Paycom's reply to:

Paycom follow up review to my refund dispute (KESR DSP)

We are happy you were able to speak to our team and resolve any concerns. Thank you for your updated review!
author's review
ID
#2087751 Review #2087751 is a subjective opinion of poster.
Preferred solution
resolved
New Reviewer

I filed a complaint on July 17, 2020. Regarding my refund due to product misrepresentation.

I want everyone to know that paycom leadership does care. I had the pleasure of speaking to their Regional VP (Ms S.) who reached out to me directly to rectify the issues we faced. She was very warm and truly concerned to learn about our experience with paycom and its representatives. She has assured me we will be made whole(getting our refund).

I don't want others to think paycom isn't a good product.--it is. I am happy to know that paycom leadership believes in doing the right thing. Ms S. was very knowledgeable of what DSPs need, and she really understands the product functionality I was seeking when we considered paycom.

I believe! Ms S.

thanks for making it right and for making a positive difference! #paycom

User's recommendation: yes paycom is a good payroll/hr product.

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New Reviewer

Received an email but don’t have an account

Paycom - Received an email but don’t have an account
I received an email to complete a checklist and training on paycom ESS but I dont work and I have never heard of paycom. The only thing I can think of is that I did cash crates a couple of months ago to earn money but was never paid
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Comment
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ID
#2083281 Review #2083281 is a subjective opinion of poster.
Preferred solution
Why did I receive this email do I have money I don’t know about
Paycom's reply to:

NO EMPLOYEE SUPPORT

Sara, we’re sorry to hear this. To protect users’ data, only your previous employer’s HR or payroll department has access to your information. If you have additional questions, please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1968712 Review #1968712 is a subjective opinion of poster.
Cons
  • Customer service
Preferred solution
Access MY PERSONAL account info
New Reviewer

Every complaint about being locked out they say go to HR... My HR LOCKED ME OUT OF MY ACCOUNT AFTER BEING LET GO AND NOW I CANT ACCESS MY INFORMATION!

I have reached out to HR and they refuse to unlock my account. This is BS and I dont see how it is legal

User's recommendation: NOPE.

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Paycom's reply to:

I’ve been trying for days to get a hold of these people and it’s ridiculous

Oenney, we’re always here to help! Please reach out to our team directly at feedback@paycomonline.com.
author's review
ID
#1938788 Review #1938788 is a subjective opinion of poster.
Preferred solution
I can’t figure out how to use your app

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Ive been trying for days to get a hold of these people and its ridiculous. I dont know what kind of company this is but I dont think theres an actual person that works there

User's recommendation: They suck.

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Paycom's reply to:

Can't get on paycom website

We’re sorry you are experiencing these difficulties, and we’d like to help! Please connect with us directly at http://paycom.com/contact-us/mobile-app/, and a member of our team will follow up with you.
author's review
ID
#1934874 Review #1934874 is a subjective opinion of poster.

it keeps asking me for answers to security questions without asking the question

User's recommendation: get rid of timeclocks that spread covid 19.

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Paycom's reply to:

I forgot my security question

Moussa, we recommend reaching out to your HR team for assistance with resetting your security questions. Because of our dedication to protecting all of Paycom’s users’ data, only your organization’s team can access and reset their users' information. If you have additional questions, please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1914553 Review #1914553 is a subjective opinion of poster.
Preferred solution
Reset security question
New Reviewer

I want to set my direct deposit but I can not because I forgot the security questionquestion

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Paycom's reply to:

Cannot change my old phone number to verify it's me.

Martreal, we’re sorry to see you are experiencing difficulties. Please reach out to your HR team for assistance with updating your contact information. Because of our dedication to ensuring the protection of our users’ data, only your company’s team can access their users’ information. Once this has been updated, you will be able to verify your account from your new number. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1889921 Review #1889921 is a subjective opinion of poster.
Preferred solution
help change phone number
New Reviewer

I'm trying to print off paystubs from paycom and it want me to do a verification through a number i no longer have . And it won't let me change the number please HELP !!

