Paycom's reply to:

Unhelpful

We’re here to help! Please reach out to us directly at feedback@paycomonline.com with your contact information, and a member of our team will follow up with you.
author's review
ID
#1751815 Review #1751815 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Help me access my account
New Reviewer

My former company went out of business and I forgot my login in to the app and every resource says to contact my HR rep when they are out of business and have nobody to contact

Helpful 0 Not helpful 0
Paycom's reply to:

Deli,saladbar,Bakery

We’re sorry to see you’re having trouble logging in. For assistance with resetting your login information and security questions, please reach out directly to your HR/payroll team. Because of our dedication to ensuring the safety of our clients’ data, only your company’s HR/payroll personnel can retrieve and update user login credentials. For more information, please visit: http://paycom.com/contact-us/tips/. Thank you!
author's review
ID
#1751418 Review #1751418 is a subjective opinion of poster.
New Reviewer

I can not login security question What am I going to do?

Helpful 0 Not helpful 0
Paycom's reply to:

Log- In Trouble

We encourage you to reach out to your company’s HR team to verify your login credentials. To ensure the safety of all Paycom users' data, only your company’s HR team has access to this user information. For more information, please visit http://paycom.com/contact-us/tips/.
author's review
ID
#1749343 Review #1749343 is a subjective opinion of poster.
Product
Paycom Account
Cons
  • Cant log in account
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Just created an account, but when I try to log back in, it says that I have the wrong login information

Helpful 0 Not helpful 0
Paycom's reply to:

Won't let me change my password or user name want to start over

Thank you for reaching out. In order to best protect you and other users of our software, only your company’s HR/payroll team has access to reset login information. Please reach out to them with this feedback and they will be able to assist you in accessing and resetting all login credentials. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com
author's review
ID
#1746162 Review #1746162 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
New Reviewer

Want to start over and make a new password and username wont let me

Helpful 0 Not helpful 0
Paycom's reply to:

The services is great

Thank you for reaching out! Updating your phone number, and all other contact information can be completed by visiting the Address and Contact Information page within your ESS. Please reach out to your company’s HR/payroll team for additional direction and support in accessing and updating this information.
author's review
ID
#1745777 Review #1745777 is a subjective opinion of poster.
Pros
  • Great quality
Cons
  • Lockout
Reason of review
Good customer service
New Reviewer

I got a new phone number the # is 516 204 ****

Helpful 0 Not helpful 0
Paycom's reply to:

Code don't have a phone number

We are sorry to learn that you are experiencing difficulties. For your protection, only your company’s HR team will have access to login information. Please reach out to them with this feedback, and they will be able to assist you with accessing and resetting your login credentials. If you have additional feedback or require further assistance, please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1736761 Review #1736761 is a subjective opinion of poster.
New Reviewer

Security code trouble sign in

Helpful 0 Not helpful 0
Paycom's reply to:

Upset

We are sorry that you have been experiencing difficulties. For your protection, only your company’s HR team can access login information. Please share this feedback with your HR team, and they will be able to assist you in retrieving and resetting your information. If you have additional feedback or require further assistance, please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1732497 Review #1732497 is a subjective opinion of poster.
Product
Paycom Mobile Application
Pros
  • Great quality
Reason of review
Access/ activation issues

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Ive been trying to get inside Paycom to update my telephone number I have been without Paycom for almost a week

Helpful 0 Not helpful 0
Paycom's reply to:

Not getting my PTO

We are sorry to learn that you have been experiencing difficulties. We would like to gather more information about your experience and how we can help. Please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1731809 Review #1731809 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

When I was working for you guys I was asking for my PRO I never got it and I was working there at the time can I please get help my cell phone number is 720-522-****

Helpful 0 Not helpful 0
Paycom's reply to:

Bad didn’t get answer

We are sorry to learn that you are experiencing difficulties. We would like the opportunity to help. Please reach out to us directly at feedback@paycomonline.com and our team will look into this occurrence further.
author's review
ID
#1728568 Review #1728568 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

My check was never direct deposited

Helpful 0 Not helpful 0
Paycom's reply to:

Locked Out - Pissed Off!!!!!!!!!!!!!!!

