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Paycom's reply to:

Paycom in Bridgewater, Massachusetts - O'H MY GOSH! Review from the Boston Area

Our sales reps are firm believers in our product offerings and are eager to show businesses that there is better, more efficient software to accommodate all of their human capital management needs. And that software is Paycom’s. Our cloud-based software solution is based on a core system of record maintained in a single database, providing the functionality that businesses need to manage the complete employment lifecycle, from recruitment to retirement. Additionally, our sales organization prides itself on winning with the truth, and not talking down the competition.
Review
#736204 Review #736204 is a subjective opinion of poster.
Reason of review
Poor customer service

I have never experienced a salesperson anything like the one from Paycom. Squeaky voiced individual who thought that she could into the company, bat her eyelashes and have everyone bow down to her and jump at the pricing and product that she offered.

Only would answer certain questions but avoided others. Outrageous pricing. Would not provide references. When the heat was turned up she withdrew her offer.

Very, very unprofessional individual. Don't put yourself through the aggravation!

The salesperson also spoke negatively about other payroll companies in the area instead of beefing up what Paycom had to offer. After all is said and done I'm very glad that our company did not use their services.

Paycom's reply to:

Paycom in Austin, Texas - Most *** HR portal

Keeping your employees’ information safe and secure is essential, therefore, it is recommended that you log out of the system or lock your computer if you need to step away. However, in the event one forgets to do so, the system will automatically log you out after a certain period of time. Additionally, Paycom is the biggest advocate of its own software and absolutely utilizes it for its own human capital management needs. If you have any specific questions about the features within our system, your dedicated specialist will be happy to help you any time.
Review
#733348 Review #733348 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$700
Preferred solution
Get Cyber security audit done for your application. And also review UIX.

This site wont even update front end user if the session has been terminated at the server. And you continue to work for hours and hours then boom. Nothing persists. It just blames that session has been expired. Is it a concrete HR portal? I dont think they use their own application for their own employees.

If you forget to signout and leave your laptop, there is every possibility that others can peep into your details in HR portal.

I just wish to see the architect who approved this design.

and I pity my HR and admin can't test this application before considering switching to them. Of course they are not software guys.

Hopefully I can be more rude with Paycom.

A complete pack of Jungle Idiots !!!

Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

We had been a customer of ADP for approximately 20 years, and I personally processed payroll with them for 12 years. We decided to switch to Paycom due to cost, ease of use and reporting versatility. Paycom included everything we need to process payroll accurately and...
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Review
#898639 Review #898639 is a subjective opinion of poster.
Reason of review
Good quality
Paycom's reply to:

Paycom - Only a matter of time until the Feds shut it down

Paycom holds itself to the highest ethical standards, and as a publicly-traded company, adheres to all government regulations regarding our process for hiring, selling, protecting our clients’ data and much more. Additionally, we love for our employees to tell their story on popular career websites, but most certainly do not force anyone to write a review. Also, everything submitted to these review sites is completely anonymous. Our sales organization’s mission is to win with the truth and everyone within the team is held to that standard.
Review
#688291 Review #688291 is a subjective opinion of poster.
Reason of review
Poor customer service

Worked there for a while and that was the most unethical company I've ever experienced. It got to the point I was afraid to tell people where I worked.

They only hire "young and attractive people" was the exact term from a hiring manager when a 30 year old was interviewed for sales. They also prefer not to hire anyone with prior sales experience because they want them to only know unethical sales techniques. You are encouraged to lie to make sales. I've seen sales straight lie to a clients face in order to get them to purchase "software". This was frustrating to see a small company use 30K of their budget soley for a feature that doesn't exist.

Also, the company forces new hires to write "good" reviews on websites like glassdoor. Then, use their rating on glassdoor as a recruiting tool. On top of that the company has a policy that you can't use your personal computer for work because you deal with client personal information. However, you have to a laptop to do your job and middle management tells you to ignore that rule. That leads to 20-something year olds leaving the company with thousands of bank account numbers, SSN, addresses, DOB, etc. It is disaster waiting to happen.

Paycom's reply to:

Paycom in Bothell, Washington - Run for your life

At Paycom, we want to ensure our clients enjoy their user experience. Did you know that we offer several methods of training for our clients and their employees? In addition to the manuals on the Help Menu, we offer online training courses that walk clients through the system which also offers recommended processes to ensure transactions run smoothly. More training courses are being added monthly.
Review
#686185 Review #686185 is a subjective opinion of poster.
Reason of review
Bad quality

This is the worst payroll software I've ever used. I can't believe somebody referred to it as a 'Cadillac' and was only unhappy with the customer service.

