Paycom's reply to:

Employees

Hi Berlanda, please reach out to your HR/payroll team for assistance resetting your login and/or security questions. If you need additional assistance or have more feedback, please fill out our mobile app feedback form here: http://paycom.com/contact-us/mobile-app/
ID
#1674241 Review #1674241 is a subjective opinion of poster.

I forgot my username on paycom I can get it

Paycom's reply to:

My Account

Hi Lamyea, you will need to reach out to your HR/payroll team for assistance with your login.
ID
#1673177 Review #1673177 is a subjective opinion of poster.

Hello I am being asked to verify my account through my phone number, but unfortunately my phone recently broke and I won't be able to fix until next week. I need access to my pay com account immediately.

I will call again on Monday Morning. Thank you.

Paycom's reply to:

Horrible.

We’re sorry you are having difficulty logging in. This website is not an official company support site. Please reach out directly to your HR/payroll team for assistance. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1668260 Review #1668260 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

I cant log into *** ***

Paycom's reply to:

Very unhappy. Service industry works late hours and you can’t accomodate?

Holly, if you require assistance with Paycom, please reach out directly to your HR/payroll team as they have a designated client support team. For more information, please visit: https://paycom.com/contact-us/tips/ Thank you.
ID
#1649495 Review #1649495 is a subjective opinion of poster.
Pros
  • Sales and implementation team
Cons
  • Several lockouts
  • Any aspect of customer service
  • Customer service is non existent
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Voice line. Really? This system sucks.

Paycom's reply to:

Non helpful

For questions regarding your paycheck, please contact your HR/payroll team directly. This site is not an official support channel. For more information, please visit: https://paycom.com/contact-us/tips/ Thank you.
ID
#1645088 Review #1645088 is a subjective opinion of poster.

No

Help! I need to stop my paycheck from coming

Paycom's reply to:

Client.

Santos, we are sorry to hear you are unhappy and would like to learn more about your experience. A member of our client support team will follow up with your organization. This website is not an official support site and for questions regarding Paycom, we encourage you to reach out directly to your HR/payroll team for assistance. For more information, please visit: http://paycom.com/contact-us/tips/. Thank you.
ID
#1644495 Review #1644495 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
N/A

I'm very unhappy with Paycom. No service at all.

Paycom's reply to:

Enroll 2 distinct companies with Paycom

Maria, please connect with your two agencies for more information. Because the agencies are separate, you will have two separate logins which will be assigned by your employers. For more information, please visit: https://paycom.com/contact-us/tips/
ID
#1635702 Review #1635702 is a subjective opinion of poster.

I would like to know how do I set up to view 2 different accounts with Paycom. I am a freelancer and 2 of my agencies pay me through Paycom and I am having a hard time to figure this out.

Paycom's reply to:

Bad no answer no help just as I figured

Ronnie, PissedConsumer.com/OpinionCorp is a review site and not an official Paycom support site. If you require assistance with Paycom, please reach out directly to your HR/payroll team as they have a designated client support team. For more information, please visit: https://paycom.com/contact-us/tips/ Thank you.
ID
#1629989 Review #1629989 is a subjective opinion of poster.
Pros
  • Website
Cons
  • Lockout
Reason of review
Poor customer service

No answer no help just as I figured

Paycom's reply to:

Paycom wastes the time of employee applicants.

Eric, thank you for your feedback. We will share it with our product development team. We do differ from Indeed as we offer the full suite of human resources technology such as payroll, time and attendance, benefits administration, etc. This means each of our clients has their own system and unique data which requires us to provide the appropriate data security. For more information about our security standards, please visit: https://paycom.com/media/resources-content/SecurityStandards.pdf?v=2
ID
#1626291 Review #1626291 is a subjective opinion of poster.
Cons
  • No technical support for users
  • Unwieldy websiteno technical support for users
Reason of review
Work Experience or Job Application

Hi -- this is the only way apparently to contact someone at Paycom. I just wanted to let you know that the application website that Paycom hosts for companies is deeply flawed and sub-standard.

I had applied for 2 jobs to a company that uses your application site. When I was shuttled back to a paycom-hosted employee application site to do an application for yet another company, I was shocked to see that my information -- all the elaborate information that you require applicants to fill out -- which by the way takes hours (not that paycom cares!), was not there. What a totally inefficient, user-unfriendly site you've designed. Paycom doesn't mind wasting hours of job applicants' time.

That's the kind of company you are. The fact that there is no way to get help at the application site is a further example of how paycom does not care about people. Superior companies like Indeed allow applicants to RETAIN their info, and use that to apply to a host of different companies. But according the paycom operator I spoke with, each company that uses paycom for applications is in a separate silo, and you can't bring information "over" from previous applications.

I think your CEO should try applying to 2 different jobs through a paycom-hosted application portal.

That person might find it seriously cuts into his or her yacht time. Good luck Paycom -- you are a company that has zero regard for people (I mean the little ones, not the big company owner$$$).

Private data

Dear Sir or Madam, could you delete all my data because of data protection? Requisition ID: 7853. Thank you. alexklapper@***.net
View full review
ID
#1623246 Review #1623246 is a subjective opinion of poster.
Location
Dublin, Leinster
Paycom's reply to:

Non existent service!!

Karen, thank you for reaching out to us. Please verify your login credentials with your HR/payroll team and verify that the password reset option has been enabled by your employer. For more information, please visit: http://paycom.com/contact-us/tips/
ID
#1622157 Review #1622157 is a subjective opinion of poster.
Reason of review
where is the chat line you advertise

In October "2018" I received an email from paycom advising me of my user name and temporary password. I recently was rehired and need a copy of paycheck but the login info doesn't work!

I tryed to follow the instructions when u don't have password. Supposedly an email will be sent to the email address on file with reset info.

I have not received any such email even though i have requested it a # of time's. since i received an email from ya'll in 2018 you HAVE TO HAVE MY EMAIL IN YOUR FILES .....Help

Paycom's reply to:

My experience sucks like everytime i try to log on it want let me

Shonta, thank you for reaching out to us. Please reach out directly to your HR/payroll team for assistance with your login. For more information, please visit: http://paycom.com/contact-us/tips/
ID
#1621785 Review #1621785 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

My supervisor Antony Manning setup my account and it doesn't work.

Paycom's reply to:

App trouble

Tyrece, we’d like to learn more about your experience. Please fill out our mobile app feedback form so a member our product team can follow up with you directly: http://paycom.com/contact-us/mobile-app/ Thank you.
ID
#1620176 Review #1620176 is a subjective opinion of poster.
Reason of review
App trouble

None of the above at the moment

Paycom's reply to:

I just want to know how long my account will be temporarily locked for.

We are sorry to hear you are having trouble logging in. The temporary lock is set at 15 minutes.
ID
#1613679 Review #1613679 is a subjective opinion of poster.
Cons
  • Customer service
  • Cumbersome and sometimes ineffective problemsolving

But I keep getting the same automated message about messaging my HR company. Just tell me how long the lock is!

My manager told me my username and reset the password for me and it still told me that everything was wrong. I'm so frustrated, and logging into this site is the last thing I need before I can actually get my schedule - so the longer the site refuses to let me log in, the longer I will be out of work and not making money.

Paycom's reply to:

Question

Colin, to update your direct deposit settings please login and got to Payroll, Direct Deposit. From here you can update your primary direct deposit information and edit any distributions you may have. If this feature has not been enabled by your employer, please reach out directly to your HR/payroll team.
ID
#1612491 Review #1612491 is a subjective opinion of poster.
Reason of review
Good customer service

How do I delete direct deposit off the app