Reply by Paycom Oct 24, 2016

We appreciate you giving us the opportunity to discuss your review and are glad we were able to connect and resolve everything with your coworkers. We look forward to exceeding all your company’s expectations moving forward
Author's
Pittsburgh, Pennsylvania
0 comments

Our payroll has not been accurate since we switched 6-7 pays ago.We have problem after problem on taxes, vacation, etc.

Even time entry is a challenge. They over promised, under delivered. Charges are wrong, payroll is wrong, vacation accruals are wrong, reaching a rep is challenging and we have to cc everyone, including management, yet nothing gets resolved-ever. We feel that we complain, email, call, yet nothing gets corrected.

We have our fiscal team involved, HR involved and yet no matter how much we triple check, there are continuous errors and inaccuracies. Did I mention?

Over promised, under delivered.I cannot believe we switched to this system and would not recommend it to anyone.

I didn't like: Customer service, Inaccuracies, Response time, Value, Continuous problems.

Review #924230 is a subjective opinion of a user.

1.4
Reliability
Customer service
Product or Service Quality
Diversity of Products or Services
Website
Value for money
Additional Fees
Turnaround Time
Staff
Price Affordability
PRODUCT OR SERVICE Paycom Payroll Services
Reason of Review / Monetary Loss Bad quality / $10000
Preferred solution Let the company propose a solution

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