Paycom's reply to:

Logging in sucks

Timothy, we’d like to learn more about your experience. Please fill out our mobile app feedback form so a member our product team can follow up with you directly: http://paycom.com/contact-us/mobile-app/ Thank you.
ID
#1516209 Review #1516209 is a subjective opinion of poster.
Reason of review
other than it work fine

got a new phone logged in. trird to log back in later would not let me. have to get hr to give me a reset every other time i use it.

Paycom's reply to:

Major hiccup if you don't remember your password

Cathy, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1512298 Review #1512298 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
fix the problem with a password reset option

I couldn't remember my password so there is no mechanism to reset your password. Secondly, if you call support, they are only open between 8am-5pm. Suggest that if you do not remember your password, have an option to reset your password - like most companies have.

Paycom's reply to:

Issues with field

Francesco, thank you for the feedback. We have shared this with our product team and client support team for the employer. We recommend contacting the employer directly regarding your application.
ID
#1510531 Review #1510531 is a subjective opinion of poster.
Pros
  • People
Paycom - Issues with field
Paycom - Issues with field

Dear Mr/Mrs

As you can see from the photo, I'm applying for a company, the problem is that it asks me to enter a number in the city field. But I don't know what it refers to. Please let me help you?

Thank you

Paycom's reply to:

Can’t access my account

Angelique, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1506944 Review #1506944 is a subjective opinion of poster.

I remember my password, but I can’t for the life of me remember the security questions

Paycom's reply to:

PAYCOM

Larry, thank you for reaching out to us. We recommend you contact your HR/payroll team directly regarding your question as it would depend on when you changed your information and when they began processing payroll for your organization. Each of our clients has their own payroll schedule.
ID
#1505234 Review #1505234 is a subjective opinion of poster.

i switched banks and put the new information in on the paycom app i was wondering do i get a regular check this week or Do i have to wait til next week for my direct deposit? Because i know it takes time to fully process the switch

Paycom's reply to:

Worst Payroll Company

Jim, we understand you are unhappy with your experience with Paycom. A member of our client support team will reach out to you.
ID
#1505015 Review #1505015 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$40

I believe this is my third negative review of Paycom; we used their services from November 2017-June 2018. My initial complaints were related to how badly they handled our implementation.

Our first payrolls were a complete nightmare, due to our implementation “specialist,” pulling old data from our previous payroll vendor. During the first several months using Paycom, we had to deal with an endless number of issues. We finally had to make the decision to cut our loses (more than $40,000), and terminate their services.

Despite losing a large some of money with Paycom, we were happy to move on to a competent payroll provider. Unfortunately, we started to receive letters from the IRS demanding money, because Paycom did not pay our taxes correctly.

The first bill was $10,000, which was due to an under payment. The second bill was for more $463,000, which was a result of Paycom not filing our taxes with the right form—not sure how a payroll company does this, but Paycom did. In addition, Paycom filed our quarterly taxes late. Lastly, we just received a letter from Social Security saying that the there is $30,000 discrepancy in what was reported to the IRS and Social Security.

Paycom’s incompetence is truly terrifying.

Choosing Paycom was the worst business decision we have ever made as an organization, and one that has negatively affected our business is so many ways. We are constantly in a state of anxiety as we wait for the next threatening letter to come from the IRS, due an error that Paycom made in filing our taxes.

Paycom's reply to:

Password security and customer service

Cheryl, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1504275 Review #1504275 is a subjective opinion of poster.
Reason of review
Poor customer service

When I sign into Paycom from different computers, even when I use my correct ID and password, it asks security questions. Unfortunately, it never accepts the answers I give so I am unable to get in.

Now it won't even let me in on my main computer - my home laptop. And there is NO link on the site to customer service.

It just locked me out and that's it. Ridiculous.

Paycom's reply to:

I need w-2

Thank you for reaching out to us. Paycom provides the payroll and HR technology to your employer and your HR/payroll team manages your payroll information, W-2 and related data through our software. We recommend following up directly with your HR/payroll team regarding the status of your W-2. For more information, please visit: http://paycom.com/contact-us/tips/
ID
#1503524 Review #1503524 is a subjective opinion of poster.
Pros
  • Staff
  • Actual software
Cons
  • How difficult it is just to log on

ı have been with work and travel program last summer in Usa. and my employer working with paycom. but i cant enter paycom. I need w-2 documants. What can i do?

Error:

An Error has Occurred

We apologize for any inconvenience.

You can contact Paycom Customer Service at 1-800-580-4505.

Your support ID is: 11004018271791534042

Thank you.

Paycom's reply to:

Need my user name, can't get no help.

Roxana, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password.
ID
#1502914 Review #1502914 is a subjective opinion of poster.

Just attempting to get my user name, i have been attempting to contact my ex employee "0ke14" however no answer from them and your customer service cant help???? All i need is my user name so i can pull my W2 and file my taxes.... Its a simple request, however i cant get any help??

Paycom's reply to:

Trying to get in touch with CS

Cynthia, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1499617 Review #1499617 is a subjective opinion of poster.

How can i get in touch with Customer Service via email. I am not in the US currently and need to unlock my account ASAP!

Please help

Paycom's reply to:

NO CUSTOMER SUPPORT ON SATURDAY

Barbara, we’re sorry to see you are having trouble with your timecards. For assistance with updating your timecards, please reach out directly to your HR/payroll team. Thank you.
ID
#1498705 Review #1498705 is a subjective opinion of poster.
Reason of review
how to contact tech support
Preferred solution
put a tech support number on your website

CANNOT ACCESS TIMECARDS THROUGH

THE SYSTEM

Michael, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please...
View full review
ID
#1495430 Review #1495430 is a subjective opinion of poster.
Paycom's reply to:

I am an employee my employer uses pay com

Shawn, we’re sorry to read you are frustrated. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. Additionally, we recommend downloading the free Paycom mobile app from the App Store or Google Play Store. You will have the ability to set up one of the quick login options available: 4-digit PIN, fingerprint or facial recognition dependent on your device capability. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1490756 Review #1490756 is a subjective opinion of poster.

Paycom is horrible why is it hard to login . i.am typing verbatim word for word and cant get it what a headache

Paycom's reply to:

Logging In

Aidan, we’re sorry to see you are having trouble logging in. A member of your organizations dedicated client support team will be reaching out to your employer to further assist. Thank you.
ID
#1489337 Review #1489337 is a subjective opinion of poster.
Cons
  • How difficult it is just to log on
Reason of review
account issues
Preferred solution
Let the company propose a solution

When I am logged in on the app, it will not let me log in online. I tried logging out of the app thinking maybe it just said I was already logged in.

It still did not work. It would not let me log back in on the app either even though I knew my password. I clicked reset password even though I was positive I had the correct one, the temporary password did not work either.

This will be the third time that I will have to contact my HR at work to reset my account because this always happens. This is ridiculous.

Paycom's reply to:

Unblock my account

Braulio, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1488683 Review #1488683 is a subjective opinion of poster.

It’s said that my username,password,S.S is in correct