Paycom's reply dated Nov 25, 2020 to: Lawrence M Ies's review

Lawrence, we’re sorry to hear you’re experiencing difficulties. We encourage you to connect with your organization's HR team for assistance with accessing and verifying your login credentials. Because of our dedication to the protection of all of our users' data, only your organization's team can access your information. If you need further assistance or have additional feedback, please reach out to us at feedback@paycomonline.com.
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Lawrence M Ies
map-marker Philadelphia, Pennsylvania
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#2301853 
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I need to login in so I can fill out my w2

I to get into my account, so I can log in to fill out my w2

Preferred solution: Let the company propose a solution

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Stephen A Gqs
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#2280832 
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Trash

Deposits are not made it time to make it to your bank account on the deposit date . Caused lot of problems .

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Loss:
$15

Preferred solution: Deliver product or service ordered

User's recommendation: Dont buy this

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Paycom's reply dated Dec 20, 2021 to: Allison D Cna's review

Hi, Allison! We advised your employer how to resolve your login credentials. Let us know if we can be of any additional help by reaching out to us directly at feedback@paycomonline.com.
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Allison D Cna
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#2232671 
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Problem with secondary verification lost phone

I currently lost my cell phone and now have not been able to log in to punch my time card. Is there anyway I can remove the secondary verification without logging in on my end?? Even my management team here at Hilton are unable to help me and I am doing this on my shift@!@!

Preferred solution: Let the company propose a solution

User's recommendation: Frustrating.

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Paycom's reply dated Oct 29, 2020 to: Janice T Fjx's review

Your feedback is important to us. And as you’ve seen, we are eager to address your comments and ensure everything is functioning as it should. Your representative and supervisor have already reached out, but please let us know if we can be of further help.
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Janice T Fjx
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#2203594 
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Frustrated

To Whom It May Concern:

I just moved from Paycor to Paycom. I was emphatically told that Paycom was much better than Paycor. I had used Paycom at a prior employer for 3-months and liked the product. I went into detail about what I needed, and how the two things I didn't like from Paycor was the inefficiency of the Time and Attendance side with the HRM side, and their Customer Service, but other than that I had everything I needed to get the job done, when CS responded.

Today, I don't have half of the services Paycor gave me - at a less cost than I am currently paying for Paycom. When I ask about a service, I have to pay even more for it. My implementation group obviously has been assigned other customers, and so I am the last to receive services. My first payroll was a mess as well as my benefits Open Enrollment even thought I had made a point to indicate several times that the system needed to be open by 9/8. Instead, it was open on 9/14, and all the benefits were incorrect. Making me struggle with getting my employee enroll with only one day.

Then I asked for my Holiday be entered with the rule of having to work the day before and after to be paid the holiday. The answer I got was, "I don't think we can do that." My attendance policy is not working correctly either.

I could go on and on, but I hope you get the picture. As an HR Professional, being responsive and providing excellent customer service to my employees it extremely important to me. My expectation on this is extremely high when I am the customer.

Cordially,

Janice Torres, PHR

Pacer Marine

Preferred solution: I was told Paycom was better than Paycor; be better.

User's recommendation: If HR can dream it Paycom should be able to Deliver It. Hire HR professional who understand what we really need to be efficient and make an impact on the business.

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Paycom's reply dated Sep 15, 2020 to: Julian V Gpf's review

We’re sorry you are experiencing these difficulties. If your HR department was unable to help you with your secure login credentials, we can have your company’s dedicated service specialist reach out to help. Or feel free to connect with us directly at feedback@paycomonline.com and we can gather more information about the issue you are experiencing.
author's review
Julian V Gpf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer
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#2166190 
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I can't log in at all

can't get in to my account and my job sensed are reset email & that still not work

Loss:
$80

Preferred solution: Let the company propose a solution

User's recommendation: They bad

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Resolved
Dalton H Zwi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

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#2123012 
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Resolved: Did not recieve full check.

Updated by user Aug 19, 2020

Company fixed the issue and I have been provided with apology. I overlooked my bank statements and my math. There was no error..

Original review Aug 18, 2020

*UPDATE* I over-looked my bank statements. There was no error.

I have worked overtime for over two weeks, and I only got a week's worth of pay. Why did this happen?

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1

Paycom's reply dated Jul 30, 2020 to: Mechelle M's review

We are happy you were able to speak to our team and resolve any concerns. Thank you for your updated review!
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Mechelle M
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#2087751 
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Paycom follow up review to my refund dispute (KESR DSP)

I filed a complaint on July 17, 2020. Regarding my refund due to product misrepresentation.

I want everyone to know that paycom leadership does care. I had the pleasure of speaking to their Regional VP (Ms S.) who reached out to me directly to rectify the issues we faced. She was very warm and truly concerned to learn about our experience with paycom and its representatives. She has assured me we will be made whole(getting our refund).

