Paycom's reply to:

Paycom - Major hiccup if you don't remember your password

Cathy, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1512298 Review #1512298 is a subjective opinion of poster.
Product
Paycom Account
Reason of review
Bad quality
Preferred solution
fix the problem with a password reset option

I couldn't remember my password so there is no mechanism to reset your password. Secondly, if you call support, they are only open between 8am-5pm. Suggest that if you do not remember your password, have an option to reset your password - like most companies have.

Paycom's reply to:

Paycom - Can’t access my account

Angelique, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1506944 Review #1506944 is a subjective opinion of poster.
Product
Paycom Account

I remember my password, but I can’t for the life of me remember the security questions

Paycom's reply to:

Paycom - Password security and customer service

Cheryl, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1504275 Review #1504275 is a subjective opinion of poster.
Product
Paycom Account
Reason of review
Poor customer service

When I sign into Paycom from different computers, even when I use my correct ID and password, it asks security questions. Unfortunately, it never accepts the answers I give so I am unable to get in.

Now it won't even let me in on my main computer - my home laptop. And there is NO link on the site to customer service.

It just locked me out and that's it. Ridiculous.

Paycom's reply to:

Paycom - Trying to get in touch with CS

Cynthia, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1499617 Review #1499617 is a subjective opinion of poster.
Product
Paycom Account

How can i get in touch with Customer Service via email. I am not in the US currently and need to unlock my account ASAP!

Please help

Paycom's reply to:

Paycom - Logging In

Aidan, we’re sorry to see you are having trouble logging in. A member of your organizations dedicated client support team will be reaching out to your employer to further assist. Thank you.
ID
#1489337 Review #1489337 is a subjective opinion of poster.
Product
Paycom Account
Cons
  • How difficult it is just to log on
Reason of review
account issues
Preferred solution
Let the company propose a solution

When I am logged in on the app, it will not let me log in online. I tried logging out of the app thinking maybe it just said I was already logged in.

It still did not work. It would not let me log back in on the app either even though I knew my password. I clicked reset password even though I was positive I had the correct one, the temporary password did not work either.

This will be the third time that I will have to contact my HR at work to reset my account because this always happens. This is ridiculous.

Paycom's reply to:

Paycom - Unblock my account

Braulio, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1488683 Review #1488683 is a subjective opinion of poster.
Product
Paycom Account

It’s said that my username,password,S.S is in correct

Paycom's reply to:

Charvelle, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please...
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ID
#1486732 Review #1486732 is a subjective opinion of poster.
Location
Iola, Kansas
Product
Paycom Account
Paycom's reply to:

Paycom - Forgot Password - Locked Out

Charles, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1483272 Review #1483272 is a subjective opinion of poster.
Product
Paycom Account

I reset my password last week and forgot it.

Paycom's reply to:

Paycom - Security questions

Martin, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1482721 Review #1482721 is a subjective opinion of poster.
Product
Paycom Account

I reset my password and now it wants to l answer my security questions but I don’t remover what the questions were. How can I reset my security questions so I can log in?

Paycom's reply to:

Paycom - Security question

Damayha, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1481935 Review #1481935 is a subjective opinion of poster.
Product
Paycom Account

I forgot my security question answers i cant get in my pay com

Paycom's reply to:

Paycom - Cannot log in
Zachary, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your former HR/payroll team to verify your username, security questions and/or reset your password. For more information,...
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ID
#1470540 Review #1470540 is a subjective opinion of poster.
Product
Paycom Account
We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. Additionally, we recommend downloading...
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ID
#1460726 Review #1460726 is a subjective opinion of poster.
Product
Paycom Account
Paycom's reply to:

Shanae, thank you for contacting us. You will need to reach out directly to your HR/payroll team for assistance with your login. After your password is reset, we recommend downloading the Paycom mobile app, available in the App Store and Google Play Store. You will...
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ID
#1455148 Review #1455148 is a subjective opinion of poster.
Location
Houston, Texas
Product
Paycom Account
Yvette, thank you for contacting us. You will need to reach out directly to your HR/payroll team for assistance with your login. After your password is reset, we recommend downloading the Paycom mobile app, available in the App Store and Google Play Store. You will...
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ID
#1443108 Review #1443108 is a subjective opinion of poster.
Product
Paycom Account
Paycom's reply to:

Chris, thank you for contacting us. You will need to reach out directly to your HR/payroll team for assistance with your security questions. After they are corrected or reset, we recommend downloading the Paycom mobile app, available in the App Store and Google Play...
View full review
ID
#1442102 Review #1442102 is a subjective opinion of poster.
Location
Charleston, South Carolina
Product
Paycom Account