Paycom's reply to:

Paycom - Help please

Desiree, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1603157 Review #1603157 is a subjective opinion of poster.
Product
Paycom Account

I don't know how to get in I tried using my username and the temp password & it still not letting me in

Paycom's reply to:

Paycom - Trouble still loggin in. Even with the new password and user name you provided

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1575943 Review #1575943 is a subjective opinion of poster.
Product
Paycom Account

Cannot log in even with the new password and user names you provided

Paycom's reply to:

Paycom - Security question

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1572897 Review #1572897 is a subjective opinion of poster.
Product
Paycom Account
Cons
  • Everything so far
Reason of review
account

I couldn't get into my account because I don't know my father birth date, my mom birthplace, my sister middle name, and who I just went to prom with. I don't know it's me or anything else but I can't seem to get the security question right

Paycom's reply to:

Paycom - I cant login into my account

We’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1532304 Review #1532304 is a subjective opinion of poster.
Product
Paycom Account
Cons
  • Website and workflow

i cant login into my account, forgot password is not working

Paycom's reply to:

Paycom

Thank you for reaching out with this concern! We have spoken with your employer about this and they will be reaching out to you directly to discuss the timing of your pay check hitting your account.
ID
#1517637 Review #1517637 is a subjective opinion of poster.
Product
Paycom Account
Reason of review
Problems with payment

Paycom holds your money til the very finally min til they pay you my check has been released by my employer but pay Com insist they hold it til Friday when any other service just process it why?

Paycom's reply to:

Paycom - Major hiccup if you don't remember your password

Cathy, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1512298 Review #1512298 is a subjective opinion of poster.
Product
Paycom Account
Reason of review
Bad quality
Preferred solution
fix the problem with a password reset option

I couldn't remember my password so there is no mechanism to reset your password. Secondly, if you call support, they are only open between 8am-5pm. Suggest that if you do not remember your password, have an option to reset your password - like most companies have.

Paycom's reply to:

Paycom - Can’t access my account

Angelique, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1506944 Review #1506944 is a subjective opinion of poster.
Product
Paycom Account

I remember my password, but I can’t for the life of me remember the security questions

Paycom's reply to:

Paycom - Password security and customer service

Cheryl, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1504275 Review #1504275 is a subjective opinion of poster.
Product
Paycom Account
Reason of review
Poor customer service

When I sign into Paycom from different computers, even when I use my correct ID and password, it asks security questions. Unfortunately, it never accepts the answers I give so I am unable to get in.

Now it won't even let me in on my main computer - my home laptop. And there is NO link on the site to customer service.

It just locked me out and that's it. Ridiculous.

Paycom's reply to:

Paycom - Trying to get in touch with CS

Cynthia, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1499617 Review #1499617 is a subjective opinion of poster.
Product
Paycom Account

How can i get in touch with Customer Service via email. I am not in the US currently and need to unlock my account ASAP!

Please help

Paycom's reply to:

Paycom - Logging In

Aidan, we’re sorry to see you are having trouble logging in. A member of your organizations dedicated client support team will be reaching out to your employer to further assist. Thank you.
ID
#1489337 Review #1489337 is a subjective opinion of poster.
Product
Paycom Account
Cons
  • How difficult it is just to log on
Reason of review
account issues
Preferred solution
Let the company propose a solution

When I am logged in on the app, it will not let me log in online. I tried logging out of the app thinking maybe it just said I was already logged in.

It still did not work. It would not let me log back in on the app either even though I knew my password. I clicked reset password even though I was positive I had the correct one, the temporary password did not work either.

This will be the third time that I will have to contact my HR at work to reset my account because this always happens. This is ridiculous.