Paycom's reply to:

The Worst Payroll Company out there

As one of the first payroll providers to utilize cloud-based technology, we designed our robust system with easy navigation in mind. We coupled our innovative software with a one-to-one customer service model which ensures you always reach a person, not a recording or phone tree. If your dedicated specialist is unavailable, a member of the same team will be ready and happy to assist.
author's review
ID
#802778 Review #802778 is a subjective opinion of poster.
Service
Paycom Payroll Services
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Yes Paycom is fairly new to the market. They have been around about 20 years.

You would think since they were new that they would have taken the best items from the other payroll services and put them into their. Trust me; they did not copy the best of anything. It is truly amazing what this payroll company cannot do in 2016. Also if you call your Payroll Specialist and ask a question they put you on hold every time.

If this is your daily job shouldn’t you be able to answers at least one item of the top of your head?

STAY AWAY!!!!

Helpful 7 Not helpful 4

We Needed a Big Change

Our company had been using an internal payroll and HR system for years and needed a big change. After reviewing several systems, we decided that Paycom was the best system for us. Not only is it a payroll system, but it is a very robust and user friendly HRIS system. Director of HR
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Helpful 0 Not helpful 0
Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.
ID
#1018662 Review #1018662 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good quality
Paycom's reply to:

Accounting practices.

Paycom is dedicated to providing our clients and their employees with the most accurate information. We work with your employer to process payrolls submitted on their behalf. As a publicly-traded company, we hold ourselves to the highest standard to meet and exceed government-regulated financial processes for not only our clients, but also ourselves. If you have a question concerning your pay stub, please reach out to your payroll/HR department for further assistance.
author's review
ID
#798173 Review #798173 is a subjective opinion of poster.
Reason of review
mistakes that show as minus entries
Preferred solution
mistakes that show as minus entries

My Company switched to paycom about three years ago and it seems when I check my paycom check stubs and check detail they often do not match with my timecard submissions. Also there are on many occasions where there are mistakes that show as minus entries and then corrected in the next line.

I can’t be sure but I think something is squarely about there accounting practices. I can not seem to verify my earnings with paycoms check detail accounting practices mistakes that show as minus entries

Helpful 2 Not helpful 1

Paycom works for us

We switched from ADP back in August (they still haven't realized it yet??) and couldn't be happier that we did. The centralized data base is great! The response from sales and operations has been excellent. We are very happy with their product and their service. My staff created an error that looked to have us miss our 'payday'. I made a call to my sales rep at 6:30 at night and not only did he call me right back, he called operations and fixed the issue for us. Mind you, this 'issue' was all of our making! not Paycom's!
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Helpful 7 Not helpful 4
ID
#789119 Review #789119 is a subjective opinion of poster.
Location
Napa, California
Reason of review
Good customer service

Paycom Rocks!

I've used Paycom for the past 8 years. It was previously installed at the first company I was with, then at my past two employers, I (as HR Director) had it installed based on my past experience. Customer service is awesome. My sales people were awesome. The software is awesome. I've NEVER had a problem with anything. (I'm VERY surprised at any negative reviews.) I love the product -- it gives me everything I need as an HR professional. I am in the system literally 90% of my day. It is a bit pricey and they charge extra for all the other portals, but you get what you pay for. Reports are awesome. My employees find the system super easy to navigate. They can access it anywhere they have a computer or smart phone. Supervisors love the system for reviewing, correcting and approving timecards. It does a great job tracking paid time off. Payroll is always spot on. I can't say enough good things about it.
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Helpful 4 Not helpful 6
ID
#789068 Review #789068 is a subjective opinion of poster.
Location
Peoria, Arizona
Reason of review
Paycom Rocks!
Paycom's reply to:

Worst Payroll/ ATS/ ACA - No compliant with legal laws!! DO NOT USE!!

Paycom is your single system of record where all of employee information is stored and can be accessed easily upon login. We pride ourselves on our implementation process, where our sales rep remains with our new clients until they run their first payroll, after which, our clients are transitioned to their long-term care representative. Our customer service model also ensures each time you call, you’ll talk to a person and not receive a recorded message. Regarding our Enhanced ACA module, we are proud of our robust tool that helped many employers mitigate their ACA reporting concerns. We did our due-diligence and verified the accuracy of our application.
author's review
ID
#766083 Review #766083 is a subjective opinion of poster.
Service
Paycom Payroll Services
Cons
  • Support staff
  • Actual software
  • Any aspect of customer service
Reason of review
ALL OF THE ABOVE

This company should be shut down. Every time they do a "update" saved information is lost.

