Reply by Paycom

Rachel, we’re sorry to hear you are unhappy with your experience with Paycom. We’re committed to being a trusted and valuable partner to your organization. The last thing we want is for you to be frustrated as our goal is to provide top shelf client support. Our team was happy to connect with you this week to discuss your concerns. Thank you for making us aware of the situation and we look forward to continue working with you on a resolution.
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The last company I worked for had Paycom already going when I began, it was a great experience all around. This time, I brought Paycom in when I started working at a new company and there has been nothing but issue after issue.

The onboarding process did not set up our PTO accrual correctly, did not have our account information correct. Then we changed our FIEN number and the process to switch over EE's has been awful. My rep assigned to me is way too busy to return my calls or emails in a timely manner. His supervisor has yet to return my last email, nor has he (from last Thursday).

I had a horrible time processing my last payroll with the new system. I had no idea Paycom was going to make me switch to a new payroll processing template when we obtained a new FIEN. Overall, we had to spend an additional $450 to upgrade our time clock to work with their new process plus I have spent numerous hours learning the new system and cleaning up mistakes. I feel like my Paycom representative is done with my concerns and am quite disappointed with Paycom.

Over the years, I have given Paycom glowing referrals and that has now come to an end. Unfortunately, this is just a small portion of what has been a growing problem over the past year.....

Product or Service Mentioned: Paycom Business Payroll Services.

Reason of review: Order processing issue.

Monetary Loss: $750.

Preferred solution: Let the company propose a solution.

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