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Randy, we’re sorry you are frustrated. The password update frequency is a feature that controlled by your employer. We recommend reaching out directly to your HR/payroll team regarding your concerns and also recommend downloading our free mobile app from the Apple App...
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#1593202 Review #1593202 is a subjective opinion of poster.
We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. Additionally, we recommend downloading...
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#1571558 Review #1571558 is a subjective opinion of poster.
Paycom's reply to:

Paycom - Beware!

Therese, we appreciate you bringing this matter to our attention and we’re glad to hear that you’ve already been able to connect with members of our team regarding your experience and feedback. We look forward to continue to work with you to resolve any remaining questions or concerns that you may have. Thank you for giving us the opportunity to support you in this matter.
Review
#1223386 Review #1223386 is a subjective opinion of poster.
Cons
  • Continuous problems
  • Support staff
Reason of review
Poor customer service
Preferred solution
Provide experienced, knowledgable specialists who can properly configure the software to deliver a stable product.

Paycom's sales team is good. They spend time with you to find out exactly what you need and assure you every step of the way that they can deliver.

They were so good we believed them!

Unfortunately for us their database can not do what they claimed it would and even worse their implementation team barely knows their own product.

What should have been a 12 week implementation process is still in process six months later.

Be prepared to do your own implementation and to fix errors that are created by Paycom's implementation team. In the end you'll know more about their product then they do.

Paycom's reply to:

Paycom in Portland, Oregon - Conversion Errors

Thank you for bringing this to our attention. We have routed your inquiry to our management team and you should receive a call from your specialist and their supervisor momentarily. We look forward to working with you further and value your business.
Review
#1206813 Review #1206813 is a subjective opinion of poster.
Cons
  • Reporting errors and poor responce
  • Poor service
Reason of review
Poor customer service
Preferred solution
Price reduction

There were several conversion errors when we switched to Paycom. I was assured that my sales rep had never had a conversion failure.

i would say wrong PTO roll forward and wring YTD 401k contribution totals comes pretty close to a failure. I would suggest anyone converting not rely on the conversion team at Paycom but run your own totals on every category (especially 401k contributions) before and after the conversion.

Now we cannot get any service to correct the problems. We need to issue corrected W2's.

That makes for great employee relations. The sales team will not even respond to my emails and the customer service is extremely indifferent.

Worst decision I have made in 30 years of management.

Paycom's reply to:

Paycom - Worst Experience Ever

Virginia,

Thank you for bringing this matter to our attention. We’ve had members of the support team reach out to you and look forward to working together to answer any questions or concerns you may have.
Review
#1104060 Review #1104060 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

One of the worst decision I ever made. While they gave a great presentation what we were told and what we got don't line up.

They can't get things to work right and their advanced reports are far from advanced. What would take a few minutes to run now takes hours to complete. No timesaver using their platform.

I lost time because things that were automated I now have to do manually. Do yourself a favor and stay away from them.

Paycom's reply to:

Paycom - Oversold Product - Poor Customer Service

Thank you for bringing this matter to our attention. We’re committed to working with you towards a solution.
Review
#1005427 Review #1005427 is a subjective opinion of poster.
Reason of review
Misrepresentation of Products
Preferred solution
Deliver product or service ordered

My company started using Paycom's system in early 2014. We have had constant issues from poor customer service to the system not paying our staff correctly.

Late 2016 I spoke with Brad Richardson about the issues and getting resolution prior to adding a sister company to the system. I was promised resolution and was given a dedicated rep who was initially responsive but once the sister company got onboard the issues escalated. When I have a scheduled call with my rep I get put on hold so they can respond to other calls resulting in maybe getting ten minutes to discuss and try to resolve issues instead of the hour scheduled. Poor customer service.

With the on-boarding of the sister company we added several new services based on an assurance that the new services would make our life easier. The services were oversold and has resulted in more work than we had with previous service providers. Paycom has a lot of improvement they need to make, specifically in customer service, services offered versus services actually provided, truthful representation of what Paycom will do when presenting a new service and a system that works correctly more often than not.

Not impressed and now will need to start the process of finding a new HRIS / Payroll Service provider. I can not recommend Paycom.

