payroll account service system password customer service customer information security questions
Paycom's reply to:

User Interface awful | Paycom review from Atlanta, Georgia

Tim, we’d like to learn more about your experience. Please fill out our mobile app feedback form so a member our product team can follow up with you directly: http://paycom.com/contact-us/mobile-app/ Thank you.
Review
#1603871 Review #1603871 is a subjective opinion of poster.
Reason of review
Website

You should fire your IT people. One of the worst designs I have ever used, especially your login process.

I use the computer all day and some sites work and some don't like yours.

I'm complaining to HR, not that it will do any good.. Everybody I talk to hates it also.

Paycom's reply to:

Help please | Paycom review from Winter Haven, Florida

Desiree, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
Review
#1603157 Review #1603157 is a subjective opinion of poster.

I don't know how to get in I tried using my username and the temp password & it still not letting me in

Paycom's reply to:

Failed System | Paycom review from Fort Worth, Texas

Randy, we’re sorry you are frustrated. The password update frequency is a feature that controlled by your employer. We recommend reaching out directly to your HR/payroll team regarding your concerns and also recommend downloading our free mobile app from the Apple App Store or Google Play Store. The mobile app allows you to set up a quick login option such as 4-digit PIN, fingerprint or facial recognition. For more information, please visit: http://paycom.com/contact-us/tips/. We will also share your experience with the error message you are receiving with your company’s dedicated client support team. Thank you for reaching out to us.
Review
#1593202 Review #1593202 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Fix your servers, security, and programming errors. Security questions are redundant and a waste of time. I'd think that email, password, last four of social would suffice.

Same comment as others: I have my password and username stored in my email under a folder called "Paycom Login". Why I do that is because I have numerous passwords and Paycom requires us to change the password every month which is ridiculous.

If your network is that vulnerable perhaps you need to look at that issue. But the problem: Even though I enter exact information for my username and password and last four of social I get the error page and it locks me out. This happens quite often. It isn't an HR issue.

This is a program error or server error on PayCom - period. FIX IT

Paycom's reply to:

Paycom is terrible

We’re sorry you are unhappy with your Paycom experience. Our goal is to provide 5-star service to both our clients and users. We'd like to learn more about what you'd like to see from Paycom. Please fill out this form: https://paycom.com/contact-us/mobile-app/
Review
#1581443 Review #1581443 is a subjective opinion of poster.

Nothing is user friendly or even remotely intuitive. Everything is 10x more difficult with this service. Thanks.

Paycom's reply to:

Trouble still loggin in. Even with the new password and user name you provided | Paycom review from Walpole, Massachusetts

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
Review
#1575943 Review #1575943 is a subjective opinion of poster.

Cannot log in even with the new password and user names you provided

Paycom's reply to:

Security question | Paycom review from Beverly, Massachusetts

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
Review
#1572897 Review #1572897 is a subjective opinion of poster.
Cons
  • Everything so far
Reason of review
account

I couldn't get into my account because I don't know my father birth date, my mom birthplace, my sister middle name, and who I just went to prom with. I don't know it's me or anything else but I can't seem to get the security question right

Paycom's reply to:

You need 24 hr service | Paycom review from Brunswick, Maine

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. Additionally, we recommend downloading the free Paycom mobile app from the App Store or Google Play Store. You will have the ability to set up one of the quick login options available: 4-digit PIN, fingerprint or facial recognition dependent on your device capability. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
Review
#1571558 Review #1571558 is a subjective opinion of poster.

I can’t login. No one available yo help me.

This is a very important device your providing. You should have 24 hour service.

I will let phantom fireworks know if this very poor customer service. Thanks for nothing.

Paycom's reply to:

I’m a Hilo driver | Paycom review from Wayne, Michigan

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
Review
#1569963 Review #1569963 is a subjective opinion of poster.
Reason of review
Good quality

Forgot my security questions need help

Paycom's reply to:

No benefits? | Paycom review

We are sorry to hear you are having trouble with your benefits. For assistance, you will need to reach out to your HR team directly.
Review
#1564622 Review #1564622 is a subjective opinion of poster.
Reason of review
Bad quality

Benefit forms will not load.apparently I do not get benefits so why does it show up that I need to sign up but it won't let me I am now actively looking for s new job

Paycom's reply to:

Surprise | Paycom review

Nilsa, thank you for contacting us. After further investigation, it appears you may have applied or started a job application with a Paycom client. Our applicant tracking system allows job seekers to create a user id and password when applying for a job.
Review
#1559974 Review #1559974 is a subjective opinion of poster.
Reason of review
Problem with delivery

I never had your service and I received an email to update my password. Please let me know.

Nilsa Fleury

nilsa.fleury@yahoo.com