Paycom's reply to:

Paycom - Worst mistake ever

Our product was designed with the end-user in mind, meaning our system is simple to use and easy to navigate. An additional benefit to the system is that it works for you, giving our users several ways to set preferences so the system is the same each time someone logs in. Our solution also gives users the ability to save information on a page and return to it at a later date to finish. We do want to make note that employee changes can be done in payroll transactions and we have made a number of enhancements to our platform. Our support staff goes through extensive training to ensure they are knowledgeable on all areas of the Paycom system.
ID
#740136 Review #740136 is a subjective opinion of poster.
Cons
  • Support staff
  • Price
  • Actual software
Reason of review
All of the above.

This is the most infuriating company I have ever worked with. I never thought that I would want to go back to ADP.

The software is garbage. I practically have to trick it to get it to pay people correctly. They have idiotic support staff that do not have even a basic understanding of payroll law. The can't calculate our 401k match properly so I have to do it manually ever single payroll.

You can't make a change to an employee after creating your payroll grid or it won't go through. If you need to make one little change you have to reject the entire payroll and start all over again.

It will also cost a lot more than they quote you.

3 comments
Anonymous
#1116630

Hi,

I'm with ADP and a few things caught my eye about your post:

- Calculating and integrating a 401k plan

- Changing employee information

- Difficulty dealing with the client service team

I'd love to speak with you about how ADP takes full liability for all 401k money movements, would allow you to easily change employee information, and has a support team that has helped us maintain above a 90% client retention rate. I can tell you how I think we can help all day long but I would love to put you in touch with my list of clients and let them answer any questions you might have about our platform and our service!

Looking forward to speaking with you. Best, Perry Johnson (469) 520-3837 perry.johnson@adp.com

Anonymous
#1078590

Agree 100%. The absolute worst!

Anonymous
#1116631
@PissedConsumer1078590

Hi There,

I'm with ADP and I would love to speak with you about making a switch! Feel free to reach out whenever you are ready for a review of your account.

Best,

Perry Johnson

(469) 520-3837

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Paycom's reply to:

Paycom - O'H MY GOSH! Review from the Boston Area

Our sales reps are firm believers in our product offerings and are eager to show businesses that there is better, more efficient software to accommodate all of their human capital management needs. And that software is Paycom’s. Our cloud-based software solution is based on a core system of record maintained in a single database, providing the functionality that businesses need to manage the complete employment lifecycle, from recruitment to retirement. Additionally, our sales organization prides itself on winning with the truth, and not talking down the competition.
ID
#736204 Review #736204 is a subjective opinion of poster.
Reason of review
Poor customer service

I have never experienced a salesperson anything like the one from Paycom. Squeaky voiced individual who thought that she could into the company, bat her eyelashes and have everyone bow down to her and jump at the pricing and product that she offered.

Only would answer certain questions but avoided others. Outrageous pricing. Would not provide references. When the heat was turned up she withdrew her offer.

Very, very unprofessional individual. Don't put yourself through the aggravation!

The salesperson also spoke negatively about other payroll companies in the area instead of beefing up what Paycom had to offer. After all is said and done I'm very glad that our company did not use their services.

2 comments
Anonymous
#1193614

At least she avoided rather than outright lie. Our sales rep lied about everything. Fortunately he was dumber than a brick and put his lies in writing!

Anonymous
#1122217

Who did you guys go with after all?

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Paycom's reply to:

Paycom - Most *** HR portal

Keeping your employees’ information safe and secure is essential, therefore, it is recommended that you log out of the system or lock your computer if you need to step away. However, in the event one forgets to do so, the system will automatically log you out after a certain period of time. Additionally, Paycom is the biggest advocate of its own software and absolutely utilizes it for its own human capital management needs. If you have any specific questions about the features within our system, your dedicated specialist will be happy to help you any time.
ID
#733348 Review #733348 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$700
Preferred solution
Get Cyber security audit done for your application. And also review UIX.

This site wont even update front end user if the session has been terminated at the server. And you continue to work for hours and hours then boom. Nothing persists. It just blames that session has been expired. Is it a concrete HR portal? I dont think they use their own application for their own employees.

If you forget to signout and leave your laptop, there is every possibility that others can peep into your details in HR portal.

I just wish to see the architect who approved this design.

and I pity my HR and admin can't test this application before considering switching to them. Of course they are not software guys.

Hopefully I can be more rude with Paycom.

A complete pack of Jungle Idiots !!!

1 comment
Anonymous
#1116633

Hi!

I'm with ADP and we would love to do a brief comparison and see if we might be a fit for you!

Feel free to reach out when you get a chance.

Best,

Perry Johnson

(469) 520-3837 perry.johnson@adp.com

Paycom - Customer service is amazing

We had been a customer of ADP for approximately 20 years, and I personally processed payroll with them for 12 years. We decided to switch to Paycom due to cost, ease of use and reporting versatility. Paycom included everything we need to process payroll accurately and to be compliant with the ACA regulations. The customer service with Paycom has been amazing. The fact that they are here to help with the first few payroll processing is awesome! Thank you so much for this opportunity to be a satisfied client of your company. I would recommend Paycom to anyone!
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Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

ID
#898639 Review #898639 is a subjective opinion of poster.
Reason of review
Good quality
Paycom holds itself to the highest ethical standards, and as a publicly-traded company, adheres to all government regulations regarding our process for hiring, selling, protecting our clients’ data and much more. Additionally, we love for our employees to tell their...
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7 comments
Orvin
#1170886

Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A1603377) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a PissedConsumer.com) for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before June 23, 2016, by emailing us at DefLaw@vorys.com.