ACA is not compliant. Trouble saving Data, and losing data. Sales representative will abandon you and refer you to a call center after they get your money. I have worked with companies of all sizes and have never seen such an unreliable company, unethical, rude and take no responsibility for their products.

Will not provide ANY support. Calls were even made to corporate management numerous times with no return call.

Helpful 9 Not helpful 4
7 comments
#1170887

Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A160****) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a PissedConsumer.com) for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before June 23, 2016, by emailing us at DefLaw@***.com.

0 0
#1126700

At this point, a service like BoomTax is the only way to go. It's by far the easiest ACA provider we've seen.

0 0
#1116625

Hi,

I'm with ADP and have met with a lot of Paycom's clients that are having similar issues.

Even though switching in the middle of the year isn't easy, I would love to speak with you to see if we can alleviate some of the problems you are having.

I can provide you with a long list of testimonials from clients that are very satisfied with our handling of their ACA reporting.

Looking forward to speaking with you.

Perry Johnson (469) 520-**** perry.johnson@***.com

0 2
#1090923

What about aca is not compliant? We ate getting ready to file with them soon.

1 0
#1097269
@PissedConsumer1090923

I am currently a client of Paycom. I strongly recommend you learn and fully understand ACA for yourself.

I have been going back and forth with them for weeks on the 1095's. they will not even fully populate, and what does populate is far from correct. We paid for the Enhanced ACA. They told me that the ACA team have reviewed our accounts and everything looked good.

Well, it wasn't even close to "good" and you only get silence when you ask them how they possibly could have actually reviewed anything and said it was all good when I have just shown them how messed up it is. Enhanced ACA has been a total waste of money for us. The data produced is wrong.

I am thankful I put myself through ACA training.

I feel for any company who is just relying on Paycom for their 1095's. Paycom makes very sure that what you sign relieves them of any liability. if you trust how they complete your 1095's be prepared to be left with any penalties for incorrect filings. I hate to think the state we would be in right now if the deadlines had not been extended this year.

Paycom's system does not work properly and as of today they can't seem to get it fixed.

I have already begun setting appointments with other vendors. This ridiculous mess with the ACA reporting was the icing on the cake to the long list of issues we have had with Paycom since day one. We are making a change.

I only lasted this long because of all the money we spent on implementations fees to get set up with them.

In summary, with ACA reporting or anything else to do with payroll, accruals, etc, it is in your best interest to fully understand how to do it all yourself so that you can continually correct the mess.

We do much of our work manually because Paycom's output cannot be trusted. And then they don't accept responsibility or liability for their actions.

7 5
#1099008
@PissedConsumer1097269

Did you have benefits administration with Paycom? My understanding is that if you do it is supposed to calculate it for you...if you don't you are SOL.

1 0
#1101653
@PissedConsumer1099008

That is correct to a point. We have benefits admin.

However there are so many bugs in the ACA system that it is still producing incorrect 1095's. new issues just arose yesterday (1/26) and I was told by our rep that I was the second of her clients to contact her about the issue. The system suddenly just randomly switched all the 1095 codes from what should have been 2H to 2C. 2H means the person declined our coverage.

2C means they took it. It clearly shows in the system that they declined the coverage but for some unknown reason, on the backend it suddenly shows as though they also took coverage. Doesn't even make any sense.

2 days left now to approve the final 1095's and they are still trying to figure out and fix the problem. So they will complete your forms but there is a very good chance they will be incorrect.

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Paycom's reply to:

Paycom - Payroll Services Review from West Orange, New Jersey

Paycom prides itself on having a culture of accountability that provides you with a true business partner that’s committed to your company. With our service model your sales rep remains with you through the first payroll before transitioning to your long-term care support specialist. This process ensures our clients’ expectations are met, if not exceeded.
author's review
ID
#765484 Review #765484 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Problems with payment

I have had a horrendous experience with Paycom. Dan Zaffos and Shelly Balew make promised they have no intention of keeping.

They charge us for services we do not receive.

This has been a nightmare and if you are considering using Paycom I would RUN in the opposite direction.

