Reply by Paycom Sep 21, 2016

Thank you for bringing this to our team’s attention. We’re glad we were able to connect with you and resolve everything. Thank you for being a valued client of ours!
Author's
Surprise, Arizona
0 comments
Resolved

I have experienced repeated issues with our Worked Holiday pay formulas only to have them monetarily corrected and other pay formulas messed up.I emailed my specialist to report the issue and after no response call to find out that my specialist has been changed for the 7th time in two and a half years and the 4th new specialist in the last two months.

After working on the issue all day my specialist and their lead leave for the day with no resolution and no call to me to tell me if they had resolved the issue. The only good thing I can say is the after hours staff are good at their jobs. Two of the issues were resolved by them within an hour of calling them and staying on the phone to resolve.

My assigned specialist could not even bother to call me even after repeated requests to do so.

Review #918245 is a subjective opinion of a user.

PRODUCT OR SERVICE Paycom Customer Care
Reason of Review / Monetary Loss Both poor customer service and poor quality / Not specified
Preferred solution Let the company propose a solution

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