Paycom's reply to:

Paycom - Non helpful

For questions regarding your paycheck, please contact your HR/payroll team directly. This site is not an official support channel. For more information, please visit: https://paycom.com/contact-us/tips/ Thank you.
ID
#1645088 Review #1645088 is a subjective opinion of poster.
Service
Paycom Business Payroll Services

No

Help! I need to stop my paycheck from coming

Paycom's reply to:

Paycom - Issues with field

Francesco, thank you for the feedback. We have shared this with our product team and client support team for the employer. We recommend contacting the employer directly regarding your application.
ID
#1510531 Review #1510531 is a subjective opinion of poster.
Service
Paycom Business Payroll Services
Pros
  • People
Paycom - Issues with field
Paycom - Issues with field

Dear Mr/Mrs

As you can see from the photo, I'm applying for a company, the problem is that it asks me to enter a number in the city field. But I don't know what it refers to. Please let me help you?

Thank you

Paycom's reply to:

PAYCOM

Larry, thank you for reaching out to us. We recommend you contact your HR/payroll team directly regarding your question as it would depend on when you changed your information and when they began processing payroll for your organization. Each of our clients has their own payroll schedule.
ID
#1505234 Review #1505234 is a subjective opinion of poster.
Service
Paycom Business Payroll Services

i switched banks and put the new information in on the paycom app i was wondering do i get a regular check this week or Do i have to wait til next week for my direct deposit? Because i know it takes time to fully process the switch

Paycom's reply to:

Alexis, thank you for reaching out to Paycom through Pissed Consumer. Direct deposit is set up through the company you are employed with. We recommend you contact your HR/payroll team to help you through the process of setting up direct deposit. If you have any other...
View full review
ID
#1488476 Review #1488476 is a subjective opinion of poster.
Service
Paycom Business Payroll Services
Paycom's reply to:

Paycom - Forgot questions

Mirzeta, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1474141 Review #1474141 is a subjective opinion of poster.
Service
Paycom Business Payroll Services
Reason of review
Order processing issue

I bad forgot my security questions

But i do know my password but dosent let me proccede.

Paycom's reply to:

Paycom - Frustrated

Vanessa, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. Additionally, we recommend downloading the free Paycom mobile app from the App Store or Google Play Store. You will have the ability to set up one of the quick login options available: 4-digit PIN, fingerprint or facial recognition dependent on your device capability. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1466455 Review #1466455 is a subjective opinion of poster.
Service
Paycom Business Payroll Services

I got a new job and it’s asking for my current password and it’s not working so I tried to reset it but it said I can’t without a work registered.

Paycom's reply to:

Paycom code with legal shield

Antuan, thank you for contacting us. Our End User License Agreement was recently updated. If you have any additional questions about product features, please connect directly with your HR/payroll team. For more information, please visit: http://paycom.com/contact-us/tips/
ID
#1445008 Review #1445008 is a subjective opinion of poster.
Service
Paycom Business Payroll Services

Its unacceptable for a big company as your to not have the translation with legal shield. How can you provide a service that your programming department cant even translate the code for the enrollment that cause customer able to access their account.

Paycom's reply to:

Paycom - Incorrect weeks worked for NJ unemployment

Lisa, thank you for reaching out to us. We will communicate your feedback and concerns with the dedicated client support team for your employer so they can follow up with your HR/payroll team.
ID
#1407912 Review #1407912 is a subjective opinion of poster.
Service
Paycom Business Payroll Services
Reason of review
Bad quality
Loss
$700
Preferred solution
Find where the problem is and fix it!!

Since my employer changed from ADP to PAYCOM, it's been a problem with my weeks worked being reported incorrectly to NJ unemployment.

I'm a seasonal employee that works every year from mid February to mid November, which totals only 39 weeks.

My HR department (located in Pa) states the report comes from PAYCOM and theirs nothing they can do to change that. Therefore everyone in NJ will have this problem when filing for unemployment and the inconvenience that is involved besides the shortage of monies until it's resolved.

Somehow I like to believe that the lack of knowledge falls on the HR staff for not investigating into this matter or speaking with the correct people of your company. Perhaps it's something the IT department needs to looks into, because the way it's being reported across the board is incorrect for the NJ employees!!

Paycom's reply to:

Paycom - Sucks

We’re sorry you feel frustrated. If you need assistance with your login, please reach out to your HR/payroll team directly. We also recommend downloading our free mobile app and setting up one of the available quick login options: 4-digit PIN, fingerprint or facial recognition according to the capability of your device. If your HR/payroll team has questions or needs assistance, please have them reach out to their dedicate client support specialist. Thank you for contacting us.
ID
#1388794 Review #1388794 is a subjective opinion of poster.
Service
Paycom Business Payroll Services

Always wanting u to change password and asks too many questions. Total pain in the *** Theres got to be abetter way.

You need to find some info out and u can never get in.

Much easier to just call someone if u have a problem or question. Just a hastle evey time u want to check something.

