077 Review #635077 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$15000

This company is a total joke. No back office or customer service.

They bring in customers with low $ promises and then charge later for everything you actually need, - that you thought was included. I'm a small business owner and we used Paycom for a couple of years.... can't believe it was that long(!). It was the worst business I've ever been associated with.

They made a ton of filing and calculation mistakes along the way.

Took time with IRS and state, etc, and when they were asked to get things fixed, they charged extra fees... to fix THEIR mistakes(!). They are rude and incompetent.

Please for the health of your business... stay away.

2 comments
Orvin
#1170883

Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A160****) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a PissedConsumer.com) for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before June 23, 2016, by emailing us at DefLaw@***.com.

Anonymous
#1122221

Do you have any recommendations for Payroll and HRIS?

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I would recommend Paycom to any company

Not only does Paycom have the most beneficial solutions for our payroll needs, but they also are the most cost efficient. They offered services and products that the other companies could not touch for the same price. Their sales executives were not only extremely knowledgeable, but very personable. Admittedly, we were very apprehensive about switching payroll services at first, but with Paycom’s excellent transition specialists, every part of the initial payroll process went smoothly. Controller
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Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

ID
#919073 Review #919073 is a subjective opinion of poster.
Reason of review
Fair pricing
Paycom's reply to:

The Customer Service is Abysmal

Paycom prides itself on its one-to-one customer service model, where you always reach a person, not a recording or phone tree, and we strive to ensure your questions are answered in a timely manner. In addition, we provide a free, online training program where we walk clients and their employees through the system. Unlike our competitors, the sales rep goes through the implementation process with you, ensuring everything that is promised is carried out.
ID
#606459 Review #606459 is a subjective opinion of poster.
Pros
  • Actual software
Cons
  • Any aspect of customer service
Reason of review
Poor customer service

The product itself is Cadillac. The service side is broken rusty roller skate.

Response time for the simplest request is usually hours. The help desk is not appropriately named. This Company gives an impression of adversary rather than business partner. You can almost hear the giggle that accompanies the fees.

The transition was the most painful transaction in my entire career. In addition the many thousands we spent on migration was taken up front, however the set up was unprofessional, incomplete, behind schedule and very sloppy. There were many broken promises and only after we approached legal action were the WRITTEN policies honored. I have used 3 other major processors.

Although Paycom has a superior product the horrendous service puts this provider at the absolute bottom of my list. I would not wish this company on my worst enemy.

1 comment
Anonymous
#1091154

I agree!

Review in Employees and Ex-employees category from Pueblo, Colorado

I'm a worker at Paycom & have never been happier. Great leadership, great people, ever improving product. The best is yet to come!
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2 comments
Anonymous
#1056218

I am still waiting for it. Do you still intend to mail in tax payments as opposed to submitting on line???

Anonymous
#972564

Our company just switched to paycom and not one of our employees are happy with it in any way shape or form! If we don't switch to a real payroll company soon IM leaving and Im not alone!

We can not view our payroll until after it is in the bank?

So if there is a problem we don't know about it until its too late! paycom is trash at best.

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ID
#597369 Review #597369 is a subjective opinion of poster.
Location
Pueblo, Colorado