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ID
#688291 Review #688291 is a subjective opinion of poster.
Paycom's reply to:

Paycom - Run for your life

At Paycom, we want to ensure our clients enjoy their user experience. Did you know that we offer several methods of training for our clients and their employees? In addition to the manuals on the Help Menu, we offer online training courses that walk clients through the system which also offers recommended processes to ensure transactions run smoothly. More training courses are being added monthly.
ID
#686185 Review #686185 is a subjective opinion of poster.
Reason of review
Bad quality

This is the worst payroll software I've ever used. I can't believe somebody referred to it as a 'Cadillac' and was only unhappy with the customer service.

I haven't found the customer service necessarily lacking but you can't make customers happy when your product is garbage. The core payroll package requires numerous manual overrides and work-arounds just to get employees paid. The add-on features are complicated and almost useless. The online 'manuals' only explain the simplest tasks that anyone with IQ of 85 could figure out on their own.

Most of the features are completely undocumented. The worst part is they are more expensive than any other system that I have tried out.

I'll give them this: they have a great sales team.

Paycom's reply to:

Paycom - Pushy rude sales person

Our sales reps are firm believers in our product offerings and are eager to show businesses that there is better, more efficient software to accommodate all of their human capital management needs. And that software is Paycom’s. Our cloud-based software solution is based on a core system of record maintained in a single database, providing the functionality that businesses need to manage the complete employment lifecycle, from recruitment to retirement.
ID
#680423 Review #680423 is a subjective opinion of poster.
Reason of review
Poor customer service

I am currently an ADP customer. I am not always happy with them but for the most part they do a good job.

I had Paycom call on me during a time of tremendous transition. I told the sales person that I was not interested at the moment so she circumvented me and went to the CFO of the company which I find to be very distasteful. I hate underhanded sales people and Paycom seems to be ripe with them.

They come in and badmouth other payroll companies too which I think is totally unprofessional. Not a fan at all.

Paycom's reply to:

Something stinks at Paycom

Paycom holds itself to the highest ethical standards, with honesty and integrity being at the cornerstone of our organization. We care about our client and employee experiences as well as any guest who walks through our doors. We do everything possible to ensure it is a positive experience.
ID
#674287 Review #674287 is a subjective opinion of poster.
Reason of review
Poor customer service

After having a quite negative and probably discriminatory incident with this company I began reading other reviews to the same tune. I think something stinks at Paycom and the people who work there, particularly the higher ups, seem to think they are above any kind of legal or moral recourse.

Technology is a beautiful thing and there are plenty of things being said that will, one day, either make them change their ways or shut them down if they don't want to change. It's weird, isn't it, that so many customers and candidates who have been interviewed or come in to do sales canvasing have so many bad things to say but "all" of the current employees are happy. It doesn't work that way. Thank goodness for anonymous forums.

I am so glad I came across these reviews along with the ones on Glassdoor.com. You do have to look to find them, but they are there. If you've been done wrong by this company, don't worry, you aren't alone.

If you feel that you've been discriminated against by this company, speak up. Nothing can be done if no one goes through the proper channels (EEOC, AG, etc...)

1 comment
Orvin
#1170885

Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A1603377) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a PissedConsumer.com) for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before June 23, 2016, by emailing us at DefLaw@vorys.com.

Paycom - Great Company

This company is the real deal. Premium service, user friendly platform, and amazing dedication to their software development. Their service team is top tier and do their best to answer all of the questions. The implementation is extremely hands on and they walk you through each step of the conversion. ADP, Paychex, Paylocity, and others do not even stand a chance against this company as they have the best customer focused business model. Everyone else's system says they're a "single system" but they are actually not. This company grew organically from the ground up and owns their own technology and does not use partners or "integrated systems." This is the future of the SAAS Payroll/HRIS industry.
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5 comments
Anonymous
#1153462

Without a doubt, this is a Paycom rep leaving this review. You can tell by the language they are using..... don't fall for it.

Anonymous
#1072217

their sales reps love to trash their competitors. they know nothing about their own product, just like to spew garbage even when they are pretending to be a happy client.

Anonymous
#1072153

Obviously someone at paycom wrote this

Anonymous
#1051443

This is a blatant lie. I am still in recovery from my implementation.

No person who has had recent experience with Paycom would write anything like this.

Anonymous
#1024105

Sounds like a response from the marketing department here...

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ID
#674247 Review #674247 is a subjective opinion of poster.
Reason of review
Good customer service
Tags
  • Payroll
Paycom's reply to:

Paycom harrassing Sales Calls

Though payroll is at the heart of our company, Paycom does in fact offer solutions for all your human capital management needs. Our cloud-based software solution is based on a core system of record maintained in a single database, providing the functionality that businesses need to manage the complete employment lifecycle, from recruitment to retirement. Our sales reps are eager to reach out and help companies solve all of their HR needs.
ID
#669765 Review #669765 is a subjective opinion of poster.
Reason of review
Stop the harrassing phone calls
Preferred solution
Katie needs to stop harrassing calls as this is not away to gain business

Paycom in Lewisville, TX has been harassing us for over 6 months now, stating they are a Software provider for HR when in fact they are a payroll provider. It started with the first gentleman (not knowing who he was speaking to) telling one of the owners, after she stated that we were not interested, that he needed to speak with someone that was competent to make that decision.

A month later Katie started calling several times a day, from different numbers, trying every extensions in our office, and will not leave a message. She calls our office, at least 3 times a day before 10am for the same person that is neither in the office nor does this person make this decisions or wants to speak with her.

She is harassing us on a daily basis! At this point IF we ever wanted to look at payroll services, WE WOULD NEVER CONSIDER PAYCOM!!!

2 comments
Orvin
#1170888

Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A1603377) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a PissedConsumer.com) for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before June 23, 2016, by emailing us at DefLaw@vorys.com.

Anonymous
#1016039

stay away. They are the bane of my eistence.

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