Reply by Paycom Oct 24, 2016

We appreciate you bringing this to our team’s attention and are glad we were able to connect with you and resolve everything. Thank you for being a valued client of ours!
Author's
Colorado Springs, Colorado
0 comments
Resolved

Update by user Oct 26, 2016

They eventually agreed to amend the W2 and the filing. They are also refunding the cost of the convertor.

Original review posted by user Oct 03, 2016

In our situation, we were promised many things by Paycom and even paid thousands for a payroll "convertor" which would convert our POS data to payroll upload which after a year has still not been delivered in a usable state.

We pay most of our employees commission and were told they could handle it. They couldn't. They aren't able to provide percentages and we had to change our commission rates to do a work-around, costing us close to $10,000 a year. Also, the sales dollars are getting counted as hours, so their paychecks never list their correct hours. . .

We we told they would be responsible for our payroll, don't worry. When they did the set-up for medical insurance they setup the owner using their "owner" setup. We told them numerous times it did not look like it was correct but they assured us it was. Then after year-end and our CPA review, we found it was not correct and we would have to get Paycom to redo all the tax forms and we would have to amend our corporate and private tax returns. Not only does Paycom want money to fix their error, they want a release because they "aren't responsible for payroll", they are "only and online payroll software provider".

On the good side, the staff are very nice. Unfortunately they are not given enough time or control to do the job right.

I liked: Staff, Website.

I didn't like: Company policies.

Review #930038 is a subjective opinion of a user.

2.7
Website
Value for money
Staff
Customer service
Additional Fees
Diversity of Products or Services
Reliability
Turnaround Time
Price Affordability
Product or Service Quality
PRODUCT OR SERVICE Paycom Payroll Services
Reason of Review / Monetary Loss Bad quality / $60000
Preferred solution Not specified

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