Resolved
Dalton H Zwi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Resolved: Did not recieve full check.

Updated by user Aug 19, 2020

Company fixed the issue and I have been provided with apology. I overlooked my bank statements and my math. There was no error..

Original review Aug 18, 2020
*UPDATE* I over-looked my bank statements. There was no error. I have worked overtime for over two weeks, and I only got a week's worth of pay. Why did this happen?
View full review

Paycom's reply to: Resolved: Cannot get into payroll

Thelma, thank you for reaching out to us. Your spouse will need to contact her HR/payroll team directly to verify her username and password in order to access Employee Self-Service. For more information, please visit: http://paycom.com/contact-us/tips/
Resolved
Aanika Dva
map-marker Mount Laurel, New Jersey

Resolved: Cannot get into payroll

this is about half dozen times this has happenned, username {{redacted}}--current password {{redacted}}

cannot confirm wifes timecard.

HR said everything is good.

Cons:
  • Several lockouts
Reason of review:
login

Preferred solution: login problem

Paycom's reply to: Resolved: VERY DISAPPOINTED!!!!

We are sorry to hear you weren’t able to access your account in a timely manner. If you have downloaded the app, you can setup Touch ID or Face ID which will help ensure easier access to your account moving forward. For security reasons, all password resets must be done through your employer.
Resolved
JEANETTE Z
map-marker Riverside, California

Resolved: VERY DISAPPOINTED!!!!

Updated by user Nov 06, 2018

My employer fixed the issue.

Original review Nov 06, 2018

Im very disappointed with this new way for employees to access our paystubs, W2, or any work document. I dont use this App often so of course I forgot the answers to my security questions, the people from the angency that I work for don't do anything to help me recover my account fast enough.

I need to print copies of my paystubs ASAP and I cant even access my acount, I called corporate and they CAN'T ASSIST ME because it has to be my employer to call them!. Its ridiculous that me being the employee for such account am not allowed to fix this situation on my own.

There has to be a way for employees to access our account and recover information without the need of our employer. I really dont find it necessary for this app to required so many security questions.

Cons:
  • Login process
Reason of review:
Poor customer service

Paycom's reply to: Resolved: Benefits enrollment help

We’re happy to see that your question has been resolved and will share your experience with your employer’s dedicated support specialist. If you have any further questions, please reach out directly to your HR/payroll team. We also recommend downloading the Paycom mobile app from the Apple App Store or the Google Play Store as another way you can directly access your employee information. Thank you for sharing you experience with us.

Resolved
Danielle L Sdv

Resolved: Benefits enrollment help

Hello,

I'm in the process of enrolling for benefits, but I want to decline health care and it won't let me. I had originally selected one of the plans and although I keep trying to decline it, it just won't get rid of the coverage. I keep clicking "decline" and it takes me to a blank white page, and when I go back to the benefits selection the health care coverage is still selected. I've tried in both Safari and Chrome and it's doing the same in both.

Please help to get rid of the health care. I only want to keep the dental and 401k savings.

My username is {{Redacted}}. Please help me quickly as I need to finish enrolling soon.

Thank you,

Danielle L. {{Redacted}}

Phone: {{Redacted}}

Cons:
  • Issues with website benefits enrollment
Reason of review:
Benefit enrollment site issues

Preferred solution: Help enrolling

Paycom's reply to: Resolved: Paycom reports need work

Thank you for allowing us the opportunity to work together. Client success is of the utmost importance to us and we are glad you’re happy as a result of our efforts. We look forward to continuing to further our relationship.
Resolved
Derrel Qff
map-marker Oklahoma City, Oklahoma

Resolved: Paycom reports need work

Updated by user Feb 01, 2018

Called and they are working on reports.

Original review Jan 24, 2018

I am a CPA and used to refer my clients to Paycom. I also own their stock.

I have become increasingly frustrated with their reports and customer service. There is not a report that shows the payroll fees throughout the year. You must call them, request them to push reports and them manually add up the reports they push. This takes them time to do, last time I asked it took 2 days.

I have told many representatives their reports are lacking and the payroll fees shouldn't be that hard to find. I have used many different companies and will be referring others until they get this fixed.

Their reports system is also not user friendly. I love to support an Oklahoma company, but at this point, its not worth my efforts in the amount of lag time.

Reason of review:
Bad quality

Preferred solution: fix the reporting

Paycom's reply to: Resolved: Overpromise and underdeliver

We appreciate you bringing this to our team’s attention and are glad we were able to connect with you and resolve everything. Thank you for being a valued client of ours!
Resolved
Elasia Upr
map-marker Colorado Springs, Colorado

Resolved: Overpromise and underdeliver

Paycom - Overpromise and underdeliver
Updated by user Oct 26, 2016

They eventually agreed to amend the W2 and the filing. They are also refunding the cost of the convertor.

Original review Oct 03, 2016

In our situation, we were promised many things by Paycom and even paid thousands for a payroll "convertor" which would convert our POS data to payroll upload which after a year has still not been delivered in a usable state.

We pay most of our employees commission and were told they could handle it. They couldn't. They aren't able to provide percentages and we had to change our commission rates to do a work-around, costing us close to $10,000 a year. Also, the sales dollars are getting counted as hours, so their paychecks never list their correct hours. . .

We we told they would be responsible for our payroll, don't worry. When they did the set-up for medical insurance they setup the owner using their "owner" setup. We told them numerous times it did not look like it was correct but they assured us it was. Then after year-end and our CPA review, we found it was not correct and we would have to get Paycom to redo all the tax forms and we would have to amend our corporate and private tax returns. Not only does Paycom want money to fix their error, they want a release because they "aren't responsible for payroll", they are "only and online payroll software provider".

On the good side, the staff are very nice. Unfortunately they are not given enough time or control to do the job right.

Loss:
$60000
Pros:
  • Staff
  • Website
Cons:
  • Company policies
Reason of review:
Bad quality

Paycom's reply to: Resolved: Customer Service Below Par

Thank you for bringing this to our team’s attention. We’re glad we were able to connect with you and resolve everything. Thank you for being a valued client of ours!
Resolved
Bernita Inm
map-marker Surprise, Arizona

Resolved: Customer Service Below Par

I have experienced repeated issues with our Worked Holiday pay formulas only to have them monetarily corrected and other pay formulas messed up. I emailed my specialist to report the issue and after no response call to find out that my specialist has been changed for the 7th time in two and a half years and the 4th new specialist in the last two months.

After working on the issue all day my specialist and their lead leave for the day with no resolution and no call to me to tell me if they had resolved the issue. The only good thing I can say is the after hours staff are good at their jobs. Two of the issues were resolved by them within an hour of calling them and staying on the phone to resolve.

My assigned specialist could not even bother to call me even after repeated requests to do so.

Reason of review:
Both poor customer service and poor quality

Preferred solution: Let the company propose a solution

Contact Information

Website:
www.paycom.com
Mailing Address:
7501 W Memorial Rd
Oklahoma City, Oklahoma 73142
United States
Phone:
(800) 572-9266
Contact Paycom Customer Service