I don't want others to think paycom isn't a good product.--it is. I am happy to know that paycom leadership believes in doing the right thing. Ms S. was very knowledgeable of what DSPs need, and she really understands the product functionality I was seeking when we considered paycom.

I believe! Ms S.

thanks for making it right and for making a positive difference! #paycom

Preferred solution: resolved

User's recommendation: yes paycom is a good payroll/hr product

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Vanessa C Unz
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#2083281 
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Received an email but don’t have an account

Paycom - Received an email but don’t have an account

I received an email to complete a checklist and training on paycom ESS but I dont work and I have never heard of paycom. The only thing I can think of is that I did cash crates a couple of months ago to earn money but was never paid

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Preferred solution: Why did I receive this email do I have money I don’t know about

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Paycom's reply dated Jun 05, 2020 to: sara k Yuo's review

Sara, we’re sorry to hear this. To protect users’ data, only your previous employer’s HR or payroll department has access to your information. If you have additional questions, please reach out to us directly at feedback@paycomonline.com.
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sara k Yuo
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#1968712 
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NO EMPLOYEE SUPPORT

Every complaint about being locked out they say go to HR... My HR LOCKED ME OUT OF MY ACCOUNT AFTER BEING LET GO AND NOW I CANT ACCESS MY INFORMATION!

I have reached out to HR and they refuse to unlock my account. This is BS and I dont see how it is legal

Cons:
  • Customer service

Preferred solution: Access MY PERSONAL account info

User's recommendation: NOPE

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Paycom's reply dated May 25, 2020 to: Oenney D's review

Oenney, we’re always here to help! Please reach out to our team directly at feedback@paycomonline.com.
author's review
Oenney D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Cedar Rapids, Iowa
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#1938788 
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I’ve been trying for days to get a hold of these people and it’s ridiculous

Ive been trying for days to get a hold of these people and its ridiculous. I dont know what kind of company this is but I dont think theres an actual person that works there

Preferred solution: I can’t figure out how to use your app

User's recommendation: They suck

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Paycom's reply dated May 20, 2020 to: Guest-1934874's review

We’re sorry you are experiencing these difficulties, and we’d like to help! Please connect with us directly at http://paycom.com/contact-us/mobile-app/, and a member of our team will follow up with you.
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Anonymous
map-marker La Crosse, Wisconsin
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#1934874 
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Can't get on paycom website

it keeps asking me for answers to security questions without asking the question

User's recommendation: get rid of timeclocks that spread covid 19

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Paycom's reply dated May 12, 2020 to: Moussa F's review

Moussa, we recommend reaching out to your HR team for assistance with resetting your security questions. Because of our dedication to protecting all of Paycom’s users’ data, only your organization’s team can access and reset their users' information. If you have additional questions, please reach out to us directly at feedback@paycomonline.com.
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Moussa F
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#1914553 
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I forgot my security question

I want to set my direct deposit but I can not because I forgot the security questionquestion

Preferred solution: Reset security question

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Paycom's reply dated May 01, 2020 to: Martreal W's review

Martreal, we’re sorry to see you are experiencing difficulties. Please reach out to your HR team for assistance with updating your contact information. Because of our dedication to ensuring the protection of our users’ data, only your company’s team can access their users’ information. Once this has been updated, you will be able to verify your account from your new number. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com.
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Martreal W
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#1889921 
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Cannot change my old phone number to verify it's me.

I'm trying to print off paystubs from paycom and it want me to do a verification through a number i no longer have . And it won't let me change the number please HELP !!

Preferred solution: help change phone number

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Paycom's reply dated Apr 27, 2020 to: Monysia M's review

Monysia, we’re sorry to see you are experiencing difficulties. We encourage you to connect with your HR team for assistance accessing and updating your contact information. Once this has been updated, you will be able to verify your account from your new number.
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Monysia M
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#1879135 
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I need to change my number on my account

I have a new number and dont have access to my old number to login to my account

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Paycom's reply dated Apr 10, 2020 to: Thomas H Cwg's review

Thomas, we're sorry you are experiencing difficulties, and we'd like to help. Please connect with our team at paycom.com/contact-us/mobile-app.
author's review
Thomas H Cwg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer
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#1861135 
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Login issue

Having horrible time here. I've been using the mobile Paycom app for 3 months with no issue till recently.

When trying to log in I get "Error The server gave an invalid response. Please try again later." At first I was able to log in on the 3rd try but now I can not log in at all. Using a web browser I have ZERO issues, only the app is the problem. I use a Verizon droid Samsung Note 3.

My wife has no problems, and she has the same style phone. I can only guess that it's my phone but where to start?

Any thoughts or fixes to this issue would be appreciated. Till I get this fixed the app is useless and taking up space on my phone.

Preferred solution: fix the app

User's recommendation: no recommendation at this time

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