Paycom's reply to:

Not getting my paycheck on my card

Brittany, we are sorry to hear that you have been experiencing difficulties. We have connected our dedicated support team with your HR team to investigate this occurrence. Please reach out to your HR team; they will be able to provide further assistance. If you have any additional feedback, please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1701089 Review #1701089 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$423
Preferred solution
Full refund

I have been working three weeks for this company and I have not received a paycheck yet and I am suppose to get paid today and my money still aint on my card if someone could call me at 740 771 **** it will be greatly appreciated my name is brittany tinnel.

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Paycom's reply to:

Vision Insurance/ Awful

Tajuana, thank you for reaching out. We are sad to learn that you have been experiencing difficulties utilizing your benefits. Our COBRA team has reviewed all of your elected policies and all updates to your coverage will be active in 24-48 hours. If there is anything further we can assist with regarding this instance, please reach out to a member of our management team, Jason Hall at jhall@paycomonline.com.
author's review
ID
#1696773 Review #1696773 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$15
Preferred solution
Full refund

Payment was made to Paycom Cobra on October 3, 2019 and I tried to use the insurance on October 19,2019 and was told that the insurance was not active. I called and spoke with several representatives and was not told that the payment that Paycom Cobra received was for the month of August which was not mentioned upon having a conversation with one of the representatives at Paycom Cobra.

Today I received a letter stating I need to pay for the month of October and was told finally by one of your Paycom Cobra representatives that the payment was for August and September. Money was taken and I could not use the insurance and neither of the representatives could inform me as to why my account was inactive. Also, I was told to call the carrier and I did just what I was informed to do and the representative from the carrier told me to call Paycom Cobra.

This has been the worst! I will not continue coverage with this company due to awful customer service and lack of information needed to ensure I am able to use the services that I had orginally paid for.

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Paycom's reply to:

Locked out

Hello Taylor! Thank you for reaching out! For your protection, only your company’s HR team has access to employee login information. To get this information reset, please reach out to your company’s HR team.
author's review
ID
#1689293 Review #1689293 is a subjective opinion of poster.
Pros
  • Hahah
Cons
  • Lockout

How can i get my account unlock with out having to contact my employer

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Paycom's reply to:

Having trouble logging in my password

Mary, thank you for reaching out! For your protection, only your company’s HR team has access to this information. Please reach out to them with this feedback. They will be able to assist you in resetting this information.
author's review
ID
#1688553 Review #1688553 is a subjective opinion of poster.
Product
Paycom Account

It say that my password is incompete

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Paycom's reply to:

Harassment from Sales Reps

Ericka, we appreciate your feedback regarding this instance. We value how we are perceived by other businesses and want to thank you for sharing your thoughts. We have evaluated this internally and appreciate your patience. We would like to encourage you to reach out to us directly with any additional feedback you may have at feedback@paycomonline.com.
author's review
ID
#1686979 Review #1686979 is a subjective opinion of poster.
Reason of review
Harassment
Preferred solution
NEVER contact my company again.

This has happened to us on two different occasions with separate reps in NYC. In 2017 it was {{redacted}} and today, {{redacted}}.

Each time we told them that we were not interested and do not want further information on their products.

They continue to call various people on the team and pop-up at our offices.

Today I told Connor that I was not considering Paycom so he then he calls my boss. When she transferred his call to me I told him not to call her or anyone on my team again. He later shows up in our lobby with cupcakes. He was promptly kicked out.

No means no. Their sales tactics border on harassment.

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Paycom's reply to:

Direct deposit

Jalen, please reach out to your company’s HR team. For your protection, only they have access to this information. Please let us know if you have additional feedback or need additional assistance via our mobile app feedback form here: http://paycom.com/contact-us/mobile-app/
author's review
ID
#1686478 Review #1686478 is a subjective opinion of poster.
Service
Paycom Payroll Services
Paycom - Direct deposit

Trying to change my direct deposit information but there is no link on the app on my phone for me to change my information.

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Paycom's reply to:

Need help!

