Product: Paycom Customer Care Clear all filters (14 of 14 reviews match)
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Paycom's reply to:

Paycom - Horrible unreliable

Joshua, we would like to look into this further. Please fill out the following form so we can investigate. Thank you. https://paycom.com/contact-us/mobile-app/
Review
#1677198 Review #1677198 is a subjective opinion of poster.
Service
Paycom Customer Care
Pros
  • Hahah
Cons
  • Everything so far
Reason of review
Bad quality
Loss
$70
Preferred solution
Fix the ***

Every month or two my login quits working a and i have to call HR

Holly, if you require assistance with Paycom, please reach out directly to your HR/payroll team as they have a designated client support team. For more information, please visit: https://paycom.com/contact-us/tips/ Thank you.
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Review
#1649495 Review #1649495 is a subjective opinion of poster.
Service
Paycom Customer Care
Ronnie, PissedConsumer.com/OpinionCorp is a review site and not an official Paycom support site. If you require assistance with Paycom, please reach out directly to your HR/payroll team as they have a designated client support team. For more information, please visit:...
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Review
#1629989 Review #1629989 is a subjective opinion of poster.
Service
Paycom Customer Care
Desiree, we’re sorry to see you are having trouble logging in. For assistance with resetting your login information, please reach out directly to your HR/payroll team to verify your username, security questions and/or reset your password. For more information, please...
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Review
#1603157 Review #1603157 is a subjective opinion of poster.
Service
Paycom Customer Care
Sammy, we are sorry to hear you are having trouble logging in. We will reach out to your dedicated client support team with your feedback. We also encourage you to download the mobile app and after your password is reset you can set up one of the quick login options...
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Review
#1559886 Review #1559886 is a subjective opinion of poster.
Service
Paycom Customer Care
Paycom's reply to:

Paycom in Deltona, Florida - No answer

Viva, thank you for reaching out to us. Please contact your HR/payroll department directly to retrieve your login information. For additional information, please visit: http://paycom.com/contact-us/tips/
Review
#1434940 Review #1434940 is a subjective opinion of poster.
Service
Paycom Customer Care

Not allowing me to login the new info. I have never registered my information on this site.

Paycom's reply to:

Paycom in Syracuse, New York - Great software and Mobile App, bad Customer Service

Thank you for sharing your experience with us. We recommend keeping the Paycom mobile app updated to the most recent release. Our records indicate you have been able to login successfully since your review. If you have additional questions or feedback, please fill out our mobile app form here: http://paycom.com/contact-us/mobile-app/
Review
#1411480 Review #1411480 is a subjective opinion of poster.
Service
Paycom Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Recently, I needed to reset my phone and reinstall my all of my apps. When I reinstalled the Paycom app it no longer worked as it used to (which was perfectly).

I keep getting an error when I try to set up the Quick Login feature of the app. "The server gave an invalid Response. Please try again later." When I contacted Paycom through their mobile app feedback service I received the "Your phone is not supported, only Android 4.4 and above." When the play store clearly states 4.1 and above. I have 4.3.

Either they don't correctly update the play store version information or they employ lazy or inexperienced customer service representatives.

All I want is the great app to work again because it is easy to use and I had no issues up until this point. I have a feeling there is some security blocking my phone from being setup with my account but there isn't any sort of troubleshooting forum or helpful tool that I use to correct it.

Resolved
Paycom's reply to:

Paycom in Riverside, California - VERY DISAPPOINTED!!!! - Resolved

We are sorry to hear you weren’t able to access your account in a timely manner. If you have downloaded the app, you can setup Touch ID or Face ID which will help ensure easier access to your account moving forward. For security reasons, all password resets must be done through your employer.
Review
#1394987 Review #1394987 is a subjective opinion of poster.
Service
Paycom Customer Care
Cons
  • Login process
Reason of review
Poor customer service

Update by user Nov 06, 2018

My employer fixed the issue.

Original review posted by user Nov 06, 2018

Im very disappointed with this new way for employees to access our paystubs, W2, or any work document. I dont use this App often so of course I forgot the answers to my security questions, the people from the angency that I work for don't do anything to help me recover my account fast enough.

I need to print copies of my paystubs ASAP and I cant even access my acount, I called corporate and they CAN'T ASSIST ME because it has to be my employer to call them!. Its ridiculous that me being the employee for such account am not allowed to fix this situation on my own.

There has to be a way for employees to access our account and recover information without the need of our employer. I really dont find it necessary for this app to required so many security questions.

Paycom's reply to:

Paycom in Monroe, Michigan - Good job

Thank you for the review! We will be sure to share your feedback with our team.
Review
#1366579 Review #1366579 is a subjective opinion of poster.
Service
Paycom Customer Care
Reason of review
Good customer service

They were awsome and very friendly

Paycom's reply to:

Paycom in Albertville, Alabama - Lost log in information plz help

Thank you for contacting us. Due to data security you will need to reach out to your HR/payroll team for assistance with your login. Here is additional information: http://paycom.com/contact-us/tips/
Review
#1363252 Review #1363252 is a subjective opinion of poster.
Service
Paycom Customer Care

My name is Kevin mullen I am a store manager at Duncan ace hardware store number 5949 I have forgotten my login information and could use a temp one how can I access my information