Helpful 0 Not helpful 2
Paycom's reply to:

Worst mistake ever

Our product was designed with the end-user in mind, meaning our system is simple to use and easy to navigate. An additional benefit to the system is that it works for you, giving our users several ways to set preferences so the system is the same each time someone logs in. Our solution also gives users the ability to save information on a page and return to it at a later date to finish. We do want to make note that employee changes can be done in payroll transactions and we have made a number of enhancements to our platform. Our support staff goes through extensive training to ensure they are knowledgeable on all areas of the Paycom system.
author's review
ID
#740136 Review #740136 is a subjective opinion of poster.
Cons
  • Price
  • Actual software
  • Support staff
Reason of review
All of the above.

This is the most infuriating company I have ever worked with. I never thought that I would want to go back to ADP.

The software is garbage. I practically have to trick it to get it to pay people correctly. They have idiotic support staff that do not have even a basic understanding of payroll law. The can't calculate our 401k match properly so I have to do it manually ever single payroll.

You can't make a change to an employee after creating your payroll grid or it won't go through. If you need to make one little change you have to reject the entire payroll and start all over again.

It will also cost a lot more than they quote you.

Helpful 7 Not helpful 2
3 comments
#1116630

Hi,

I'm with ADP and a few things caught my eye about your post:

- Calculating and integrating a 401k plan

- Changing employee information

- Difficulty dealing with the client service team

I'd love to speak with you about how ADP takes full liability for all 401k money movements, would allow you to easily change employee information, and has a support team that has helped us maintain above a 90% client retention rate. I can tell you how I think we can help all day long but I would love to put you in touch with my list of clients and let them answer any questions you might have about our platform and our service!

Looking forward to speaking with you. Best, Perry Johnson (469) 520-**** perry.johnson@***.com

0 0
#1078590

Agree 100%. The absolute worst!

1 0
#1116631
@PissedConsumer1078590

Hi There,

I'm with ADP and I would love to speak with you about making a switch! Feel free to reach out whenever you are ready for a review of your account.

Best,

Perry Johnson

(469) 520-****

0 0
View more comments (2)
Paycom's reply to:

O'H MY GOSH! Review from the Boston Area

Our sales reps are firm believers in our product offerings and are eager to show businesses that there is better, more efficient software to accommodate all of their human capital management needs. And that software is Paycom’s. Our cloud-based software solution is based on a core system of record maintained in a single database, providing the functionality that businesses need to manage the complete employment lifecycle, from recruitment to retirement. Additionally, our sales organization prides itself on winning with the truth, and not talking down the competition.
author's review
ID
#736204 Review #736204 is a subjective opinion of poster.
Reason of review
Poor customer service

I have never experienced a salesperson anything like the one from Paycom. Squeaky voiced individual who thought that she could into the company, bat her eyelashes and have everyone bow down to her and jump at the pricing and product that she offered.

Only would answer certain questions but avoided others. Outrageous pricing. Would not provide references. When the heat was turned up she withdrew her offer.

Very, very unprofessional individual. Don't put yourself through the aggravation!

The salesperson also spoke negatively about other payroll companies in the area instead of beefing up what Paycom had to offer. After all is said and done I'm very glad that our company did not use their services.

Helpful 5 Not helpful 2
2 comments
#1193614

At least she avoided rather than outright lie. Our sales rep lied about everything. Fortunately he was dumber than a brick and put his lies in writing!

0 0
#1122217

Who did you guys go with after all?

1 0
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Paycom's reply to:

Most *** HR portal

Keeping your employees’ information safe and secure is essential, therefore, it is recommended that you log out of the system or lock your computer if you need to step away. However, in the event one forgets to do so, the system will automatically log you out after a certain period of time. Additionally, Paycom is the biggest advocate of its own software and absolutely utilizes it for its own human capital management needs. If you have any specific questions about the features within our system, your dedicated specialist will be happy to help you any time.
author's review
ID
#733348 Review #733348 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$700
Preferred solution
Get Cyber security audit done for your application. And also review UIX.

This site wont even update front end user if the session has been terminated at the server. And you continue to work for hours and hours then boom. Nothing persists. It just blames that session has been expired. Is it a concrete HR portal? I dont think they use their own application for their own employees.

If you forget to signout and leave your laptop, there is every possibility that others can peep into your details in HR portal.

I just wish to see the architect who approved this design.

and I pity my HR and admin can't test this application before considering switching to them. Of course they are not software guys.

Hopefully I can be more rude with Paycom.

A complete pack of Jungle Idiots !!!

Helpful 2 Not helpful 2
1 comment
#1116633

Hi!

I'm with ADP and we would love to do a brief comparison and see if we might be a fit for you!

Feel free to reach out when you get a chance.