Paycom's reply to:

Paycom - Absolute Nightmare

We’re sorry to hear you are unhappy with your experience with us and would like to follow up with you regarding your feedback. Our goal is to serve as a trusted and valued business partner to all of our clients. We appreciate you bringing this matter to our attention and look forward to the opportunity to work with you to resolve any concerns you may have.
ID
#1336346 Review #1336346 is a subjective opinion of poster.
Service
Paycom Business Payroll Services
Cons
  • Reliability and security
  • Entire system
Reason of review
Bad quality
Loss
$15000
Preferred solution
Price reduction

I thought the worst was over when we finally got through the horrendous implementation with a “specialist” that knew nothing but now Paycom has over paid our payroll taxes by 30k. No small mistake.

I've used a multitude of other systems, Ultipro, ADP, Netchex, Paylocity and Paycor.

This system has been the most cumbersome, difficult to implement and all around awful system. Each listed above have their quirks but they at least do somethings well.

I can't list a single thing on the Paycom platform that functions well.

I’m counting down the days until I can fire Paycom and implement a system that actually works, I trust the data coming out and doesn’t require so much manual input. Terrible system that I will be steering my HR/Payroll network away from.

Paycom's reply to:

Paycom - Current Customer Unhappy

Rachel, we’re sorry to hear you are unhappy with your experience with Paycom. We’re committed to being a trusted and valuable partner to your organization. The last thing we want is for you to be frustrated as our goal is to provide top shelf client support. Our team was happy to connect with you this week to discuss your concerns. Thank you for making us aware of the situation and we look forward to continue working with you on a resolution.
ID
#1239134 Review #1239134 is a subjective opinion of poster.
Service
Paycom Business Payroll Services
Reason of review
Order processing issue
Loss
$750
Preferred solution
Let the company propose a solution

The last company I worked for had Paycom already going when I began, it was a great experience all around. This time, I brought Paycom in when I started working at a new company and there has been nothing but issue after issue.

The onboarding process did not set up our PTO accrual correctly, did not have our account information correct. Then we changed our FIEN number and the process to switch over EE's has been awful. My rep assigned to me is way too busy to return my calls or emails in a timely manner. His supervisor has yet to return my last email, nor has he (from last Thursday).

I had a horrible time processing my last payroll with the new system. I had no idea Paycom was going to make me switch to a new payroll processing template when we obtained a new FIEN. Overall, we had to spend an additional $450 to upgrade our time clock to work with their new process plus I have spent numerous hours learning the new system and cleaning up mistakes. I feel like my Paycom representative is done with my concerns and am quite disappointed with Paycom.

Over the years, I have given Paycom glowing referrals and that has now come to an end. Unfortunately, this is just a small portion of what has been a growing problem over the past year.....

Paycom's reply to:

Paycom - Conversion Errors

Thank you for bringing this to our attention. We have routed your inquiry to our management team and you should receive a call from your specialist and their supervisor momentarily. We look forward to working with you further and value your business.
ID
#1206813 Review #1206813 is a subjective opinion of poster.
Service
Paycom Business Payroll Services
Cons
  • Reporting errors and poor responce
  • Poor service
Reason of review
Poor customer service
Preferred solution
Price reduction

There were several conversion errors when we switched to Paycom. I was assured that my sales rep had never had a conversion failure.

i would say wrong PTO roll forward and wring YTD 401k contribution totals comes pretty close to a failure. I would suggest anyone converting not rely on the conversion team at Paycom but run your own totals on every category (especially 401k contributions) before and after the conversion.

Now we cannot get any service to correct the problems. We need to issue corrected W2's.

That makes for great employee relations. The sales team will not even respond to my emails and the customer service is extremely indifferent.

Worst decision I have made in 30 years of management.

Paycom's reply to:

Paycom - Worst Payroll Processor on Planet

We’re sorry to read of your experience and would like to connect you with leaders of our client support team to learn more. Our goal is to be a trusted partner for our clients. We are committed to ensuring our clients are fully trained and supported through every step of their business with us. We appreciate your feedback and will notify members of our management team.
ID
#1195494 Review #1195494 is a subjective opinion of poster.
Service
Paycom Business Payroll Services
Cons
  • Customer service
  • Horrible start up promises made not kept
  • Continuous problems
Reason of review
Bad all around
Loss
$48000
Preferred solution
We fired them. I want free access to our company records for a minimum of 4 years.

This company is horrific. After 29 months of mistakes, inadequacies, lack of proper tracking, and a multitude of other issues, we finally fired them.

We lost employees because they couldn't understand the paystubs (Paycom refused to make the paystubs undertandable for the common man); their ACA software is a joke--we'd enter hours monthly for over 160 employees, and then the system would "lose" those numbers; at year end, Paycom demands you look over your deductions codes and earnings codes to make sure Paycom has done their job correctly (when these items should have been put in correctly from the get go according to IRS regulations); also, at year end, Paycom demands you to correct their errors in ACA--and when you do correct the errors, somehow they're back the next day. I lost so much time arguing and fighting for our right to have accurate records, but they never rebated us for that time lost. This is a money-grubbing, over-promising, high hyped company that simply isn't worth the time and aggravation. Our start up was a joke, with no testing or on-site training.

Paycom never verifies bank accounts, so employees would enter what they thought was correct, expect a paycheck, and the paycheck would have to be manually cut because Paycom never verified the account--and then charged our company for the reversal. Paycom took 25% of our WOTC credits, and they took fees every chance they got.

It was the worst 29 months I've ever experienced with a software, but lesson learned. When we switched to our new provider, it was smooth as silk.