I haven't found the customer service necessarily lacking but you can't make customers happy when your product is garbage. The core payroll package requires numerous manual overrides and work-arounds just to get employees paid. The add-on features are complicated and almost useless. The online 'manuals' only explain the simplest tasks that anyone with IQ of 85 could figure out on their own.

Most of the features are completely undocumented. The worst part is they are more expensive than any other system that I have tried out.

I'll give them this: they have a great sales team.

Paycom's reply to:

Paycom in Chicago, Illinois - Pushy rude sales person

Our sales reps are firm believers in our product offerings and are eager to show businesses that there is better, more efficient software to accommodate all of their human capital management needs. And that software is Paycom’s. Our cloud-based software solution is based on a core system of record maintained in a single database, providing the functionality that businesses need to manage the complete employment lifecycle, from recruitment to retirement.
Review
#680423 Review #680423 is a subjective opinion of poster.
Reason of review
Poor customer service

I am currently an ADP customer. I am not always happy with them but for the most part they do a good job.

I had Paycom call on me during a time of tremendous transition. I told the sales person that I was not interested at the moment so she circumvented me and went to the CFO of the company which I find to be very distasteful. I hate underhanded sales people and Paycom seems to be ripe with them.

They come in and badmouth other payroll companies too which I think is totally unprofessional. Not a fan at all.

Paycom's reply to:

Something stinks at Paycom

Paycom holds itself to the highest ethical standards, with honesty and integrity being at the cornerstone of our organization. We care about our client and employee experiences as well as any guest who walks through our doors. We do everything possible to ensure it is a positive experience.
Review
#674287 Review #674287 is a subjective opinion of poster.
Reason of review
Poor customer service

After having a quite negative and probably discriminatory incident with this company I began reading other reviews to the same tune. I think something stinks at Paycom and the people who work there, particularly the higher ups, seem to think they are above any kind of legal or moral recourse.

Technology is a beautiful thing and there are plenty of things being said that will, one day, either make them change their ways or shut them down if they don't want to change. It's weird, isn't it, that so many customers and candidates who have been interviewed or come in to do sales canvasing have so many bad things to say but "all" of the current employees are happy. It doesn't work that way. Thank goodness for anonymous forums.

I am so glad I came across these reviews along with the ones on Glassdoor.com. You do have to look to find them, but they are there. If you've been done wrong by this company, don't worry, you aren't alone.

If you feel that you've been discriminated against by this company, speak up. Nothing can be done if no one goes through the proper channels (EEOC, AG, etc...)

Paycom in San Jose, California - Great Company

This company is the real deal. Premium service, user friendly platform, and amazing dedication to their software development. Their service team is top tier and do their best to answer all of the questions. The implementation is extremely hands on and they walk you through each step of the conversion. ADP, Paychex, Paylocity, and others do not even stand a chance against this company as they have the best customer focused business model. Everyone else's system says they're a "single system" but they are actually not. This company grew organically from the ground up and owns their own technology and does not use partners or "integrated systems." This is the future of the SAAS Payroll/HRIS industry.
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Review
#674247 Review #674247 is a subjective opinion of poster.
Reason of review
Good customer service
Tags
  • Payroll
Paycom's reply to:

Paycom harrassing Sales Calls

Though payroll is at the heart of our company, Paycom does in fact offer solutions for all your human capital management needs. Our cloud-based software solution is based on a core system of record maintained in a single database, providing the functionality that businesses need to manage the complete employment lifecycle, from recruitment to retirement. Our sales reps are eager to reach out and help companies solve all of their HR needs.
Review
#669765 Review #669765 is a subjective opinion of poster.
Reason of review
Stop the harrassing phone calls
Preferred solution
Katie needs to stop harrassing calls as this is not away to gain business

Paycom in Lewisville, TX has been harassing us for over 6 months now, stating they are a Software provider for HR when in fact they are a payroll provider. It started with the first gentleman (not knowing who he was speaking to) telling one of the owners, after she stated that we were not interested, that he needed to speak with someone that was competent to make that decision.

A month later Katie started calling several times a day, from different numbers, trying every extensions in our office, and will not leave a message. She calls our office, at least 3 times a day before 10am for the same person that is neither in the office nor does this person make this decisions or wants to speak with her.

She is harassing us on a daily basis! At this point IF we ever wanted to look at payroll services, WE WOULD NEVER CONSIDER PAYCOM!!!

Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

Paycom has it all

My main goal was to find a system that was truly seamless, user friendly for both managers and employees, had a strong reporting system and an accurate, simple to us payroll system. I found that with Paycom and their customer service is top notch. Our sales rep still checks in on us to make sure we are satisfied. Most sales representatives seem to disappear once the deal is closed, but not with them! VP HR
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Review
#919071 Review #919071 is a subjective opinion of poster.
Reason of review
Good quality