Paycom's reply to:

Paycom - Security question

Damayha, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1481935 Review #1481935 is a subjective opinion of poster.

I forgot my security question answers i cant get in my pay com

Paycom's reply to:

Paycom - Time Management Option Misssing

Mike, thank you for contacting us. We have shared your notes with your dedicated Paycom support specialist who will reach out to your HR/payroll team.
ID
#1469127 Review #1469127 is a subjective opinion of poster.
Reason of review
Good customer service
Paycom - Time Management Option Misssing

An employee as lost access to the Time Management option in the Paycom app. He uses a Samsung Note 8. He says he was able to use this option weeks ago. I am able to see it on my app, in the same organization.

Thanks for your assistance.

Mike Bogusz

IT

LLGI

Resolved
Paycom's reply to:

Resolved: Paycom - Cannot get into payroll

Thelma, thank you for reaching out to us. Your spouse will need to contact her HR/payroll team directly to verify her username and password in order to access Employee Self-Service. For more information, please visit: http://paycom.com/contact-us/tips/
ID
#1461535 Review #1461535 is a subjective opinion of poster.
Cons
  • Several lockouts
Reason of review
login
Preferred solution
login problem

this is about half dozen times this has happenned, username {{redacted}}--current password {{redacted}}

cannot confirm wifes timecard.

HR said everything is good.

Nathaniel, we’re sorry to read you are frustrated. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. Additionally, we recommend downloading the...
View full review
ID
#1451173 Review #1451173 is a subjective opinion of poster.
Paycom's reply to:

Paycom - Incorrect weeks worked for NJ unemployment

Lisa, thank you for reaching out to us. We will communicate your feedback and concerns with the dedicated client support team for your employer so they can follow up with your HR/payroll team.
ID
#1407912 Review #1407912 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$700
Preferred solution
Find where the problem is and fix it!!

Since my employer changed from ADP to PAYCOM, it's been a problem with my weeks worked being reported incorrectly to NJ unemployment.

I'm a seasonal employee that works every year from mid February to mid November, which totals only 39 weeks.

My HR department (located in Pa) states the report comes from PAYCOM and theirs nothing they can do to change that. Therefore everyone in NJ will have this problem when filing for unemployment and the inconvenience that is involved besides the shortage of monies until it's resolved.

Somehow I like to believe that the lack of knowledge falls on the HR staff for not investigating into this matter or speaking with the correct people of your company. Perhaps it's something the IT department needs to looks into, because the way it's being reported across the board is incorrect for the NJ employees!!

Paycom's reply to:

Paycom - Payroll Services Review from Vincentown, New Jersey

Our system was designed with ease-of-use and simple navigation in mind. With just a few clicks, you can be clocked in/out of the system. Did you know we also have training courses for our clients’ employees where we walk them through the Paycom system and show best practice methods for using the system with ease? If your employer has purchased and enabled Employee Self-Service, you can check out these trainings at your convenience.
ID
#819003 Review #819003 is a subjective opinion of poster.
Reason of review
Poor customer service

Not user friendly takes too long clocking in and out, especially if you have multiple stops. Few dollars more and we could have had something decent. But no lets take 5 minutes to log in everytime??????

Paycom's reply to:

Paycom - Payroll Services Review from West Orange, New Jersey

Paycom prides itself on having a culture of accountability that provides you with a true business partner that’s committed to your company. With our service model your sales rep remains with you through the first payroll before transitioning to your long-term care support specialist. This process ensures our clients’ expectations are met, if not exceeded.
ID
#765484 Review #765484 is a subjective opinion of poster.
Reason of review
Problems with payment

I have had a horrendous experience with Paycom. Dan Zaffos and Shelly Balew make promised they have no intention of keeping.

They charge us for services we do not receive.

This has been a nightmare and if you are considering using Paycom I would RUN in the opposite direction.

Contact Paycom Customer Service

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7501 W. Memorial Rd
Oklahoma City, OK 73142
Contact Paycom Customer Service