Paycom's reply to:

Paycom wastes the time of employee applicants.

Eric, thank you for your feedback. We will share it with our product development team. We do differ from Indeed as we offer the full suite of human resources technology such as payroll, time and attendance, benefits administration, etc. This means each of our clients has their own system and unique data which requires us to provide the appropriate data security. For more information about our security standards, please visit: https://paycom.com/media/resources-content/SecurityStandards.pdf?v=2
ID
#1626291 Review #1626291 is a subjective opinion of poster.
Cons
  • No technical support for users
  • Unwieldy websiteno technical support for users
Reason of review
Work Experience or Job Application

Hi -- this is the only way apparently to contact someone at Paycom. I just wanted to let you know that the application website that Paycom hosts for companies is deeply flawed and sub-standard.

I had applied for 2 jobs to a company that uses your application site. When I was shuttled back to a paycom-hosted employee application site to do an application for yet another company, I was shocked to see that my information -- all the elaborate information that you require applicants to fill out -- which by the way takes hours (not that paycom cares!), was not there. What a totally inefficient, user-unfriendly site you've designed. Paycom doesn't mind wasting hours of job applicants' time.

That's the kind of company you are. The fact that there is no way to get help at the application site is a further example of how paycom does not care about people. Superior companies like Indeed allow applicants to RETAIN their info, and use that to apply to a host of different companies. But according the paycom operator I spoke with, each company that uses paycom for applications is in a separate silo, and you can't bring information "over" from previous applications.

I think your CEO should try applying to 2 different jobs through a paycom-hosted application portal.

That person might find it seriously cuts into his or her yacht time. Good luck Paycom -- you are a company that has zero regard for people (I mean the little ones, not the big company owner$$$).

Paycom - Private data

Dear Sir or Madam, could you delete all my data because of data protection? Requisition ID: 7853. Thank you. alexklapper@gmx.net
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ID
#1623246 Review #1623246 is a subjective opinion of poster.
Location
Dublin, Leinster
Paycom's reply to:

Paycom - Non existent service!!

Karen, thank you for reaching out to us. Please verify your login credentials with your HR/payroll team and verify that the password reset option has been enabled by your employer. For more information, please visit: http://paycom.com/contact-us/tips/
ID
#1622157 Review #1622157 is a subjective opinion of poster.
Reason of review
where is the chat line you advertise

In October "2018" I received an email from paycom advising me of my user name and temporary password. I recently was rehired and need a copy of paycheck but the login info doesn't work!

I tryed to follow the instructions when u don't have password. Supposedly an email will be sent to the email address on file with reset info.

I have not received any such email even though i have requested it a # of time's. since i received an email from ya'll in 2018 you HAVE TO HAVE MY EMAIL IN YOUR FILES .....Help

Paycom's reply to:

Paycom - My experience sucks like everytime i try to log on it want let me

Shonta, thank you for reaching out to us. Please reach out directly to your HR/payroll team for assistance with your login. For more information, please visit: http://paycom.com/contact-us/tips/
ID
#1621785 Review #1621785 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

My supervisor Antony Manning setup my account and it doesn't work.

Paycom's reply to:

Paycom - App trouble

Tyrece, we’d like to learn more about your experience. Please fill out our mobile app feedback form so a member our product team can follow up with you directly: http://paycom.com/contact-us/mobile-app/ Thank you.
ID
#1620176 Review #1620176 is a subjective opinion of poster.
Reason of review
App trouble

None of the above at the moment

Paycom's reply to:

Paycom - I just want to know how long my account will be temporarily locked for.

We are sorry to hear you are having trouble logging in. The temporary lock is set at 15 minutes.
ID
#1613679 Review #1613679 is a subjective opinion of poster.
Cons
  • Cumbersome and sometimes ineffective problemsolving
  • Customer service

But I keep getting the same automated message about messaging my HR company. Just tell me how long the lock is!

My manager told me my username and reset the password for me and it still told me that everything was wrong. I'm so frustrated, and logging into this site is the last thing I need before I can actually get my schedule - so the longer the site refuses to let me log in, the longer I will be out of work and not making money.

