Paycom's reply to:

Paycom - Sales Great, everyone else is incompetent and MGT are equitable to an $8 employee

Our priority at Paycom is to maintain a culture of accountability that provides you with a true business partner that’s committed to your company. We strive to ensure all your questions are answered in a timely manner and that your information is completely accurate. Since this review was posted, we launched GL Concierge, giving our clients another valuable tool. While completely irregular in nature, we would like to learn more about this.
ID
#639426 Review #639426 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Poor customer service
Loss
$1
Preferred solution
We are leaving I don't want anything... this company couldn't pay me to stay!!!!

Tax issues, told us they needed to deduct 20k right now and they had no reason why. Then they had to give us 12k back because they don't know what they are doing.

W2 issues we were supposed to get them free for two years. and then at 4.75 each after the fact. they deducted 28k and then when I told them I want my money they asked if they could have it in a payment plan.

GL-is a joke they charge you 2g for a converter that never worked and then they don't even offer a importable file into your quickbooks.

payroll issues- their payroll reps are rude atrocities (except Ivory Nice)

nickel and dime you to death

They lied cheated and stole their way right out of our company.

MANAGEMENT is the worst I have ever dealt with.

DO NOT go to this company for anything.

1 comment
Orvin
#1170884

Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A1603377) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a PissedConsumer.com) for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before June 23, 2016, by emailing us at DefLaw@vorys.com.

Paycom's reply to:

Paycom - Stay away from this train wrecking scam

Paycom is dedicated to our one-to-one customer service model, where you always reach a person, not a recording or phone tree. We strive to ensure your questions are answered quickly. Please note, we hold ourselves to the highest standards to ensure your information is completely accurate and made available to you in a timely manner.
ID
#635077 Review #635077 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Bad quality
Loss
$15000

This company is a total joke. No back office or customer service.

They bring in customers with low $ promises and then charge later for everything you actually need, - that you thought was included. I'm a small business owner and we used Paycom for a couple of years.... can't believe it was that long(!). It was the worst business I've ever been associated with.

They made a ton of filing and calculation mistakes along the way.

Took time with IRS and state, etc, and when they were asked to get things fixed, they charged extra fees... to fix THEIR mistakes(!). They are rude and incompetent.

Please for the health of your business... stay away.

2 comments
Orvin
#1170883

Please take notice that Paycom Payroll, LLC (“Plaintiff”) has initiated an action in the Hamilton County Court of Common Pleas (OH) – Paycom Payroll, LLC v. Reviewers 1-7 (Case A1603377) – due to allegedly false and disparaging statements published concerning Plaintiff on Pissed Consumer, including this review.

In the Action, Plaintiff seeks to subpoena the records of Opinion Corp (d/b/a PissedConsumer.com) for identifying information pertaining to the author of this and the other reviews. You may have a right to file and serve a response to the subpoena anonymously.

If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before June 23, 2016, by emailing us at DefLaw@vorys.com.

Anonymous
#1122221

Do you have any recommendations for Payroll and HRIS?

View more comments (1)

I would recommend Paycom to any company

Not only does Paycom have the most beneficial solutions for our payroll needs, but they also are the most cost efficient. They offered services and products that the other companies could not touch for the same price. Their sales executives were not only extremely knowledgeable, but very personable. Admittedly, we were very apprehensive about switching payroll services at first, but with Paycom’s excellent transition specialists, every part of the initial payroll process went smoothly. Controller
View full review
Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

ID
#919073 Review #919073 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Fair pricing

Glad to be a Paycom client

Paycom’s ease of use greatly reduces the amount of time it takes to process payroll. A typical payroll takes about 30-45 minutes to process for our four branches. We found ADP’s system to be just the opposite. It was a cumbersome system that was not at all intuitive or user friendly. As a result, most payrolls took anywhere from 3-4 hours to process, sometimes longer. Literally every payroll we processed in the 6 months with ADP required some level of help from one of their representatives. I vividly remember being on hold for over an hour waiting to get an answer to a question. The less time we can spend processing payroll, the more time we can spend on value added activities. Paycom has been an excellent partner in that endeavor and we are glad to be a client.
View full review
Testimonial

As a service, Opinion Corp. allows customer testimonials to be provided by the paying client on a regular basis.

ID
#898636 Review #898636 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Good quality
Paycom's reply to:

Paycom: The Online Payroll Company:One big lie after another

In response to the accusations aimed at Paycom in the original post and to some of the corresponding posts, Paycom would like to ask any readers or posters to this particular claim to consider the following.

Not everyone who wants to work for Paycom is the right fit. We have extremely high standards. Hiring the best and the brightest allows us to grow our customer base, continue to develop cutting edge technology and provide our customers with first-class, experienced service and support.

We have proof our model works. Paycom has been honored seven years in a row by Inc. 500/5000, an exclusive ranking of nation’s fastest-growing private companies. We have grown from one office in Oklahoma City in 1998 to 20 offices across the nation in 2012 with over 500 employees and thousands of customers across the nation. Paycom was recently named to the prestigious list of Oklahoma’s Best Places to Work for 2012.

Our future is bright. We are currently adding 20+ employees each month, have more sales offices in the works and more and more companies are choosing Paycom as their Human Resource technology provider.
ID
#122556 Review #122556 is a subjective opinion of poster.
Service
Paycom Payroll Services

Paycom is a 3rd party online payroll and hr administrator. The concept is great,but the major problems begin at the corporate level, particularly in management.