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Paycom's reply to:

I need to change my number on my account

Monysia, we’re sorry to see you are experiencing difficulties. We encourage you to connect with your HR team for assistance accessing and updating your contact information. Once this has been updated, you will be able to verify your account from your new number.
author's review
ID
#1879135 Review #1879135 is a subjective opinion of poster.
New Reviewer

I have a new number and dont have access to my old number to login to my account

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Paycom's reply to:

Login issue

Thomas, we're sorry you are experiencing difficulties, and we'd like to help. Please connect with our team at paycom.com/contact-us/mobile-app.
author's review
ID
#1861135 Review #1861135 is a subjective opinion of poster.
Preferred solution
fix the app

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Having horrible time here. I've been using the mobile Paycom app for 3 months with no issue till recently.

When trying to log in I get "Error The server gave an invalid response. Please try again later." At first I was able to log in on the 3rd try but now I can not log in at all. Using a web browser I have ZERO issues, only the app is the problem. I use a Verizon droid Samsung Note 3.

My wife has no problems, and she has the same style phone. I can only guess that it's my phone but where to start?

Any thoughts or fixes to this issue would be appreciated. Till I get this fixed the app is useless and taking up space on my phone.

User's recommendation: no recommendation at this time.

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Paycom's reply to:

Paycom wont let me login

Kerry, we are sorry you are experiencing difficulties. Because of our dedication to ensuring the protection of all Paycom users’ data, only your company’s HR team can access user information. We encourage you to connect with your HR team for assistance with accessing and resetting your login credentials.
author's review
ID
#1843900 Review #1843900 is a subjective opinion of poster.
New Reviewer

Hr is not there I reset my phone now paycom won't let me login

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Paycom's reply to:

Paycom in the news

Sky, we're sorry to see our stance against hate speech has deterred you from utilizing our products for your organization. We are in alignment that free speech is a bedrock of our democracy. Free speech comes with the responsibility to listen and speak intelligently, particularly in an academic environment comprised of people from many different backgrounds. Just as people cannot yell “fire” at a public event, educators should not use hate speech in the classroom. Our company devotes our sponsorships to organizations whose principles align with ours. As such, we are using our freedom of speech to stand against hate speech and are hopeful our stance will spur others to action and strengthen the bonds of our community.
author's review
ID
#1820176 Review #1820176 is a subjective opinion of poster.
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I'm a business owner and one who is interested in solutions that Paycom offers. However, after reading Chad Ritchie's response to the problems that OU has experienced lately I will never consider using Paycom.

Are you kidding me??? Ritchie advocates circumventing "free speech" in the name of political correctness?

His actions and statements are outrageous and will be noticed by business owners.

User's recommendation: Stay away!!

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Paycom's reply to:

Can not log in / unknown error

Michael, we’re sorry you're experiencing difficulties. Please reach out to your company’s HR team for assistance accessing and verifying your credentials. Because of our dedication to the protection of Paycom users’ data, only your company’s team can access user information. If you need further assistance or have additional feedback, please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1816402 Review #1816402 is a subjective opinion of poster.
Preferred solution
make it work properly before you release it
New Reviewer

I could not punch out at the end of the day because it would not let me log in "unknown error". If I can not log in tomorrow then I quit, because THIS IS HOW I GET PAID!!! worthless app

User's recommendation: stay away.

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Paycom's reply to:

Terrible

Devin, please reach out to your company’s HR team to access and update your contact information. Because of our dedication to the protection of all Paycom users’ data, only your company’s team can access user information. Please contact us directly at feedback@paycomonline.com with any additional feedback, or if you need further assistance.
author's review
ID
#1807485 Review #1807485 is a subjective opinion of poster.
Preferred solution
Change my phone number on my account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I need to change my phone number on my paycom app so it can text me the verification code

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Paycom's reply to:

Security Questions

Max, we’re sorry to see you are experiencing difficulties logging in. We encourage you to reach out to your company’s HR/payroll team for assistance in verifying and resetting your login information. Because of our dedication to the protection of all Paycom users’ data, only your company’s team can access this information. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com.
author's review
ID
#1796392 Review #1796392 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Terrible. I know my login and even know my security questions, but when I get to the questions it says it’s incorrect and won’t let me login.

Please help me get into my account.

It just feels so unnecessary to have all head questions just to get logged in. I might get fired just because I can’t even login to this app.

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New Reviewer
Paycom's reply to:

Stephanie, we're saddened to see this as your experience. We strive to serve each of our clients with passion and purpose. We have passed this along to our team, and we will be reaching out to discuss your feedback. We're looking forward to speaking with you!
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ID
#1796192 Review #1796192 is a subjective opinion of poster.