Keala, we are sorry to learn that you are experiencing difficulties logging in. For your protection, only your company’s HR team has access to this information. Please be sure to share this feedback with them, and they will be able to assist you with accessing and resetting your login information and security questions. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1724475 Review #1724475 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
New Reviewer

Tried to log in - the system asked me security questions (which I answered) - then locked me out. I despise Pay com and will rail against this horrible system at every turn.

Did I not capitalize my street?

Did I not pluralize my school mascot? I don't know and it locked me out after only two attempts!

Helpful 0 Not helpful 0
Paycom's reply to:

How to solve the problem?

Artem, thank you for reaching out. We are sorry to learn that you have been experiencing difficulties. Unfortunately, the position you have linked in your review has been closed. Please, feel free to reach out to us directly at feedback@paycomonline.com if you have any additional feedback or need further assistance.
author's review
ID
#1722737 Review #1722737 is a subjective opinion of poster.
New Reviewer

Dear Ms/Mr,

I tried to open the link https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=23286&clientkey=30A23EE96915A908A71287CC941312E5 for online registration for the position of Lecturer, but it was impossible to open it.

I tried to open the link in three different browsers (Google Chrome , Mozilla Firefox, Explorer), but everywhere I got the same diagnosis, namely this:

“An Error has Occurred.

We apologize for any inconvenience.

You can contact Paycom Customer Service at 1-80*-580-****.

Your support ID is: 397651****97341****”

How to solve the problem?

My e-mail: artem.anuchin@***.com

Helpful 0 Not helpful 0
Paycom's reply to:

I can not log in to view my paystubs

Rubi, we are sorry to learn that you are experiencing difficulties logging in. For your protection, only your company’s HR team has access to this information. Please be sure to share this feedback with them, and they will be able to assist you with accessing and resetting your login information. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1722117 Review #1722117 is a subjective opinion of poster.
Product
Paycom Account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I’ve forgot my password , and I can’t login

Helpful 0 Not helpful 0
Paycom's reply to:

Taxes $69 number of allowances

Braxton, thank you for reaching out to us. We are sorry to learn that you are experiencing difficulties. We would like to gather more information about your experience and how we can help. Please reach out to us directly at feedback@paycomonline.com and a member of our team will follow up with you.
author's review
ID
#1716635 Review #1716635 is a subjective opinion of poster.
Service
Paycom Payroll Services
Pros
  • Website
Cons
  • Response time
Reason of review
Pricing issue
Loss
$69
Preferred solution
Taxes, Earnings Federal Withholding
New Reviewer
Paycom - Taxes $69 number of allowances

I updated my information but you guys took $130 off of my paycheck I want that fixed my check was $789 it should’ve been $728 all together

Helpful 0 Not helpful 0
Paycom's reply to:

Always have to go hr to get on.

Michael, we are sorry to learn that you’re experiencing difficulties with logging in. We have reached out to your company’s HR team and alerted them to your experience. Please reach out to them, and they will be able to provide further assistance. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1713569 Review #1713569 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Poor customer service
New Reviewer

Every time I go to get on the site.i'm told wrong user name or password.then I go to hr they get me on.i write the new names, password down.guess what months later.know good.been like this for years.nothing about it I like.

Helpful 0 Not helpful 0
Paycom's reply to:

Unable to access

We’re sorry to learn that you have been experiencing difficulties logging in. We would like to gather more information about your login attempts. Please reach out to us directly at feedback@paycomonline.com, and a member of our team will be able to assist you further.
author's review
ID
#1713267 Review #1713267 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Access/ activation issues
New Reviewer

I am trying to access Paycom and the following message appears.

1. Using web browser:

Messages:

An Error has Occurred

We apologize for any inconvenience.

You can contact Paycom Customer Service at 1-80*-580-****.

Your support ID is: 374438****70603****

2. In the Iphone App using Face ID

Messages: Error: invalid Server response. Pelase contact Paycom if this error keeps occuring

Helpful 0 Not helpful 0