Paycom's reply to:

Help please

Desiree, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
author's review
ID
#1603157 Review #1603157 is a subjective opinion of poster.
Product
Paycom Account
New Reviewer

I don't know how to get in I tried using my username and the temp password & it still not letting me in

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Paycom's reply to:

Failed System

Randy, we’re sorry you are frustrated. The password update frequency is a feature that controlled by your employer. We recommend reaching out directly to your HR/payroll team regarding your concerns and also recommend downloading our free mobile app from the Apple App Store or Google Play Store. The mobile app allows you to set up a quick login option such as 4-digit PIN, fingerprint or facial recognition. For more information, please visit: http://paycom.com/contact-us/tips/. We will also share your experience with the error message you are receiving with your company’s dedicated client support team. Thank you for reaching out to us.
author's review
ID
#1593202 Review #1593202 is a subjective opinion of poster.
Product
Paycom Website
Reason of review
Bad quality
Preferred solution
Fix your servers, security, and programming errors. Security questions are redundant and a waste of time. I'd think that email, password, last four of social would suffice.
New Reviewer

Same comment as others: I have my password and username stored in my email under a folder called "Paycom Login". Why I do that is because I have numerous passwords and Paycom requires us to change the password every month which is ridiculous.

If your network is that vulnerable perhaps you need to look at that issue. But the problem: Even though I enter exact information for my username and password and last four of social I get the error page and it locks me out. This happens quite often. It isn't an HR issue.

This is a program error or server error on PayCom - period. FIX IT

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Paycom's reply to:

Paycom is terrible

We’re sorry you are unhappy with your Paycom experience. Our goal is to provide 5-star service to both our clients and users. We'd like to learn more about what you'd like to see from Paycom. Please fill out this form: https://paycom.com/contact-us/mobile-app/
author's review
ID
#1581443 Review #1581443 is a subjective opinion of poster.
New Reviewer

Nothing is user friendly or even remotely intuitive. Everything is 10x more difficult with this service. Thanks.

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Paycom's reply to:

Trouble still loggin in. Even with the new password and user name you provided

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
author's review
ID
#1575943 Review #1575943 is a subjective opinion of poster.
Product
Paycom Account
New Reviewer

Cannot log in even with the new password and user names you provided

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Paycom's reply to:

Security question

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
author's review
ID
#1572897 Review #1572897 is a subjective opinion of poster.
Product
Paycom Account
Cons
  • Everything so far
Reason of review
account
New Reviewer

I couldn't get into my account because I don't know my father birth date, my mom birthplace, my sister middle name, and who I just went to prom with. I don't know it's me or anything else but I can't seem to get the security question right

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Paycom's reply to:

You need 24 hr service

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. Additionally, we recommend downloading the free Paycom mobile app from the App Store or Google Play Store. You will have the ability to set up one of the quick login options available: 4-digit PIN, fingerprint or facial recognition dependent on your device capability. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
author's review
ID
#1571558 Review #1571558 is a subjective opinion of poster.
New Reviewer

I can’t login. No one available yo help me.

This is a very important device your providing. You should have 24 hour service.

I will let phantom fireworks know if this very poor customer service. Thanks for nothing.

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Paycom's reply to:

I’m a Hilo driver

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
author's review
ID
#1569963 Review #1569963 is a subjective opinion of poster.
Reason of review
Good quality
New Reviewer

Forgot my security questions need help

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Paycom's reply to:

No benefits?

We are sorry to hear you are having trouble with your benefits. For assistance, you will need to reach out to your HR team directly.
author's review
ID
#1564622 Review #1564622 is a subjective opinion of poster.
Reason of review
Bad quality
New Reviewer

Benefit forms will not load.apparently I do not get benefits so why does it show up that I need to sign up but it won't let me I am now actively looking for s new job

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Paycom's reply to:

Surprise

Nilsa, thank you for contacting us. After further investigation, it appears you may have applied or started a job application with a Paycom client. Our applicant tracking system allows job seekers to create a user id and password when applying for a job.
author's review
ID
#1559974 Review #1559974 is a subjective opinion of poster.
Reason of review
Problem with delivery
New Reviewer

I never had your service and I received an email to update my password. Please let me know.

Nilsa Fleury

nilsa.fleury@***.com

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Paycom's reply to:

Paycoms non-existant customer service

Sammy, we are sorry to hear you are having trouble logging in. We will reach out to your dedicated client support team with your feedback. We also encourage you to download the mobile app and after your password is reset you can set up one of the quick login options such as 4-digit pin, fingerprint, or facial recognition.
author's review
ID
#1559886 Review #1559886 is a subjective opinion of poster.
Service
Paycom Customer Care
Cons
  • Support staff
  • No staff
  • Lock out
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

I'm really glad (Sarcasm) my company is going with Paycom.

I keep my password saved in a word document, and I know it was correct when putting it in. After three unsuccessful tries it locked me out.

I will be reaching out to our HR and Payroll departments at least once a week to lobby us to switch services to ADP or a more competent company, one that has customer service and a support line. Not "Contact your HR and Payroll service" because they cannot be bothered to do anything themselves.

Thank you paycom for wasting my weekend.

I really hope to convince management to drop you. Sarcastic

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Paycom's reply to:

Not good

Guillermo, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
author's review
ID
#1557617 Review #1557617 is a subjective opinion of poster.
New Reviewer

I forgot my security questions and i get no email from paycom to reset anything i need my paystubs my email is guillermogarcia361@***.com

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Paycom's reply to:

Register first time

Jerryl, we’re sorry to see you are having trouble logging in. For assistance, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
author's review
ID
#1554070 Review #1554070 is a subjective opinion of poster.
New Reviewer

errors unable to register first time on system

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Paycom's reply to:

Forgot one of my security question

Ronald, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
author's review
ID
#1551710 Review #1551710 is a subjective opinion of poster.
New Reviewer

I forgot one of my sercurity question

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Paycom's reply to:

Frustrating.

Julie, thank you for contacting us. You will need to reach out to your HR/payroll team regarding access to the system from other locations or IP addresses. This is a feature that is controlled by the client.
author's review
ID
#1547422 Review #1547422 is a subjective opinion of poster.
New Reviewer

I am able to log into paycom but when i click on start of day or end of day, it says ALERT: Cannot log in from this location.

This is while i am sitting at my desk at work. What's with that????

Please let me know how to fix this problem.

I can log in from home or my cell phone. I use these locations to review my time punches and do requests.

But, I would like to be able to log in from my desk.

julieann235@***.com

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Paycom's reply to:

Horrible - one of the worst decisions I have made is to tranistion to Paycom

Erin, thank you for giving us the opportunity to resolve your concerns. We look forward to continued productive partnership with you and your organization.
author's review
ID
#1536500 Review #1536500 is a subjective opinion of poster.
Service
Paycom Payroll Services
New Reviewer

My mid-sized business transitioned to PayCom 6 weeks ago after being oversold on its capabilities. The sales rep over promised and then disappeared during the transition.

The transition team members were kind, but were extremely under trained. They were also quite sloppy in their work, never testing before launching.

Lastly, no one on my account seemed to have any idea what products we were actually paying for and failed to set up more than half of them. We didn't know this, of course, until our payrolls were wrong and automated functionality wasn't in place.

Do not make the move to PayCom. You will regret it.

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