Reply by Paycom

Therese, we appreciate you bringing this matter to our attention and we’re glad to hear that you’ve already been able to connect with members of our team regarding your experience and feedback. We look forward to continue to work with you to resolve any remaining questions or concerns that you may have. Thank you for giving us the opportunity to support you in this matter.
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Paycom's sales team is good.They spend time with you to find out exactly what you need and assure you every step of the way that they can deliver.

They were so good we believed them!

Unfortunately for us their database can not do what they claimed it would and even worse their implementation team barely knows their own product.

What should have been a 12 week implementation process is still in process six months later.

Be prepared to do your own implementation and to fix errors that are created by Paycom's implementation team.In the end you'll know more about their product then they do.

Reason of review: Poor customer service.

Preferred solution: Provide experienced, knowledgable specialists who can properly configure the software to deliver a stable product. .

I didn't like: Continuous problems, Support staff.

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