Reply by Paycom

Karissa, we’re sorry to see this as your experience. We strive to nurture strong partnerships with each of our clients through consistent and transparent communication. We would like the opportunity to learn more about your experience, and how we can help. Please reach out to us at feedback@paycomonline.com, and a member of our team would be happy to connect with you.
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This is a company that seems to be having some internal changes to its policies and practices. The first sign is when our sales person quit.

Upper Management and local sales team members blame each other instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice. We chose this company because it had excellent reviews and we were told that our price point would not change, that Paycom does not raise their prices on existing clients.

Lie. Just received a notice of a 3.8% after one year. We were told price would only increase if we opted to use any future add on features they developed. We were also misled and told that what we signed on for included all the modules they offered at the time of signing.

Another lie. When we went to get training on some of these features, we were told we didn't have them activated even though we provided email proof with our sales person that we were expecting to have access to these modules when we signed on. I do not trust this company at this point.

A little over a year with them and we've had two major issues where we've had the bait and switch pulled on us. Our client Specialist is amazingly helpful and responsive though.

Product or Service Mentioned: Paycom Payroll Services.

Preferred solution: Let the company propose a solution.

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