Paycom's reply to:

Paycom is terrible

We’re sorry you are unhappy with your Paycom experience. Our goal is to provide 5-star service to both our clients and users. We'd like to learn more about what you'd like to see from Paycom. Please fill out this form: https://paycom.com/contact-us/mobile-app/
ID
#1581443 Review #1581443 is a subjective opinion of poster.

Nothing is user friendly or even remotely intuitive. Everything is 10x more difficult with this service. Thanks.

Paycom's reply to:

Paycom - Worst Payroll Company

Jim, we understand you are unhappy with your experience with Paycom. A member of our client support team will reach out to you.
ID
#1505015 Review #1505015 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$40

I believe this is my third negative review of Paycom; we used their services from November 2017-June 2018. My initial complaints were related to how badly they handled our implementation.

Our first payrolls were a complete nightmare, due to our implementation “specialist,” pulling old data from our previous payroll vendor. During the first several months using Paycom, we had to deal with an endless number of issues. We finally had to make the decision to cut our loses (more than $40,000), and terminate their services.

Despite losing a large some of money with Paycom, we were happy to move on to a competent payroll provider. Unfortunately, we started to receive letters from the IRS demanding money, because Paycom did not pay our taxes correctly.

The first bill was $10,000, which was due to an under payment. The second bill was for more $463,000, which was a result of Paycom not filing our taxes with the right form—not sure how a payroll company does this, but Paycom did. In addition, Paycom filed our quarterly taxes late. Lastly, we just received a letter from Social Security saying that the there is $30,000 discrepancy in what was reported to the IRS and Social Security.

Paycom’s incompetence is truly terrifying.

Choosing Paycom was the worst business decision we have ever made as an organization, and one that has negatively affected our business is so many ways. We are constantly in a state of anxiety as we wait for the next threatening letter to come from the IRS, due an error that Paycom made in filing our taxes.

Paycom's reply to:

Paycom - Non-responsive

Hi Aree, we wanted to follow up and see if you had a chance to talk to your HR/Payroll department about this issue. Thank you.
ID
#1476737 Review #1476737 is a subjective opinion of poster.

I entered the wrong account number when I set up direct deposit on Paycom. I corrected the error on Monday and my bank informed me that the account number I entered initially was nonexistent so the money should still be within the payroll system. My job’s accounting manager has been trying to figure where the money has gone but for the past two days has not received any correspondence back from Paycom on how to rectify this issue.

Paycom's reply to:

Paycom is useless

Dom, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information or security question answers, please reach out directly to your HR/payroll team. If you are using the mobile app and would like additional assistance, please fill out our mobile app feedback form here: http://paycom.com/contact-us/mobile-app/ . Thank you.
ID
#1470307 Review #1470307 is a subjective opinion of poster.

After initial registration I cannot log back into the app. Tired of the standard rigmarole about how it's the user's fault.

How am I to reset my password when the useless app ask security questions I never picked.

What a waste of my time and my health this has been. Remember when things were made and they actually did what they were made for...you nerds can't even get the nerd stuff right

Paycom's reply to:

Paycom - Login

Alexis, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. Additionally, we recommend downloading the free Paycom mobile app from the App Store or Google Play Store. You will have the ability to set up one of the quick login options available: 4-digit PIN, fingerprint or facial recognition dependent on your device capability. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1462205 Review #1462205 is a subjective opinion of poster.
Pros
  • People
Cons
  • Several lockouts
Reason of review
Work Experience or Job Application

I can't log in to approve my hours

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. Additionally, we recommend downloading...
View full review
ID
#1457151 Review #1457151 is a subjective opinion of poster.
Paycom's reply to:

Paycom - Every time I need to get on the site something goes wrong

We’re sorry to read you are frustrated and would like to learn more about your experience. The Paycom solution is available 24/7 as we are a SaaS provider. We recommend you download our free mobile app for iOS or Android, which allows you access the employee self-service portal when you need it. If you have any questions, please reach out to your HR/payroll team.
ID
#1396694 Review #1396694 is a subjective opinion of poster.

I do my computer work when i get home and your office is closed resulting in my time being wasted.

Resolved
Paycom's reply to:

Resolved: Paycom - VERY DISAPPOINTED!!!!

We are sorry to hear you weren’t able to access your account in a timely manner. If you have downloaded the app, you can setup Touch ID or Face ID which will help ensure easier access to your account moving forward. For security reasons, all password resets must be done through your employer.
ID
#1394987 Review #1394987 is a subjective opinion of poster.
Cons
  • Login process
Reason of review
Poor customer service

Update by user Nov 06, 2018

My employer fixed the issue.

