Paycom Reviews and Testimonials
162
Company
responses
28
Customer
testimonials
As a leader in payroll and HR technology, Paycom's software allows companies to effectively navigate a rapidly changing business environment by providing the functionality that businesses need to manage the complete employment lifecycle, from recruitment to retirement.
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Paycom - Forgot Information
Don’t Remember Username and Password
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Product
Paycom - Great software and Mobile App, bad Customer Service
Recently, I needed to reset my phone and reinstall my all of my apps. When I reinstalled the Paycom app it no longer worked as it used to (which was perfectly). I keep getting an error when I try to set up the Quick Login feature of the app. "The server gave an invalid Response. Please try again later." When I contacted Paycom through their mobile app feedback service I received the "Your phone is not supported, only Android 4.4 and above." When the play store clearly states 4.1 and above. I have 4.3. Either they don't correctly update the play store version information or they employ lazy or inexperienced customer service representatives. All I want is the great app to work again because it is easy to use and I had no issues up until this point. I have a feeling there is some security blocking my phone from being setup with my account but there isn't any sort of troubleshooting forum or helpful tool that I use to correct it.
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Service
Paycom - Incorrect weeks worked for NJ unemployment
Since my employer changed from ADP to PAYCOM, it's been a problem with my weeks worked being reported incorrectly to NJ unemployment. I'm a seasonal employee that works every year from mid February to mid November, which totals only 39 weeks. My HR department (located in Pa) states the report comes from PAYCOM and theirs nothing they can do to change that. Therefore everyone in NJ will have this problem when filing for unemployment and the inconvenience that is involved besides the shortage of monies until it's resolved. Somehow I like to believe that the lack of knowledge falls on the HR staff for not investigating into this matter or speaking with the correct people of your company. Perhaps it's something the IT department needs to looks into, because the way it's being reported across the board is incorrect for the NJ employees!!
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Service
Paycom - Great
I have to get a hold of my employer. Thank you
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Paycom - P.I.T.A.
I can not understand for the likes of me why every pay period I get locked out of my account & have to call my employer to unlock or reset my login information when i have the correct information to log in by myself. Sometimes I try to log in after hours and I have to wait until the next business day to have my employer to get me right with the SAME DARN INFORMATION. It's a waste of time, a huge aggravation & Paycomonline.net needs to do better & if not my employer need to switch payroll companies because I never had this issue with ADP, NEVER.
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Product
Paycom - Every time I need to get on the site something goes wrong
I do my computer work when i get home and your office is closed resulting in my time being wasted.
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Product
Paycom - Really, Truly Awful User Experience re: password/user name reset.
As an end user 'employee' in the paycom system, there is no possible way to reset your credentials if you don't remember them, which is stupid since most likely you have forgotten, and...oh yeah, that's why you are atthestupidresetmypasswordinterfaceinthefirstplace. This is not rocket science. Even 'stodgy old' financial outfits such as FIDELITY AND VANGUARD have figured out how to enable their end users to reset their credentials. In their use cases there is the potential for huge financial losses if they don't get it right. Seriously. Figure it out, please. PLEASE. PLEASE. PLEASE. PLEASE. PLEASE. PLEASE. PLEASE. PLEASE. PLEASE. PLEASE.PLEASE. PLEASE. PLEASE. PLEASE. PLEASE.PLEASE. PLEASE. PLEASE. PLEASE. PLEASE.PLEASE. PLEASE. PLEASE. PLEASE. PLEASE.PLEASE. PLEASE. PLEASE. PLEASE. PLEASE.PLEASE. PLEASE. PLEASE. PLEASE. PLEASE.PLEASE. PLEASE. PLEASE. PLEASE. PLEASE. figure it out...ok???? hello?
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Product
Resolved
Paycom - VERY DISAPPOINTED!!!! - Resolved
Im very disappointed with this new way for employees to access our paystubs, W2, or any work document. I dont use this App often so of course I forgot the answers to my security questions, the people from the angency that I work for don't do anything to help me recover my account fast enough. I need to print copies of my paystubs ASAP and I cant even access my acount, I called corporate and they CAN'T ASSIST ME because it has to be my employer to call them!. Its ridiculous that me being the employee for such account am not allowed to fix this situation on my own. There has to be a way for employees to access our account and recover information without the need of our employer. I really dont find it necessary for this app to required so many security questions.
Review
Service
Paycom - Sucks
Always wanting u to change password and asks too many questions. Total pain in the *** Theres got to be abetter way. You need to find some info out and u can never get in. Much easier to just call someone if u have a problem or question. Just a hastle evey time u want to check something.
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Service
Paycom - I was locked
I was out of wifi for amount of time. When I try to finish my hiring paperwork for Wing House, it's not allowing me to log back in to complete my paperwork
Review
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