Recently, I needed to reset my phone and reinstall my all of my apps. When I reinstalled the Paycom app it no longer worked as it used to (which was perfectly).
I keep getting an error when I try to set up the Quick Login feature of the app. "The server gave an invalid Response. Please try again later." When I contacted Paycom through their mobile app feedback service I received the "Your phone is not supported, only Android 4.4 and above." When the play store clearly states 4.1 and above. I have 4.3.
Either they don't correctly update the play store version information or they employ lazy or inexperienced customer service representatives.
All I want is the great app to work again because it is easy to use and I had no issues up until this point. I have a feeling there is some security blocking my phone from being setup with my account but there isn't any sort of troubleshooting forum or helpful tool that I use to correct it.
Product or Service Mentioned: Paycom Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.