Reply by Paycom

We appreciate you giving us the opportunity to discuss your review and are glad we were able to connect and resolve everything with your coworkers. We look forward to exceeding all your company’s expectations moving forward
Pittsburgh, Pennsylvania
Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

Our payroll has not been accurate since we switched 6-7 pays ago. We have problem after problem on taxes, vacation, etc.

Even time entry is a challenge. They over promised, under delivered. Charges are wrong, payroll is wrong, vacation accruals are wrong, reaching a rep is challenging and we have to cc everyone, including management, yet nothing gets resolved-ever. We feel that we complain, email, call, yet nothing gets corrected.

We have our fiscal team involved, HR involved and yet no matter how much we triple check, there are continuous errors and inaccuracies. Did I mention?

Over promised, under delivered. I cannot believe we switched to this system and would not recommend it to anyone.

Product or Service Mentioned: Paycom Payroll Services.

Reason of review: Bad quality.

Monetary Loss: $10000.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service, Inaccuracies, Response time, Value, Continuous problems.

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