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Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

Paycom - Like True Customer Service Should Be

From the beginning, Paycom has gained my trust and made this experience painless throughout the implementation process. I would recommend Paycom to other companies looking for a new payroll provider. Payroll & Accounting
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0 0
Review
#1018663 Review #1018663 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good quality
Paycom's reply to:

Paycom - Review in Accounting category from Austell, Georgia

If you have any questions regarding the Paycom system and your hours worked, please contact your payroll/HR department. In addition, we also have training courses for our clients’ employees where we walk them through the Paycom system. If your employer has purchased and enabled Employee Self-Service, you can access these trainings at your convenience.
author's review
Review
#803516 Review #803516 is a subjective opinion of poster.
Reason of review
Bad quality

The time clocks sux, they give no support. ADP was better!!!!

0 1
Paycom's reply to:

Paycom in New York, New York - The Worst Payroll Company out there

As one of the first payroll providers to utilize cloud-based technology, we designed our robust system with easy navigation in mind. We coupled our innovative software with a one-to-one customer service model which ensures you always reach a person, not a recording or phone tree. If your dedicated specialist is unavailable, a member of the same team will be ready and happy to assist.
author's review
Review
#802778 Review #802778 is a subjective opinion of poster.
Service
Paycom Payroll Services
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Yes Paycom is fairly new to the market. They have been around about 20 years.

You would think since they were new that they would have taken the best items from the other payroll services and put them into their. Trust me; they did not copy the best of anything. It is truly amazing what this payroll company cannot do in 2016. Also if you call your Payroll Specialist and ask a question they put you on hold every time.

If this is your daily job shouldn’t you be able to answers at least one item of the top of your head?

STAY AWAY!!!!

7 4
Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

Paycom - We Needed a Big Change

Our company had been using an internal payroll and HR system for years and needed a big change. After reviewing several systems, we decided that Paycom was the best system for us. Not only is it a payroll system, but it is a very robust and user friendly HRIS system. Director of HR
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0 0
Review
#1018662 Review #1018662 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good quality
Paycom's reply to:

Paycom - Accounting practices.

Paycom is dedicated to providing our clients and their employees with the most accurate information. We work with your employer to process payrolls submitted on their behalf. As a publicly-traded company, we hold ourselves to the highest standard to meet and exceed government-regulated financial processes for not only our clients, but also ourselves. If you have a question concerning your pay stub, please reach out to your payroll/HR department for further assistance.
author's review
Review
#798173 Review #798173 is a subjective opinion of poster.
Reason of review
mistakes that show as minus entries
Preferred solution
mistakes that show as minus entries

My Company switched to paycom about three years ago and it seems when I check my paycom check stubs and check detail they often do not match with my timecard submissions. Also there are on many occasions where there are mistakes that show as minus entries and then corrected in the next line.

I can’t be sure but I think something is squarely about there accounting practices. I can not seem to verify my earnings with paycoms check detail accounting practices mistakes that show as minus entries

2 1

Paycom works for us

We switched from ADP back in August (they still haven't realized it yet??) and couldn't be happier that we did. The centralized data base is great! The response from sales and operations has been excellent. We are very happy with their product and their service. My staff created an error that looked to have us miss our 'payday'. I made a call to my sales rep at 6:30 at night and not only did he call me right back, he called operations and fixed the issue for us. Mind you, this 'issue' was all of our making! not Paycom's!
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6 4
Review
#789119 Review #789119 is a subjective opinion of poster.
Reason of review
Good customer service

Paycom Rocks!

I've used Paycom for the past 8 years. It was previously installed at the first company I was with, then at my past two employers, I (as HR Director) had it installed based on my past experience. Customer service is awesome. My sales people were awesome. The software is awesome. I've NEVER had a problem with anything. (I'm VERY surprised at any negative reviews.) I love the product -- it gives me everything I need as an HR professional. I am in the system literally 90% of my day. It is a bit pricey and they charge extra for all the other portals, but you get what you pay for. Reports are awesome. My employees find the system super easy to navigate. They can access it anywhere they have a computer or smart phone. Supervisors love the system for reviewing, correcting and approving timecards. It does a great job tracking paid time off. Payroll is always spot on. I can't say enough good things about it.
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4 6
Review
#789068 Review #789068 is a subjective opinion of poster.
Reason of review
Paycom Rocks!
Paycom's reply to:

Paycom in Dunedin, Florida - Worst Payroll/ ATS/ ACA - No compliant with legal laws!! DO NOT USE!!

Paycom is your single system of record where all of employee information is stored and can be accessed easily upon login. We pride ourselves on our implementation process, where our sales rep remains with our new clients until they run their first payroll, after which, our clients are transitioned to their long-term care representative. Our customer service model also ensures each time you call, you’ll talk to a person and not receive a recorded message. Regarding our Enhanced ACA module, we are proud of our robust tool that helped many employers mitigate their ACA reporting concerns. We did our due-diligence and verified the accuracy of our application.
author's review
Review
#766083 Review #766083 is a subjective opinion of poster.
Service
Paycom Payroll Services
Cons
  • Support staff
  • Any aspect of customer service
  • Actual software
Reason of review
ALL OF THE ABOVE

This company should be shut down. Every time they do a "update" saved information is lost.

ACA is not compliant. Trouble saving Data, and losing data. Sales representative will abandon you and refer you to a call center after they get your money. I have worked with companies of all sizes and have never seen such an unreliable company, unethical, rude and take no responsibility for their products.

Will not provide ANY support. Calls were even made to corporate management numerous times with no return call.

9 4
Paycom's reply to:

Paycom - Payroll Services Review from West Orange, New Jersey

Paycom prides itself on having a culture of accountability that provides you with a true business partner that’s committed to your company. With our service model your sales rep remains with you through the first payroll before transitioning to your long-term care support specialist. This process ensures our clients’ expectations are met, if not exceeded.
author's review
Review
#765484 Review #765484 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Problems with payment

I have had a horrendous experience with Paycom. Dan Zaffos and Shelly Balew make promised they have no intention of keeping.

They charge us for services we do not receive.

This has been a nightmare and if you are considering using Paycom I would RUN in the opposite direction.

0 2
Paycom's reply to:

Paycom in Bothell, Washington - Worst mistake ever

Our product was designed with the end-user in mind, meaning our system is simple to use and easy to navigate. An additional benefit to the system is that it works for you, giving our users several ways to set preferences so the system is the same each time someone logs in. Our solution also gives users the ability to save information on a page and return to it at a later date to finish. We do want to make note that employee changes can be done in payroll transactions and we have made a number of enhancements to our platform. Our support staff goes through extensive training to ensure they are knowledgeable on all areas of the Paycom system.
author's review
Review
#740136 Review #740136 is a subjective opinion of poster.
Cons
  • Actual software
  • Price
  • Support staff
Reason of review
All of the above.

This is the most infuriating company I have ever worked with. I never thought that I would want to go back to ADP.

The software is garbage. I practically have to trick it to get it to pay people correctly. They have idiotic support staff that do not have even a basic understanding of payroll law. The can't calculate our 401k match properly so I have to do it manually ever single payroll.

You can't make a change to an employee after creating your payroll grid or it won't go through. If you need to make one little change you have to reject the entire payroll and start all over again.

It will also cost a lot more than they quote you.

7 2