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Paycom's reply to:

Paycom - Issues with field
Paycom - Issues with field
Francesco, thank you for the feedback. We have shared this with our product team and client support team for the employer. We recommend contacting the employer directly regarding your application.
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Review
#1510531 Review #1510531 is a subjective opinion of poster.
Paycom's reply to:

Paycom - Cannot log in
Zachary, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your former HR/payroll team to verify your username, security questions and/or reset your password. For more information,...
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Review
#1470540 Review #1470540 is a subjective opinion of poster.
Paycom - Time Management Option Misssing
Mike, thank you for contacting us. We have shared your notes with your dedicated Paycom support specialist who will reach out to your HR/payroll team.
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Review
#1469127 Review #1469127 is a subjective opinion of poster.
Paycom's reply to:

Paycom is the WORST

We apologize for your frustration. Please contact your HR/payroll team to reset your login and security questions. We’ve shared your feedback with both our client and product support teams, who have reached out to your organization. We appreciate you making us aware of your experience and look forward to working with your organization to resolve your concerns.
Review
#1298701 Review #1298701 is a subjective opinion of poster.
Cons
  • It is unreliable-login and security is horribly glitchy
Reason of review
Bad quality
Loss
$50
Preferred solution
Let the company propose a solution
Paycom is the WORST

The site itself is glitchy, and the login doesn't work consistently. Often I get a message that my username and password are incorrect, only to change and still experience the same issue--after the hassle of entering my security questions and switching to another secure password.

I hope my company changes vendors. Paycom is the worst. The attached photo is only one of the latest issues I've experienced. Sometimes the login doesn't work in Chrome, sometimes not in Safari.

What are customers supposed to use, Netscape?

I have to access the site from Turkey, and the issues never stop. Today, I tried repeatedly to log in with multiple browsers, but could not do so until using a proxy vpn, and could not submit a time sheet because the browser detected that my local time was different. Why so many issues?

Paycom needs to address these user issues. I work for a large NGO, and I know that many of our employees experience frustration with this site.

Resolved
Paycom's reply to:

Paycom in Colorado Springs, Colorado - Overpromise and underdeliver - Resolved

We appreciate you bringing this to our team’s attention and are glad we were able to connect with you and resolve everything. Thank you for being a valued client of ours!
Review
#930038 Review #930038 is a subjective opinion of poster.
Pros
  • Staff
  • Website
Cons
  • Company policies
Reason of review
Bad quality
Loss
$60000
Paycom - Overpromise and underdeliver

Update by user Oct 26, 2016

They eventually agreed to amend the W2 and the filing. They are also refunding the cost of the convertor.

Original review posted by user Oct 03, 2016

In our situation, we were promised many things by Paycom and even paid thousands for a payroll "convertor" which would convert our POS data to payroll upload which after a year has still not been delivered in a usable state.

We pay most of our employees commission and were told they could handle it. They couldn't. They aren't able to provide percentages and we had to change our commission rates to do a work-around, costing us close to $10,000 a year. Also, the sales dollars are getting counted as hours, so their paychecks never list their correct hours. . .

We we told they would be responsible for our payroll, don't worry. When they did the set-up for medical insurance they setup the owner using their "owner" setup. We told them numerous times it did not look like it was correct but they assured us it was. Then after year-end and our CPA review, we found it was not correct and we would have to get Paycom to redo all the tax forms and we would have to amend our corporate and private tax returns. Not only does Paycom want money to fix their error, they want a release because they "aren't responsible for payroll", they are "only and online payroll software provider".

On the good side, the staff are very nice. Unfortunately they are not given enough time or control to do the job right.

Contact Paycom Customer Service

Mailing Address:
Paycom
7501 W. Memorial Rd
Oklahoma City, OK 73142
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