Paycom's reply to:

Paycom - Terrible Product and Support Staff

Paycom is dedicated to ensuring all of its sales reps and specialists are trained and certified on its products. This allows us to provide the best overall service to our valued clients. In addition, we offer a variety of customer training resources that walk you through the system step by step. Our customer service model ensures you are always able to reach your specialist or a team member with any questions you may have. Regarding the setup process, please know that we put a number of checks and balances in place to ensure payrolls run accurately prior to their submission.
#864914 Review #864914 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Please stop offer a product

We switched to Paycom as equity owner wanted to cut payroll expenses. Spent endless hours in setup due to the complexity of multiple company codes and numerous shifts with different pay rules.

Fantastic, excellent, we can do that were the comments from Sales and Setup. Young, seemingly bright people but I don't think any of them had any real world knowledge. They certainly didn;t know payroll and their own darn system! You can't even test the system, which I still can't imagine and we had to go live without a real test.

What a disaster. All the work we did completing documents, setting up shifts, pay grades, schedules and down to who belongs in what company code, was like they did nothing with that information. It was a terrible and it continued to be every single payroll. Thank God I left the company.

These people do not have a clue as to what they are doing. We escalated everything to as high as we could go.

Bright young people who kept saying fantastic, excellent and we can do that! If Paycom comes a knocking - do NOT let them in!

1 comment

I'm sorry to hear about your service experience with Paycom. My name is Kyle and I work for ADP.

I would love to visit with you and show you why we are the industry leader in payroll and tax filings.

Feel free to email me for more information.

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