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Paycom's reply to:

Paycom is the worst

Paycom is dedicated to ensuring the safety of our clients’ data, and that commitment extends to the personal data of each employee of those clients. We are happy to provide additional insights and guidance on login questions and more. Please visit our FAQ page here: paycom.com/contact-us/faq/.
author's review
Review
#808429 Review #808429 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
user login

My company make us use Paycom. It really sucks because if you put in passwords and id it always ask you security questions.

My bank is easier to use and it has never been hacked. why do we have to use this *** system.. it will lock you out and will be very hard to log back in. why why why do we need the *** security questions when we have password.

do they really think that someone is trying to mess with my time off request.

I have use other systems and they are easier. please change your system

5 6
Paycom's reply to:

Paycom in College Park, Georgia - Not the best, but can work for smaller companies

Our product development is HR process-driven, with the end-user in mind, so that your job is made simple. And our frequent system updates allow our users to benefit from the latest enhancements as soon as they are made available, unlike others in the space who may have one or two updates a year. Our single-application solution ensures our products work together seamlessly to avoid potential manual errors. In fact, the leave of absence function can be accomplished through our Time and Attendance application. Please know that your happiness and satisfaction is greatly important to us. It is our goal to ensure we are doing everything possible to help streamline processes to better our clients’ lives and we would like to learn more about your experience.
author's review
Review
#808399 Review #808399 is a subjective opinion of poster.
Cons
  • Actual software
Reason of review
Damaged or defective

When I joined my current employer, they had just installed Paycom. I say installed rather than implemented because they only dumped in the very basic information. We have over 700 employees and the "implementation" amounted to name, rank and serial number. Wait, scratch the serial number. The employee codes were alphanumeric including letters O and I?

The representatives appear to be very young and the developers have very limited HR knowledge. Many of the functions do not take into consideration how an HR person would use them. Some functions do not interact with others and some just don't exist. There is no leave of absence management function, only FMLA. OSHA and Unemployment cases cannot be closed.

The ATS function is completely worthless, and poorly developed. It takes too many clicks to move a person forward in the hiring process, and the interview groups required are painful and not conducive to very large groups with many people involved in interviews.

On a positive note, they develop new features often, but better planning on the front end, would reduce the need to have monthly updates, but quarterly ones.

If you choose Paycom, make sure you have at least one person on your team that can focus on implementation. This is a VERY labor intensive process.

3 4
Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

Paycom - A Single Application for All of Our HR Processes

We recently completed a conversion of our payroll service to Paycom and implemented the Applicant Tracking System. Paycom has been tremendously helpful through the implementation process and very responsive to our questions. Once our products are implemented, Paycom will afford us the capability to have an automated process through a single application for all of our HR processes. HR Director
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0 0
Review
#1018666 Review #1018666 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good quality
Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

Paycom - Like True Customer Service Should Be

From the beginning, Paycom has gained my trust and made this experience painless throughout the implementation process. I would recommend Paycom to other companies looking for a new payroll provider. Payroll & Accounting
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0 0
Review
#1018663 Review #1018663 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good quality
Paycom's reply to:

Paycom - Review in Accounting category from Austell, Georgia

If you have any questions regarding the Paycom system and your hours worked, please contact your payroll/HR department. In addition, we also have training courses for our clients’ employees where we walk them through the Paycom system. If your employer has purchased and enabled Employee Self-Service, you can access these trainings at your convenience.
author's review
Review
#803516 Review #803516 is a subjective opinion of poster.
Reason of review
Bad quality

The time clocks sux, they give no support. ADP was better!!!!

0 1
Paycom's reply to:

Paycom in New York, New York - The Worst Payroll Company out there

As one of the first payroll providers to utilize cloud-based technology, we designed our robust system with easy navigation in mind. We coupled our innovative software with a one-to-one customer service model which ensures you always reach a person, not a recording or phone tree. If your dedicated specialist is unavailable, a member of the same team will be ready and happy to assist.
author's review
Review
#802778 Review #802778 is a subjective opinion of poster.
Service
Paycom Payroll Services
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Yes Paycom is fairly new to the market. They have been around about 20 years.

You would think since they were new that they would have taken the best items from the other payroll services and put them into their. Trust me; they did not copy the best of anything. It is truly amazing what this payroll company cannot do in 2016. Also if you call your Payroll Specialist and ask a question they put you on hold every time.

If this is your daily job shouldn’t you be able to answers at least one item of the top of your head?

STAY AWAY!!!!

6 4
Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

Paycom - We Needed a Big Change

Our company had been using an internal payroll and HR system for years and needed a big change. After reviewing several systems, we decided that Paycom was the best system for us. Not only is it a payroll system, but it is a very robust and user friendly HRIS system. Director of HR
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0 0
Review
#1018662 Review #1018662 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good quality
Paycom's reply to:

Paycom - Accounting practices.

Paycom is dedicated to providing our clients and their employees with the most accurate information. We work with your employer to process payrolls submitted on their behalf. As a publicly-traded company, we hold ourselves to the highest standard to meet and exceed government-regulated financial processes for not only our clients, but also ourselves. If you have a question concerning your pay stub, please reach out to your payroll/HR department for further assistance.
author's review
Review
#798173 Review #798173 is a subjective opinion of poster.
Reason of review
mistakes that show as minus entries
Preferred solution
mistakes that show as minus entries

My Company switched to paycom about three years ago and it seems when I check my paycom check stubs and check detail they often do not match with my timecard submissions. Also there are on many occasions where there are mistakes that show as minus entries and then corrected in the next line.

I can’t be sure but I think something is squarely about there accounting practices. I can not seem to verify my earnings with paycoms check detail accounting practices mistakes that show as minus entries

2 1

Paycom works for us

We switched from ADP back in August (they still haven't realized it yet??) and couldn't be happier that we did. The centralized data base is great! The response from sales and operations has been excellent. We are very happy with their product and their service. My staff created an error that looked to have us miss our 'payday'. I made a call to my sales rep at 6:30 at night and not only did he call me right back, he called operations and fixed the issue for us. Mind you, this 'issue' was all of our making! not Paycom's!
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6 4
Review
#789119 Review #789119 is a subjective opinion of poster.
Reason of review
Good customer service

Paycom Rocks!

I've used Paycom for the past 8 years. It was previously installed at the first company I was with, then at my past two employers, I (as HR Director) had it installed based on my past experience. Customer service is awesome. My sales people were awesome. The software is awesome. I've NEVER had a problem with anything. (I'm VERY surprised at any negative reviews.) I love the product -- it gives me everything I need as an HR professional. I am in the system literally 90% of my day. It is a bit pricey and they charge extra for all the other portals, but you get what you pay for. Reports are awesome. My employees find the system super easy to navigate. They can access it anywhere they have a computer or smart phone. Supervisors love the system for reviewing, correcting and approving timecards. It does a great job tracking paid time off. Payroll is always spot on. I can't say enough good things about it.
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4 6
Review
#789068 Review #789068 is a subjective opinion of poster.
Reason of review
Paycom Rocks!