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Martin, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please...
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Review
#1482721 Review #1482721 is a subjective opinion of poster.
Paycom's reply to:

Paycom in Greenwood Village, Colorado - Call me please

Molly, thank you for reaching out to us. Please contact your HR/payroll team directly regarding any issues or concerns you have regarding your login information and/or security questions. Visit the following URL for more information: http://paycom.com/contact-us/tips/
Review
#1430650 Review #1430650 is a subjective opinion of poster.

I can't log into my account. My name is Molly Johnston, and my email is johns*********@gmail.com.

please call 303-842-**** or email a link to reset my password. I fear that someone hacked into my account because my security questions have been changed.

Paycom's reply to:

Paycom - Account Review from Broomfield, Colorado

Response: “Our cloud-based software does require a pin, however, if you are referencing Paycom’s employee self-service module and need your password reset, please contact your HR/payroll department. For further help and guidance concerning your login credentials, please visit our FAQ page here: paycom.com/contact-us/faq/.
Review
#935084 Review #935084 is a subjective opinion of poster.
Reason of review
Damaged or defective

My transaction pin was block during a network distortion and ever since den I have straggling, making enquiries on how to reset it but all to no avail. I can't even do any transaction with my account for up to 3 months now. It very bad.

Resolved
Paycom's reply to:

Paycom in Colorado Springs, Colorado - Overpromise and underdeliver - Resolved

We appreciate you bringing this to our team’s attention and are glad we were able to connect with you and resolve everything. Thank you for being a valued client of ours!
Review
#930038 Review #930038 is a subjective opinion of poster.
Pros
  • Staff
  • Website
Cons
  • Company policies
Reason of review
Bad quality
Loss
$60000
Paycom - Overpromise and underdeliver

Update by user Oct 26, 2016

They eventually agreed to amend the W2 and the filing. They are also refunding the cost of the convertor.

Original review posted by user Oct 03, 2016

In our situation, we were promised many things by Paycom and even paid thousands for a payroll "convertor" which would convert our POS data to payroll upload which after a year has still not been delivered in a usable state.

We pay most of our employees commission and were told they could handle it. They couldn't. They aren't able to provide percentages and we had to change our commission rates to do a work-around, costing us close to $10,000 a year. Also, the sales dollars are getting counted as hours, so their paychecks never list their correct hours. . .

We we told they would be responsible for our payroll, don't worry. When they did the set-up for medical insurance they setup the owner using their "owner" setup. We told them numerous times it did not look like it was correct but they assured us it was. Then after year-end and our CPA review, we found it was not correct and we would have to get Paycom to redo all the tax forms and we would have to amend our corporate and private tax returns. Not only does Paycom want money to fix their error, they want a release because they "aren't responsible for payroll", they are "only and online payroll software provider".

On the good side, the staff are very nice. Unfortunately they are not given enough time or control to do the job right.

Paycom's reply to:

Paycom - Review in Accounting category from Denver, Colorado

Providing our customers and their employees the most accurate information is a priority at Paycom. We strive to ensure all information is completely accurate and delivered in a timely manner. For more information on your payroll information, including pay stubs and tax forms, we encourage you to reach out to your payroll/HR department for more information. We simply process payrolls submitted on behalf of our clients.
Review
#869584 Review #869584 is a subjective opinion of poster.
Reason of review
Problems with payment

My company uses Paycom. They have messed up several times this year, causing severely delayed W-2s and an unannounced $120 deduction from our paychecks to fix their mistake. Awful!

Paycom - Review in Employees and Ex-employees category from Pueblo, Colorado

I'm a worker at Paycom & have never been happier. Great leadership, great people, ever improving product. The best is yet to come!
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Review
#597369 Review #597369 is a subjective opinion of poster.
Paycom's reply to:

Paycom: The Online Payroll Company:One big lie after another

In response to the accusations aimed at Paycom in the original post and to some of the corresponding posts, Paycom would like to ask any readers or posters to this particular claim to consider the following.

Not everyone who wants to work for Paycom is the right fit. We have extremely high standards. Hiring the best and the brightest allows us to grow our customer base, continue to develop cutting edge technology and provide our customers with first-class, experienced service and support.

We have proof our model works. Paycom has been honored seven years in a row by Inc. 500/5000, an exclusive ranking of nation’s fastest-growing private companies. We have grown from one office in Oklahoma City in 1998 to 20 offices across the nation in 2012 with over 500 employees and thousands of customers across the nation. Paycom was recently named to the prestigious list of Oklahoma’s Best Places to Work for 2012.

Our future is bright. We are currently adding 20+ employees each month, have more sales offices in the works and more and more companies are choosing Paycom as their Human Resource technology provider.
Review
#122556 Review #122556 is a subjective opinion of poster.

Paycom is a 3rd party online payroll and hr administrator. The concept is great,but the major problems begin at the corporate level, particularly in management.

I will never do business with a company with such low hiring standards and poor regard for their employees, nor would I ever recommend their services to any person I know in the accounting or HR field. For one, they are constantly hiring and firing account managers. For example, they just laid off 8 out of 16 employees within their Denver office. How can I rely on a company that seems to be sinking faster than the Titanic.

Save yourself the trouble and stick with you current Payroll Administration and HR outsourcing or find one of the companies that have been around for more than just 10 years. Good luck to you.

Contact Paycom Customer Service

Mailing Address:
Paycom
7501 W. Memorial Rd
Oklahoma City, OK 73142
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