Paycom's reply to:

Paycom - Won't let me change my password or user name want to start over

Thank you for reaching out. In order to best protect you and other users of our software, only your company’s HR/payroll team has access to reset login information. Please reach out to them with this feedback and they will be able to assist you in accessing and resetting all login credentials. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com
ID
#1746162 Review #1746162 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

Want to start over and make a new password and username wont let me

Paycom's reply to:

Paycom - Horrible unreliable

Joshua, we would like to look into this further. Please fill out the following form so we can investigate. Thank you. https://paycom.com/contact-us/mobile-app/
ID
#1677198 Review #1677198 is a subjective opinion of poster.
Pros
  • Hahah
Cons
  • Everything so far
Reason of review
Bad quality
Loss
$70
Preferred solution
Fix the ***

Every month or two my login quits working a and i have to call HR

Paycom's reply to:

Paycom - My Account

Hi Lamyea, you will need to reach out to your HR/payroll team for assistance with your login.
ID
#1673177 Review #1673177 is a subjective opinion of poster.

Hello I am being asked to verify my account through my phone number, but unfortunately my phone recently broke and I won't be able to fix until next week. I need access to my pay com account immediately.

I will call again on Monday Morning. Thank you.

Paycom's reply to:

Paycom - Call me please

Molly, thank you for reaching out to us. Please contact your HR/payroll team directly regarding any issues or concerns you have regarding your login information and/or security questions. Visit the following URL for more information: http://paycom.com/contact-us/tips/
ID
#1430650 Review #1430650 is a subjective opinion of poster.

I can't log into my account. My name is Molly Johnston, and my email is johns*********@gmail.com.

please call 303-842-**** or email a link to reset my password. I fear that someone hacked into my account because my security questions have been changed.

Resolved
Paycom's reply to:

Resolved: Paycom reports need work

Thank you for allowing us the opportunity to work together. Client success is of the utmost importance to us and we are glad you’re happy as a result of our efforts. We look forward to continuing to further our relationship.
ID
#1175375 Review #1175375 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
fix the reporting

Update by user Feb 01, 2018

Called and they are working on reports.

Original review posted by user Jan 24, 2018

I am a CPA and used to refer my clients to Paycom. I also own their stock.

I have become increasingly frustrated with their reports and customer service. There is not a report that shows the payroll fees throughout the year. You must call them, request them to push reports and them manually add up the reports they push. This takes them time to do, last time I asked it took 2 days.

I have told many representatives their reports are lacking and the payroll fees shouldn't be that hard to find. I have used many different companies and will be referring others until they get this fixed.

Their reports system is also not user friendly. I love to support an Oklahoma company, but at this point, its not worth my efforts in the amount of lag time.

Paycom's reply to:

Paycom - Account Review from Broomfield, Colorado

Response: “Our cloud-based software does require a pin, however, if you are referencing Paycom’s employee self-service module and need your password reset, please contact your HR/payroll department. For further help and guidance concerning your login credentials, please visit our FAQ page here: paycom.com/contact-us/faq/.
ID
#935084 Review #935084 is a subjective opinion of poster.
Reason of review
Damaged or defective

My transaction pin was block during a network distortion and ever since den I have straggling, making enquiries on how to reset it but all to no avail. I can't even do any transaction with my account for up to 3 months now. It very bad.

Paycom's reply to:

Paycom - Implementation Nightmare

We pride ourselves on our implementation process and would like to learn more about your specific situation as it does not align with our business practices. With many providers, employers are left to make the transition on their own, but our process is completely unique within the industry. Each of our new clients’ sales reps remain with the client throughout the first payroll, ensuring our clients have the help and support they need to make the process as simple as possible. After that time, clients are transferred to their long-term support specialist. Please note that during the transition process, clients are asked to verify data to ensure accuracy. Your happiness and satisfaction is greatly important to us. It is our goal to ensure we are doing everything possible to help streamline processes to better our clients’ lives.
ID
#881996 Review #881996 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

We were told we would be able to move off our PEO and the implementation timeline would be 6 weeks. 6 weeks AFTER our roll out date we still do not have a fully built system.

We spend numerous hours going over system specifications that we needed only to find out we had error due to duplicate ee' ID #'s which we made clear we had duplicates but were insured it wold not be an issue. There were many aspects we had the impression Paycom (after all the information we discussed and delivered to them) would be set up only to find out that half the configuration fell on our shoulders to complete. Multiple Direct Deposit issues on first payroll (hold you ee's responsible for setting up DD again, do not trust Paycom to import correctly! Bottom line if you go with Paycom give yourself AT LEAST 8 weeks to implement and hold them to strict deadlines.

Test everything BEFORE first payroll as reps asked me to wait and test it all out on our first payroll, and do not be afraid to escalte beyond your direct reps. FINALLY make sure you clearly ask what is not included in the base package.

They sell you thinking so many elements are included when really they are add ons. Implementation nightmare but ultimately better then our previous platform for employee ease of use.

Contact Paycom Customer Service

Website:
Mailing Address:
7501 W. Memorial Rd
Oklahoma City, OK 73142
Contact Paycom Customer Service