Reply by Paycom

Jim, we are sorry to hear that you are unhappy with your experience with Paycom and appreciate you bringing it our attention. A member of our team will reach out to you regarding your comments and we will share your experience with our leadership team. We look forward to the opportunity to resolve this matter with your organization.
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After a horrendous implementation process, months of mistakes, and terrible customer service we fired Paycom. While our horrible experience with Paycom resulted in losing more than $30,000, it was our only option, since the system was never going to work as promised by the salespeople.

Once we moved on from Paycom, we thought this whole nightmare was behind us. We were dead wrong. We received notification from the IRS that Paycom neglected to file our taxes for three quarters. When we contacted Paycom, their response was that they did know they were supposed to file our taxes--which is nonsense.

We were told that someone from the Tax Department would get in contact with us. It's been more than a month, and no one has contacted us, and our repeated calls have gone no where. We get a standard response that "they are working on it, and they will call us back."

Since no one will get back to us, and we don't know who to contact, I am posting this review in hopes that we can get the help we need to get our taxes filed.

Product or Service Mentioned: Paycom Payroll Services.

Reason of review: Bad quality.

Monetary Loss: $30000.

I didn't like: Poor service.

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