Paycom's reply to:

Paycom - The service sucks

Jim, we’re saddened to see that you are having difficulties logging in. We encourage you to reach out to your company’s HR team, and they can assist you in verifying your user information and security questions. If you need additional assistance or have more feedback, please let us know directly at feedback@paycomonline.com.
ID
#1791874 Review #1791874 is a subjective opinion of poster.
Service
Paycom Payroll Services
Loss
$100000
Preferred solution
Get your website to work properly

My company forced me to use your website. Every time I try to log on I have issue.

I'm forced to change my password, and then they don't like my security answers.

I'm pretty sure I know my oldest sister's name and my mothers maiden name. The service is AWFUL!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Karissa, we’re sorry to see this as your experience. We strive to nurture strong partnerships with each of our clients through consistent and transparent communication. We would like the opportunity to learn more about your experience, and how we can help. Please reach...
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ID
#1791231 Review #1791231 is a subjective opinion of poster.
Service
Paycom Payroll Services
Paycom's reply to:

I can’t log in into my paycom

Marzhan, we’re sorry that you are experiencing difficulties. We encourage you to reach out to a member of the HR team or a remaining company representative to update your information. If you have additional questions, please reach out to us directly at feedback@paycomonline.com
ID
#1790460 Review #1790460 is a subjective opinion of poster.
Service
Paycom Payroll Services
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
I can’t log in into my paycom

Hey!My name is Marzhan Yeltizarova.I worked in Paula Deens Family Kitchen in Destin state Florida.And now that restaurant closed.I cant get my form W-2, because I cant in to my paycom,I dont use my USAs number,Since I'm in a different country.Im from Kazakhstan (Asia).There I was j-1 student

Paycom's reply to:

Paycom - Won't let me change my password or user name want to start over

Thank you for reaching out. In order to best protect you and other users of our software, only your company’s HR/payroll team has access to reset login information. Please reach out to them with this feedback and they will be able to assist you in accessing and resetting all login credentials. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com
ID
#1746162 Review #1746162 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

Want to start over and make a new password and username wont let me

Paycom's reply to:

Paycom - Locked Out - Pissed Off!!!!!!!!!!!!!!!

Keala, we are sorry to learn that you are experiencing difficulties logging in. For your protection, only your company’s HR team has access to this information. Please be sure to share this feedback with them, and they will be able to assist you with accessing and resetting your login information and security questions. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com.
ID
#1724475 Review #1724475 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered

Tried to log in - the system asked me security questions (which I answered) - then locked me out. I despise Pay com and will rail against this horrible system at every turn.

Did I not capitalize my street?

Did I not pluralize my school mascot? I don't know and it locked me out after only two attempts!

Paycom's reply to:

Paycom - Taxes $69 number of allowances

Braxton, thank you for reaching out to us. We are sorry to learn that you are experiencing difficulties. We would like to gather more information about your experience and how we can help. Please reach out to us directly at feedback@paycomonline.com and a member of our team will follow up with you.
ID
#1716635 Review #1716635 is a subjective opinion of poster.
Service
Paycom Payroll Services
Pros
  • Website
Cons
  • Response time
Reason of review
Pricing issue
Loss
$69
Preferred solution
Taxes, Earnings Federal Withholding
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company.

Paycom - Taxes $69 number of allowances

I updated my information but you guys took $130 off of my paycheck I want that fixed my check was $789 it should’ve been $728 all together

Paycom's reply to:

Paycom - Always have to go hr to get on.

Michael, we are sorry to learn that you’re experiencing difficulties with logging in. We have reached out to your company’s HR team and alerted them to your experience. Please reach out to them, and they will be able to provide further assistance. If you have additional feedback or need further assistance, please reach out to us directly at feedback@paycomonline.com.
ID
#1713569 Review #1713569 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Poor customer service

Every time I go to get on the site.i'm told wrong user name or password.then I go to hr they get me on.i write the new names, password down.guess what months later.know good.been like this for years.nothing about it I like.

Paycom's reply to:

Paycom - Unable to access

We’re sorry to learn that you have been experiencing difficulties logging in. We would like to gather more information about your login attempts. Please reach out to us directly at feedback@paycomonline.com, and a member of our team will be able to assist you further.
ID
#1713267 Review #1713267 is a subjective opinion of poster.
Service
Paycom Payroll Services
Reason of review
Access/ activation issues

I am trying to access Paycom and the following message appears.

1. Using web browser:

Messages:

An Error has Occurred

We apologize for any inconvenience.

You can contact Paycom Customer Service at 1-800-580-4505.

Your support ID is: 3744381052706035383

2. In the Iphone App using Face ID

Messages: Error: invalid Server response. Pelase contact Paycom if this error keeps occuring

Paycom's reply to:

Paycom - Direct deposit

Jalen, please reach out to your company’s HR team. For your protection, only they have access to this information. Please let us know if you have additional feedback or need additional assistance via our mobile app feedback form here: http://paycom.com/contact-us/mobile-app/
ID
#1686478 Review #1686478 is a subjective opinion of poster.
Service
Paycom Payroll Services
Paycom - Direct deposit

Trying to change my direct deposit information but there is no link on the app on my phone for me to change my information.

Paycom's reply to:

Paycom - Horrible.

We’re sorry you are having difficulty logging in. This website is not an official company support site. Please reach out directly to your HR/payroll team for assistance. For more information, please visit: http://paycom.com/contact-us/tips/ Thank you.
ID
#1668260 Review #1668260 is a subjective opinion of poster.
Service
Paycom Payroll Services

I cant log into *** ***