Would Recommend Paycom to any Hotel

Paycom offered a superior product that is more user friendly and we could not be happier with our switch. They exceeded all of our expectations and have met our business needs. I would recommend Paycom to any hotel looking to switch payroll and HR providers. General Manager
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ID
#968513 Review #968513 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good quality

Paycom - Transfer was seamless

Paycom was very precise in our set-up. This was very important in transferring employee data, end of year transactions and overall satisfaction for our end users as well as administration. We would highly recommend the Paycom team to assist with any future implementations for small or large businesses. Chief Performance Officer
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ID
#1018668 Review #1018668 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good quality

Paycom - Where Everything Is Integrated Into One System

We were able to implement Paycom’s payroll services as well as its Applicant Tracking, Performance Reviews, Benefits, PAFs and Onboarding. The Paycom team truly led the implementation and I could always count on them for an answer as well as instructions on how the system functioned. Our transition from another provider was a success due to the hard work of the implementation team. HR Recruiter
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ID
#1018665 Review #1018665 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good quality

Paycom was a clear solution for us

We decided to transition to Paycom because we needed a more technology based HR approach and assistance with the increasing compliance demands surrounding ACA. Paycom’s systems are seamless and promote a paperless, modern HR workflow. Paycom was the clear solution for us. Director of HR
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ID
#952394 Review #952394 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good quality

Paycom - Eternally Grateful

Paycom made suggestions to our management team to ensure that we are utilizing Paycom efficiently and it has really turned the tide for us and we are eternally grateful! We are not an easy company to work with and have many Type-A personalities and many specific requirements that address aspects of industries that are not all in line with one another, so job well done! CEO
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ID
#1018667 Review #1018667 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good customer service
Paycom's reply to:

Paycom - Payroll Services Review from Vincentown, New Jersey

Our system was designed with ease-of-use and simple navigation in mind. With just a few clicks, you can be clocked in/out of the system. Did you know we also have training courses for our clients’ employees where we walk them through the Paycom system and show best practice methods for using the system with ease? If your employer has purchased and enabled Employee Self-Service, you can check out these trainings at your convenience.
ID
#819003 Review #819003 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Poor customer service

Not user friendly takes too long clocking in and out, especially if you have multiple stops. Few dollars more and we could have had something decent. But no lets take 5 minutes to log in everytime??????

Paycom's reply to:

Paycom is the worst

Paycom is dedicated to ensuring the safety of our clients’ data, and that commitment extends to the personal data of each employee of those clients. We are happy to provide additional insights and guidance on login questions and more. Please visit our FAQ page here: paycom.com/contact-us/faq/.
ID
#808429 Review #808429 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
user login

My company make us use Paycom. It really sucks because if you put in passwords and id it always ask you security questions.

My bank is easier to use and it has never been hacked. why do we have to use this *** system.. it will lock you out and will be very hard to log back in. why why why do we need the *** security questions when we have password.

do they really think that someone is trying to mess with my time off request.

I have use other systems and they are easier. please change your system

2 comments
Anonymous
#1175564

I'm sorry to hear about your service experience with Paycom. My name is Kyle and I work for ADP.

I would love to visit with you and show you why we are the industry leader in payroll and tax filings. Our login is simple and secure that is cloud based allowing you to access your companies payroll anywhere.

Feel free to email me for more information. kyle.tanzie@adp.com

Anonymous
#1147575

You don't have to have the security questions enabled, your administrator can disable them and they should only pop up once unless you log in from a different computer every single time....

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Paycom - A Single Application for All of Our HR Processes

We recently completed a conversion of our payroll service to Paycom and implemented the Applicant Tracking System. Paycom has been tremendously helpful through the implementation process and very responsive to our questions. Once our products are implemented, Paycom will afford us the capability to have an automated process through a single application for all of our HR processes. HR Director
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ID
#1018666 Review #1018666 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good quality

Paycom - Like True Customer Service Should Be

From the beginning, Paycom has gained my trust and made this experience painless throughout the implementation process. I would recommend Paycom to other companies looking for a new payroll provider. Payroll & Accounting
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ID
#1018663 Review #1018663 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good quality
Paycom's reply to:

Paycom - The Worst Payroll Company out there

As one of the first payroll providers to utilize cloud-based technology, we designed our robust system with easy navigation in mind. We coupled our innovative software with a one-to-one customer service model which ensures you always reach a person, not a recording or phone tree. If your dedicated specialist is unavailable, a member of the same team will be ready and happy to assist.
ID
#802778 Review #802778 is a subjective opinion of poster.
Service
Paycom Payroll Services
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Yes Paycom is fairly new to the market. They have been around about 20 years.

You would think since they were new that they would have taken the best items from the other payroll services and put them into their. Trust me; they did not copy the best of anything. It is truly amazing what this payroll company cannot do in 2016. Also if you call your Payroll Specialist and ask a question they put you on hold every time.

If this is your daily job shouldn’t you be able to answers at least one item of the top of your head?

STAY AWAY!!!!

Paycom - We Needed a Big Change

Our company had been using an internal payroll and HR system for years and needed a big change. After reviewing several systems, we decided that Paycom was the best system for us. Not only is it a payroll system, but it is a very robust and user friendly HRIS system. Director of HR
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As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

ID
#1018662 Review #1018662 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good quality
Paycom's reply to:

Paycom - Worst Payroll/ ATS/ ACA - No compliant with legal laws!! DO NOT USE!!

