Reply by Paycom

Our product development is HR process-driven, with the end-user in mind, so that your job is made simple. And our frequent system updates allow our users to benefit from the latest enhancements as soon as they are made available, unlike others in the space who may have one or two updates a year. Our single-application solution ensures our products work together seamlessly to avoid potential manual errors. In fact, the leave of absence function can be accomplished through our Time and Attendance application. Please know that your happiness and satisfaction is greatly important to us. It is our goal to ensure we are doing everything possible to help streamline processes to better our clients’ lives and we would like to learn more about your experience.
College Park, Georgia
Customer service
Diversity of Products or Services
Turnaround Time

When I joined my current employer, they had just installed Paycom. I say installed rather than implemented because they only dumped in the very basic information. We have over 700 employees and the "implementation" amounted to name, rank and serial number. Wait, scratch the serial number. The employee codes were alphanumeric including letters O and I?

The representatives appear to be very young and the developers have very limited HR knowledge. Many of the functions do not take into consideration how an HR person would use them. Some functions do not interact with others and some just don't exist. There is no leave of absence management function, only FMLA. OSHA and Unemployment cases cannot be closed.

The ATS function is completely worthless, and poorly developed. It takes too many clicks to move a person forward in the hiring process, and the interview groups required are painful and not conducive to very large groups with many people involved in interviews.

On a positive note, they develop new features often, but better planning on the front end, would reduce the need to have monthly updates, but quarterly ones.

If you choose Paycom, make sure you have at least one person on your team that can focus on implementation. This is a VERY labor intensive process.

Reason of review: Damaged or defective.

Paycom Cons: Actual software.

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Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A1603377) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

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I'm the local District Manager with Paylocity in your area. If you are interested in getting some information on our system and how we're different or just another option for your business, please give me a call at 404-640-3581.