Paycom's reply to:

I need to login in so I can fill out my w2

Lawrence, we’re sorry to hear you’re experiencing difficulties. We encourage you to connect with your organization's HR team for assistance with accessing and verifying your login credentials. Because of our dedication to the protection of all of our users' data, only your organization's team can access your information. If you need further assistance or have additional feedback, please reach out to us at feedback@paycomonline.com.
author's review
ID
#2301853 Review #2301853 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

I to get into my account, so I can log in to fill out my w2

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New Reviewer

Trash

Deposits are not made it time to make it to your bank account on the deposit date . Caused lot of problems .

User's recommendation: Dont buy this.

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ID
#2280832 Review #2280832 is a subjective opinion of poster.
Loss
$15
Preferred solution
Deliver product or service ordered
Paycom's reply to:

Problem with secondary verification lost phone

Hi, Allison! We advised your employer how to resolve your login credentials. Let us know if we can be of any additional help by reaching out to us directly at feedback@paycomonline.com.
author's review
ID
#2232671 Review #2232671 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

I currently lost my cell phone and now have not been able to log in to punch my time card. Is there anyway I can remove the secondary verification without logging in on my end?? Even my management team here at Hilton are unable to help me and I am doing this on my shift@!@!

User's recommendation: Frustrating.

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Paycom's reply to:

Paycom - Frustrated

Your feedback is important to us. And as you’ve seen, we are eager to address your comments and ensure everything is functioning as it should. Your representative and supervisor have already reached out, but please let us know if we can be of further help.
author's review
ID
#2203594 Review #2203594 is a subjective opinion of poster.
Preferred solution
I was told Paycom was better than Paycor; be better.
New Reviewer

To Whom It May Concern:

I just moved from Paycor to Paycom. I was emphatically told that Paycom was much better than Paycor. I had used Paycom at a prior employer for 3-months and liked the product. I went into detail about what I needed, and how the two things I didn't like from Paycor was the inefficiency of the Time and Attendance side with the HRM side, and their Customer Service, but other than that I had everything I needed to get the job done, when CS responded.

Today, I don't have half of the services Paycor gave me - at a less cost than I am currently paying for Paycom. When I ask about a service, I have to pay even more for it. My implementation group obviously has been assigned other customers, and so I am the last to receive services. My first payroll was a mess as well as my benefits Open Enrollment even thought I had made a point to indicate several times that the system needed to be open by 9/8. Instead, it was open on 9/14, and all the benefits were incorrect. Making me struggle with getting my employee enroll with only one day.

Then I asked for my Holiday be entered with the rule of having to work the day before and after to be paid the holiday. The answer I got was, "I don't think we can do that." My attendance policy is not working correctly either.

I could go on and on, but I hope you get the picture. As an HR Professional, being responsive and providing excellent customer service to my employees it extremely important to me. My expectation on this is extremely high when I am the customer.

Cordially,

Janice Torres, PHR

Pacer Marine

User's recommendation: If HR can dream it Paycom should be able to Deliver It. Hire HR professional who understand what we really need to be efficient and make an impact on the business.

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Paycom's reply to:

I can't log in at all

We’re sorry you are experiencing these difficulties. If your HR department was unable to help you with your secure login credentials, we can have your company’s dedicated service specialist reach out to help. Or feel free to connect with us directly at feedback@paycomonline.com and we can gather more information about the issue you are experiencing.
author's review
ID
#2166190 Review #2166190 is a subjective opinion of poster.
Loss
$80
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

can't get in to my account and my job sensed are reset email & that still not work

User's recommendation: They bad.

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Resolved: Did not recieve full check.

Update by user Aug 19, 2020

Company fixed the issue and I have been provided with apology. I overlooked my bank statements and my math. There was no error..

Original review posted by user Aug 18, 2020
*UPDATE* I over-looked my bank statements. There was no error. I have worked overtime for over two weeks, and I only got a week's worth of pay. Why did this happen?
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Resolved
ID
#2123012 Review #2123012 is a subjective opinion of poster.
Paycom's reply to:

Paycom follow up review to my refund dispute (KESR DSP)

We are happy you were able to speak to our team and resolve any concerns. Thank you for your updated review!
author's review
ID
#2087751 Review #2087751 is a subjective opinion of poster.
Preferred solution
resolved
New Reviewer

I filed a complaint on July 17, 2020. Regarding my refund due to product misrepresentation.

I want everyone to know that paycom leadership does care. I had the pleasure of speaking to their Regional VP (Ms S.) who reached out to me directly to rectify the issues we faced. She was very warm and truly concerned to learn about our experience with paycom and its representatives. She has assured me we will be made whole(getting our refund).