Paycom's reply to:

Paycom - Review in Accounting category from Denver, Colorado

Providing our customers and their employees the most accurate information is a priority at Paycom. We strive to ensure all information is completely accurate and delivered in a timely manner. For more information on your payroll information, including pay stubs and tax forms, we encourage you to reach out to your payroll/HR department for more information. We simply process payrolls submitted on behalf of our clients.
Review
#869584 Review #869584 is a subjective opinion of poster.
Reason of review
Problems with payment

My company uses Paycom. They have messed up several times this year, causing severely delayed W-2s and an unannounced $120 deduction from our paychecks to fix their mistake. Awful!

Paycom's reply to:

Paycom in College Park, Georgia - Not the best, but can work for smaller companies

Our product development is HR process-driven, with the end-user in mind, so that your job is made simple. And our frequent system updates allow our users to benefit from the latest enhancements as soon as they are made available, unlike others in the space who may have one or two updates a year. Our single-application solution ensures our products work together seamlessly to avoid potential manual errors. In fact, the leave of absence function can be accomplished through our Time and Attendance application. Please know that your happiness and satisfaction is greatly important to us. It is our goal to ensure we are doing everything possible to help streamline processes to better our clients’ lives and we would like to learn more about your experience.
Review
#808399 Review #808399 is a subjective opinion of poster.
Cons
  • Actual software
Reason of review
Damaged or defective

When I joined my current employer, they had just installed Paycom. I say installed rather than implemented because they only dumped in the very basic information. We have over 700 employees and the "implementation" amounted to name, rank and serial number. Wait, scratch the serial number. The employee codes were alphanumeric including letters O and I?

The representatives appear to be very young and the developers have very limited HR knowledge. Many of the functions do not take into consideration how an HR person would use them. Some functions do not interact with others and some just don't exist. There is no leave of absence management function, only FMLA. OSHA and Unemployment cases cannot be closed.

The ATS function is completely worthless, and poorly developed. It takes too many clicks to move a person forward in the hiring process, and the interview groups required are painful and not conducive to very large groups with many people involved in interviews.

On a positive note, they develop new features often, but better planning on the front end, would reduce the need to have monthly updates, but quarterly ones.

If you choose Paycom, make sure you have at least one person on your team that can focus on implementation. This is a VERY labor intensive process.

Paycom's reply to:

Paycom in New York, New York - The Worst Payroll Company out there

As one of the first payroll providers to utilize cloud-based technology, we designed our robust system with easy navigation in mind. We coupled our innovative software with a one-to-one customer service model which ensures you always reach a person, not a recording or phone tree. If your dedicated specialist is unavailable, a member of the same team will be ready and happy to assist.
Review
#802778 Review #802778 is a subjective opinion of poster.
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Yes Paycom is fairly new to the market. They have been around about 20 years.

You would think since they were new that they would have taken the best items from the other payroll services and put them into their. Trust me; they did not copy the best of anything. It is truly amazing what this payroll company cannot do in 2016. Also if you call your Payroll Specialist and ask a question they put you on hold every time.

If this is your daily job shouldn’t you be able to answers at least one item of the top of your head?

STAY AWAY!!!!

Contact Paycom Customer Service

Mailing Address:
Paycom
7501 W. Memorial Rd
Oklahoma City, OK 73142
All Paycom Contacts
Paycom's reply to:

Paycom in Bothell, Washington - Run for your life

At Paycom, we want to ensure our clients enjoy their user experience. Did you know that we offer several methods of training for our clients and their employees? In addition to the manuals on the Help Menu, we offer online training courses that walk clients through the system which also offers recommended processes to ensure transactions run smoothly. More training courses are being added monthly.
Review
#686185 Review #686185 is a subjective opinion of poster.
Reason of review
Bad quality

This is the worst payroll software I've ever used. I can't believe somebody referred to it as a 'Cadillac' and was only unhappy with the customer service.

I haven't found the customer service necessarily lacking but you can't make customers happy when your product is garbage. The core payroll package requires numerous manual overrides and work-arounds just to get employees paid. The add-on features are complicated and almost useless. The online 'manuals' only explain the simplest tasks that anyone with IQ of 85 could figure out on their own.

Most of the features are completely undocumented. The worst part is they are more expensive than any other system that I have tried out.

I'll give them this: they have a great sales team.