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Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

Not only does Paycom have the most beneficial solutions for our payroll needs, but they also are the most cost efficient. They offered services and products that the other companies could not touch for the same price. Their sales executives were not only extremely...
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Review
#919073 Review #919073 is a subjective opinion of poster.
Reason of review
Fair pricing
Paycom's reply to:

Paycom in Austin, Texas - The Customer Service is Abysmal

Paycom prides itself on its one-to-one customer service model, where you always reach a person, not a recording or phone tree, and we strive to ensure your questions are answered in a timely manner. In addition, we provide a free, online training program where we walk clients and their employees through the system. Unlike our competitors, the sales rep goes through the implementation process with you, ensuring everything that is promised is carried out.
Review
#606459 Review #606459 is a subjective opinion of poster.
Pros
  • Actual software
Cons
  • Any aspect of customer service
Reason of review
Poor customer service
Tags
  • Payroll

The product itself is Cadillac. The service side is broken rusty roller skate.

Response time for the simplest request is usually hours. The help desk is not appropriately named. This Company gives an impression of adversary rather than business partner. You can almost hear the giggle that accompanies the fees.

The transition was the most painful transaction in my entire career. In addition the many thousands we spent on migration was taken up front, however the set up was unprofessional, incomplete, behind schedule and very sloppy. There were many broken promises and only after we approached legal action were the WRITTEN policies honored. I have used 3 other major processors.

Although Paycom has a superior product the horrendous service puts this provider at the absolute bottom of my list. I would not wish this company on my worst enemy.

Paycom - Review in Employees and Ex-employees category from Pueblo, Colorado

I'm a worker at Paycom & have never been happier. Great leadership, great people, ever improving product. The best is yet to come!
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Review
#597369 Review #597369 is a subjective opinion of poster.
Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

Should have chosen Paycom sooner!

Everyone at Paycom goes above and beyond to help me. Talk about customer service! Paycom really has been everything we were promised! In all honesty, if there was one thing we would change, it would be that we would have chosen Paycom sooner!
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Review
#898633 Review #898633 is a subjective opinion of poster.
Reason of review
Good customer service
Paycom's reply to:

Paycom - Unprofessional Service Review from Jacksonville, Florida

Honesty and integrity are among the highest priorities here at Paycom. Our service standards were developed to ensure our customers and employees always feel they’ve received quality care during each interaction.
Review
#486302 Review #486302 is a subjective opinion of poster.

They are liars and very unprofessional!

Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

Paycom’s ease of use greatly reduces the amount of time it takes to process payroll. A typical payroll takes about 30-45 minutes to process for our four branches. We found ADP’s system to be just the opposite. It was a cumbersome system that was not at all intuitive or...
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Review
#898636 Review #898636 is a subjective opinion of poster.
Reason of review
Good quality
Paycom's reply to:

Paycom's Future

It is now eight years since this was posted and Paycom now has a market cap of over $3 billion. Our employees and customers both can attest to the priority we place on customer service. We remain confident that our service strategy, sales skills and proprietary development processes will continue to be key components of our continued success. Our plan is to continue to operate in the best interest of our customers, employees and shareholders.
Review
#135988 Review #135988 is a subjective opinion of poster.

I am currently an employee at Paycom and i think there is definetly a bright future for Paycom. There are also alot of things Paycom needs to improve on. I am going to list a couple of things I think Paycom needs to change that will help us Paycom in the long run.

I was doing some calculations on a revenue per employee basis compared with other current public payroll companies. We (Paycom) as a company has somewhere around 200 employees and we produced 14 million dollars in revenue last fiscal year. It calculates to $70,000 of revenue produced per employee. ADP produced 9 Billion dollars of revenue last fiscal and employees 47,000 people. ADP produced $180,000 of revenue per employee. Paychex is another payroll company that is very similiar to Paycom. It employs 12,200 people and it produced 2 Billion dollars of revenue last fiscal year. The calculations come out to be $163,000 of revenue per employee.

What all these numbers mean is that Paycom running about 2-3 times less efficient then other current payroll companies. This is not going to help Paycom in the long run. Paycom really needs to look at their strategies and figure out what they need to make Paycom more effecient. They really need to find out if having 99% client retention is really something that can be actually cost effecient. What good does it do to go public and then your 1st quarter operatin margin is 3 times worse then your competitors. This will catch investors eyes and not in a good way.

As a payroll specialist I find it too easy for customers to call me and ask questions when I know if they have logged in and tried they could of figured it out theirself. This is really great and nice for the customer, but it is not great for all the specialists that have to take all those kind of calls all day and can get all of our tax issues done on time. I think we are very understaffed in the first place. Having this strategy might produce enough revenue in the short term, but its not good for the long term health of the company. In five years, if Paycom ever goes public. We will run into huge operating margin problem and also see an employee retention problem because all of it will stem from our 99% client retention (spoiling the client) strategy.

Paycom's reply to:

Paycom: The Online Payroll Company:One big lie after another

In response to the accusations aimed at Paycom in the original post and to some of the corresponding posts, Paycom would like to ask any readers or posters to this particular claim to consider the following.

Not everyone who wants to work for Paycom is the right fit. We have extremely high standards. Hiring the best and the brightest allows us to grow our customer base, continue to develop cutting edge technology and provide our customers with first-class, experienced service and support.

We have proof our model works. Paycom has been honored seven years in a row by Inc. 500/5000, an exclusive ranking of nation’s fastest-growing private companies. We have grown from one office in Oklahoma City in 1998 to 20 offices across the nation in 2012 with over 500 employees and thousands of customers across the nation. Paycom was recently named to the prestigious list of Oklahoma’s Best Places to Work for 2012.

Our future is bright. We are currently adding 20+ employees each month, have more sales offices in the works and more and more companies are choosing Paycom as their Human Resource technology provider.
Review
#122556 Review #122556 is a subjective opinion of poster.

Paycom is a 3rd party online payroll and hr administrator. The concept is great,but the major problems begin at the corporate level, particularly in management.

I will never do business with a company with such low hiring standards and poor regard for their employees, nor would I ever recommend their services to any person I know in the accounting or HR field. For one, they are constantly hiring and firing account managers. For example, they just laid off 8 out of 16 employees within their Denver office. How can I rely on a company that seems to be sinking faster than the Titanic.

Save yourself the trouble and stick with you current Payroll Administration and HR outsourcing or find one of the companies that have been around for more than just 10 years. Good luck to you.