Paycom has it all

My main goal was to find a system that was truly seamless, user friendly for both managers and employees, had a strong reporting system and an accurate, simple to us payroll system. I found that with Paycom and their customer service is top notch. Our sales rep still checks in on us to make sure we are satisfied. Most sales representatives seem to disappear once the deal is closed, but not with them! VP HR
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Testimonial

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ID
#919071 Review #919071 is a subjective opinion of poster.
Reason of review
Good quality
Paycom's reply to:

Paycom - Sales Great, everyone else is incompetent and MGT are equitable to an $8 employee

Our priority at Paycom is to maintain a culture of accountability that provides you with a true business partner that’s committed to your company. We strive to ensure all your questions are answered in a timely manner and that your information is completely accurate. Since this review was posted, we launched GL Concierge, giving our clients another valuable tool. While completely irregular in nature, we would like to learn more about this.
ID
#639426 Review #639426 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1
Preferred solution
We are leaving I don't want anything... this company couldn't pay me to stay!!!!
Tags
  • Payroll

Tax issues, told us they needed to deduct 20k right now and they had no reason why. Then they had to give us 12k back because they don't know what they are doing.

W2 issues we were supposed to get them free for two years. and then at 4.75 each after the fact. they deducted 28k and then when I told them I want my money they asked if they could have it in a payment plan.

GL-is a joke they charge you 2g for a converter that never worked and then they don't even offer a importable file into your quickbooks.

payroll issues- their payroll reps are rude atrocities (except Ivory Nice)

nickel and dime you to death

They lied cheated and stole their way right out of our company.

MANAGEMENT is the worst I have ever dealt with.

DO NOT go to this company for anything.

1 comment
Orvin
#1170884

Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A1603377) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a PissedConsumer.com) for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before June 23, 2016, by emailing us at DefLaw@vorys.com.

Paycom's reply to:

Paycom - Stay away from this train wrecking scam

Paycom is dedicated to our one-to-one customer service model, where you always reach a person, not a recording or phone tree. We strive to ensure your questions are answered quickly. Please note, we hold ourselves to the highest standards to ensure your information is completely accurate and made available to you in a timely manner.
ID
#635077 Review #635077 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$15000

This company is a total joke. No back office or customer service.

They bring in customers with low $ promises and then charge later for everything you actually need, - that you thought was included. I'm a small business owner and we used Paycom for a couple of years.... can't believe it was that long(!). It was the worst business I've ever been associated with.

They made a ton of filing and calculation mistakes along the way.

Took time with IRS and state, etc, and when they were asked to get things fixed, they charged extra fees... to fix THEIR mistakes(!). They are rude and incompetent.

Please for the health of your business... stay away.

2 comments
Orvin
#1170883

Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A1603377) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a PissedConsumer.com) for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before June 23, 2016, by emailing us at DefLaw@vorys.com.

Anonymous
#1122221

Do you have any recommendations for Payroll and HRIS?

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I would recommend Paycom to any company

Not only does Paycom have the most beneficial solutions for our payroll needs, but they also are the most cost efficient. They offered services and products that the other companies could not touch for the same price. Their sales executives were not only extremely knowledgeable, but very personable. Admittedly, we were very apprehensive about switching payroll services at first, but with Paycom’s excellent transition specialists, every part of the initial payroll process went smoothly. Controller
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Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

ID
#919073 Review #919073 is a subjective opinion of poster.
Reason of review
Fair pricing
Paycom's reply to:

Paycom - The Customer Service is Abysmal

Paycom prides itself on its one-to-one customer service model, where you always reach a person, not a recording or phone tree, and we strive to ensure your questions are answered in a timely manner. In addition, we provide a free, online training program where we walk clients and their employees through the system. Unlike our competitors, the sales rep goes through the implementation process with you, ensuring everything that is promised is carried out.
ID
#606459 Review #606459 is a subjective opinion of poster.
Pros
  • Actual software
Cons
  • Any aspect of customer service
Reason of review
Poor customer service
Tags
  • Payroll

The product itself is Cadillac. The service side is broken rusty roller skate.

Response time for the simplest request is usually hours. The help desk is not appropriately named. This Company gives an impression of adversary rather than business partner. You can almost hear the giggle that accompanies the fees.

The transition was the most painful transaction in my entire career. In addition the many thousands we spent on migration was taken up front, however the set up was unprofessional, incomplete, behind schedule and very sloppy. There were many broken promises and only after we approached legal action were the WRITTEN policies honored. I have used 3 other major processors.

Although Paycom has a superior product the horrendous service puts this provider at the absolute bottom of my list. I would not wish this company on my worst enemy.

1 comment
Anonymous
#1091154

I agree!

