Paycom's reply to:

I can’t log in into my paycom

Marzhan, we’re sorry that you are experiencing difficulties. We encourage you to reach out to a member of the HR team or a remaining company representative to update your information. If you have additional questions, please reach out to us directly at feedback@paycomonline.com
ID
#1790460 Review #1790460 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
I can’t log in into my paycom

Hey!My name is Marzhan Yeltizarova.I worked in Paula Deens Family Kitchen in Destin state Florida.And now that restaurant closed.I cant get my form W-2, because I cant in to my paycom,I dont use my USAs number,Since I'm in a different country.Im from Kazakhstan (Asia).There I was j-1 student

Paycom's reply to:

Paycom - Change phone number

Stephanie, please reach out to your company’s HR team to have your contact information updated. For your protection, only they have access to this information. Please let us know if you have additional feedback or need further assistance at feedback@paycomonline.com.
ID
#1774438 Review #1774438 is a subjective opinion of poster.
Paycom - Change phone number

Im unable to get into my account because I dont have the same number yall have on file. Can you please change it.

My new number is 6627827592 can yall please change it. My name is Stephanie Pineda

Paycom's reply to:

Paycom - Login issues-I have two acct from two different employers, I'm not able to login. Both accounts are linked to the same email wmson0791@outlook.com

Lyjia, we’re sorry that you are experiencing difficulties. Please reach out to us at feedback@paycomonline.com, and a member of our team will follow up with you.
ID
#1766196 Review #1766196 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Paycom - Login issues-I have two acct from two different employers, I'm not able to login. Both accounts are linked to the same email wmson0791@outlook.com

I just want to access my W-2 form because the company is out of business I can not access the HR department, please call me at the # 346 336 7252 or email wmson0791@outlook.com

******PLEASE THE ATTACHED SCREENSHOT *******

Client Code Username

0T307lwilliamson2902@nobilishealth.com- this company is out of business and not two level verification phones # is no longer my working #.

0QI72Wmson0791@outlook.com-this account does recognize my login.

Paycom's reply to:

Paycom - Taxes $69 number of allowances

Braxton, thank you for reaching out to us. We are sorry to learn that you are experiencing difficulties. We would like to gather more information about your experience and how we can help. Please reach out to us directly at feedback@paycomonline.com and a member of our team will follow up with you.
ID
#1716635 Review #1716635 is a subjective opinion of poster.
Pros
  • Website
Cons
  • Response time
Reason of review
Pricing issue
Loss
$69
Preferred solution
Taxes, Earnings Federal Withholding
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company.

Paycom - Taxes $69 number of allowances

I updated my information but you guys took $130 off of my paycheck I want that fixed my check was $789 it should’ve been $728 all together

Paycom's reply to:

Paycom - Direct deposit

Jalen, please reach out to your company’s HR team. For your protection, only they have access to this information. Please let us know if you have additional feedback or need additional assistance via our mobile app feedback form here: http://paycom.com/contact-us/mobile-app/
ID
#1686478 Review #1686478 is a subjective opinion of poster.
Paycom - Direct deposit

Trying to change my direct deposit information but there is no link on the app on my phone for me to change my information.

Paycom's reply to:

Paycom - Issues with field

Francesco, thank you for the feedback. We have shared this with our product team and client support team for the employer. We recommend contacting the employer directly regarding your application.
ID
#1510531 Review #1510531 is a subjective opinion of poster.
Pros
  • People
Paycom - Issues with field
Paycom - Issues with field

Dear Mr/Mrs

As you can see from the photo, I'm applying for a company, the problem is that it asks me to enter a number in the city field. But I don't know what it refers to. Please let me help you?

Thank you

Paycom's reply to:

Paycom - Cannot log in
Zachary, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your former HR/payroll team to verify your username, security questions and/or reset your password. For more information,...
View full review
ID
#1470540 Review #1470540 is a subjective opinion of poster.
Paycom's reply to:

Paycom - Time Management Option Misssing

Mike, thank you for contacting us. We have shared your notes with your dedicated Paycom support specialist who will reach out to your HR/payroll team.
ID
#1469127 Review #1469127 is a subjective opinion of poster.
Reason of review
Good customer service
Paycom - Time Management Option Misssing

An employee as lost access to the Time Management option in the Paycom app. He uses a Samsung Note 8. He says he was able to use this option weeks ago. I am able to see it on my app, in the same organization.

Thanks for your assistance.

Mike Bogusz

IT

LLGI

Paycom's reply to:

Paycom is the WORST

We apologize for your frustration. Please contact your HR/payroll team to reset your login and security questions. We’ve shared your feedback with both our client and product support teams, who have reached out to your organization. We appreciate you making us aware of your experience and look forward to working with your organization to resolve your concerns.
ID
#1298701 Review #1298701 is a subjective opinion of poster.
Cons
  • It is unreliable-login and security is horribly glitchy
Reason of review
Bad quality
Loss
$50
Preferred solution
Let the company propose a solution
Paycom is the WORST

The site itself is glitchy, and the login doesn't work consistently. Often I get a message that my username and password are incorrect, only to change and still experience the same issue--after the hassle of entering my security questions and switching to another secure password.

I hope my company changes vendors. Paycom is the worst. The attached photo is only one of the latest issues I've experienced. Sometimes the login doesn't work in Chrome, sometimes not in Safari.

What are customers supposed to use, Netscape?

I have to access the site from Turkey, and the issues never stop. Today, I tried repeatedly to log in with multiple browsers, but could not do so until using a proxy vpn, and could not submit a time sheet because the browser detected that my local time was different. Why so many issues?

Paycom needs to address these user issues. I work for a large NGO, and I know that many of our employees experience frustration with this site.

Contact Paycom Customer Service

Website:
Mailing Address:
7501 W. Memorial Rd
Oklahoma City, OK 73142
Contact Paycom Customer Service
Resolved
Paycom's reply to:

Resolved: Paycom - Overpromise and underdeliver

We appreciate you bringing this to our team’s attention and are glad we were able to connect with you and resolve everything. Thank you for being a valued client of ours!
ID
#930038 Review #930038 is a subjective opinion of poster.
Pros
  • Staff
  • Website
Cons
  • Company policies
Reason of review
Bad quality
Loss
$60000
Paycom - Overpromise and underdeliver

Update by user Oct 26, 2016

They eventually agreed to amend the W2 and the filing. They are also refunding the cost of the convertor.

Original review posted by user Oct 03, 2016

In our situation, we were promised many things by Paycom and even paid thousands for a payroll "convertor" which would convert our POS data to payroll upload which after a year has still not been delivered in a usable state.

We pay most of our employees commission and were told they could handle it. They couldn't. They aren't able to provide percentages and we had to change our commission rates to do a work-around, costing us close to $10,000 a year. Also, the sales dollars are getting counted as hours, so their paychecks never list their correct hours. . .

We we told they would be responsible for our payroll, don't worry. When they did the set-up for medical insurance they setup the owner using their "owner" setup. We told them numerous times it did not look like it was correct but they assured us it was. Then after year-end and our CPA review, we found it was not correct and we would have to get Paycom to redo all the tax forms and we would have to amend our corporate and private tax returns. Not only does Paycom want money to fix their error, they want a release because they "aren't responsible for payroll", they are "only and online payroll software provider".

On the good side, the staff are very nice. Unfortunately they are not given enough time or control to do the job right.