Paycom's reply to:

Paycom - Worst Payroll Processor on Planet

We’re sorry to read of your experience and would like to connect you with leaders of our client support team to learn more. Our goal is to be a trusted partner for our clients. We are committed to ensuring our clients are fully trained and supported through every step of their business with us. We appreciate your feedback and will notify members of our management team.
#1195494 Review #1195494 is a subjective opinion of poster.
  • Continuous problems
  • Customer service
  • Horrible start up promises made not kept
Reason of review
Bad all around
Preferred solution
We fired them. I want free access to our company records for a minimum of 4 years.

This company is horrific. After 29 months of mistakes, inadequacies, lack of proper tracking, and a multitude of other issues, we finally fired them.

We lost employees because they couldn't understand the paystubs (Paycom refused to make the paystubs undertandable for the common man); their ACA software is a joke--we'd enter hours monthly for over 160 employees, and then the system would "lose" those numbers; at year end, Paycom demands you look over your deductions codes and earnings codes to make sure Paycom has done their job correctly (when these items should have been put in correctly from the get go according to IRS regulations); also, at year end, Paycom demands you to correct their errors in ACA--and when you do correct the errors, somehow they're back the next day. I lost so much time arguing and fighting for our right to have accurate records, but they never rebated us for that time lost. This is a money-grubbing, over-promising, high hyped company that simply isn't worth the time and aggravation. Our start up was a joke, with no testing or on-site training.

Paycom never verifies bank accounts, so employees would enter what they thought was correct, expect a paycheck, and the paycheck would have to be manually cut because Paycom never verified the account--and then charged our company for the reversal. Paycom took 25% of our WOTC credits, and they took fees every chance they got.

It was the worst 29 months I've ever experienced with a software, but lesson learned. When we switched to our new provider, it was smooth as silk.

Paycom's reply to:

Resolved: Paycom reports need work

Thank you for allowing us the opportunity to work together. Client success is of the utmost importance to us and we are glad you’re happy as a result of our efforts. We look forward to continuing to further our relationship.
#1175375 Review #1175375 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
fix the reporting

Update by user Feb 01, 2018

Called and they are working on reports.

Original review posted by user Jan 24, 2018

I am a CPA and used to refer my clients to Paycom. I also own their stock.

I have become increasingly frustrated with their reports and customer service. There is not a report that shows the payroll fees throughout the year. You must call them, request them to push reports and them manually add up the reports they push. This takes them time to do, last time I asked it took 2 days.

I have told many representatives their reports are lacking and the payroll fees shouldn't be that hard to find. I have used many different companies and will be referring others until they get this fixed.

Their reports system is also not user friendly. I love to support an Oklahoma company, but at this point, its not worth my efforts in the amount of lag time.

Paycom's reply to:

Something stinks at Paycom

Paycom holds itself to the highest ethical standards, with honesty and integrity being at the cornerstone of our organization. We care about our client and employee experiences as well as any guest who walks through our doors. We do everything possible to ensure it is a positive experience.
#674287 Review #674287 is a subjective opinion of poster.
Reason of review
Poor customer service

After having a quite negative and probably discriminatory incident with this company I began reading other reviews to the same tune. I think something stinks at Paycom and the people who work there, particularly the higher ups, seem to think they are above any kind of legal or moral recourse.

Technology is a beautiful thing and there are plenty of things being said that will, one day, either make them change their ways or shut them down if they don't want to change. It's weird, isn't it, that so many customers and candidates who have been interviewed or come in to do sales canvasing have so many bad things to say but "all" of the current employees are happy. It doesn't work that way. Thank goodness for anonymous forums.

I am so glad I came across these reviews along with the ones on You do have to look to find them, but they are there. If you've been done wrong by this company, don't worry, you aren't alone.

If you feel that you've been discriminated against by this company, speak up. Nothing can be done if no one goes through the proper channels (EEOC, AG, etc...)

1 comment

Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A1603377) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before June 23, 2016, by emailing us at

Paycom's reply to:

Paycom's Future

It is now eight years since this was posted and Paycom now has a market cap of over $3 billion. Our employees and customers both can attest to the priority we place on customer service. We remain confident that our service strategy, sales skills and proprietary development processes will continue to be key components of our continued success. Our plan is to continue to operate in the best interest of our customers, employees and shareholders.
#135988 Review #135988 is a subjective opinion of poster.

I am currently an employee at Paycom and i think there is definetly a bright future for Paycom. There are also alot of things Paycom needs to improve on. I am going to list a couple of things I think Paycom needs to change that will help us Paycom in the long run.

I was doing some calculations on a revenue per employee basis compared with other current public payroll companies. We (Paycom) as a company has somewhere around 200 employees and we produced 14 million dollars in revenue last fiscal year. It calculates to $70,000 of revenue produced per employee. ADP produced 9 Billion dollars of revenue last fiscal and employees 47,000 people. ADP produced $180,000 of revenue per employee. Paychex is another payroll company that is very similiar to Paycom. It employs 12,200 people and it produced 2 Billion dollars of revenue last fiscal year. The calculations come out to be $163,000 of revenue per employee.

What all these numbers mean is that Paycom running about 2-3 times less efficient then other current payroll companies. This is not going to help Paycom in the long run. Paycom really needs to look at their strategies and figure out what they need to make Paycom more effecient. They really need to find out if having 99% client retention is really something that can be actually cost effecient. What good does it do to go public and then your 1st quarter operatin margin is 3 times worse then your competitors. This will catch investors eyes and not in a good way.

As a payroll specialist I find it too easy for customers to call me and ask questions when I know if they have logged in and tried they could of figured it out theirself. This is really great and nice for the customer, but it is not great for all the specialists that have to take all those kind of calls all day and can get all of our tax issues done on time. I think we are very understaffed in the first place. Having this strategy might produce enough revenue in the short term, but its not good for the long term health of the company. In five years, if Paycom ever goes public. We will run into huge operating margin problem and also see an employee retention problem because all of it will stem from our 99% client retention (spoiling the client) strategy.

1 comment

I must say that a person that is an employee of Paycom and writes a complaint about their employeer is either truly gutsy or just plain ***. As a former employee of Paycom myself, I realize that this company is horribly mismanged and has no clue of how to take a company public.

This company was bought out by Welsh, Carson, Anderson & Stowe which is a VC firm.

It is also true that Welsh Carson has Paycom by the BALLS! I agree with everything Jennifer said and wish you the best of luck!

Contact Paycom Customer Service

Mailing Address:
7501 W. Memorial Rd
Oklahoma City, OK 73142
Contact Paycom Customer Service