To Whom It May Concern:
I just moved from Paycor to Paycom. I was emphatically told that Paycom was much better than Paycor. I had used Paycom at a prior employer for 3-months and liked the product. I went into detail about what I needed, and how the two things I didn't like from Paycor was the inefficiency of the Time and Attendance side with the HRM side, and their Customer Service, but other than that I had everything I needed to get the job done, when CS responded.
Today, I don't have half of the services Paycor gave me - at a less cost than I am currently paying for Paycom. When I ask about a service, I have to pay even more for it. My implementation group obviously has been assigned other customers, and so I am the last to receive services. My first payroll was a mess as well as my benefits Open Enrollment even thought I had made a point to indicate several times that the system needed to be open by 9/8. Instead, it was open on 9/14, and all the benefits were incorrect. Making me struggle with getting my employee enroll with only one day.
Then I asked for my Holiday be entered with the rule of having to work the day before and after to be paid the holiday. The answer I got was, "I don't think we can do that." My attendance policy is not working correctly either.
I could go on and on, but I hope you get the picture. As an HR Professional, being responsive and providing excellent customer service to my employees it extremely important to me. My expectation on this is extremely high when I am the customer.
Janice Torres, PHR
User's recommendation: If HR can dream it Paycom should be able to Deliver It. Hire HR professional who understand what we really need to be efficient and make an impact on the business.
Preferred solution: I was told Paycom was better than Paycor; be better..