Paycom - Review in Employees and Ex-employees category from Pueblo, Colorado

I'm a worker at Paycom & have never been happier. Great leadership, great people, ever improving product. The best is yet to come!
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2 comments
Anonymous
#1056218

I am still waiting for it. Do you still intend to mail in tax payments as opposed to submitting on line???

Anonymous
#972564

Our company just switched to paycom and not one of our employees are happy with it in any way shape or form! If we don't switch to a real payroll company soon IM leaving and Im not alone!

We can not view our payroll until after it is in the bank?

So if there is a problem we don't know about it until its too late! paycom is trash at best.

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ID
#597369 Review #597369 is a subjective opinion of poster.

Should have chosen Paycom sooner!

Everyone at Paycom goes above and beyond to help me. Talk about customer service! Paycom really has been everything we were promised! In all honesty, if there was one thing we would change, it would be that we would have chosen Paycom sooner!
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Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

ID
#898633 Review #898633 is a subjective opinion of poster.
Reason of review
Good customer service
Paycom's reply to:

Paycom - Unprofessional Service Review from Jacksonville, Florida

Honesty and integrity are among the highest priorities here at Paycom. Our service standards were developed to ensure our customers and employees always feel they’ve received quality care during each interaction.
ID
#486302 Review #486302 is a subjective opinion of poster.

They are liars and very unprofessional!

Glad to be a Paycom client

Paycom’s ease of use greatly reduces the amount of time it takes to process payroll. A typical payroll takes about 30-45 minutes to process for our four branches. We found ADP’s system to be just the opposite. It was a cumbersome system that was not at all intuitive or user friendly. As a result, most payrolls took anywhere from 3-4 hours to process, sometimes longer. Literally every payroll we processed in the 6 months with ADP required some level of help from one of their representatives. I vividly remember being on hold for over an hour waiting to get an answer to a question. The less time we can spend processing payroll, the more time we can spend on value added activities. Paycom has been an excellent partner in that endeavor and we are glad to be a client.
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Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

ID
#898636 Review #898636 is a subjective opinion of poster.
Reason of review
Good quality
Paycom's reply to:

Paycom's Future

It is now eight years since this was posted and Paycom now has a market cap of over $3 billion. Our employees and customers both can attest to the priority we place on customer service. We remain confident that our service strategy, sales skills and proprietary development processes will continue to be key components of our continued success. Our plan is to continue to operate in the best interest of our customers, employees and shareholders.
ID
#135988 Review #135988 is a subjective opinion of poster.

I am currently an employee at Paycom and i think there is definetly a bright future for Paycom. There are also alot of things Paycom needs to improve on. I am going to list a couple of things I think Paycom needs to change that will help us Paycom in the long run.

I was doing some calculations on a revenue per employee basis compared with other current public payroll companies. We (Paycom) as a company has somewhere around 200 employees and we produced 14 million dollars in revenue last fiscal year. It calculates to $70,000 of revenue produced per employee. ADP produced 9 Billion dollars of revenue last fiscal and employees 47,000 people. ADP produced $180,000 of revenue per employee. Paychex is another payroll company that is very similiar to Paycom. It employs 12,200 people and it produced 2 Billion dollars of revenue last fiscal year. The calculations come out to be $163,000 of revenue per employee.

What all these numbers mean is that Paycom running about 2-3 times less efficient then other current payroll companies. This is not going to help Paycom in the long run. Paycom really needs to look at their strategies and figure out what they need to make Paycom more effecient. They really need to find out if having 99% client retention is really something that can be actually cost effecient. What good does it do to go public and then your 1st quarter operatin margin is 3 times worse then your competitors. This will catch investors eyes and not in a good way.

As a payroll specialist I find it too easy for customers to call me and ask questions when I know if they have logged in and tried they could of figured it out theirself. This is really great and nice for the customer, but it is not great for all the specialists that have to take all those kind of calls all day and can get all of our tax issues done on time. I think we are very understaffed in the first place. Having this strategy might produce enough revenue in the short term, but its not good for the long term health of the company. In five years, if Paycom ever goes public. We will run into huge operating margin problem and also see an employee retention problem because all of it will stem from our 99% client retention (spoiling the client) strategy.

1 comment
Anonymous
#45414

I must say that a person that is an employee of Paycom and writes a complaint about their employeer is either truly gutsy or just plain ***. As a former employee of Paycom myself, I realize that this company is horribly mismanged and has no clue of how to take a company public.

This company was bought out by Welsh, Carson, Anderson & Stowe which is a VC firm.

It is also true that Welsh Carson has Paycom by the BALLS! I agree with everything Jennifer said and wish you the best of luck!