Paycom's reply to:

Forgot questions

Mirzeta, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
author's review
ID
#1474141 Review #1474141 is a subjective opinion of poster.
Service
Paycom Business Payroll Services
Reason of review
Order processing issue

I bad forgot my security questions

But i do know my password but dosent let me proccede.

Helpful 0 Not helpful 0
Paycom's reply to:

Cannot log into account

Meagan, we’re sorry you are having troubles logging in. Due to our dedication to ensuring the safety of our clients’ and employees’ data, only your HR/payroll team has the access and ability to reset your login information. For more information, please visit: https://paycom.com/contact-us/tips/
author's review
ID
#1470863 Review #1470863 is a subjective opinion of poster.

Was told to go through the company that they have nothing to do with it.

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Paycom's reply to:

Paycom - Cannot log in
Zachary, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your former HR/payroll team to verify your username, security questions and/or reset your password. For more information,...
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Helpful 1 Not helpful 0
ID
#1470540 Review #1470540 is a subjective opinion of poster.
Product
Paycom Account
Paycom's reply to:

Paycom is useless

Dom, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information or security question answers, please reach out directly to your HR/payroll team. If you are using the mobile app and would like additional assistance, please fill out our mobile app feedback form here: http://paycom.com/contact-us/mobile-app/ . Thank you.
author's review
ID
#1470307 Review #1470307 is a subjective opinion of poster.
Service
Paycom Payroll Services

After initial registration I cannot log back into the app. Tired of the standard rigmarole about how it's the user's fault.

How am I to reset my password when the useless app ask security questions I never picked.

What a waste of my time and my health this has been. Remember when things were made and they actually did what they were made for...you nerds can't even get the nerd stuff right

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Paycom's reply to:

Time Management Option Misssing

Mike, thank you for contacting us. We have shared your notes with your dedicated Paycom support specialist who will reach out to your HR/payroll team.
author's review
ID
#1469127 Review #1469127 is a subjective opinion of poster.
Reason of review
Good customer service
Paycom - Time Management Option Misssing

An employee as lost access to the Time Management option in the Paycom app. He uses a Samsung Note 8. He says he was able to use this option weeks ago. I am able to see it on my app, in the same organization.

Thanks for your assistance.

Mike Bogusz

IT

LLGI

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Paycom's reply to:

Frustrated

Vanessa, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. Additionally, we recommend downloading the free Paycom mobile app from the App Store or Google Play Store. You will have the ability to set up one of the quick login options available: 4-digit PIN, fingerprint or facial recognition dependent on your device capability. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
author's review
ID
#1466455 Review #1466455 is a subjective opinion of poster.
Service
Paycom Business Payroll Services

I got a new job and it’s asking for my current password and it’s not working so I tried to reset it but it said I can’t without a work registered.

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Paycom's reply to:

I need help with enrollment

Elias, thank you for contacting us. You will need to reach out directly to your HR/payroll team for help with your benefits.
author's review
ID
#1466001 Review #1466001 is a subjective opinion of poster.

Please help me sign up for benefits

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Paycom's reply to:

Updating Direct Deposit

John, thank you for contacting us. You will need to reach out directly to your HR/payroll team for assistance with your direct deposit. They can also reach out to their dedicated client support specialist if they have questions.
author's review
ID
#1463726 Review #1463726 is a subjective opinion of poster.

I entered my information in all the correct fields, but when I click the percentage it always changes 100% to 0.1.. ..what gives? I finally gave up and entered 0.99.

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Paycom's reply to:

Cannot login

Judy, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. Additionally, we recommend downloading the free Paycom mobile app from the App Store or Google Play Store. You will have the ability to set up one of the quick login options available: 4-digit PIN, fingerprint or facial recognition dependent on your device capability. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
author's review
ID
#1462801 Review #1462801 is a subjective opinion of poster.

Unable to login. Can't even go to security questions

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Paycom's reply to:

Login

Alexis, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. Additionally, we recommend downloading the free Paycom mobile app from the App Store or Google Play Store. You will have the ability to set up one of the quick login options available: 4-digit PIN, fingerprint or facial recognition dependent on your device capability. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
author's review
ID
#1462205 Review #1462205 is a subjective opinion of poster.
Product
Paycom Website
Pros
  • People
Cons
  • Several lockouts
Reason of review
Work Experience or Job Application

I can't log in to approve my hours

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Resolved
Paycom's reply to:

Resolved: Cannot get into payroll

Thelma, thank you for reaching out to us. Your spouse will need to contact her HR/payroll team directly to verify her username and password in order to access Employee Self-Service. For more information, please visit: http://paycom.com/contact-us/tips/
author's review
ID
#1461535 Review #1461535 is a subjective opinion of poster.
Cons
  • Several lockouts
Reason of review
login
Preferred solution
login problem

this is about half dozen times this has happenned, username {{redacted}}--current password {{redacted}}

cannot confirm wifes timecard.

HR said everything is good.

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Paycom's reply to:

Monica, we understand how that would be frustrating. Please contact your HR/payroll team and have them reset your password. If they need assistance, please have them contact their dedicated client support specialist. We’d also like to gather more information for our...
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Helpful 2 Not helpful 0
ID
#1461516 Review #1461516 is a subjective opinion of poster.
Paycom's reply to:

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. Additionally, we recommend downloading...
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Helpful 0 Not helpful 0
ID
#1460726 Review #1460726 is a subjective opinion of poster.
Product
Paycom Account
Paycom's reply to:

Carlos, we understand how that would be frustrating. Please contact your HR/payroll team and have them reset your security questions. If they need assistance, please have them contact their dedicated client support specialist. We will also share this feedback with...
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Helpful 0 Not helpful 1
ID
#1458989 Review #1458989 is a subjective opinion of poster.
Location
Oak Brook, Illinois
Service
Paycom Payroll Services
Paycom's reply to:

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. Additionally, we recommend downloading...
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Helpful 0 Not helpful 1
ID
#1457151 Review #1457151 is a subjective opinion of poster.
Location
San Diego, California