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Thelma, thank you for reaching out to us. Your spouse will need to contact her HR/payroll team directly to verify her username and password in order to access Employee Self-Service. For more information, please visit: http://paycom.com/contact-us/tips/
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Review
#1461535 Review #1461535 is a subjective opinion of poster.
Resolved
Paycom's reply to:

Paycom in Riverside, California - VERY DISAPPOINTED!!!! - Resolved

We are sorry to hear you weren’t able to access your account in a timely manner. If you have downloaded the app, you can setup Touch ID or Face ID which will help ensure easier access to your account moving forward. For security reasons, all password resets must be done through your employer.
Review
#1394987 Review #1394987 is a subjective opinion of poster.
Cons
  • Login process
Reason of review
Poor customer service

Update by user Nov 06, 2018

My employer fixed the issue.

Original review posted by user Nov 06, 2018

Im very disappointed with this new way for employees to access our paystubs, W2, or any work document. I dont use this App often so of course I forgot the answers to my security questions, the people from the angency that I work for don't do anything to help me recover my account fast enough.

I need to print copies of my paystubs ASAP and I cant even access my acount, I called corporate and they CAN'T ASSIST ME because it has to be my employer to call them!. Its ridiculous that me being the employee for such account am not allowed to fix this situation on my own.

There has to be a way for employees to access our account and recover information without the need of our employer. I really dont find it necessary for this app to required so many security questions.

Resolved
Paycom's reply to:

Paycom - Benefits enrollment help - Resolved

We’re happy to see that your question has been resolved and will share your experience with your employer’s dedicated support specialist. If you have any further questions, please reach out directly to your HR/payroll team. We also recommend downloading the Paycom mobile app from the Apple App Store or the Google Play Store as another way you can directly access your employee information. Thank you for sharing you experience with us.

Review
#1344657 Review #1344657 is a subjective opinion of poster.
Cons
  • Issues with website benefits enrollment
Reason of review
Benefit enrollment site issues
Preferred solution
Help enrolling

Hello,

I'm in the process of enrolling for benefits, but I want to decline health care and it won't let me. I had originally selected one of the plans and although I keep trying to decline it, it just won't get rid of the coverage. I keep clicking "decline" and it takes me to a blank white page, and when I go back to the benefits selection the health care coverage is still selected. I've tried in both Safari and Chrome and it's doing the same in both.

Please help to get rid of the health care. I only want to keep the dental and 401k savings.

My username is {{Redacted}}. Please help me quickly as I need to finish enrolling soon.

Thank you,

Danielle L. {{Redacted}}

Phone: {{Redacted}}

Resolved
Paycom's reply to:

Paycom reports need work - Resolved

Thank you for allowing us the opportunity to work together. Client success is of the utmost importance to us and we are glad you’re happy as a result of our efforts. We look forward to continuing to further our relationship.
Review
#1175375 Review #1175375 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
fix the reporting

Update by user Feb 01, 2018

Called and they are working on reports.

Original review posted by user Jan 24, 2018

I am a CPA and used to refer my clients to Paycom. I also own their stock.

I have become increasingly frustrated with their reports and customer service. There is not a report that shows the payroll fees throughout the year. You must call them, request them to push reports and them manually add up the reports they push. This takes them time to do, last time I asked it took 2 days.

I have told many representatives their reports are lacking and the payroll fees shouldn't be that hard to find. I have used many different companies and will be referring others until they get this fixed.

Their reports system is also not user friendly. I love to support an Oklahoma company, but at this point, its not worth my efforts in the amount of lag time.

Resolved
Paycom's reply to:

Paycom in Colorado Springs, Colorado - Overpromise and underdeliver - Resolved

We appreciate you bringing this to our team’s attention and are glad we were able to connect with you and resolve everything. Thank you for being a valued client of ours!
Review
#930038 Review #930038 is a subjective opinion of poster.
Pros
  • Staff
  • Website
Cons
  • Company policies
Reason of review
Bad quality
Loss
$60000
Paycom - Overpromise and underdeliver

Update by user Oct 26, 2016

They eventually agreed to amend the W2 and the filing. They are also refunding the cost of the convertor.

Original review posted by user Oct 03, 2016

In our situation, we were promised many things by Paycom and even paid thousands for a payroll "convertor" which would convert our POS data to payroll upload which after a year has still not been delivered in a usable state.

We pay most of our employees commission and were told they could handle it. They couldn't. They aren't able to provide percentages and we had to change our commission rates to do a work-around, costing us close to $10,000 a year. Also, the sales dollars are getting counted as hours, so their paychecks never list their correct hours. . .

We we told they would be responsible for our payroll, don't worry. When they did the set-up for medical insurance they setup the owner using their "owner" setup. We told them numerous times it did not look like it was correct but they assured us it was. Then after year-end and our CPA review, we found it was not correct and we would have to get Paycom to redo all the tax forms and we would have to amend our corporate and private tax returns. Not only does Paycom want money to fix their error, they want a release because they "aren't responsible for payroll", they are "only and online payroll software provider".

On the good side, the staff are very nice. Unfortunately they are not given enough time or control to do the job right.

Resolved
Paycom's reply to:

Paycom in Surprise, Arizona - Customer Service Below Par - Resolved

Thank you for bringing this to our team’s attention. We’re glad we were able to connect with you and resolve everything. Thank you for being a valued client of ours!
Review
#918245 Review #918245 is a subjective opinion of poster.
Reason of review
Both poor customer service and poor quality
Preferred solution
Let the company propose a solution

I have experienced repeated issues with our Worked Holiday pay formulas only to have them monetarily corrected and other pay formulas messed up. I emailed my specialist to report the issue and after no response call to find out that my specialist has been changed for the 7th time in two and a half years and the 4th new specialist in the last two months.

After working on the issue all day my specialist and their lead leave for the day with no resolution and no call to me to tell me if they had resolved the issue. The only good thing I can say is the after hours staff are good at their jobs. Two of the issues were resolved by them within an hour of calling them and staying on the phone to resolve.

My assigned specialist could not even bother to call me even after repeated requests to do so.

Contact Paycom Customer Service

Mailing Address:
Paycom
7501 W. Memorial Rd
Oklahoma City, OK 73142
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