Paycom's reply to: Security pin feature is a joke!

We’re sorry that you are experiencing difficulties logging in. For assistance with resetting your security questions, please reach out to your company’s HR team. Because of our dedication to ensuring the safety of our users’ data, only your company’s HR team can access and reset login information. Also, we appreciate the feedback regarding providing clues for the security questions and will pass that on to our team.
Rick K Iyn
map-marker Salem, Oregon

Security pin feature is a joke!

Any other profile that has security questions provided clues to help remember. 1 year after I set up and out of the blue I’m asked for a variety of 5 pins with no clues or anything to help me remember.

And no redundancy to reset them. What a terrible set up.

Paycom's reply to: Unhelpful

We’re here to help! Please reach out to us directly at feedback@paycomonline.com with your contact information, and a member of our team will follow up with you.
Steven H Abk

Unhelpful

My former company went out of business and I forgot my login in to the app and every resource says to contact my HR rep when they are out of business and have nobody to contact

Reason of review:
Access/ activation issues

Preferred solution: Help me access my account

Paycom's reply to: Deli,saladbar,Bakery

We’re sorry to see you’re having trouble logging in. For assistance with resetting your login information and security questions, please reach out directly to your HR/payroll team. Because of our dedication to ensuring the safety of our clients’ data, only your company’s HR/payroll personnel can retrieve and update user login credentials. For more information, please visit: http://paycom.com/contact-us/tips/. Thank you!
Yosef Y
map-marker The Bronx, New York

Deli,saladbar,Bakery

I can not login security question What am I going to do?

Paycom's reply to: Log- In Trouble

We encourage you to reach out to your company’s HR team to verify your login credentials. To ensure the safety of all Paycom users' data, only your company’s HR team has access to this user information. For more information, please visit http://paycom.com/contact-us/tips/.
Cynthia P Cer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
| map-marker Matthews, North Carolina

Log- In Trouble

Just created an account, but when I try to log back in, it says that I have the wrong login information

Cons:
  • Cant log in account
Reason of review:
Access/ activation issues

Preferred solution: Let the company propose a solution

Paycom's reply to: Won't let me change my password or user name want to start over

Thank you for reaching out. In order to best protect you and other users of our software, only your company’s HR/payroll team has access to reset login information. Please reach out to them with this feedback and they will be able to assist you in accessing and resetting all login credentials. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com
Joseph S Dil

Won't let me change my password or user name want to start over

Want to start over and make a new password and username wont let me

Reason of review:
Access/ activation issues

Preferred solution: Let the company propose a solution

Paycom's reply to: The services is great

Thank you for reaching out! Updating your phone number, and all other contact information can be completed by visiting the Address and Contact Information page within your ESS. Please reach out to your company’s HR/payroll team for additional direction and support in accessing and updating this information.
Pamela R Vij

The services is great

I got a new phone number the # is 516 204 ****

Pros:
  • Great quality
Cons:
  • Lockout
Reason of review:
Good customer service

Paycom's reply to: Code don't have a phone number

We are sorry to learn that you are experiencing difficulties. For your protection, only your company’s HR team will have access to login information. Please reach out to them with this feedback, and they will be able to assist you with accessing and resetting your login credentials. If you have additional feedback or require further assistance, please reach out to us directly at feedback@paycomonline.com.
Jacqueline R Ftx

Code don't have a phone number

Security code trouble sign in

Paycom's reply to: Upset

We are sorry that you have been experiencing difficulties. For your protection, only your company’s HR team can access login information. Please share this feedback with your HR team, and they will be able to assist you in retrieving and resetting your information. If you have additional feedback or require further assistance, please reach out to us directly at feedback@paycomonline.com.
Danielle M Alm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Upset

Ive been trying to get inside Paycom to update my telephone number I have been without Paycom for almost a week

