Thank you for your interest in Paycom. If you have any questions regarding your login information or security questions, please reach out directly to your HR/payroll team. For more information, please visit: http://paycom.com/contact-us/tips/

Paycom Reviews and Testimonials

7 Issues resolved

242 Company responses

29 Customer testimonials

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For nearly 25 years, Paycom Software, Inc. (NYSE:PAYC) has simplified businesses and the lives of their employees through easy-to-use HR and payroll technology to empower transparency through direct access to their data. And thanks to its industry-first solution, Beti, employees now do their own payroll and are guided to find and fix costly errors before payroll submission. From onboarding and benefits enrollment to talent management and more, Paycom’s software streamlines processes, drives efficiencies and gives employees power over their own HR information, all in a single app. Recognized nationally for its technology and workplace culture, Paycom can now serve businesses of all sizes in the U.S. and internationally.Paycom is leading the digital transformation in the American workplace. Our commitment to our culture and values led us to being named one of the World’s Most Innovative Companies by Fast Company, one of Newsweek’s America’s Greatest Workplaces and best employers in the U.S. by Top Workplaces.With approximately 36,600 clients across the United States (as of Dec. 31, 2022), Paycom has achieved a compound annual growth rate of 25% for 2019-2022. On April 15, 2014, Paycom became a public company with its shares opening for trade on the New York Stock Exchange under the ticker symbol PAYC. In early 2020, the company joined the S&P 500.

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Paycom's reply to: User Interface awful

Tim, we’d like to learn more about your experience. Please fill out our mobile app feedback form so a member our product team can follow up with you directly: http://paycom.com/contact-us/mobile-app/ Thank you.

author's review

Tim H Elf

Atlanta, Georgia

User Interface awful

Jul 28, 2019

You should fire your IT people. One of the worst designs I have ever used, especially your login process.

I use the computer all day and some sites work and some don't like yours.

I'm complaining to HR, not that it will do any good.. Everybody I talk to hates it also.

Reason of review:

Website

Paycom's reply to: Help please

Desiree, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.

author's review

Desiree Txn

Winter Haven, Florida

Help please

Jul 28, 2019

I don't know how to get in I tried using my username and the temp password & it still not letting me in

Paycom's reply to: Failed System

Randy, we’re sorry you are frustrated. The password update frequency is a feature that controlled by your employer. We recommend reaching out directly to your HR/payroll team regarding your concerns and also recommend downloading our free mobile app from the Apple App Store or Google Play Store. The mobile app allows you to set up a quick login option such as 4-digit PIN, fingerprint or facial recognition. For more information, please visit: http://paycom.com/contact-us/tips/. We will also share your experience with the error message you are receiving with your company’s dedicated client support team. Thank you for reaching out to us.

author's review

Randy C Ynj

Fort Worth, Texas

Failed System

Jul 19, 2019

Same comment as others: I have my password and username stored in my email under a folder called "Paycom Login". Why I do that is because I have numerous passwords and Paycom requires us to change the password every month which is ridiculous.

If your network is that vulnerable perhaps you need to look at that issue. But the problem: Even though I enter exact information for my username and password and last four of social I get the error page and it locks me out. This happens quite often. It isn't an HR issue.

This is a program error or server error on PayCom - period. FIX IT

Reason of review:

Bad quality

Preferred solution: Fix your servers, security, and programming errors. Security questions are redundant and a waste of time. I'd think that email, password, last four of social would suffice.

Paycom's reply to: Paycom is terrible

We’re sorry you are unhappy with your Paycom experience. Our goal is to provide 5-star service to both our clients and users. We'd like to learn more about what you'd like to see from Paycom. Please fill out this form: https://paycom.com/contact-us/mobile-app/

author's review

Nelsy Phw

Los Angeles, California

Paycom is terrible

Jul 08, 2019

Nothing is user friendly or even remotely intuitive. Everything is 10x more difficult with this service. Thanks.