Best,

Perry Johnson

(469) 520-**** perry.johnson@***.com

0 0

Customer service is amazing

We had been a customer of ADP for approximately 20 years, and I personally processed payroll with them for 12 years. We decided to switch to Paycom due to cost, ease of use and reporting versatility. Paycom included everything we need to process payroll accurately and to be compliant with the ACA regulations. The customer service with Paycom has been amazing. The fact that they are here to help with the first few payroll processing is awesome! Thank you so much for this opportunity to be a satisfied client of your company. I would recommend Paycom to anyone!
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Helpful 0 Not helpful 0
Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.
ID
#898639 Review #898639 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good quality
Paycom's reply to:

Paycom holds itself to the highest ethical standards, and as a publicly-traded company, adheres to all government regulations regarding our process for hiring, selling, protecting our clients’ data and much more. Additionally, we love for our employees to tell their...
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Helpful 20 Not helpful 3
7 comments
#1170886

Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A160****) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a PissedConsumer.com) for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before June 23, 2016, by emailing us at DefLaw@***.com.

0 0
View more comments
ID
#688291 Review #688291 is a subjective opinion of poster.
Product
Paycom Account
Paycom's reply to:

Run for your life

At Paycom, we want to ensure our clients enjoy their user experience. Did you know that we offer several methods of training for our clients and their employees? In addition to the manuals on the Help Menu, we offer online training courses that walk clients through the system which also offers recommended processes to ensure transactions run smoothly. More training courses are being added monthly.
author's review
ID
#686185 Review #686185 is a subjective opinion of poster.
Reason of review
Bad quality

This is the worst payroll software I've ever used. I can't believe somebody referred to it as a 'Cadillac' and was only unhappy with the customer service.

I haven't found the customer service necessarily lacking but you can't make customers happy when your product is garbage. The core payroll package requires numerous manual overrides and work-arounds just to get employees paid. The add-on features are complicated and almost useless. The online 'manuals' only explain the simplest tasks that anyone with IQ of 85 could figure out on their own.

Most of the features are completely undocumented. The worst part is they are more expensive than any other system that I have tried out.

I'll give them this: they have a great sales team.

Helpful 5 Not helpful 2
Paycom's reply to:

Pushy rude sales person

Our sales reps are firm believers in our product offerings and are eager to show businesses that there is better, more efficient software to accommodate all of their human capital management needs. And that software is Paycom’s. Our cloud-based software solution is based on a core system of record maintained in a single database, providing the functionality that businesses need to manage the complete employment lifecycle, from recruitment to retirement.
author's review
ID
#680423 Review #680423 is a subjective opinion of poster.
Reason of review
Poor customer service

I am currently an ADP customer. I am not always happy with them but for the most part they do a good job.

I had Paycom call on me during a time of tremendous transition. I told the sales person that I was not interested at the moment so she circumvented me and went to the CFO of the company which I find to be very distasteful. I hate underhanded sales people and Paycom seems to be ripe with them.

They come in and badmouth other payroll companies too which I think is totally unprofessional. Not a fan at all.

Helpful 6 Not helpful 0
Paycom's reply to:

Something stinks at Paycom

Paycom holds itself to the highest ethical standards, with honesty and integrity being at the cornerstone of our organization. We care about our client and employee experiences as well as any guest who walks through our doors. We do everything possible to ensure it is a positive experience.
author's review
ID
#674287 Review #674287 is a subjective opinion of poster.
Reason of review
Poor customer service

After having a quite negative and probably discriminatory incident with this company I began reading other reviews to the same tune. I think something stinks at Paycom and the people who work there, particularly the higher ups, seem to think they are above any kind of legal or moral recourse.

Technology is a beautiful thing and there are plenty of things being said that will, one day, either make them change their ways or shut them down if they don't want to change. It's weird, isn't it, that so many customers and candidates who have been interviewed or come in to do sales canvasing have so many bad things to say but "all" of the current employees are happy. It doesn't work that way. Thank goodness for anonymous forums.

I am so glad I came across these reviews along with the ones on Glassdoor.com. You do have to look to find them, but they are there. If you've been done wrong by this company, don't worry, you aren't alone.

If you feel that you've been discriminated against by this company, speak up. Nothing can be done if no one goes through the proper channels (EEOC, AG, etc...)

Helpful 5 Not helpful 1
1 comment
#1170885

Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A160****) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a PissedConsumer.com) for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before June 23, 2016, by emailing us at DefLaw@***.com.

0 0