There were several conversion errors when we switched to Paycom. I was assured that my sales rep had never had a conversion failure.
i would say wrong PTO roll forward and wring YTD 401k contribution totals comes pretty close to a failure. I would suggest anyone converting not rely on the conversion team at Paycom but run your own totals on every category (especially 401k contributions) before and after the conversion.
Now we cannot get any service to correct the problems. We need to issue corrected W2's.
That makes for great employee relations. The sales team will not even respond to my emails and the customer service is extremely indifferent.
Worst decision I have made in 30 years of management.
Product or Service Mentioned: Paycom Business Payroll Services.
Reason of review: Poor customer service.
Preferred solution: Price reduction.
I didn't like: Poor service, Reporting errors and poor responce.