Reply by Paycom

Ariel, thank you for reaching out to us. Your dedicated client support team will be happy to speak with your HR/payroll team regarding your question and we will share it with them. We also encourage you to have your HR/payroll team contact them directly if they have any questions. We look forward to speaking with your organization.
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users are telling me that after try to punch two times, and the clock does not recognized their fingerprint, timeclocks shows "Duplicate Punch".

This should not happen regarding they were unable to punch.

I think this is related to a bug on the software.

Please contact me at ariel.sole@beanauto.com

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