Paycom's reply to: Trouble still loggin in. Even with the new password and user name you provided

author's review

Ellouise Dhe

Walpole, Massachusetts

Trouble still loggin in. Even with the new password and user name you provided

Jul 03, 2019

Cannot log in even with the new password and user names you provided

Paycom's reply to: Security question

author's review

Phi T

Beverly, Massachusetts

Security question

Jun 30, 2019

I couldn't get into my account because I don't know my father birth date, my mom birthplace, my sister middle name, and who I just went to prom with. I don't know it's me or anything else but I can't seem to get the security question right

Cons:

Everything so far

Reason of review:

account

Paycom's reply to: You need 24 hr service

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. Additionally, we recommend downloading the free Paycom mobile app from the App Store or Google Play Store. You will have the ability to set up one of the quick login options available: 4-digit PIN, fingerprint or facial recognition dependent on your device capability. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.

author's review

Kasen Pnx

Brunswick, Maine

You need 24 hr service

Jun 28, 2019

I can’t login. No one available yo help me.

This is a very important device your providing. You should have 24 hour service.

I will let phantom fireworks know if this very poor customer service. Thanks for nothing.

Paycom's reply to: I’m a Hilo driver

author's review

Mikkihailia f

Wayne, Michigan

I’m a Hilo driver

Jun 27, 2019

Forgot my security questions need help

Reason of review:

Good quality

Paycom's reply to: No benefits?

We are sorry to hear you are having trouble with your benefits. For assistance, you will need to reach out to your HR team directly.

author's review

Creston Gmf

No benefits?

Jun 21, 2019

Benefit forms will not load.apparently I do not get benefits so why does it show up that I need to sign up but it won't let me I am now actively looking for s new job

Reason of review:

Bad quality

Paycom's reply to: Surprise

Nilsa, thank you for contacting us. After further investigation, it appears you may have applied or started a job application with a Paycom client. Our applicant tracking system allows job seekers to create a user id and password when applying for a job.

author's review

Nilsa F

Surprise

Jun 15, 2019

I never had your service and I received an email to update my password. Please let me know.

Nilsa Fleury

nilsa.fleury@***.com

Reason of review:

Problem with delivery

Paycom's reply to: Paycoms non-existant customer service

Sammy, we are sorry to hear you are having trouble logging in. We will reach out to your dedicated client support team with your feedback. We also encourage you to download the mobile app and after your password is reset you can set up one of the quick login options such as 4-digit pin, fingerprint, or facial recognition.

author's review

Sammy r Uoj

Paycoms non-existant customer service

Jun 15, 2019

I'm really glad (Sarcasm) my company is going with Paycom.

I keep my password saved in a word document, and I know it was correct when putting it in. After three unsuccessful tries it locked me out.

I will be reaching out to our HR and Payroll departments at least once a week to lobby us to switch services to ADP or a more competent company, one that has customer service and a support line. Not "Contact your HR and Payroll service" because they cannot be bothered to do anything themselves.

Thank you paycom for wasting my weekend.

I really hope to convince management to drop you.

Cons:

Lock out
No staff
Support staff

Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

Paycom's reply to: Not good

Guillermo, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.

author's review

Kash Lkf

Not good

Jun 12, 2019

I forgot my security questions and i get no email from paycom to reset anything i need my paystubs my email is guillermogarcia361@***.com

Paycom's reply to: Register first time

Jerryl, we’re sorry to see you are having trouble logging in. For assistance, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.

author's review

Jerryl J

Register first time

Jun 08, 2019

errors unable to register first time on system

Paycom's reply to: Forgot one of my security question

Ronald, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.

author's review

Ronald Cvb

Forgot one of my security question

Jun 06, 2019

I forgot one of my sercurity question

Paycom's reply to: Frustrating.

Julie, thank you for contacting us. You will need to reach out to your HR/payroll team regarding access to the system from other locations or IP addresses. This is a feature that is controlled by the client.

author's review

Julie T Kvx

Toledo, Ohio

Frustrating.

May 31, 2019

I am able to log into paycom but when i click on start of day or end of day, it says ALERT: Cannot log in from this location.

This is while i am sitting at my desk at work. What's with that????

Please let me know how to fix this problem.

I can log in from home or my cell phone. I use these locations to review my time punches and do requests.

But, I would like to be able to log in from my desk.

julieann235@***.com

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

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