Pros:
  • Great quality
Reason of review:
Access/ activation issues

Paycom's reply to: Not getting my PTO

We are sorry to learn that you have been experiencing difficulties. We would like to gather more information about your experience and how we can help. Please reach out to us directly at feedback@paycomonline.com.
Oscar s Nab

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Not getting my PTO

When I was working for you guys I was asking for my PRO I never got it and I was working there at the time can I please get help my cell phone number is 720-522-****

Paycom's reply to: Bad didn’t get answer

We are sorry to learn that you are experiencing difficulties. We would like the opportunity to help. Please reach out to us directly at feedback@paycomonline.com and our team will look into this occurrence further.
Antonio W Nou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
| map-marker Chicago, Illinois

Bad didn’t get answer

My check was never direct deposited

Paycom's reply to: Locked Out - Pissed Off!!!!!!!!!!!!!!!

Keala, we are sorry to learn that you are experiencing difficulties logging in. For your protection, only your company’s HR team has access to this information. Please be sure to share this feedback with them, and they will be able to assist you with accessing and resetting your login information and security questions. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com.
Brian L Mpg

Locked Out - Pissed Off!!!!!!!!!!!!!!!

Tried to log in - the system asked me security questions (which I answered) - then locked me out. I despise Pay com and will rail against this horrible system at every turn.

Did I not capitalize my street?

Did I not pluralize my school mascot? I don't know and it locked me out after only two attempts!

Reason of review:
Access/ activation issues

Preferred solution: Deliver product or service ordered

Paycom's reply to: How to solve the problem?

Artem, thank you for reaching out. We are sorry to learn that you have been experiencing difficulties. Unfortunately, the position you have linked in your review has been closed. Please, feel free to reach out to us directly at feedback@paycomonline.com if you have any additional feedback or need further assistance.
Artem A

How to solve the problem?

Dear Ms/Mr,

I tried to open the link https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=23286&clientkey=30A23EE96915A908A71287CC941312E5 for online registration for the position of Lecturer, but it was impossible to open it.

I tried to open the link in three different browsers (Google Chrome , Mozilla Firefox, Explorer), but everywhere I got the same diagnosis, namely this:

“An Error has Occurred.

We apologize for any inconvenience.

You can contact Paycom Customer Service at 1-80*-580-****.

Your support ID is: 397651****97341****”

How to solve the problem?

My e-mail: artem.anuchin@***.com

Paycom's reply to: I can not log in to view my paystubs

Rubi, we are sorry to learn that you are experiencing difficulties logging in. For your protection, only your company’s HR team has access to this information. Please be sure to share this feedback with them, and they will be able to assist you with accessing and resetting your login information. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com.
Rubi d Tnc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
| map-marker Dallas, Texas

I can not log in to view my paystubs

I’ve forgot my password , and I can’t login

Paycom's reply to: Taxes $69 number of allowances

Braxton, thank you for reaching out to us. We are sorry to learn that you are experiencing difficulties. We would like to gather more information about your experience and how we can help. Please reach out to us directly at feedback@paycomonline.com and a member of our team will follow up with you.
Zenas Jwq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company.

Verified Buyer

Taxes $69 number of allowances

Paycom - Taxes $69 number of allowances

I updated my information but you guys took $130 off of my paycheck I want that fixed my check was $789 it should’ve been $728 all together

Loss:
$69
Pros:
  • Website
Cons:
  • Response time
Reason of review:
Pricing issue

Preferred solution: Taxes, Earnings Federal Withholding

Paycom's reply to: Always have to go hr to get on.

Michael, we are sorry to learn that you’re experiencing difficulties with logging in. We have reached out to your company’s HR team and alerted them to your experience. Please reach out to them, and they will be able to provide further assistance. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com.
Michael J Fnu

Always have to go hr to get on.

Every time I go to get on the site.i'm told wrong user name or password.then I go to hr they get me on.i write the new names, password down.guess what months later.know good.been like this for years.nothing about it I like.

Reason of review:
Poor customer service