Paycom's reply to:

YES PAYCOM SUCKS

Jean, we’re sorry you are frustrated. Usernames are determined by your employer. We recommend following up directly with your HR/payroll team about the option to use an alternative. If they have questions, please have them reach out to their Paycom Specialist.
ID
#1610664 Review #1610664 is a subjective opinion of poster.
Cons
  • Lockout
Reason of review
Bad quality

I hate the f*&^%^$$ username they automatically give to me. I cannot even remember it.

I have to write it down somewhere. If that is for security reason that makes no sense.

I constantly get lockout, I have to go to HR for help. You guys have no clue what you are doing.

Paycom's reply to:

User Interface awful

Tim, we’d like to learn more about your experience. Please fill out our mobile app feedback form so a member our product team can follow up with you directly: http://paycom.com/contact-us/mobile-app/ Thank you.
ID
#1603871 Review #1603871 is a subjective opinion of poster.
Reason of review
Website

You should fire your IT people. One of the worst designs I have ever used, especially your login process.

I use the computer all day and some sites work and some don't like yours.

I'm complaining to HR, not that it will do any good.. Everybody I talk to hates it also.

Paycom's reply to:

Help please

Desiree, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1603157 Review #1603157 is a subjective opinion of poster.

I don't know how to get in I tried using my username and the temp password & it still not letting me in

Paycom's reply to:

Failed System

Randy, we’re sorry you are frustrated. The password update frequency is a feature that controlled by your employer. We recommend reaching out directly to your HR/payroll team regarding your concerns and also recommend downloading our free mobile app from the Apple App Store or Google Play Store. The mobile app allows you to set up a quick login option such as 4-digit PIN, fingerprint or facial recognition. For more information, please visit: http://paycom.com/contact-us/tips/. We will also share your experience with the error message you are receiving with your company’s dedicated client support team. Thank you for reaching out to us.
ID
#1593202 Review #1593202 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Fix your servers, security, and programming errors. Security questions are redundant and a waste of time. I'd think that email, password, last four of social would suffice.

Same comment as others: I have my password and username stored in my email under a folder called "Paycom Login". Why I do that is because I have numerous passwords and Paycom requires us to change the password every month which is ridiculous.

If your network is that vulnerable perhaps you need to look at that issue. But the problem: Even though I enter exact information for my username and password and last four of social I get the error page and it locks me out. This happens quite often. It isn't an HR issue.

This is a program error or server error on PayCom - period. FIX IT

Paycom's reply to:

Paycom is terrible

We’re sorry you are unhappy with your Paycom experience. Our goal is to provide 5-star service to both our clients and users. We'd like to learn more about what you'd like to see from Paycom. Please fill out this form: https://paycom.com/contact-us/mobile-app/
ID
#1581443 Review #1581443 is a subjective opinion of poster.

Nothing is user friendly or even remotely intuitive. Everything is 10x more difficult with this service. Thanks.

Paycom's reply to:

Trouble still loggin in. Even with the new password and user name you provided

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1575943 Review #1575943 is a subjective opinion of poster.

Cannot log in even with the new password and user names you provided

Paycom's reply to:

Security question

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1572897 Review #1572897 is a subjective opinion of poster.
Cons
  • Everything so far
Reason of review
account

I couldn't get into my account because I don't know my father birth date, my mom birthplace, my sister middle name, and who I just went to prom with. I don't know it's me or anything else but I can't seem to get the security question right

Paycom's reply to:

You need 24 hr service

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. Additionally, we recommend downloading the free Paycom mobile app from the App Store or Google Play Store. You will have the ability to set up one of the quick login options available: 4-digit PIN, fingerprint or facial recognition dependent on your device capability. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1571558 Review #1571558 is a subjective opinion of poster.

I can’t login. No one available yo help me.

This is a very important device your providing. You should have 24 hour service.

I will let phantom fireworks know if this very poor customer service. Thanks for nothing.

Paycom's reply to:

I’m a Hilo driver

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1569963 Review #1569963 is a subjective opinion of poster.
Reason of review
Good quality

Forgot my security questions need help

Paycom's reply to:

No benefits?

We are sorry to hear you are having trouble with your benefits. For assistance, you will need to reach out to your HR team directly.
ID
#1564622 Review #1564622 is a subjective opinion of poster.
Reason of review
Bad quality

Benefit forms will not load.apparently I do not get benefits so why does it show up that I need to sign up but it won't let me I am now actively looking for s new job

Paycom's reply to:

Surprise

Nilsa, thank you for contacting us. After further investigation, it appears you may have applied or started a job application with a Paycom client. Our applicant tracking system allows job seekers to create a user id and password when applying for a job.
ID
#1559974 Review #1559974 is a subjective opinion of poster.
Reason of review
Problem with delivery

I never had your service and I received an email to update my password. Please let me know.

Nilsa Fleury

nilsa.fleury@***.com

Paycom's reply to:

Paycoms non-existant customer service

Sammy, we are sorry to hear you are having trouble logging in. We will reach out to your dedicated client support team with your feedback. We also encourage you to download the mobile app and after your password is reset you can set up one of the quick login options such as 4-digit pin, fingerprint, or facial recognition.
ID
#1559886 Review #1559886 is a subjective opinion of poster.
Cons
  • Lock out
  • Support staff
  • No staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

I'm really glad (Sarcasm) my company is going with Paycom.

I keep my password saved in a word document, and I know it was correct when putting it in. After three unsuccessful tries it locked me out.

I will be reaching out to our HR and Payroll departments at least once a week to lobby us to switch services to ADP or a more competent company, one that has customer service and a support line. Not "Contact your HR and Payroll service" because they cannot be bothered to do anything themselves.

Thank you paycom for wasting my weekend.

I really hope to convince management to drop you. Sarcastic

Paycom's reply to:

Not good

Guillermo, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1557617 Review #1557617 is a subjective opinion of poster.

I forgot my security questions and i get no email from paycom to reset anything i need my paystubs my email is guillermogarcia361@***.com

Paycom's reply to:

Jerryl, we’re sorry to see you are having trouble logging in. For assistance, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit:...
View full review
ID
#1554070 Review #1554070 is a subjective opinion of poster.
Paycom's reply to:

Forgot one of my security question

Ronald, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1551710 Review #1551710 is a subjective opinion of poster.

I forgot one of my sercurity question