Paycom's reply to: Horrible - one of the worst decisions I have made is to tranistion to Paycom

Erin, thank you for giving us the opportunity to resolve your concerns. We look forward to continued productive partnership with you and your organization.
Erin N Due
map-marker Saint Louis, Missouri

Horrible - one of the worst decisions I have made is to tranistion to Paycom

My mid-sized business transitioned to PayCom 6 weeks ago after being oversold on its capabilities. The sales rep over promised and then disappeared during the transition.

The transition team members were kind, but were extremely under trained. They were also quite sloppy in their work, never testing before launching.

Lastly, no one on my account seemed to have any idea what products we were actually paying for and failed to set up more than half of them. We didn't know this, of course, until our payrolls were wrong and automated functionality wasn't in place.

Do not make the move to PayCom. You will regret it.

Paycom's reply to: I cant login into my account

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
srinivasulu y

I cant login into my account

i cant login into my account, forgot password is not working

Cons:
  • Website and workflow

Paycom's reply to: Paycom

Thank you for reaching out with this concern! We have spoken with your employer about this and they will be reaching out to you directly to discuss the timing of your pay check hitting your account.
Dan Hdf
map-marker Mountlake Terrace, Washington

Paycom

Paycom holds your money til the very finally min til they pay you my check has been released by my employer but pay Com insist they hold it til Friday when any other service just process it why?

Reason of review:
Problems with payment

Paycom's reply to: Logging in sucks

Timothy, we’d like to learn more about your experience. Please fill out our mobile app feedback form so a member our product team can follow up with you directly: http://paycom.com/contact-us/mobile-app/ Thank you.
timothy w Nar
map-marker Waynesboro, Virginia

Logging in sucks

got a new phone logged in. trird to log back in later would not let me. have to get hr to give me a reset every other time i use it.

Reason of review:
other than it work fine

Paycom's reply to: Major hiccup if you don't remember your password

Cathy, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
cathy Woq

Major hiccup if you don't remember your password

I couldn't remember my password so there is no mechanism to reset your password. Secondly, if you call support, they are only open between 8am-5pm. Suggest that if you do not remember your password, have an option to reset your password - like most companies have.

Reason of review:
Bad quality

Preferred solution: fix the problem with a password reset option

Paycom's reply to: Issues with field

Francesco, thank you for the feedback. We have shared this with our product team and client support team for the employer. We recommend contacting the employer directly regarding your application.
Francesco C Kmy

Issues with field

Paycom - Issues with field
Paycom - Issues with field - Image 2

Dear Mr/Mrs

As you can see from the photo, I'm applying for a company, the problem is that it asks me to enter a number in the city field. But I don't know what it refers to. Please let me help you?

Thank you

Pros:
  • People

Paycom's reply to: Can’t access my account

Angelique, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
Angelique M Chj
map-marker Tyler, Texas

Can’t access my account

I remember my password, but I can’t for the life of me remember the security questions

Paycom's reply to: PAYCOM

Larry, thank you for reaching out to us. We recommend you contact your HR/payroll team directly regarding your question as it would depend on when you changed your information and when they began processing payroll for your organization. Each of our clients has their own payroll schedule.
larry Lxy
map-marker Alexandria, Virginia

PAYCOM

i switched banks and put the new information in on the paycom app i was wondering do i get a regular check this week or Do i have to wait til next week for my direct deposit? Because i know it takes time to fully process the switch

Paycom's reply to: Worst Payroll Company

Jim, we understand you are unhappy with your experience with Paycom. A member of our client support team will reach out to you.
Jim D Qao
map-marker Los Angeles, California

Worst Payroll Company

I believe this is my third negative review of Paycom; we used their services from November 2017-June 2018. My initial complaints were related to how badly they handled our implementation.

Our first payrolls were a complete nightmare, due to our implementation “specialist,” pulling old data from our previous payroll vendor. During the first several months using Paycom, we had to deal with an endless number of issues. We finally had to make the decision to cut our loses (more than $40,000), and terminate their services.

Despite losing a large some of money with Paycom, we were happy to move on to a competent payroll provider. Unfortunately, we started to receive letters from the IRS demanding money, because Paycom did not pay our taxes correctly.

The first bill was $10,000, which was due to an under payment. The second bill was for more $463,000, which was a result of Paycom not filing our taxes with the right form—not sure how a payroll company does this, but Paycom did. In addition, Paycom filed our quarterly taxes late. Lastly, we just received a letter from Social Security saying that the there is $30,000 discrepancy in what was reported to the IRS and Social Security.

Paycom’s incompetence is truly terrifying.

Choosing Paycom was the worst business decision we have ever made as an organization, and one that has negatively affected our business is so many ways. We are constantly in a state of anxiety as we wait for the next threatening letter to come from the IRS, due an error that Paycom made in filing our taxes.

Loss:
$40
Reason of review:
Poor customer service

Paycom's reply to: Password security and customer service

Cheryl, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
Cheryl C Kcc
map-marker Stamford, Connecticut

Password security and customer service

When I sign into Paycom from different computers, even when I use my correct ID and password, it asks security questions. Unfortunately, it never accepts the answers I give so I am unable to get in.

Now it won't even let me in on my main computer - my home laptop. And there is NO link on the site to customer service.

It just locked me out and that's it. Ridiculous.

Reason of review:
Poor customer service

Paycom's reply to: I need w-2

Thank you for reaching out to us. Paycom provides the payroll and HR technology to your employer and your HR/payroll team manages your payroll information, W-2 and related data through our software. We recommend following up directly with your HR/payroll team regarding the status of your W-2. For more information, please visit: http://paycom.com/contact-us/tips/
Katheryn Tip

I need w-2

ı have been with work and travel program last summer in Usa. and my employer working with paycom. but i cant enter paycom. I need w-2 documants. What can i do?

Error:

An Error has Occurred

We apologize for any inconvenience.

You can contact Paycom Customer Service at 1-80*-580-****.

Your support ID is: 110040****179153****

Thank you.

Pros:
  • Staff
  • Actual software
Cons:
  • How difficult it is just to log on

Paycom's reply to: Need my user name, can't get no help.

Roxana, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password.
Markez Bez
map-marker Miami, Florida

Need my user name, can't get no help.

Just attempting to get my user name, i have been attempting to contact my ex employee "0ke14" however no answer from them and your customer service cant help???? All i need is my user name so i can pull my W2 and file my taxes.... Its a simple request, however i cant get any help??

Paycom's reply to: Trying to get in touch with CS

Cynthia, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
Cynthia T Luc
map-marker Mumbai, Maharashtra

Trying to get in touch with CS

How can i get in touch with Customer Service via email. I am not in the US currently and need to unlock my account ASAP!

Please help

Paycom's reply to: NO CUSTOMER SUPPORT ON SATURDAY

Barbara, we’re sorry to see you are having trouble with your timecards. For assistance with updating your timecards, please reach out directly to your HR/payroll team. Thank you.
Barbara E Fpj

NO CUSTOMER SUPPORT ON SATURDAY

CANNOT ACCESS TIMECARDS THROUGH

THE SYSTEM

Reason of review:
how to contact tech support

Preferred solution: put a tech support number on your website

Paycom's reply to: I’m a first time user and don’t seem to see how to log in?

Michael, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
Nataniel Not

I’m a first time user and don’t seem to see how to log in?

Thx! Sad sad, sad, sad, sad

  • 1
  • ...
  • 6
  • 7
  • 8
  • 9
  • 10
  • ...
  • 19