Our payroll has not been accurate since we switched 6-7 pays ago. We have problem after problem on taxes, vacation, etc.
Even time entry is a challenge. They over promised, under delivered. Charges are wrong, payroll is wrong, vacation accruals are wrong, reaching a rep is challenging and we have to cc everyone, including management, yet nothing gets resolved-ever. We feel that we complain, email, call, yet nothing gets corrected.
We have our fiscal team involved, HR involved and yet no matter how much we triple check, there are continuous errors and inaccuracies. Did I mention?
Over promised, under delivered. I cannot believe we switched to this system and would not recommend it to anyone.
Product or Service Mentioned: Paycom Payroll Services.
Reason of review: Bad quality.
Monetary Loss: $10000.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service, Inaccuracies, Response time, Value, Continuous problems.