I will never do business with a company with such low hiring standards and poor regard for their employees, nor would I ever recommend their services to any person I know in the accounting or HR field. For one, they are constantly hiring and firing account managers. For example, they just laid off 8 out of 16 employees within their Denver office. How can I rely on a company that seems to be sinking faster than the Titanic.

Save yourself the trouble and stick with you current Payroll Administration and HR outsourcing or find one of the companies that have been around for more than just 10 years. Good luck to you.

30 comments
Anonymous
#538545

4 years after these comments about Paycom's poor management and product, Paycom has tripled in size. New corporate office, boatloads of new products, employee hundreds and hundreds of employees. Guess they WERE doing something right and Chad Richison wasn't just "a loose cannon"

Anonymous
#45415

PAYCOM IS A TERRIBLE COMPANY STAY AWAY!!!!!!!!!! I am a client (about to leave) with Paycom and they are the worst payroll company I have ever seen.

They have totally *** our payroll beyond belief. BUYER BEWARE!!!!!!!!!!!!!!!!!!!!

Anonymous
#39512

I remember when that happened at the end of May. They hired a bunch of new people and then fired them a week later with NO cause.

Then they turned around and fired 2 people from each sales team in the company. I was told it was a "cut back in the budget" but on this blog people want to act like the only reason people were let go was because of not hitting sales numbers! Its a bunch of *** and they treat their employees like *** I know people that still work there and they all tell me it has not gotten any better. I also found a better job with more pay, wayyy less stress, more stable company and a lot closer to my house.

Paycom's upper management is a joke and so are the sales managers. The sales managers have no management experience. They are just people that sold 1 or 2 big deals.

Its a horribly mismanaged company. I think its only a matter of time for The Internet Payroll Company

Anonymous
#35900

I was hired by paycom and left the company I worked for because the managers made me believe it was a great job and stable position. I was with the company for 2 weeks when all the layoffs happened.

I did not even get the opportunity to meet a quota. I hadn't even finished training. I don't know exactly why it happened, but I can only speculate. It seems that they probably tried to grow to fast or had to many reps for the market size.

Yet whether it is Paycom, ADP, or Paychex, they all have high turnover. But usually you get the opportunity to prove yourself. Unfortunately I did not with Paycom. They have a good concept, but I've found that there are many online payrolls now.

Luckily, I was able to find a better job with a better pay and with a more stable company that values their employees.

So I thank Paycom for that. I couldn't have done it without their upper management's poor planning.

Anonymous
#35873

The truth can been seen in this blog. Paycom is an awful company with a reputation that is getting worse by the day.

Their CEO is a loose cannon with no management skills or people skills. Most of the sales managers are a total joke. Their sales managers have no training they are just forced to manage a team of 10+ sales reps and dont know how to motivate at all. The pricing structure is dishonest as are the sales staff.

They have lost a lot of clients due to their VC buyout and is not the same Paycom as even 2 years ago.

For those prospective Paycom clients out there... DO NOT USE THIS SERVICE!

Anonymous
#29558

What not many people know is the reason Paycom sucks so bad now is because it was bought by a VC group. It is no longer the local owners calling all the shots.

There is no way the 2 offices they have can support a sales force of 90 reps. Client sevice has deteriorated so bad since the buyout.

Their product is stagnate, and turnover is high. This is what happens when you use a company that is willing to sell-out.

Anonymous
#27642

Paycom is a great company and anyone who says otherwise has no ideas what they are talking about, or just got fired. Think about it, if u r meeting all your quota's, y will a company want to fire u.

Is the company so crazy, that they will fire you and keep someone less productive than urself? Yeah, lazy people complain. Hard working people get the job done. So for anyone complaining, u probably werent doing your job.

And also to prove how great the company is, they make good decisions-they got rid of U. So whine like little girls and complain all you want paycom will continue to grow, and hopefully another company will make a mistake and hire u.

Anonymous
#21108

Take this from someone that knows, Paycom has several major faults and is not the best/only solution on the market. Most of their sales people have no payroll or sales experience whatsoever and really do not know what they are taking about when it comes to payroll or the capabilities of their application.

In addition, Paycom is a "sales organization" meaning their sales are Volume Sales not Consultative Sales. Their whole interest is to make everyone a client of Paycom no matter at what cost. They have more sales people than they need who all have very small territories and very large quotas with a very high turnover/burnout rate. This is very similar to the environment of ADP.

The feed all of the employees with a line of garbage about the company going public when the whole time it is the private equity firm calling the shots. The pricing is totally varible and depends on "how much they think the consumer will pay." In addition, the HR capabilities of Paycom's application is very diluted and does not have the functions of an HR suite from applications such as Ceridian or even ADP...

all it really does is just track information and create reports in Excel... that isnt true HR.

Anonymous
#20044

I've done business with Paycom for over a year now and let me tell you what a relief it is to not have to fight against a computer to get a human on the phone. I call, a HUMAN answers.

I get transfered to MY specialist, and if she isn't there, one of her co workers is more than happy to assist me. The one time we did have a tax problem my specialist fixed it the day I made her aware of the situation.

Paycom has sent out sales people to train our new supervisors on how to use their system and run our payroll. You can't get that with ADP or Paychex!

Anonymous
#20043

I've done business with Paycom for over a year now and let me tell you what a relief it is to not have to fight against a computer to get a human on the phone. I call, a HUMAN answers.

I get transfered to MY specialist, and if she isn't there, one of her co workers is more than happy to assist me. The one time we did have a tax problem my specialist fixed it the day I made her aware of the situation.

Paycom has sent out sales people to train our new supervisors on how to use their system and run our payroll. You can't get that with ADP or Paychex!

View more comments (29)