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Angelique, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please...
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#1506944 Review #1506944 is a subjective opinion of poster.
Paycom's reply to:

Alexis, thank you for reaching out to Paycom through Pissed Consumer. Direct deposit is set up through the company you are employed with. We recommend you contact your HR/payroll team to help you through the process of setting up direct deposit. If you have any other...
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#1488476 Review #1488476 is a subjective opinion of poster.
Paycom's reply to:

Paycom in Syracuse, New York - Great software and Mobile App, bad Customer Service

Thank you for sharing your experience with us. We recommend keeping the Paycom mobile app updated to the most recent release. Our records indicate you have been able to login successfully since your review. If you have additional questions or feedback, please fill out our mobile app form here: http://paycom.com/contact-us/mobile-app/
Review
#1411480 Review #1411480 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Recently, I needed to reset my phone and reinstall my all of my apps. When I reinstalled the Paycom app it no longer worked as it used to (which was perfectly).

I keep getting an error when I try to set up the Quick Login feature of the app. "The server gave an invalid Response. Please try again later." When I contacted Paycom through their mobile app feedback service I received the "Your phone is not supported, only Android 4.4 and above." When the play store clearly states 4.1 and above. I have 4.3.

Either they don't correctly update the play store version information or they employ lazy or inexperienced customer service representatives.

All I want is the great app to work again because it is easy to use and I had no issues up until this point. I have a feeling there is some security blocking my phone from being setup with my account but there isn't any sort of troubleshooting forum or helpful tool that I use to correct it.

Paycom's reply to:

Paycom - Custom reporting - meh

We appreciate your questions regarding the reporting options within the Paycom system. As each business case is unique, we recommend you reach out directly to your client support team regarding any reporting questions or possible feature requests. Our product development always welcomes new ideas and suggestions from our clients as it helps us better understand how we can support you. A member of the Paycom team will contact you regarding your feedback and question. We look forward to connecting with you.
Review
#1337019 Review #1337019 is a subjective opinion of poster.
Pros
  • Sales and implementation team
Cons
  • Cumbersome and sometimes ineffective problemsolving
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

One of the things that I was sold on about paycom was the custom reporting. there are many aspects that are great.

However, I cant wrap my ahead around this one thing. There is a report that i need for a billiing purpose, rather than payroll. The Total Hours by Time Range report is perfect, except it has employee pay rates on it. That's it.

I need that report without the rates. My specialist says it cant be done. That doesnt make sense at all. If the report is there and if some reports can be customized, I cannot accept that this report cant be customized.

Once it is customized.... I remain hopeful that I can get this report.... then I need it to run by department every day and email it interested departments.

Theoretically, each department may have different contacts. Can that be done?

Paycom's reply to:

Paycom - Current Customer Unhappy

Rachel, we’re sorry to hear you are unhappy with your experience with Paycom. We’re committed to being a trusted and valuable partner to your organization. The last thing we want is for you to be frustrated as our goal is to provide top shelf client support. Our team was happy to connect with you this week to discuss your concerns. Thank you for making us aware of the situation and we look forward to continue working with you on a resolution.
Review
#1239134 Review #1239134 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$750
Preferred solution
Let the company propose a solution

The last company I worked for had Paycom already going when I began, it was a great experience all around. This time, I brought Paycom in when I started working at a new company and there has been nothing but issue after issue.

The onboarding process did not set up our PTO accrual correctly, did not have our account information correct. Then we changed our FIEN number and the process to switch over EE's has been awful. My rep assigned to me is way too busy to return my calls or emails in a timely manner. His supervisor has yet to return my last email, nor has he (from last Thursday).

I had a horrible time processing my last payroll with the new system. I had no idea Paycom was going to make me switch to a new payroll processing template when we obtained a new FIEN. Overall, we had to spend an additional $450 to upgrade our time clock to work with their new process plus I have spent numerous hours learning the new system and cleaning up mistakes. I feel like my Paycom representative is done with my concerns and am quite disappointed with Paycom.

Over the years, I have given Paycom glowing referrals and that has now come to an end. Unfortunately, this is just a small portion of what has been a growing problem over the past year.....

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Mailing Address:
Paycom
7501 W. Memorial Rd
Oklahoma City, OK 73142
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