Reply by Paycom Aug 02, 2016

It’s Paycom’s goal to maintain a culture of accountability, providing our clients and prospective clients with a true business partner that’s committed to their company. Our unique service model sees that your sales rep remains with you through the first payroll before transitioning to your long-term care support specialist. This helps ensure our new clients’ expectations are met, if not exceeded. Because the transition process you described is uncommon, we would like to learn more about it.
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Salespeople were aggressive, but seemed to know what they were doing.Turns out they were not truthful at all.

We paid an implementation fee up front with a defined set of requirements. They tried to go live with a system that did not meet requirements. Numerous delays and after two failed start-ups we pulled the plug. PAYCOM admitted that they could not meet their commitments and provide a product that worked as promised in the proposal.

Did not even have the decency to refund all or a portion of the upfront fees. Integrity was so bad that I worry that they have our employees personal information.

RUN from this company.

Review about: Paycom Payroll Software.

I didn't like: Any aspect of customer service.

Review #858646 is a subjective opinion of a user.

1.0
Additional Fees
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Website
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Value for money
PRODUCT OR SERVICE Paycom Payroll Services
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified
Helpful? Yes 3 No 2

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Anonymous
Houston, Texas, United States #1177421

I'm in the process of getting away from them. worst mistake we ever made.

Helpful? Yes 1 No 0
Anonymous
#1175562

I'm sorry to hear about your service experience with Paycom.My name is Kyle and I work for ADP.

I would love to visit with you and show you why we are the industry leader in payroll and tax filings as well as customization to the needs/requirements of our clients.

Feel free to email me for more information.kyle.tanzie@adp.com

Helpful? Yes 0 No 0
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