I don't want others to think paycom isn't a good product.--it is. I am happy to know that paycom leadership believes in doing the right thing. Ms S. was very knowledgeable of what DSPs need, and she really understands the product functionality I was seeking when we considered paycom.

I believe! Ms S.

thanks for making it right and for making a positive difference! #paycom

User's recommendation: yes paycom is a good payroll/hr product.

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New Reviewer

Received an email but don’t have an account

Paycom - Received an email but don’t have an account
I received an email to complete a checklist and training on paycom ESS but I dont work and I have never heard of paycom. The only thing I can think of is that I did cash crates a couple of months ago to earn money but was never paid
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ID
#2083281 Review #2083281 is a subjective opinion of poster.
Preferred solution
Why did I receive this email do I have money I don’t know about
Paycom's reply to:

NO EMPLOYEE SUPPORT

Sara, we’re sorry to hear this. To protect users’ data, only your previous employer’s HR or payroll department has access to your information. If you have additional questions, please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1968712 Review #1968712 is a subjective opinion of poster.
Cons
  • Customer service
Preferred solution
Access MY PERSONAL account info
New Reviewer

Every complaint about being locked out they say go to HR... My HR LOCKED ME OUT OF MY ACCOUNT AFTER BEING LET GO AND NOW I CANT ACCESS MY INFORMATION!

I have reached out to HR and they refuse to unlock my account. This is BS and I dont see how it is legal

User's recommendation: NOPE.

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Paycom's reply to:

I’ve been trying for days to get a hold of these people and it’s ridiculous

Oenney, we’re always here to help! Please reach out to our team directly at feedback@paycomonline.com.
author's review
ID
#1938788 Review #1938788 is a subjective opinion of poster.
Preferred solution
I can’t figure out how to use your app

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Ive been trying for days to get a hold of these people and its ridiculous. I dont know what kind of company this is but I dont think theres an actual person that works there

User's recommendation: They suck.

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Paycom's reply to:

Can't get on paycom website

We’re sorry you are experiencing these difficulties, and we’d like to help! Please connect with us directly at http://paycom.com/contact-us/mobile-app/, and a member of our team will follow up with you.
author's review
ID
#1934874 Review #1934874 is a subjective opinion of poster.

it keeps asking me for answers to security questions without asking the question

User's recommendation: get rid of timeclocks that spread covid 19.

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Paycom's reply to:

I forgot my security question

Moussa, we recommend reaching out to your HR team for assistance with resetting your security questions. Because of our dedication to protecting all of Paycom’s users’ data, only your organization’s team can access and reset their users' information. If you have additional questions, please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1914553 Review #1914553 is a subjective opinion of poster.
Preferred solution
Reset security question
New Reviewer

I want to set my direct deposit but I can not because I forgot the security questionquestion

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Paycom's reply to:

Cannot change my old phone number to verify it's me.

Martreal, we’re sorry to see you are experiencing difficulties. Please reach out to your HR team for assistance with updating your contact information. Because of our dedication to ensuring the protection of our users’ data, only your company’s team can access their users’ information. Once this has been updated, you will be able to verify your account from your new number. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1889921 Review #1889921 is a subjective opinion of poster.
Preferred solution
help change phone number
New Reviewer

I'm trying to print off paystubs from paycom and it want me to do a verification through a number i no longer have . And it won't let me change the number please HELP !!

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Paycom's reply to:

I need to change my number on my account

Monysia, we’re sorry to see you are experiencing difficulties. We encourage you to connect with your HR team for assistance accessing and updating your contact information. Once this has been updated, you will be able to verify your account from your new number.
author's review
ID
#1879135 Review #1879135 is a subjective opinion of poster.
New Reviewer

I have a new number and dont have access to my old number to login to my account

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Paycom's reply to:

Login issue

Thomas, we're sorry you are experiencing difficulties, and we'd like to help. Please connect with our team at paycom.com/contact-us/mobile-app.
author's review
ID
#1861135 Review #1861135 is a subjective opinion of poster.
Preferred solution
fix the app

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Having horrible time here. I've been using the mobile Paycom app for 3 months with no issue till recently.

When trying to log in I get "Error The server gave an invalid response. Please try again later." At first I was able to log in on the 3rd try but now I can not log in at all. Using a web browser I have ZERO issues, only the app is the problem. I use a Verizon droid Samsung Note 3.

My wife has no problems, and she has the same style phone. I can only guess that it's my phone but where to start?

Any thoughts or fixes to this issue would be appreciated. Till I get this fixed the app is useless and taking up space on my phone.

User's recommendation: no recommendation at this time.

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