Paycom's reply to:

Paycom - Question

Colin, to update your direct deposit settings please login and got to Payroll, Direct Deposit. From here you can update your primary direct deposit information and edit any distributions you may have. If this feature has not been enabled by your employer, please reach out directly to your HR/payroll team.
ID
#1612491 Review #1612491 is a subjective opinion of poster.
Reason of review
Good customer service

How do I delete direct deposit off the app

Paycom's reply to:

YES PAYCOM SUCKS

Jean, we’re sorry you are frustrated. Usernames are determined by your employer. We recommend following up directly with your HR/payroll team about the option to use an alternative. If they have questions, please have them reach out to their Paycom Specialist.
ID
#1610664 Review #1610664 is a subjective opinion of poster.
Cons
  • Lockout
Reason of review
Bad quality

I hate the f*&^%^$$ username they automatically give to me. I cannot even remember it.

I have to write it down somewhere. If that is for security reason that makes no sense.

I constantly get lockout, I have to go to HR for help. You guys have no clue what you are doing.

Paycom's reply to:

Paycom - User Interface awful

Tim, we’d like to learn more about your experience. Please fill out our mobile app feedback form so a member our product team can follow up with you directly: http://paycom.com/contact-us/mobile-app/ Thank you.
ID
#1603871 Review #1603871 is a subjective opinion of poster.
Reason of review
Website

You should fire your IT people. One of the worst designs I have ever used, especially your login process.

I use the computer all day and some sites work and some don't like yours.

I'm complaining to HR, not that it will do any good.. Everybody I talk to hates it also.

Paycom's reply to:

Paycom - Help please

Desiree, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1603157 Review #1603157 is a subjective opinion of poster.

I don't know how to get in I tried using my username and the temp password & it still not letting me in

Paycom's reply to:

Paycom - Failed System

Randy, we’re sorry you are frustrated. The password update frequency is a feature that controlled by your employer. We recommend reaching out directly to your HR/payroll team regarding your concerns and also recommend downloading our free mobile app from the Apple App Store or Google Play Store. The mobile app allows you to set up a quick login option such as 4-digit PIN, fingerprint or facial recognition. For more information, please visit: http://paycom.com/contact-us/tips/. We will also share your experience with the error message you are receiving with your company’s dedicated client support team. Thank you for reaching out to us.
ID
#1593202 Review #1593202 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Fix your servers, security, and programming errors. Security questions are redundant and a waste of time. I'd think that email, password, last four of social would suffice.

Same comment as others: I have my password and username stored in my email under a folder called "Paycom Login". Why I do that is because I have numerous passwords and Paycom requires us to change the password every month which is ridiculous.

If your network is that vulnerable perhaps you need to look at that issue. But the problem: Even though I enter exact information for my username and password and last four of social I get the error page and it locks me out. This happens quite often. It isn't an HR issue.

This is a program error or server error on PayCom - period. FIX IT

Paycom's reply to:

Paycom is terrible

We’re sorry you are unhappy with your Paycom experience. Our goal is to provide 5-star service to both our clients and users. We'd like to learn more about what you'd like to see from Paycom. Please fill out this form: https://paycom.com/contact-us/mobile-app/
ID
#1581443 Review #1581443 is a subjective opinion of poster.

Nothing is user friendly or even remotely intuitive. Everything is 10x more difficult with this service. Thanks.

Paycom's reply to:

Paycom - Trouble still loggin in. Even with the new password and user name you provided

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1575943 Review #1575943 is a subjective opinion of poster.

Cannot log in even with the new password and user names you provided

Paycom's reply to:

Paycom - Security question

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1572897 Review #1572897 is a subjective opinion of poster.
Cons
  • Everything so far
Reason of review
account

I couldn't get into my account because I don't know my father birth date, my mom birthplace, my sister middle name, and who I just went to prom with. I don't know it's me or anything else but I can't seem to get the security question right

Paycom's reply to:

Paycom - You need 24 hr service

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. Additionally, we recommend downloading the free Paycom mobile app from the App Store or Google Play Store. You will have the ability to set up one of the quick login options available: 4-digit PIN, fingerprint or facial recognition dependent on your device capability. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1571558 Review #1571558 is a subjective opinion of poster.

I can’t login. No one available yo help me.

This is a very important device your providing. You should have 24 hour service.

I will let phantom fireworks know if this very poor customer service. Thanks for nothing.