Paycom is your single system of record where all of employee information is stored and can be accessed easily upon login. We pride ourselves on our implementation process, where our sales rep remains with our new clients until they run their first payroll, after which, our clients are transitioned to their long-term care representative. Our customer service model also ensures each time you call, you’ll talk to a person and not receive a recorded message. Regarding our Enhanced ACA module, we are proud of our robust tool that helped many employers mitigate their ACA reporting concerns. We did our due-diligence and verified the accuracy of our application.
ID
#766083 Review #766083 is a subjective opinion of poster.
Service
Paycom Payroll Services
Cons
  • Actual software
  • Any aspect of customer service
  • Support staff
Reason of review
ALL OF THE ABOVE

This company should be shut down. Every time they do a "update" saved information is lost.

ACA is not compliant. Trouble saving Data, and losing data. Sales representative will abandon you and refer you to a call center after they get your money. I have worked with companies of all sizes and have never seen such an unreliable company, unethical, rude and take no responsibility for their products.

Will not provide ANY support. Calls were even made to corporate management numerous times with no return call.

7 comments
Orvin
#1170887

Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A1603377) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a PissedConsumer.com) for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before June 23, 2016, by emailing us at DefLaw@vorys.com.

Anonymous
#1126700

At this point, a service like BoomTax is the only way to go. It's by far the easiest ACA provider we've seen.

Anonymous
#1116625

Hi,

I'm with ADP and have met with a lot of Paycom's clients that are having similar issues.

Even though switching in the middle of the year isn't easy, I would love to speak with you to see if we can alleviate some of the problems you are having.

I can provide you with a long list of testimonials from clients that are very satisfied with our handling of their ACA reporting.

Looking forward to speaking with you.

Perry Johnson (469) 520-3837 perry.johnson@adp.com

Anonymous
#1090923

What about aca is not compliant? We ate getting ready to file with them soon.

Anonymous
#1097269
@PissedConsumer1090923

I am currently a client of Paycom. I strongly recommend you learn and fully understand ACA for yourself.

I have been going back and forth with them for weeks on the 1095's. they will not even fully populate, and what does populate is far from correct. We paid for the Enhanced ACA. They told me that the ACA team have reviewed our accounts and everything looked good.

Well, it wasn't even close to "good" and you only get silence when you ask them how they possibly could have actually reviewed anything and said it was all good when I have just shown them how messed up it is. Enhanced ACA has been a total waste of money for us. The data produced is wrong.

I am thankful I put myself through ACA training.

I feel for any company who is just relying on Paycom for their 1095's. Paycom makes very sure that what you sign relieves them of any liability. if you trust how they complete your 1095's be prepared to be left with any penalties for incorrect filings. I hate to think the state we would be in right now if the deadlines had not been extended this year.

Paycom's system does not work properly and as of today they can't seem to get it fixed.

I have already begun setting appointments with other vendors. This ridiculous mess with the ACA reporting was the icing on the cake to the long list of issues we have had with Paycom since day one. We are making a change.

I only lasted this long because of all the money we spent on implementations fees to get set up with them.

In summary, with ACA reporting or anything else to do with payroll, accruals, etc, it is in your best interest to fully understand how to do it all yourself so that you can continually correct the mess.

We do much of our work manually because Paycom's output cannot be trusted. And then they don't accept responsibility or liability for their actions.

Anonymous
#1099008
@PissedConsumer1097269

Did you have benefits administration with Paycom? My understanding is that if you do it is supposed to calculate it for you...if you don't you are SOL.

Anonymous
#1101653
@PissedConsumer1099008

That is correct to a point. We have benefits admin.

However there are so many bugs in the ACA system that it is still producing incorrect 1095's. new issues just arose yesterday (1/26) and I was told by our rep that I was the second of her clients to contact her about the issue. The system suddenly just randomly switched all the 1095 codes from what should have been 2H to 2C. 2H means the person declined our coverage.

2C means they took it. It clearly shows in the system that they declined the coverage but for some unknown reason, on the backend it suddenly shows as though they also took coverage. Doesn't even make any sense.

2 days left now to approve the final 1095's and they are still trying to figure out and fix the problem. So they will complete your forms but there is a very good chance they will be incorrect.

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Paycom's reply to:

Paycom - Payroll Services Review from West Orange, New Jersey

Paycom prides itself on having a culture of accountability that provides you with a true business partner that’s committed to your company. With our service model your sales rep remains with you through the first payroll before transitioning to your long-term care support specialist. This process ensures our clients’ expectations are met, if not exceeded.
ID
#765484 Review #765484 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Problems with payment

I have had a horrendous experience with Paycom. Dan Zaffos and Shelly Balew make promised they have no intention of keeping.

They charge us for services we do not receive.

This has been a nightmare and if you are considering using Paycom I would RUN in the opposite direction.

Paycom - Customer service is amazing

We had been a customer of ADP for approximately 20 years, and I personally processed payroll with them for 12 years. We decided to switch to Paycom due to cost, ease of use and reporting versatility. Paycom included everything we need to process payroll accurately and to be compliant with the ACA regulations. The customer service with Paycom has been amazing. The fact that they are here to help with the first few payroll processing is awesome! Thank you so much for this opportunity to be a satisfied client of your company. I would recommend Paycom to anyone!
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ID
#898639 Review #898639 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good quality

Paycom has it all

My main goal was to find a system that was truly seamless, user friendly for both managers and employees, had a strong reporting system and an accurate, simple to us payroll system. I found that with Paycom and their customer service is top notch. Our sales rep still checks in on us to make sure we are satisfied. Most sales representatives seem to disappear once the deal is closed, but not with them! VP HR
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ID
#919071 Review #919071 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good quality