We were told we would be able to move off our PEO and the implementation timeline would be 6 weeks. 6 weeks AFTER our roll out date we still do not have a fully built system.
We spend numerous hours going over system specifications that we needed only to find out we had error due to duplicate ee' ID #'s which we made clear we had duplicates but were insured it wold not be an issue. There were many aspects we had the impression Paycom (after all the information we discussed and delivered to them) would be set up only to find out that half the configuration fell on our shoulders to complete. Multiple Direct Deposit issues on first payroll (hold you ee's responsible for setting up DD again, do not trust Paycom to import correctly! Bottom line if you go with Paycom give yourself AT LEAST 8 weeks to implement and hold them to strict deadlines.
Test everything BEFORE first payroll as reps asked me to wait and test it all out on our first payroll, and do not be afraid to escalte beyond your direct reps. FINALLY make sure you clearly ask what is not included in the base package.
They sell you thinking so many elements are included when really they are add ons. Implementation nightmare but ultimately better then our previous platform for employee ease of use.
Product or Service Mentioned: Paycom Payroll Services.
Reason of review: Not as described.