payroll account service system password customer service customer information security questions
Paycom's reply to:

Paycoms non-existant customer service

Sammy, we are sorry to hear you are having trouble logging in. We will reach out to your dedicated client support team with your feedback. We also encourage you to download the mobile app and after your password is reset you can set up one of the quick login options such as 4-digit pin, fingerprint, or facial recognition.
Review
#1559886 Review #1559886 is a subjective opinion of poster.
Cons
  • Lock out
  • No staff
  • Support staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

I'm really glad (Sarcasm) my company is going with Paycom.

I keep my password saved in a word document, and I know it was correct when putting it in. After three unsuccessful tries it locked me out.

I will be reaching out to our HR and Payroll departments at least once a week to lobby us to switch services to ADP or a more competent company, one that has customer service and a support line. Not "Contact your HR and Payroll service" because they cannot be bothered to do anything themselves.

Thank you paycom for wasting my weekend.

I really hope to convince management to drop you. Sarcastic

Paycom's reply to:

Not good | Paycom review

Guillermo, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
Review
#1557617 Review #1557617 is a subjective opinion of poster.

I forgot my security questions and i get no email from paycom to reset anything i need my paystubs my email is guillermogarcia361@gmail.com

Jerryl, we’re sorry to see you are having trouble logging in. For assistance, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit:...
View full review
Review
#1554070 Review #1554070 is a subjective opinion of poster.
Paycom's reply to:

Forgot one of my security question | Paycom review

Ronald, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
Review
#1551710 Review #1551710 is a subjective opinion of poster.

I forgot one of my sercurity question

Paycom's reply to:

Frustrating. | Paycom review from Toledo, Ohio

Julie, thank you for contacting us. You will need to reach out to your HR/payroll team regarding access to the system from other locations or IP addresses. This is a feature that is controlled by the client.
Review
#1547422 Review #1547422 is a subjective opinion of poster.

I am able to log into paycom but when i click on start of day or end of day, it says ALERT: Cannot log in from this location.

This is while i am sitting at my desk at work. What's with that????

Please let me know how to fix this problem.

I can log in from home or my cell phone. I use these locations to review my time punches and do requests.

But, I would like to be able to log in from my desk.

julieann235@hotmail.com

Paycom's reply to:

Horrible - one of the worst decisions I have made is to tranistion to Paycom

Erin, thank you for giving us the opportunity to resolve your concerns. We look forward to continued productive partnership with you and your organization.
Review
#1536500 Review #1536500 is a subjective opinion of poster.

My mid-sized business transitioned to PayCom 6 weeks ago after being oversold on its capabilities. The sales rep over promised and then disappeared during the transition.

The transition team members were kind, but were extremely under trained. They were also quite sloppy in their work, never testing before launching.

Lastly, no one on my account seemed to have any idea what products we were actually paying for and failed to set up more than half of them. We didn't know this, of course, until our payrolls were wrong and automated functionality wasn't in place.

Do not make the move to PayCom. You will regret it.

Paycom's reply to:

I cant login into my account | Paycom review

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
Review
#1532304 Review #1532304 is a subjective opinion of poster.
Cons
  • Website and workflow

i cant login into my account, forgot password is not working

Paycom's reply to:

Paycom

Thank you for reaching out with this concern! We have spoken with your employer about this and they will be reaching out to you directly to discuss the timing of your pay check hitting your account.
Review
#1517637 Review #1517637 is a subjective opinion of poster.
Reason of review
Problems with payment

Paycom holds your money til the very finally min til they pay you my check has been released by my employer but pay Com insist they hold it til Friday when any other service just process it why?

Paycom's reply to:

Logging in sucks | Paycom review from Waynesboro, Virginia

Timothy, we’d like to learn more about your experience. Please fill out our mobile app feedback form so a member our product team can follow up with you directly: http://paycom.com/contact-us/mobile-app/ Thank you.
Review
#1516209 Review #1516209 is a subjective opinion of poster.
Reason of review
other than it work fine

got a new phone logged in. trird to log back in later would not let me. have to get hr to give me a reset every other time i use it.

Paycom's reply to:

Major hiccup if you don't remember your password | Paycom review

Cathy, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
Review
#1512298 Review #1512298 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
fix the problem with a password reset option

I couldn't remember my password so there is no mechanism to reset your password. Secondly, if you call support, they are only open between 8am-5pm. Suggest that if you do not remember your password, have an option to reset your password - like most companies have.