Original review posted by user Nov 06, 2018

Im very disappointed with this new way for employees to access our paystubs, W2, or any work document. I dont use this App often so of course I forgot the answers to my security questions, the people from the angency that I work for don't do anything to help me recover my account fast enough.

I need to print copies of my paystubs ASAP and I cant even access my acount, I called corporate and they CAN'T ASSIST ME because it has to be my employer to call them!. Its ridiculous that me being the employee for such account am not allowed to fix this situation on my own.

There has to be a way for employees to access our account and recover information without the need of our employer. I really dont find it necessary for this app to required so many security questions.

Paycom's reply to:

Paycom - Failure to File our Taxes

Jim, we are sorry to hear that you are unhappy with your experience with Paycom and appreciate you bringing it our attention. A member of our team will reach out to you regarding your comments and we will share your experience with our leadership team. We look forward to the opportunity to resolve this matter with your organization.
ID
#1361331 Review #1361331 is a subjective opinion of poster.
Cons
  • Poor service
Reason of review
Bad quality
Loss
$30000

After a horrendous implementation process, months of mistakes, and terrible customer service we fired Paycom. While our horrible experience with Paycom resulted in losing more than $30,000, it was our only option, since the system was never going to work as promised by the salespeople.

Once we moved on from Paycom, we thought this whole nightmare was behind us. We were dead wrong. We received notification from the IRS that Paycom neglected to file our taxes for three quarters. When we contacted Paycom, their response was that they did know they were supposed to file our taxes--which is nonsense.

We were told that someone from the Tax Department would get in contact with us. It's been more than a month, and no one has contacted us, and our repeated calls have gone no where. We get a standard response that "they are working on it, and they will call us back."

Since no one will get back to us, and we don't know who to contact, I am posting this review in hopes that we can get the help we need to get our taxes filed.

Contact Paycom Customer Service

Website:
Mailing Address:
7501 W. Memorial Rd
Oklahoma City, OK 73142
Contact Paycom Customer Service
Paycom's reply to:

Paycom - Payroll Nightmare!

We’re sorry you were unhappy with your experience with Paycom and appreciate you bringing this matter to our attention. As we are committed to top shelf customer service and the success of our clients, we’d like to learn more about your experience to share with our leadership team. A member of our team will reach out to you to discuss your experience further.
ID
#1295031 Review #1295031 is a subjective opinion of poster.
Cons
  • Failure to fulfill their promises
Reason of review
Bad quality
Loss
$40000

Update by user Aug 02, 2018

I did receive a follow-up call from Paycom. Unfortunately, it was too late; we had already terminated our services with Paycom.

Nevertheless, we recently received a notice from the IRS that Paycom failed to file our 941. Not sure how a payroll company could neglect to file a 941, as this is one of of their basic functions, but Paycom did.

It's unbelievable that a payroll company could be this terrible. I am left wondering how Paycom manages to stay in business...

Original review posted by user Jul 03, 2018

Our company’s experience with Paycom has been nothing short of a nightmare. The implementation was a total failure, which resulted in more in more than 50 employees not getting paid or paid incorrectly on our first payroll. The problem was created by Paycom pulling inactive information from our existing payroll company, and loading the inactive information into Paycom. This created a situation where employees’ direct deposits went into the wrong accounts or closed accounts. The mistakes were not just limited to the direct deposits. Paycom managed to get most of our deductions (Section 125, 401(K), advances, etc.) wrong, as well.

We all hoped that once we got passed the implementation failure, the system would work as promised. Unfortunately, the implementation problems were just the tip of the iceberg. We encountered problems with most of Paycom’s products. The ACA software and support was a joke. With our previous payroll provider, ADP, getting the 1095s completed took about 10 minutes, with Paycom it two days.

Additionally, our implementation team couldn’t get our GL to work, and managed to make matters worse every time they tried to help. At this time, we are paying our accountant to get our GL fixed, but Paycom messed it up so badly, even our accountant has not been successful in getting the GL work.

The ultimate insult to injury was that Paycom underpaid our quarterly taxes by nearly $10,000. Like all of Paycom’s shortcomings, they never took responsibility for their mistake, but blamed ADP for the mistake—even though ADP wasn’t responsible for our taxes during that quarter.

Due to all of the issues we had with Paycom, we couldn’t even fire them, until we had these problems corrected. After six agonizing months, and more than $40,000 wasted, we were finally able to terminate our services with Paycom. Choosing Paycom was the biggest, and costliest, mistake our company has ever made.