Monique, thank you for the feedback. For your protection, only your company’s HR team has access to this information. Please reach out to your HR team for assistance in resetting your login information.
author's review
ID
#1682191 Review #1682191 is a subjective opinion of poster.
Reason of review
Troubl logging in my account
Preferred solution
Help me log in

I’m not receive the requested email to recover my user name. I can’t even login to my account that I just created

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Paycom's reply to:

Horrible unreliable

Joshua, we would like to look into this further. Please fill out the following form so we can investigate. Thank you. https://paycom.com/contact-us/mobile-app/
author's review
ID
#1677198 Review #1677198 is a subjective opinion of poster.
Service
Paycom Customer Care
Pros
  • Hahah
Cons
  • Everything so far
Reason of review
Bad quality
Loss
$70
Preferred solution
Fix the ***

Every month or two my login quits working a and i have to call HR

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Paycom's reply to:

Job offered then says applied

Hi Michelle, you will need to reach out to the companies HR team for more information. We are just the software they use. Thank you.
author's review
ID
#1674541 Review #1674541 is a subjective opinion of poster.
Reason of review
Says offered in the status of my application now it's changed to applied and date. Company is saying I wasn't offered the job. So how do you input that info and who do you get it from?

I completed the online application for Bluewater Resort & Casino thru you. I had interiew and was told I got the job pending approval of my gaming license.

Your app stated offered. Now it is changed to applied and the date? How do you get the info from that input the offered?

They are saying that i wasnt offered the job now. But they only send you to get gaming license if you are hired?

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Paycom's reply to:

Employees

Hi Berlanda, please reach out to your HR/payroll team for assistance resetting your login and/or security questions. If you need additional assistance or have more feedback, please fill out our mobile app feedback form here: http://paycom.com/contact-us/mobile-app/
author's review
ID
#1674241 Review #1674241 is a subjective opinion of poster.
Product
Paycom Mobile Application

I forgot my username on paycom I can get it

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Paycom's reply to:

My Account

Hi Lamyea, you will need to reach out to your HR/payroll team for assistance with your login.
author's review
ID
#1673177 Review #1673177 is a subjective opinion of poster.

Hello I am being asked to verify my account through my phone number, but unfortunately my phone recently broke and I won't be able to fix until next week. I need access to my pay com account immediately.

I will call again on Monday Morning. Thank you.

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Paycom's reply to:

Horrible.

We’re sorry you are having difficulty logging in. This website is not an official company support site. Please reach out directly to your HR/payroll team for assistance. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
author's review
ID
#1668260 Review #1668260 is a subjective opinion of poster.
Service
Paycom Payroll Services

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

I cant log into *** ***

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Paycom's reply to:

Very unhappy. Service industry works late hours and you can’t accomodate?

Holly, if you require assistance with Paycom, please reach out directly to your HR/payroll team as they have a designated client support team. For more information, please visit: https://paycom.com/contact-us/tips/ Thank you.
author's review
ID
#1649495 Review #1649495 is a subjective opinion of poster.
Service
Paycom Customer Care
Pros
  • Sales and implementation team
Cons
  • Customer service is non existent
  • Any aspect of customer service
  • Several lockouts
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Voice line. Really? This system sucks.

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Paycom's reply to:

Non helpful

For questions regarding your paycheck, please contact your HR/payroll team directly. This site is not an official support channel. For more information, please visit: https://paycom.com/contact-us/tips/ Thank you.
author's review
ID
#1645088 Review #1645088 is a subjective opinion of poster.
Service
Paycom Business Payroll Services

No

Help! I need to stop my paycheck from coming

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Paycom's reply to:

Client.

Santos, we are sorry to hear you are unhappy and would like to learn more about your experience. A member of our client support team will follow up with your organization. This website is not an official support site and for questions regarding Paycom, we encourage you to reach out directly to your HR/payroll team for assistance. For more information, please visit: http://paycom.com/contact-us/tips/. Thank you.
author's review
ID
#1644495 Review #1644495 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
N/A

I'm very unhappy with Paycom. No service at all.

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